I have a DVD+R/RW CD-RW combo drive that will no longer let me copy/write to
standard cd disks thru windows explorer. I recently installed software
(Magix Photo Story) to work on a project and burn dvd's. Since installing
the software I can still burn dvd's, run any cd software, music cd and can
copy document files onto a cd using only the new software. I can no longer
use windows explorer to copy/paste files to a cd or read a previously created
cd with documents generated by windows on this computer. When I try to do
this I get an error message that reads "D:\ is not accessible. Incorrect
Function"...

After reading thru some postings and support documents on Microsoft website
I did uninstall the drive thru my computer device manager and rebooted to
reinstall the hardware which did not work. In addition, I did get the latest
driver for the cd rom drive from dell which made no difference either.

Obviously, the new software has somehow disabled or changed the registry so
that the drive does not function as it should thru windows but only the new
software. Is there a solution to this problem or any suggestions. The
software provider is not much help with this because their program works, it
has just negatively impacted windows.

"Bondpwk" wrote:

> I have a DVD+R/RW CD-RW combo drive that will no longer let me copy/write to
> standard cd disks thru windows explorer. I recently installed software
> (Magix Photo Story) to work on a project and burn dvd's. Since installing
> the software I can still burn dvd's, run any cd software, music cd and can
> copy document files onto a cd using only the new software. I can no longer
> use windows explorer to copy/paste files to a cd or read a previously created
> cd with documents generated by windows on this computer. When I try to do
> this I get an error message that reads "D:\ is not accessible. Incorrect
> Function"...
>
> After reading thru some postings and support documents on Microsoft website
> I did uninstall the drive thru my computer device manager and rebooted to
> reinstall the hardware which did not work. In addition, I did get the latest
> driver for the cd rom drive from dell which made no difference either.
>
> Obviously, the new software has somehow disabled or changed the registry so
> that the drive does not function as it should thru windows but only the new
> software. Is there a solution to this problem or any suggestions. The
> software provider is not much help with this because their program works, it
> has just negatively impacted windows.

I would start by uninstalling the offending software and trying the fixes
here:
http://support.microsoft.com/kb/314060/
If this gets your DVD burner working as it should; install CD BurnerXP for
your burning software. If the fix doesn't work; I would have Magix Photo
Story explain why their software corrupted your Windows installation, and
have them refund your purchase.