How do I replace this thing, it's crashing my iTunes and Help and Support
Centre
I've tried to register it but to no avail.

please please please someone help.

-Jas

"shadowforth" <shadowforth@discussions.microsoft.com> wrote
> How do I replace this thing, it's crashing my iTunes and Help and Support
> Centre
> I've tried to register it but to no avail.

Did an error pop up about it after installing an update today from windows
update? If so just can some of the recent posts here. It has been
asked/answered several times. If it's not that, then repost with more
details of what actually is occurring.

--
Rock [MS-MVP User/Shell]

no it's been happening for almost a week now, i updated the new security file
today but it's still isn't working.

itunes will not load at all, just thinks about it and pops up a "encountered
a problem needs to close" window. Event viewer says its an application
error, and due to faulting module hhctrl.ocx, then it gives version and
address.

here is some text from the properties of the event.

Application Failure itunes.exe 7.1.1.5 in hhctrl.ocx 5.2.3790.2847 at offset
000d 0a 02bda6..

and basically the same malfunction with Help and Support Center

And my quicktime is running fine so i don't think that is related...

umm if you have any more questions i try to answer the best i can.

-J

"Rock" wrote:

> "shadowforth" <shadowforth@discussions.microsoft.com> wrote
> > How do I replace this thing, it's crashing my iTunes and Help and Support
> > Centre
> > I've tried to register it but to no avail.
>
> Did an error pop up about it after installing an update today from windows
> update? If so just can some of the recent posts here. It has been
> asked/answered several times. If it's not that, then repost with more
> details of what actually is occurring.
>
> --
> Rock [MS-MVP User/Shell]
>
>

"shadowforth" <shadowforth@discussions.microsoft.com> wrote
> no it's been happening for almost a week now, i updated the new security
> file
> today but it's still isn't working.
>
> itunes will not load at all, just thinks about it and pops up a
> "encountered
> a problem needs to close" window. Event viewer says its an application
> error, and due to faulting module hhctrl.ocx, then it gives version and
> address.
>
> here is some text from the properties of the event.
>
> Application Failure itunes.exe 7.1.1.5 in hhctrl.ocx 5.2.3790.2847 at
> offset
> 000d 0a 02bda6..
>
> and basically the same malfunction with Help and Support Center
>
> And my quicktime is running fine so i don't think that is related...
>
> umm if you have any more questions i try to answer the best i can.

> "Rock" wrote:
>
>> "shadowforth" <shadowforth@discussions.microsoft.com> wrote
>> > How do I replace this thing, it's crashing my iTunes and Help and
>> > Support
>> > Centre
>> > I've tried to register it but to no avail.
>>
>> Did an error pop up about it after installing an update today from
>> windows
>> update? If so just can some of the recent posts here. It has been
>> asked/answered several times. If it's not that, then repost with more
>> details of what actually is occurring.

Ok, try this. From Start | Run
regsvr32 HHCTRL.OCX
Ok.

http://www.google.com/search?hl=en&q...=Google+Search

http://groups.google.com/groups?hl=e...=1&sa=N&tab=wg

You said this started about a week ago. Did you try a system restore to
before the problem started? What changes were made to the system between
the times things worked and when the problem surfaced?

--
Rock [MS-MVP User/Shell]

Ok, ran that again, (and several times before) but still no go,

I guess it would have started after I forced my computer to shutdown, it was
closing down and at the time it was hanging alot so I forced it, (held down
the power button) I know this is probably a really bad idea. well anyway, get
back and a chkdsk runs and i figured "that's normal, well then it started
doing it every time i rebooted, (and this is also when iTunes started
failing). so i went to system tools chk'd both of my drives, then I deleted
a lot of old mp3 files video files, and programs to clear up space because my
drives were getting full, then i defragged and have since been trying to the
itunes problem.




> Ok, try this. From Start | Run
> regsvr32 HHCTRL.OCX
> Ok.
>
> http://www.google.com/search?hl=en&q...=Google+Search
>
> http://groups.google.com/groups?hl=e...=1&sa=N&tab=wg
>
> You said this started about a week ago. Did you try a system restore to
> before the problem started? What changes were made to the system between
> the times things worked and when the problem surfaced?

