Hi having recently join Sky i was keen to add there sky anytime package to
compaq presario v4000. I have loaded it on to my laptop, but the first time i
tried to start it up i got an "unexpected error has occured and to contact
microsoft." I then spoke to a sky technition who the problem was to complex
for them and i was indeed to contact microsoft can anyone help me please

"alfieb" wrote:

> Hi having recently join Sky i was keen to add there sky anytime package to
> compaq presario v4000. I have loaded it on to my laptop, but the first time i
> tried to start it up i got an "unexpected error has occured and to contact
> microsoft." I then spoke to a sky technition who the problem was to complex
> for them and i was indeed to contact microsoft can anyone help me please

What the exact wording of the Error, or the error said just contact
Microsoft!.
Please provide the exact error message, that can help anyone to be able to
give you the right directions to solve your problem which it doesn't seem
Windows related from your description.
HTH.
Let us know.
nass

On Mar 9, 11:44 am, alfieb <alf...@ntlworld.com> wrote:
> Hi having recently join Sky i was keen to add there sky anytime package to
> compaq presario v4000. I have loaded it on to my laptop, but the first time i
> tried to start it up i got an "unexpected error has occured and to contact
> microsoft." I then spoke to a sky technition who the problem was to complex
> for them and i was indeed to contact microsoft can anyone help me please

uninstall the software reboot the laptop then reinstall it.

Flamer.

I have had the same problem and I have uninstalled and reinstalled and it
still doesn't work. Sky were most unhelpful on the phone just saying it was a
Microsoft problem and to contact them.

In an e.mail reply they were a little bit more helpful saying, ' can confirm
that after extensive investigation, our technical teams have determined that
the error message you’ve experienced, is not caused by the Sky Anytime on PC
application itself, but is caused by a core Microsoft Windows issue on your
computer.
We believe this issue is caused by one of two problems:

The Windows registry Performance Counter Library values have become corrupt,
or
Another application has manually disabled the Performance Counter Library

Due to the complexity of this issue, we recommend that you seek advice from
Microsoft Windows XP support, or a similarly qualified technical reference.
We apologise for any inconvenience this may cause.'

In honesty I haven't got a clue what they are talking about. Everything else
works on the computer and the only thing I remember doing prior to Sky
Anytime not working was to download the 'Roots Cetificates Update' from the
Microsoft Update pages.

Any help would be very much appreciated.

"flamer die.spam********.com" wrote:

> On Mar 9, 11:44 am, alfieb <alf...@ntlworld.com> wrote:
> > Hi having recently join Sky i was keen to add there sky anytime package to
> > compaq presario v4000. I have loaded it on to my laptop, but the first time i
> > tried to start it up i got an "unexpected error has occured and to contact
> > microsoft." I then spoke to a sky technition who the problem was to complex
> > for them and i was indeed to contact microsoft can anyone help me please
>
> uninstall the software reboot the laptop then reinstall it.
>
> Flamer.
>
>