"Bill in Co." <not_really_here@earthlink.net> wrote in message
news:%23sR89YB8IHA.5596@TK2MSFTNGP02.phx.gbl...
> Pegasus (MVP) wrote:
>> "kim" <faked@ntlworld.com> wrote in message
>> news:uX5lcDA8IHA.4108@TK2MSFTNGP04.phx.gbl...
>>>
>>> "Pegasus (MVP)" <I.can@fly.com.oz> wrote in message
>>> news:uaZTdy%237IHA.5164@TK2MSFTNGP02.phx.gbl...
>>>>
>>>> "kim" <faked@ntlworld.com> wrote in message
>>>> news:uL9ywn%237IHA.2336@TK2MSFTNGP03.phx.gbl...
>>>>> The pc is running windows xp sp2
>>>>> Windows stopped seeing D: but is seen in the BIOS.
>>>>> so I tried this fix http://support.microsoft.com/kb/314060/EN-US/
>>>>> I had to manualy delete these registy entrys
>>>>> Step 1: Start Registry Editor
>>>>> Click Start, click Run, type regedit, and then click OK. Registry
>>>>> Editor
>>>>> starts.
>>>>> Step 2: Delete the UpperFilters registry entry
>>>>> 1. In Registry Editor, expand My Computer, and then expand
>>>>> HKEY_LOCAL_MACHINE.
>>>>> 2. Expand SYSTEM, and then expand CurrentControlSet.
>>>>> 3. Expand Control, and then expand Class.
>>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
>>>>> 5. In the right pane (topic area), click UpperFilters.
>>>>>
>>>>> Note An UpperFilters.bak registry entry may also appear. To
>>>>> delete
>>>>> the UpperFilters registry entry, you must click UpperFilters and not
>>>>> UpperFilters.bak.
>>>>> 6. On the Edit menu, click Delete.
>>>>> 7. When you receive the following message, click Yes to confirm
>>>>> the
>>>>> deletion of the UpperFilters registry entry:
>>>>> Are you sure you want to delete this value?
>>>>> The UpperFilters registry entry is removed from the
>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
>>>>>
>>>>> Note Do not exit Registry Editor. You must have this program for the
>>>>> next step.
>>>>> Step 3: Delete the LowerFilters registry entry
>>>>> 1. In Registry Editor, expand My Computer, and then expand
>>>>> HKEY_LOCAL_MACHINE.
>>>>> 2. Expand SYSTEM, and then expand CurrentControlSet.
>>>>> 3. Expand Control, and then expand Class.
>>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
>>>>> 5. In the right pane (topic area), click LowerFilters.
>>>>>
>>>>> Note An LowerFilters.bak registry entry may also appear. To
>>>>> delete
>>>>> the LowerFilters registry entry, you must click LowerFilters and not
>>>>> LowerFilters.bak.
>>>>> 6. On the Edit menu, click Delete.
>>>>> 7. When you receive the following message, click Yes to confirm
>>>>> the
>>>>> deletion of the LowerFilters registry entry:
>>>>> Are you sure you want to delete this value?
>>>>> The LowerFilters registry entry is removed from the
>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
>>>>> 8. Exit Registry Editor.
>>>>>
>>>>> At step 4 under class there are about 10 instances of
>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318}.
>>>>> About 3 of them had upperfilters entrys in the right hand pane which I
>>>>> deleted and 1 had a LowerFilters entry which I deleted.
>>>>>
>>>>> Now on rebooting the machine windows loads normaly to the desktop but
>>>>> the mouse wont work, the pointer is stuck in the center of the screen.
>>>>> I backed up the registry to the desktop before doing all this but
>>>>> can`t
>>>>> restore the backup because of the mouse not working.
>>>>> I don`t know how to use the key board to control the mouse pointer, i
>>>>> tried the arrow + Ctrl +Shift+Alt key combinations but no luck.
>>>>
>>>> - What is drive D:? A CD/DVD drive?
>>>
>>> Yes
>>>
>>>> - What happens when you boot into Safe Mode?
>>>
>>> Same thing
>>>
>>>> - Have you tried a different mouse?
>>>
>>> Yes no difrence
>>>
>>>> - How exactly did you "back up the registry to the desktop"?
>>>
>>> I was in the registry then File>Export then pointed to the desktop
>>>
>>>> - Have you tried System Restore? Here is how you can invoke it without
>>>> a mouse:
>>>> * Press Ctrl+Shift+Esc to launch the Task Manager.
>>>> * Press Alt+F then tap N for "New Task".
>>>> * Type this line: %SystemRoot%\System32\restore\rstrui.exe
>>>
>>> It`s my friends computer. So i`ll give that ago tomorow and let you
>>> know.
>>> Thank you
>>> Kim
>>
>> Sorry, exporting the registry in the way you did does not create
>> a restorable registry backup.
>
> And I believe that approach (of simply importing it back) simply *merges*
> it with what is already there, which is a wholly incomplete approach to
> restoring the registry.
>
>> You need to use a proper backup program or else rely on System Restore.
>
> She can probably use System Restore to get out of this mess.