"shadowforth" <shadowforth@discussions.microsoft.com> wrote
> Ok, ran that again, (and several times before) but still no go,
>
> I guess it would have started after I forced my computer to shutdown, it
> was
> closing down and at the time it was hanging alot so I forced it, (held
> down
> the power button) I know this is probably a really bad idea. well anyway,
> get
> back and a chkdsk runs and i figured "that's normal, well then it started
> doing it every time i rebooted, (and this is also when iTunes started
> failing). so i went to system tools chk'd both of my drives, then I
> deleted
> a lot of old mp3 files video files, and programs to clear up space because
> my
> drives were getting full, then i defragged and have since been trying to
> the
> itunes problem.

>> Ok, try this. From Start | Run
>> regsvr32 HHCTRL.OCX
>> Ok.
>>
>> http://www.google.com/search?hl=en&q...=Google+Search
>>
>> http://groups.google.com/groups?hl=e...=1&sa=N&tab=wg
>>
>> You said this started about a week ago. Did you try a system restore to
>> before the problem started? What changes were made to the system between
>> the times things worked and when the problem surfaced?

Sorry that didn't help. So have you tried a system restore?

--
Rock [MS-MVP User/Shell]

No, do you think I should?

-J

"shadowforth" <shadowforth@discussions.microsoft.com> wrote
> No, do you think I should?

Yes I would try it. First I would make sure I had a current image of the
drive. I use Acronis True Image Home version 10 to make compressed images
of the drive to an external hard drive. I make sure I have a current image
before making any significant changes.

If you don't employ a drive imaging system, then you have to decide if you
want to try it. Personally I would. Normally if a restore doesn't help you
can undo the restore.

But as for years now, as I said earlier, I don't make major changes without
having a current image.

By the way, as a tip, you need to quote at least a portion of the message to
which you reply to keep the context. Many people use a newsreader and only
download the current messages (as I do) so they might not see the old
messages in a thread. That's why it's standard protocol in a Usenet
newsgroup to quote. This is not a forum, despite the fact that MS provides
a web interface (which is I think truly awful way to access newsgroups).

--
Rock [MS-MVP User/Shell]

will the true image 9.0 work just as well?

-J

"Rock" wrote:

> "shadowforth" <shadowforth@discussions.microsoft.com> wrote
> > No, do you think I should?
>
> Yes I would try it. First I would make sure I had a current image of the
> drive. I use Acronis True Image Home version 10 to make compressed images
> of the drive to an external hard drive. I make sure I have a current image
> before making any significant changes.
>
> If you don't employ a drive imaging system, then you have to decide if you
> want to try it. Personally I would. Normally if a restore doesn't help you
> can undo the restore.
>
> But as for years now, as I said earlier, I don't make major changes without
> having a current image.
>
> By the way, as a tip, you need to quote at least a portion of the message to
> which you reply to keep the context. Many people use a newsreader and only
> download the current messages (as I do) so they might not see the old
> messages in a thread. That's why it's standard protocol in a Usenet
> newsgroup to quote. This is not a forum, despite the fact that MS provides
> a web interface (which is I think truly awful way to access newsgroups).
>
> --
> Rock [MS-MVP User/Shell]
>
>

"shadowforth" <shadowforth@discussions.microsoft.com> wrote
> will the true image 9.0 work just as well?

> "Rock" wrote:
>
>> "shadowforth" <shadowforth@discussions.microsoft.com> wrote
>> > No, do you think I should?
>>
>> Yes I would try it. First I would make sure I had a current image of the
>> drive. I use Acronis True Image Home version 10 to make compressed
>> images
>> of the drive to an external hard drive. I make sure I have a current
>> image
>> before making any significant changes.
>>
>> If you don't employ a drive imaging system, then you have to decide if
>> you
>> want to try it. Personally I would. Normally if a restore doesn't help
>> you
>> can undo the restore.
>>
>> But as for years now, as I said earlier, I don't make major changes
>> without
>> having a current image.
>>
>> By the way, as a tip, you need to quote at least a portion of the message
>> to
>> which you reply to keep the context. Many people use a newsreader and
>> only
>> download the current messages (as I do) so they might not see the old
>> messages in a thread. That's why it's standard protocol in a Usenet
>> newsgroup to quote. This is not a forum, despite the fact that MS
>> provides
>> a web interface (which is I think truly awful way to access newsgroups).

Sure. Version 10 is the latest and works in both XP and Vista, but many use
v.9 for imaging in XP.

--
Rock [MS-MVP User/Shell]