I did a system restore on my Dell Inspiron 9100 because some things that
were working a few weeks ago quit working. I have SP2 and all current
updates. The restore process hung for several hours and, knowing I would end
up with big problems, I shut the pc off and turned it on again. Of course, I
was greeted with a blue screen and am not able to boot past it. I had backed
up the whole pc 2 days ago so I haven't lost anything. My question is, when
system restore hangs, can anything be done aside from pushing the button
like I did?

Thanks

Nadia

Do you mean, XP Restore Point, or the system restore CD that came with
your Dell?

www.FreeComputerConsultant.com

Nadia wrote:
> I did a system restore on my Dell Inspiron 9100 because some things that
> were working a few weeks ago quit working. I have SP2 and all current
> updates. The restore process hung for several hours and, knowing I would end
> up with big problems, I shut the pc off and turned it on again. Of course, I
> was greeted with a blue screen and am not able to boot past it. I had backed
> up the whole pc 2 days ago so I haven't lost anything. My question is, when
> system restore hangs, can anything be done aside from pushing the button
> like I did?
>
> Thanks
>
> Nadia
>
>
>
>

I mean the XP System Restore point


"FreeComputerConsultant.com" <none@none.com> wrote in message
news:%23pElfQ9PHHA.1380@TK2MSFTNGP05.phx.gbl...
> Do you mean, XP Restore Point, or the system restore CD that came with
> your Dell?
>
> www.FreeComputerConsultant.com
>
> Nadia wrote:
>> I did a system restore on my Dell Inspiron 9100 because some things that
>> were working a few weeks ago quit working. I have SP2 and all current
>> updates. The restore process hung for several hours and, knowing I would
>> end up with big problems, I shut the pc off and turned it on again. Of
>> course, I was greeted with a blue screen and am not able to boot past it.
>> I had backed up the whole pc 2 days ago so I haven't lost anything. My
>> question is, when system restore hangs, can anything be done aside from
>> pushing the button like I did?
>>
>> Thanks
>>
>> Nadia
>>
>>
>>

Hi Nadia,

When the system truly hangs, there not much else to do.

Will the system boot into Safe Mode?

All About System Restore in WinXP
http://bertk.mvps.org/index.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

Nadia wrote:
> I did a system restore on my Dell Inspiron 9100 because some things that
> were working a few weeks ago quit working. I have SP2 and all current
> updates. The restore process hung for several hours and, knowing I would end
> up with big problems, I shut the pc off and turned it on again. Of course, I
> was greeted with a blue screen and am not able to boot past it. I had backed
> up the whole pc 2 days ago so I haven't lost anything. My question is, when
> system restore hangs, can anything be done aside from pushing the button
> like I did?
>
> Thanks
> Nadia

No, I can select safe mode but it won't go that far.


"Bert Kinney" <bert@NSmvps.org> wrote in message
news:ejaNnU%23PHHA.4172@TK2MSFTNGP04.phx.gbl...
> Hi Nadia,
>
> When the system truly hangs, there not much else to do.
>
> Will the system boot into Safe Mode?
>
> All About System Restore in WinXP
> http://bertk.mvps.org/index.html
>
> Regards,
> Bert Kinney MS-MVP Shell/User
> http://bertk.mvps.org
> Member: http://dts-l.org
>
> Nadia wrote:
>> I did a system restore on my Dell Inspiron 9100 because some things that
>> were working a few weeks ago quit working. I have SP2 and all current
>> updates. The restore process hung for several hours and, knowing I would
>> end up with big problems, I shut the pc off and turned it on again. Of
>> course, I was greeted with a blue screen and am not able to boot past it.
>> I had backed up the whole pc 2 days ago so I haven't lost anything. My
>> question is, when system restore hangs, can anything be done aside from
>> pushing the button like I did?
>>
>> Thanks
>> Nadia

Then you will want to consider a repair install.

