A system I try to connect to locks up and has to be power cycled when
the connection is first made.
It's a new system, XP SP3. I can connect to other systems. I tried
isolating this system on a different router with just my laptop to try
connecting to it. I get the logon box, enter the password, and on the
control end the display stops there. The system being controlled is
frozen. No mouse movement or anything. The user put Norton Internet
Security 2009 on it. I even tried uninstalling that, though it may
have left registry settings altered, I don't know. Nothing in the
system logs to give a clue, or in Norton logs when it's running.

Thanks

Originally posted in "working remotely"

Download/Run the Norton Removal Tool & reboot:
http://service1.symantec.com/SUPPORT...05033108162039

Related discussion: http://windowssecrets.com/comp/080207#story1
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

njem wrote:
> A system I try to connect to locks up and has to be power cycled when
> the connection is first made.
> It's a new system, XP SP3. I can connect to other systems. I tried
> isolating this system on a different router with just my laptop to try
> connecting to it. I get the logon box, enter the password, and on the
> control end the display stops there. The system being controlled is
> frozen. No mouse movement or anything. The user put Norton Internet
> Security 2009 on it. I even tried uninstalling that, though it may
> have left registry settings altered, I don't know. Nothing in the
> system logs to give a clue, or in Norton logs when it's running.
>
> Thanks
>
> Originally posted in "working remotely"

On Jul 3, 5:22*pm, "PA Bear [MS MVP]" <PABear...******.com> wrote:
> Download/Run the Norton Removal Tool & reboot:http://service1.symantec.com/SUPPORT...d/200503310816...
>
> Related discussion:http://windowssecrets.com/comp/080207#story1
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
> njem wrote:
> > A system I try to connect to locks up and has to be power cycled when
> > the connection is first made.
> > It's a new system, XP SP3. I can connect to other systems. I tried
> > isolating this system on a different router with just my laptop to try
> > connecting to it. I get the logon box, enter the password, and on the
> > control end the display stops there. The system being controlled is
> > frozen. No mouse movement or anything. The user put Norton Internet
> > Security 2009 on it. I even tried uninstalling that, though it may
> > have left registry settings altered, I don't know. Nothing in the
> > system logs to give a clue, or in Norton logs when it's running.
>
> > Thanks
>
> > Originally posted in "working remotely"

Uninstall all Norton and Symantec "LiveUpdate" from Add/Remove Program
BEFORE running the removal tool. Norton "on-line" support agent ran
the NRT and screwed up my system for over one month.

You my have missed...
>>> ...The user put Norton Internet
>>> Security 2009 on it. I even tried uninstalling that, though it may
>>> have left registry settings altered, I don't know.
--
~PAB

smlunatick wrote:
> Uninstall all Norton and Symantec "LiveUpdate" from Add/Remove Program
> BEFORE running the removal tool. Norton "on-line" support agent ran
> the NRT and screwed up my system for over one month.
>
>> Download/Run the Norton Removal Tool &
>> reboot:http://service1.symantec.com/SUPPORT...d/200503310816...
>>
>> Related discussion:http://windowssecrets.com/comp/080207#story1
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>> njem wrote:
>>> A system I try to connect to locks up and has to be power cycled when
>>> the connection is first made.
>>> It's a new system, XP SP3. I can connect to other systems. I tried
>>> isolating this system on a different router with just my laptop to try
>>> connecting to it. I get the logon box, enter the password, and on the
>>> control end the display stops there. The system being controlled is
>>> frozen. No mouse movement or anything. The user put Norton Internet
>>> Security 2009 on it. I even tried uninstalling that, though it may
>>> have left registry settings altered, I don't know. Nothing in the
>>> system logs to give a clue, or in Norton logs when it's running.

On Jul 3, 9:31*am, smlunatick <yves...******.com> wrote:
> On Jul 3, 5:22*pm, "PA Bear [MS MVP]" <PABear...******.com> wrote:
>
>
>
> > Download/Run the Norton Removal Tool & reboot:http://service1.symantec.com/SUPPORT...d/200503310816...
>
> > Related discussion:http://windowssecrets.com/comp/080207#story1
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Client - since 2002
>
> > njem wrote:
> > > A system I try to connect to locks up and has to be power cycled when
> > > the connection is first made.
> > > It's a new system, XP SP3. I can connect to other systems. I tried
> > > isolating this system on a different router with just my laptop to try
> > > connecting to it. I get the logon box, enter the password, and on the
> > > control end the display stops there. The system being controlled is
> > > frozen. No mouse movement or anything. The user put Norton Internet
> > > Security 2009 on it. I even tried uninstalling that, though it may
> > > have left registry settings altered, I don't know. Nothing in the
> > > system logs to give a clue, or in Norton logs when it's running.
>
> > > Thanks
>
> > > Originally posted in "working remotely"
>
> Uninstall all Norton and Symantec "LiveUpdate" from Add/Remove Program
> BEFORE running the removal tool. *Norton "on-line" support agent ran
> the NRT and screwed up my system for over one month.

Thanks for the heads up.

On Jul 3, 9:22*am, "PA Bear [MS MVP]" <PABear...******.com> wrote:
> Download/Run the Norton Removal Tool & reboot:http://service1.symantec.com/SUPPORT...d/200503310816...
>
> Related discussion:http://windowssecrets.com/comp/080207#story1
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
> njem wrote:
> > A system I try to connect to locks up and has to be power cycled when
> > the connection is first made.
> > It's a new system, XP SP3. I can connect to other systems. I tried
> > isolating this system on a different router with just my laptop to try
> > connecting to it. I get the logon box, enter the password, and on the
> > control end the display stops there. The system being controlled is
> > frozen. No mouse movement or anything. The user put Norton Internet
> > Security 2009 on it. I even tried uninstalling that, though it may
> > have left registry settings altered, I don't know. Nothing in the
> > system logs to give a clue, or in Norton logs when it's running.
>
> > Thanks
>
> > Originally posted in "working remotely"

Tried the Norton uninstall util. It didn't make any difference. I will
just have to assume somehow windows got scrambled and a re-install is
the answer.