I'm running Windows XP Professional, Version 5.1 on a HP Notebook (Compaq
nc8000). My audio driver was erased while doing a driver update. The
recommended Realtek AC97 is not recognized by Microsoft as a "logo tested"
replacement. Attempts at trying to install the AC97 anyway results in
Microsoft shutting down my computer. So right now I have no sound and
Microsoft tells me XP is in extended support mode (support may be billable).
Can anyone give me a hand in getting my ears back? Thanks, ddyaz

Open the Device Manager, Sound and double-Click the Sound card.
When the details box opens, click Driver (TAB) and then click the
button that reads "Roll Back Driver".

"ddyaz" <ddyaz@discussions.microsoft.com> wrote in message
news:A6A274D9-4AF0-4036-A319-89E41BAA8BD9@microsoft.com...
> I'm running Windows XP Professional, Version 5.1 on a HP Notebook (Compaq
> nc8000). My audio driver was erased while doing a driver update. The
> recommended Realtek AC97 is not recognized by Microsoft as a "logo tested"
> replacement. Attempts at trying to install the AC97 anyway results in
> Microsoft shutting down my computer. So right now I have no sound and
> Microsoft tells me XP is in extended support mode (support may be
> billable).
> Can anyone give me a hand in getting my ears back? Thanks, ddyaz

"ddyaz" wrote:

> I'm running Windows XP Professional, Version 5.1 on a HP Notebook (Compaq
> nc8000). My audio driver was erased while doing a driver update.

Where did you get the updated driver from? Go into Device Manager and expand
the Sound, video and game controllers entry. Right click the Realtek Audio
Device entry. Click Properties and select the Driver tab. Click the Roll Back
Driver button.

The
> recommended Realtek AC97 is not recognized by Microsoft as a "logo tested"
> replacement. Attempts at trying to install the AC97 anyway results in
> Microsoft shutting down my computer.

Microsoft cannot "shut down" your computer. What is really happening?


So right now I have no sound and
> Microsoft tells me XP is in extended support mode (support may be billable).
> Can anyone give me a hand in getting my ears back? Thanks, ddyaz

Go to the HP website and download the audio driver for your model computer.

Thanks Mark. Please excuse the terminology of this novice. What happened
when trying to update to the Realtek AC97 was I got a warning from MS
strongly recommending to discontinue the install. When I chose to continue,
I ended up with a blue screen full of code, a message that Windows was
shutting down to prevent damage, and a locked up computer. I had to power
down to get running again.
Anyway I did go to the HP site following your suggestion and successfully
downloaded the driver I needed. Interestingly, it was the same Realtek AC97
identified by the Driver Detective software I was originally using. This
time it did install correctly without any MS warning and no locked up
computer. Happily, I now do have my ears back. Thanks again, DDYAZ

"Mark Adams" wrote:

>
>
> "ddyaz" wrote:
>
> > I'm running Windows XP Professional, Version 5.1 on a HP Notebook (Compaq
> > nc8000). My audio driver was erased while doing a driver update.
>
> Where did you get the updated driver from? Go into Device Manager and expand
> the Sound, video and game controllers entry. Right click the Realtek Audio
> Device entry. Click Properties and select the Driver tab. Click the Roll Back
> Driver button.
>
> The
> > recommended Realtek AC97 is not recognized by Microsoft as a "logo tested"
> > replacement. Attempts at trying to install the AC97 anyway results in
> > Microsoft shutting down my computer.
>
> Microsoft cannot "shut down" your computer. What is really happening?
>
>
> So right now I have no sound and
> > Microsoft tells me XP is in extended support mode (support may be billable).
> > Can anyone give me a hand in getting my ears back? Thanks, ddyaz
>
> Go to the HP website and download the audio driver for your model computer.

"ddyaz" wrote:

> Thanks Mark. Please excuse the terminology of this novice. What happened
> when trying to update to the Realtek AC97 was I got a warning from MS
> strongly recommending to discontinue the install. When I chose to continue,
> I ended up with a blue screen full of code, a message that Windows was
> shutting down to prevent damage, and a locked up computer. I had to power
> down to get running again.
> Anyway I did go to the HP site following your suggestion and successfully
> downloaded the driver I needed. Interestingly, it was the same Realtek AC97
> identified by the Driver Detective software I was originally using. This
> time it did install correctly without any MS warning and no locked up
> computer. Happily, I now do have my ears back. Thanks again, DDYAZ

Good to see that you got it going. Lesson to be learned here; NEVER use any
Driver Detective type software or Windows Updates for updated drivers. They
frequently recommend bad or the wrong drivers. Always go to the website of
the makers of your hardware for the proper drivers. They are always free, and
correct.

>
> "Mark Adams" wrote:
>
> >
> >
> > "ddyaz" wrote:
> >
> > > I'm running Windows XP Professional, Version 5.1 on a HP Notebook (Compaq
> > > nc8000). My audio driver was erased while doing a driver update.
> >
> > Where did you get the updated driver from? Go into Device Manager and expand
> > the Sound, video and game controllers entry. Right click the Realtek Audio
> > Device entry. Click Properties and select the Driver tab. Click the Roll Back
> > Driver button.
> >
> > The
> > > recommended Realtek AC97 is not recognized by Microsoft as a "logo tested"
> > > replacement. Attempts at trying to install the AC97 anyway results in
> > > Microsoft shutting down my computer.
> >
> > Microsoft cannot "shut down" your computer. What is really happening?
> >
> >
> > So right now I have no sound and
> > > Microsoft tells me XP is in extended support mode (support may be billable).
> > > Can anyone give me a hand in getting my ears back? Thanks, ddyaz
> >
> > Go to the HP website and download the audio driver for your model computer.