How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
http://michaelstevenstech.com/XPrepairinstall.htm

How to perform a repair installation of Windows XP if IE 7 is installed
http://support.microsoft.com/default...en-us%3b917964

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org


Nadia wrote:
> No, I can select safe mode but it won't go that far.
>
>
> "Bert Kinney" <bert@NSmvps.org> wrote in message
> news:ejaNnU%23PHHA.4172@TK2MSFTNGP04.phx.gbl...
>> Hi Nadia,
>>
>> When the system truly hangs, there not much else to do.
>>
>> Will the system boot into Safe Mode?
>>
>> All About System Restore in WinXP
>> http://bertk.mvps.org/index.html
>>
>> Regards,
>> Bert Kinney MS-MVP Shell/User
>> http://bertk.mvps.org
>> Member: http://dts-l.org
>>
>> Nadia wrote:
>>> I did a system restore on my Dell Inspiron 9100 because some things that
>>> were working a few weeks ago quit working. I have SP2 and all current
>>> updates. The restore process hung for several hours and, knowing I would
>>> end up with big problems, I shut the pc off and turned it on again. Of
>>> course, I was greeted with a blue screen and am not able to boot past it.
>>> I had backed up the whole pc 2 days ago so I haven't lost anything. My
>>> question is, when system restore hangs, can anything be done aside from
>>> pushing the button like I did?
>>>
>>> Thanks
>>> Nadia
>
>

"Bert Kinney" <bert@NSmvps.org> wrote in message
news:u%23TxPvDQHHA.4912@TK2MSFTNGP05.phx.gbl...
> Then you will want to consider a repair install.
>
> How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
> http://michaelstevenstech.com/XPrepairinstall.htm
>
> How to perform a repair installation of Windows XP if IE 7 is installed
> http://support.microsoft.com/default...en-us%3b917964
>
> Regards,
> Bert Kinney MS-MVP Shell/User
> http://bertk.mvps.org
> Member: http://dts-l.org
>
>
Yes, thank you, I did that last night after spending an hour and a half with
a Dell representative who kept having me do the same silly things over and
over to no avail. We were abruptly cut off (thank you, god!) and I decided
to just do a repair install on my own. It hung again when it was almost
finished with a whole new blue screen and error code. However, this time the
blue screen gave me the name of file that was causing the problem. I broke
into the repair install using shift F10 at the appropriate point and renamed
the file. The original system restore I was doing popped up on the screen
and told me that there was an error and it couldn't restore from that date
(DUH!). I canceled the system restore and restarted the pc and everything
started working again. Now I need to find out why that file caused such a
nasty problem.

Bert Kinney wrote:
> Then you will want to consider a repair install.
>
> How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
> http://michaelstevenstech.com/XPrepairinstall.htm
>
> How to perform a repair installation of Windows XP if IE 7 is
> installed
> http://support.microsoft.com/default...en-us%3b917964
> Regards,
> Bert Kinney MS-MVP Shell/User
> http://bertk.mvps.org
> Member: http://dts-l.org
>

Interesting link about IE7. But if you cannot boot, you cannot uninstall IE7
before doing the repair install. The only times I have ever done a repair
install was because the pc would not boot. Will there be a problem if the
repair install is done without uninstalling IE7, other than the fact that
IE7 may not work?

"RA" wrote

> Bert Kinney wrote:
>> Then you will want to consider a repair install.
>>
>> How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
>> http://michaelstevenstech.com/XPrepairinstall.htm
>>
>> How to perform a repair installation of Windows XP if IE 7 is
>> installed
>> http://support.microsoft.com/default...en-us%3b917964

> Interesting link about IE7. But if you cannot boot, you cannot uninstall
> IE7 before doing the repair install. The only times I have ever done a
> repair install was because the pc would not boot. Will there be a problem
> if the repair install is done without uninstalling IE7, other than the
> fact that IE7 may not work?

Read the article carefully. In there is listed a way to remove IE7 using
the recovery console which you can access even if the OS won't boot. You
could do this prior to running the repair install.

--
Rock [MVP - User/Shell]

Nadia wrote:
> "Bert Kinney" <bert@NSmvps.org> wrote in message
> news:u%23TxPvDQHHA.4912@TK2MSFTNGP05.phx.gbl...
>> Then you will want to consider a repair install.
>>
>> How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
>> http://michaelstevenstech.com/XPrepairinstall.htm
>>
>> How to perform a repair installation of Windows XP if IE 7 is installed
>> http://support.microsoft.com/default...en-us%3b917964
>>
>> Regards,
>> Bert Kinney MS-MVP Shell/User
>> http://bertk.mvps.org
>> Member: http://dts-l.org
>>
>>
> Yes, thank you, I did that last night after spending an hour and a half with
> a Dell representative who kept having me do the same silly things over and
> over to no avail. We were abruptly cut off (thank you, god!) and I decided
> to just do a repair install on my own. It hung again when it was almost
> finished with a whole new blue screen and error code. However, this time the
> blue screen gave me the name of file that was causing the problem. I broke
> into the repair install using shift F10 at the appropriate point and renamed
> the file. The original system restore I was doing popped up on the screen
> and told me that there was an error and it couldn't restore from that date
> (DUH!). I canceled the system restore and restarted the pc and everything
> started working again. Now I need to find out why that file caused such a
> nasty problem.