Sorry for the delay in getting back. In the end I had to reinstall windows
as we couldn`t get to system restore using the key board either. When I
deleted the 3 upperfillter entries they must have dissabled the keyboard and
mouse, but her D: came back. I hindsight I think I should have only deleted
1 upperfillter entry at a time and tested. Anyway I saved all her stuf by
slaving her HDD to my machine so It turned out ok in the end.
Thanks for your help
Kim

kim wrote:
> "Bill in Co." <not_really_here@earthlink.net> wrote in message
> news:%23sR89YB8IHA.5596@TK2MSFTNGP02.phx.gbl...
>> Pegasus (MVP) wrote:
>>> "kim" <faked@ntlworld.com> wrote in message
>>> news:uX5lcDA8IHA.4108@TK2MSFTNGP04.phx.gbl...
>>>>
>>>> "Pegasus (MVP)" <I.can@fly.com.oz> wrote in message
>>>> news:uaZTdy%237IHA.5164@TK2MSFTNGP02.phx.gbl...
>>>>>
>>>>> "kim" <faked@ntlworld.com> wrote in message
>>>>> news:uL9ywn%237IHA.2336@TK2MSFTNGP03.phx.gbl...
>>>>>> The pc is running windows xp sp2
>>>>>> Windows stopped seeing D: but is seen in the BIOS.
>>>>>> so I tried this fix http://support.microsoft.com/kb/314060/EN-US/
>>>>>> I had to manualy delete these registy entrys
>>>>>> Step 1: Start Registry Editor
>>>>>> Click Start, click Run, type regedit, and then click OK. Registry
>>>>>> Editor
>>>>>> starts.
>>>>>> Step 2: Delete the UpperFilters registry entry
>>>>>> 1. In Registry Editor, expand My Computer, and then expand
>>>>>> HKEY_LOCAL_MACHINE.
>>>>>> 2. Expand SYSTEM, and then expand CurrentControlSet.
>>>>>> 3. Expand Control, and then expand Class.
>>>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
>>>>>> 5. In the right pane (topic area), click UpperFilters.
>>>>>>
>>>>>> Note An UpperFilters.bak registry entry may also appear. To
>>>>>> delete
>>>>>> the UpperFilters registry entry, you must click UpperFilters and not
>>>>>> UpperFilters.bak.
>>>>>> 6. On the Edit menu, click Delete.
>>>>>> 7. When you receive the following message, click Yes to confirm
>>>>>> the
>>>>>> deletion of the UpperFilters registry entry:
>>>>>> Are you sure you want to delete this value?
>>>>>> The UpperFilters registry entry is removed from the
>>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
>>>>>>
>>>>>> Note Do not exit Registry Editor. You must have this program for the
>>>>>> next step.
>>>>>> Step 3: Delete the LowerFilters registry entry
>>>>>> 1. In Registry Editor, expand My Computer, and then expand
>>>>>> HKEY_LOCAL_MACHINE.
>>>>>> 2. Expand SYSTEM, and then expand CurrentControlSet.
>>>>>> 3. Expand Control, and then expand Class.
>>>>>> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
>>>>>> 5. In the right pane (topic area), click LowerFilters.
>>>>>>
>>>>>> Note An LowerFilters.bak registry entry may also appear. To
>>>>>> delete
>>>>>> the LowerFilters registry entry, you must click LowerFilters and not
>>>>>> LowerFilters.bak.
>>>>>> 6. On the Edit menu, click Delete.
>>>>>> 7. When you receive the following message, click Yes to confirm
>>>>>> the
>>>>>> deletion of the LowerFilters registry entry:
>>>>>> Are you sure you want to delete this value?
>>>>>> The LowerFilters registry entry is removed from the
>>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
>>>>>> 8. Exit Registry Editor.
>>>>>>
>>>>>> At step 4 under class there are about 10 instances of
>>>>>> {4D36E965-E325-11CE-BFC1-08002BE10318}.
>>>>>> About 3 of them had upperfilters entrys in the right hand pane which
>>>>>> I
>>>>>> deleted and 1 had a LowerFilters entry which I deleted.
>>>>>>
>>>>>> Now on rebooting the machine windows loads normaly to the desktop but
>>>>>> the mouse wont work, the pointer is stuck in the center of the
>>>>>> screen.
>>>>>> I backed up the registry to the desktop before doing all this but
>>>>>> can`t
>>>>>> restore the backup because of the mouse not working.
>>>>>> I don`t know how to use the key board to control the mouse pointer, i
>>>>>> tried the arrow + Ctrl +Shift+Alt key combinations but no luck.
>>>>>
>>>>> - What is drive D:? A CD/DVD drive?
>>>>
>>>> Yes
>>>>
>>>>> - What happens when you boot into Safe Mode?
>>>>
>>>> Same thing
>>>>
>>>>> - Have you tried a different mouse?
>>>>
>>>> Yes no difrence
>>>>
>>>>> - How exactly did you "back up the registry to the desktop"?
>>>>
>>>> I was in the registry then File>Export then pointed to the desktop
>>>>
>>>>> - Have you tried System Restore? Here is how you can invoke it without
>>>>> a mouse:
>>>>> * Press Ctrl+Shift+Esc to launch the Task Manager.
>>>>> * Press Alt+F then tap N for "New Task".
>>>>> * Type this line: %SystemRoot%\System32\restore\rstrui.exe
>>>>
>>>> It`s my friends computer. So i`ll give that ago tomorow and let you
>>>> know.
>>>> Thank you
>>>> Kim
>>>
>>> Sorry, exporting the registry in the way you did does not create
>>> a restorable registry backup.
>>
>> And I believe that approach (of simply importing it back) simply *merges*
>> it with what is already there, which is a wholly incomplete approach to
>> restoring the registry.
>>
>>> You need to use a proper backup program or else rely on System Restore.
>>
>> She can probably use System Restore to get out of this mess.
>
> Sorry for the delay in getting back. In the end I had to reinstall windows
> as we couldn`t get to system restore using the key board either. When I
> deleted the 3 upperfillter entries they must have dissabled the keyboard
> and
> mouse, but her D: came back. I hindsight I think I should have only
> deleted
> 1 upperfillter entry at a time and tested. Anyway I saved all her stuf by
> slaving her HDD to my machine so It turned out ok in the end.
> Thanks for your help
> Kim

Glad to hear you got it up and running, at least.