Hi,

Our son was using this computer and must have navigated to some page
that attempted to change the start page so Norton Internet Security
intercepts it and sets it to some other start page that directs you
how to fix the problem.

But the start page is kind of locked up so no matter what I type in
the Tools/Internet Options/General/Homepage text box for the first
entry, it doesn't accept it. I can set secondary start pages, but
that Start Page registry item seems locked.

Last time this happened I just deleted every key that had that Norton
URL in it and I was then able to set my start page again. This time
it didn't work so well.

I deleted the "Start Page" registry variable from the registry so I
know longer have this registry item:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Start Page

I am not able to create a new value either. It lets me create one,
but then I can't change it's value, and in fact, it is not really
created because if I close regedit and come back, Start Page is
missing.

So it seemed to let me delete this key, but I can't create it.

So now our home page is stuck on about:blank and I can't seem to do
anything to fix it.

Any suggestions?

Thanks in advance,
Steve

<szeik********.com> wrote

> Hi,
>
> Our son was using this computer and must have navigated to some page
> that attempted to change the start page so Norton Internet Security
> intercepts it and sets it to some other start page that directs you
> how to fix the problem.
>
> But the start page is kind of locked up so no matter what I type in
> the Tools/Internet Options/General/Homepage text box for the first
> entry, it doesn't accept it. I can set secondary start pages, but
> that Start Page registry item seems locked.
>
> Last time this happened I just deleted every key that had that Norton
> URL in it and I was then able to set my start page again. This time
> it didn't work so well.
>
> I deleted the "Start Page" registry variable from the registry so I
> know longer have this registry item:
>
> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Start Page
>
> I am not able to create a new value either. It lets me create one,
> but then I can't change it's value, and in fact, it is not really
> created because if I close regedit and come back, Start Page is
> missing.
>
> So it seemed to let me delete this key, but I can't create it.
>
> So now our home page is stuck on about:blank and I can't seem to do
> anything to fix it.

Have you contacted Symantec tech support about this issue? Also have you
done a thorough scan for malware?

Malware Removal
http://www.elephantboycomputers.com/...moving_Malware

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper's Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

In my opinion you are better off without NIS, NAV or Norton System Works.
The two former programs are resource heavy and can cause problems sooner or
later. There are better alternatives, some of which are free: Anti-Virus:
Avast, AVG, NOD32; Firewalls: Sunbelt Software Kerio Personal Firewall,
Comodo Personal Firewall, and Zone Alarm; non viral malware protection:
Windows Defender, Ad-Aware SE Personal, SpyBot S&D, BHO Demon,
SpywareBlaster.

--
Rock [MS-MVP User/Shell]

"szeik********.com" wrote:

> Hi,
>
> Our son was using this computer and must have navigated to some page
> that attempted to change the start page so Norton Internet Security
> intercepts it and sets it to some other start page that directs you
> how to fix the problem.
>
> But the start page is kind of locked up so no matter what I type in
> the Tools/Internet Options/General/Homepage text box for the first
> entry, it doesn't accept it. I can set secondary start pages, but
> that Start Page registry item seems locked.
>
> Last time this happened I just deleted every key that had that Norton
> URL in it and I was then able to set my start page again. This time
> it didn't work so well.
>
> I deleted the "Start Page" registry variable from the registry so I
> know longer have this registry item:
>
> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Start Page
>
> I am not able to create a new value either. It lets me create one,
> but then I can't change it's value, and in fact, it is not really
> created because if I close regedit and come back, Start Page is
> missing.
>
> So it seemed to let me delete this key, but I can't create it.
>
> So now our home page is stuck on about:blank and I can't seem to do
> anything to fix it.
>
> Any suggestions?
>
> Thanks in advance,
> Steve

Perform a System Restore before you done the deletion for the Registry Key
and then Click or Open Norton Configuration Control Pane and click on
Firewall there Unlock editing the Home page Check Box that will allow you to
edit/change your Home page to whatever you want it to then you can lock it
back.
Also check for malwares as Norton not a Complete Anti-spyware software.
Scan for malwares from here:
http://www.lavasoft.com/products/ad-...e_personal.php
http://www.safer-networking.org ; for Spybot S&D

HTH.
nass