The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"ACP" <someone@noplace.none> wrote in message news:Oh4ysbgHHHA.1264@TK2MSFTNGP03.phx.gbl...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:u1I4ijgHHHA.4056@TK2MSFTNGP03.phx.gbl...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <someone@noplace.none> wrote in message
news:Oh4ysbgHHHA.1264@TK2MSFTNGP03.phx.gbl...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

Try setting the ownership for that branch. Right-click the key and choose "Permissions". Click "Advanced", and select the "Owner" tab. Assign "Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"ACP" <someone@noplace.none> wrote in message news:u5Pd39gHHHA.320@TK2MSFTNGP06.phx.gbl...

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:u1I4ijgHHHA.4056@TK2MSFTNGP03.phx.gbl...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <someone@noplace.none> wrote in message
news:Oh4ysbgHHHA.1264@TK2MSFTNGP03.phx.gbl...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:%23Mv8%23kmHHHA.1784@TK2MSFTNGP06.phx.gbl...
Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....


"ACP" <someone@noplace.none> wrote in message
news:u5Pd39gHHHA.320@TK2MSFTNGP06.phx.gbl...

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:u1I4ijgHHHA.4056@TK2MSFTNGP03.phx.gbl...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <someone@noplace.none> wrote in message
news:Oh4ysbgHHHA.1264@TK2MSFTNGP03.phx.gbl...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:%23Mv8%23kmHHHA.1784@TK2MSFTNGP06.phx.gbl...
Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....


"ACP" <someone@noplace.none> wrote in message
news:u5Pd39gHHHA.320@TK2MSFTNGP06.phx.gbl...

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:u1I4ijgHHHA.4056@TK2MSFTNGP03.phx.gbl...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <someone@noplace.none> wrote in message
news:Oh4ysbgHHHA.1264@TK2MSFTNGP03.phx.gbl...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

Another way:

reset registry permissions subinacl - Google Search:
http://www.google.com/search?q=reset...sions+subinacl

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"ACP" <someone@noplace.none> wrote in message news:eUOCgXLIHHA.960@TK2MSFTNGP04.phx.gbl...

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:%23Mv8%23kmHHHA.1784@TK2MSFTNGP06.phx.gbl...
Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....


"ACP" <someone@noplace.none> wrote in message
news:u5Pd39gHHHA.320@TK2MSFTNGP06.phx.gbl...

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:u1I4ijgHHHA.4056@TK2MSFTNGP03.phx.gbl...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <someone@noplace.none> wrote in message
news:Oh4ysbgHHHA.1264@TK2MSFTNGP03.phx.gbl...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....

Another way:

reset registry permissions subinacl - Google Search:
http://www.google.com/search?q=reset...sions+subinacl

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"ACP" <someone@noplace.none> wrote in message news:eUOCgXLIHHA.960@TK2MSFTNGP04.phx.gbl...

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:%23Mv8%23kmHHHA.1784@TK2MSFTNGP06.phx.gbl...
Try setting the ownership for that branch. Right-click the key and choose
"Permissions". Click "Advanced", and select the "Owner" tab. Assign
"Administrators" as the owner of the branch and the subcontainers.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I've tried changing the permissions and it won't let.

This one got me, I'm no registry expert by any stretch, and will reinstall
the OS.

Thanks for trying.....


"ACP" <someone@noplace.none> wrote in message
news:u5Pd39gHHHA.320@TK2MSFTNGP06.phx.gbl...

"Ramesh, MS-MVP" <ramesh@XOX.mvps.org> wrote in message
news:u1I4ijgHHHA.4056@TK2MSFTNGP03.phx.gbl...
Fix the permissions for that branch. See:

How To Use the Windows XP and Windows Server 2003 Registry Editor Features:
http://support.microsoft.com/kb/310426

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Before reading your reply I thought about the permission issue. I went to
the htmlfile folder and right clicked to change the permissions. When I
clicked on "permissions" I got the following:
You don't have permission to view the current permission settings for
htmlfile, but you can make permission changes

Soooo, I tried to change the permissions. There was nothing at listed in
the box for those that had permission so I added some like Administrator,
System, Users and set the permissions. When I tried to apply these I got
the message that I can't do it!

I tried deleting htmlfile, but of course I could not do that, even in safe
mode.

Any other suggestions?

Thanks for you help.












"ACP" <someone@noplace.none> wrote in message
news:Oh4ysbgHHHA.1264@TK2MSFTNGP03.phx.gbl...
The PC in question has two users, both with admin privileges. One can open
hyperlinks in Outlook email and one cannot.

I have searched the web and MSKB and tried everything I could find.

I reset the "Reset Web Settings" in IE 6.

I tried to fix a possible corrupted reg key ~
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell \open\command ~ by
importing a new reg key as found in the various web sites. When I click the
new .reg file I get the message "cannot import".

If I go into the registry and click on the htmlfile folder, I get "cannot
open - error while opening key".

What are some other thing I can try?

Thanks....