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01-04-2007, 06:58 AM
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| error msg after auto update Yesterday I accepted an automatic update from, I assume Microsoft...(system tray, lower right, "new updates are available click here" yada, yada, yada). This morning on boot-up I received this error msg: The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.Dll. What's up? Thanks in advance for your help. Regards, Ed K      |
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01-04-2007, 06:58 AM
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01-04-2007, 06:58 AM
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| Re: error msg after auto update Hi my3cents, If you have updated your IE browser to IE7, then that error message may be due to a program or programs (currently identified "culprits" include Motive SmartBridge, Hal Screen Reader and Supernova Reader Magnifier by Dolphin) that ship with an older version of PSAPI.DLL Navigate to the installation location for SmartBridge (\Program Files\Verizon...\Smart...), Dolphin Hal Screen Reader or Supernova Reader Magnifier, locate PSAPI.DLL in the installation location and rename it to something else, such as PSAPIOLD.DLL Do NOT rename the PSAPI.DLL file in the Windows\System32 folder Restart the computer The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally. Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User "my3cents" <my3cents@discussions.microsoft.com> wrote in message news:185256D4-0C6D-425F-9559-68782F1BF730@microsoft.com... > Yesterday I accepted an automatic update from, I assume > Microsoft...(system > tray, lower right, "new updates are available click here" yada, yada, > yada). > This morning on boot-up I received this error msg: The procedure entry > point > GetProcessImageFileNameW could not be located in the dynamic link library > PSAPI.Dll. What's up? Thanks in advance for your help. > > Regards, > > Ed K |
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01-04-2007, 07:05 AM
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| Re: error msg after auto update "Patti MacLeod" wrote: > Hi my3cents, > > If you have updated your IE browser to IE7, then that error message may be > due to a program or programs (currently identified "culprits" include Motive > SmartBridge, Hal Screen Reader and Supernova Reader Magnifier by Dolphin) > that ship with an older version of PSAPI.DLL > > Navigate to the installation location for SmartBridge (\Program > Files\Verizon...\Smart...), Dolphin Hal Screen Reader or Supernova Reader > Magnifier, locate PSAPI.DLL in the installation location and rename it to > something else, such as PSAPIOLD.DLL > Do NOT rename the PSAPI.DLL file in the Windows\System32 folder > Restart the computer > The program will find the new PSAPI.DLL in the \Windows\System32 directory > and function normally. > > > > Regards, > > -- > Patti MacLeod > Microsoft MVP - Windows Shell/User > > "my3cents" <my3cents@discussions.microsoft.com> wrote in message > news:185256D4-0C6D-425F-9559-68782F1BF730@microsoft.com... > > Yesterday I accepted an automatic update from, I assume > > Microsoft...(system > > tray, lower right, "new updates are available click here" yada, yada, > > yada). > > This morning on boot-up I received this error msg: The procedure entry > > point > > GetProcessImageFileNameW could not be located in the dynamic link library > > PSAPI.Dll. What's up? Thanks in advance for your help. > > > > Regards, > > > > Ed K > > > Patti, Thanks much! I followed your instructions and on reboot the error msg did not appear. Now for that pesky fanthom tab that appears next to the Start button??? Regards, Ed K |
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01-04-2007, 07:05 AM
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| Re: error msg after auto update "Patti MacLeod" wrote: > Hi my3cents, > > If you have updated your IE browser to IE7, then that error message may be > due to a program or programs (currently identified "culprits" include Motive > SmartBridge, Hal Screen Reader and Supernova Reader Magnifier by Dolphin) > that ship with an older version of PSAPI.DLL > > Navigate to the installation location for SmartBridge (\Program > Files\Verizon...\Smart...), Dolphin Hal Screen Reader or Supernova Reader > Magnifier, locate PSAPI.DLL in the installation location and rename it to > something else, such as PSAPIOLD.DLL > Do NOT rename the PSAPI.DLL file in the Windows\System32 folder > Restart the computer > The program will find the new PSAPI.DLL in the \Windows\System32 directory > and function normally. > > > > Regards, > > -- > Patti MacLeod > Microsoft MVP - Windows Shell/User > > "my3cents" <my3cents@discussions.microsoft.com> wrote in message > news:185256D4-0C6D-425F-9559-68782F1BF730@microsoft.com... > > Yesterday I accepted an automatic update from, I assume > > Microsoft...(system > > tray, lower right, "new updates are available click here" yada, yada, > > yada). > > This morning on boot-up I received this error msg: The procedure entry > > point > > GetProcessImageFileNameW could not be located in the dynamic link library > > PSAPI.Dll. What's up? Thanks in advance for your help. > > > > Regards, > > > > Ed K > > > Patti, Thanks much! I followed your instructions and on reboot the error msg did not appear. Now for that pesky fanthom tab that appears next to the Start button??? Regards, Ed K |