What was the name of the file?

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

"Bert Kinney" <bert@NSmvps.org> wrote in message
news:uicNHflQHHA.1860@TK2MSFTNGP06.phx.gbl...
>
> Nadia wrote:
>> "Bert Kinney" <bert@NSmvps.org> wrote in message
>> news:u%23TxPvDQHHA.4912@TK2MSFTNGP05.phx.gbl...
>>> Then you will want to consider a repair install.
>>>
>>> How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
>>> http://michaelstevenstech.com/XPrepairinstall.htm
>>>
>>> How to perform a repair installation of Windows XP if IE 7 is installed
>>> http://support.microsoft.com/default...en-us%3b917964
>>>
>>> Regards,
>>> Bert Kinney MS-MVP Shell/User
>>> http://bertk.mvps.org
>>> Member: http://dts-l.org
>>>
>>>
>> Yes, thank you, I did that last night after spending an hour and a half
>> with a Dell representative who kept having me do the same silly things
>> over and over to no avail. We were abruptly cut off (thank you, god!) and
>> I decided to just do a repair install on my own. It hung again when it
>> was almost finished with a whole new blue screen and error code. However,
>> this time the blue screen gave me the name of file that was causing the
>> problem. I broke into the repair install using shift F10 at the
>> appropriate point and renamed the file. The original system restore I was
>> doing popped up on the screen and told me that there was an error and it
>> couldn't restore from that date (DUH!). I canceled the system restore and
>> restarted the pc and everything started working again. Now I need to find
>> out why that file caused such a nasty problem.
>
> What was the name of the file?
>
> Regards,
> Bert Kinney MS-MVP Shell/User
> http://bertk.mvps.org
> Member: http://dts-l.org

The file name is CTOSS2K.sys
I renamed it and things ran fine for several days. I found an update from
Creative for my sound card and ran it yesterday. Now I have my fingers
crossed that it will continue working.

Hi Nadia,

There's a chance the ctoss2k.sys file was infected.

Do you have an anti virus application installed?

I would suggest running Ad-aware and Spybot.

Virus and Spyware removal and prevention steps:
http://bertk.mvps.org/html/spyware.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org


Nadia wrote:
> The file name is CTOSS2K.sys
> I renamed it and things ran fine for several days. I found an update from
> Creative for my sound card and ran it yesterday. Now I have my fingers
> crossed that it will continue working.

"Bert Kinney" <bert@NSmvps.org> wrote in message
news:ewfldH7SHHA.1636@TK2MSFTNGP02.phx.gbl...
> Hi Nadia,
>
> There's a chance the ctoss2k.sys file was infected.
>
> Do you have an anti virus application installed?
>
> I would suggest running Ad-aware and Spybot.
>
> Virus and Spyware removal and prevention steps:
> http://bertk.mvps.org/html/spyware.html
>
> Regards,
> Bert Kinney MS-MVP Shell/User
> http://bertk.mvps.org
> Member: http://dts-l.org
>
>
Yes, I had considered that it might be infected. I have up to date anti
virus and as soon as I was able to do it after my problems, I ran a scan
along with spyware scans.
The Sound card update put a newer version of ctoss2k.sys in the drivers file
so I am hoping all is well. So far it seems to be just fine. Thank you.

You will want to delete the file you renamed.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org


Nadia wrote:
> "Bert Kinney" <bert@NSmvps.org> wrote in message
> news:ewfldH7SHHA.1636@TK2MSFTNGP02.phx.gbl...
>> Hi Nadia,
>>
>> There's a chance the ctoss2k.sys file was infected.
>>
>> Do you have an anti virus application installed?
>>
>> I would suggest running Ad-aware and Spybot.
>>
>> Virus and Spyware removal and prevention steps:
>> http://bertk.mvps.org/html/spyware.html
>>
>> Regards,
>> Bert Kinney MS-MVP Shell/User
>> http://bertk.mvps.org
>> Member: http://dts-l.org
>>
>>
> Yes, I had considered that it might be infected. I have up to date anti
> virus and as soon as I was able to do it after my problems, I ran a scan
> along with spyware scans.
> The Sound card update put a newer version of ctoss2k.sys in the drivers file
> so I am hoping all is well. So far it seems to be just fine. Thank you.
>
>