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01-04-2007, 07:05 AM
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| Re: error msg after auto update "my3cents" <my3cents@discussions.microsoft.com> wrote in message news:8AD2388B-9CCC-4435-BE56-C205C886B669@microsoft.com... > > > "Patti MacLeod" wrote: > >> Hi my3cents, >> >> If you have updated your IE browser to IE7, then that error message may >> be >> due to a program or programs (currently identified "culprits" include >> Motive >> SmartBridge, Hal Screen Reader and Supernova Reader Magnifier by Dolphin) >> that ship with an older version of PSAPI.DLL >> >> Navigate to the installation location for SmartBridge (\Program >> Files\Verizon...\Smart...), Dolphin Hal Screen Reader or Supernova >> Reader >> Magnifier, locate PSAPI.DLL in the installation location and rename it to >> something else, such as PSAPIOLD.DLL >> Do NOT rename the PSAPI.DLL file in the Windows\System32 folder >> Restart the computer >> The program will find the new PSAPI.DLL in the \Windows\System32 >> directory >> and function normally. >> >> >> >> Regards, >> >> -- >> Patti MacLeod >> Microsoft MVP - Windows Shell/User >> >> "my3cents" <my3cents@discussions.microsoft.com> wrote in message >> news:185256D4-0C6D-425F-9559-68782F1BF730@microsoft.com... >> > Yesterday I accepted an automatic update from, I assume >> > Microsoft...(system >> > tray, lower right, "new updates are available click here" yada, yada, >> > yada). >> > This morning on boot-up I received this error msg: The procedure entry >> > point >> > GetProcessImageFileNameW could not be located in the dynamic link >> > library >> > PSAPI.Dll. What's up? Thanks in advance for your help. >> > >> > Regards, >> > >> > Ed K >> >> >> Patti, > > Thanks much! I followed your instructions and on reboot the error msg did > not appear. Now for that pesky fanthom tab that appears next to the Start > button??? > > Regards, > > Ed K You're welcome :-) Sorry, I have no idea about the fanthom tab. Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User |
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01-04-2007, 07:05 AM
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| Re: error msg after auto update "my3cents" <my3cents@discussions.microsoft.com> wrote in message news:8AD2388B-9CCC-4435-BE56-C205C886B669@microsoft.com... > > > "Patti MacLeod" wrote: > >> Hi my3cents, >> >> If you have updated your IE browser to IE7, then that error message may >> be >> due to a program or programs (currently identified "culprits" include >> Motive >> SmartBridge, Hal Screen Reader and Supernova Reader Magnifier by Dolphin) >> that ship with an older version of PSAPI.DLL >> >> Navigate to the installation location for SmartBridge (\Program >> Files\Verizon...\Smart...), Dolphin Hal Screen Reader or Supernova >> Reader >> Magnifier, locate PSAPI.DLL in the installation location and rename it to >> something else, such as PSAPIOLD.DLL >> Do NOT rename the PSAPI.DLL file in the Windows\System32 folder >> Restart the computer >> The program will find the new PSAPI.DLL in the \Windows\System32 >> directory >> and function normally. >> >> >> >> Regards, >> >> -- >> Patti MacLeod >> Microsoft MVP - Windows Shell/User >> >> "my3cents" <my3cents@discussions.microsoft.com> wrote in message >> news:185256D4-0C6D-425F-9559-68782F1BF730@microsoft.com... >> > Yesterday I accepted an automatic update from, I assume >> > Microsoft...(system >> > tray, lower right, "new updates are available click here" yada, yada, >> > yada). >> > This morning on boot-up I received this error msg: The procedure entry >> > point >> > GetProcessImageFileNameW could not be located in the dynamic link >> > library >> > PSAPI.Dll. What's up? Thanks in advance for your help. >> > >> > Regards, >> > >> > Ed K >> >> >> Patti, > > Thanks much! I followed your instructions and on reboot the error msg did > not appear. Now for that pesky fanthom tab that appears next to the Start > button??? > > Regards, > > Ed K You're welcome :-) Sorry, I have no idea about the fanthom tab. Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User |
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