I finally got SP3 to work and it seems fine but the tech I was
chatting with had me take out Winfax 10.02u before installing SP3.
No matter what I do I cannot get it to install and run properly now,
even after cleaning the registry and the win.ini files and running the
program from Symantec that cleans out all left overs from the Winfax
removal. There is no mention of it on the Symantec site either.

I saw no reference to this problem on the Microsoft TechNet.

Has anyone encountered this problem? It was fine before the install of
SP3

Thank you

Joe

Good luck with that. A lot of people didn't like Winfax at all (not me - I
like it fine, and it works great), and it was dropped a couple years ago.
Might as well take the opportunity to switch to a supported product. If you
find a good one, post info about it.

You might get some help here:

http://www.getfaxing.com/cgi-bin/ib3...gi?act=SF;f=17




"Joe" <noone@home.cc> wrote in message
news:4d8s24prpmtcjsv2en0dk4pnsbrmaulqvm@4ax.com...
>I finally got SP3 to work and it seems fine but the tech I was
> chatting with had me take out Winfax 10.02u before installing SP3.
> No matter what I do I cannot get it to install and run properly now,
> even after cleaning the registry and the win.ini files and running the
> program from Symantec that cleans out all left overs from the Winfax
> removal. There is no mention of it on the Symantec site either.
>
> I saw no reference to this problem on the Microsoft TechNet.
>
> Has anyone encountered this problem? It was fine before the install of
> SP3
>
> Thank you
>
> Joe

Paul, WinFax never gave me a bit of trouble all the years I used it it
was rock solid. How the SP3 install changed the way it works, or more
correctly DOESNT' WORK NOW, I can't say. If I would have known that
taking out WinFax for SP3 would have messed it up;I'd have kept WinFax
in a heartbeat!

I'll sniff around for a replacement or workaround.I can't believe you
and I are the only ones that have the program and still want to use
it, with or without that darned SP3.

Joe




On Fri, 16 May 2008 17:23:51 -0700, "Paul Pedersen" <nospam@no.spam>
wrote:

>Good luck with that. A lot of people didn't like Winfax at all (not me - I
>like it fine, and it works great), and it was dropped a couple years ago.
>Might as well take the opportunity to switch to a supported product. If you
>find a good one, post info about it.
>
>You might get some help here:
>
>http://www.getfaxing.com/cgi-bin/ib3...gi?act=SF;f=17
>
>
>
>
>"Joe" <noone@home.cc> wrote in message
>news:4d8s24prpmtcjsv2en0dk4pnsbrmaulqvm@4ax.com.. .
>>I finally got SP3 to work and it seems fine but the tech I was
>> chatting with had me take out Winfax 10.02u before installing SP3.
>> No matter what I do I cannot get it to install and run properly now,
>> even after cleaning the registry and the win.ini files and running the
>> program from Symantec that cleans out all left overs from the Winfax
>> removal. There is no mention of it on the Symantec site either.
>>
>> I saw no reference to this problem on the Microsoft TechNet.
>>
>> Has anyone encountered this problem? It was fine before the install of
>> SP3
>>
>> Thank you
>>
>> Joe
>

You might want to try Windows XP's own fax program. It's not as sophisticated as
Winfax Pro 10, but it does the job for my limited usage. I also run Office XP
and it will utilize Outlook's contacts.

Basically you can send a quick cover page w/o attachments. If attachments are
required, you first send them to the fax printer which then launches the fax
wizard to complete the cover page. There is a simple Fax Console which contains
the Incoming, Inbox, Outbox, and Sent Items folders.

When set for Manual Answer, a prompt appears with a soft ring tone for all
incoming calls.

How to enable and configure the Fax service in Windows XP
http://support.microsoft.com/kb/306550


"Joe" <noone@home.cc> wrote in message
news:4d8s24prpmtcjsv2en0dk4pnsbrmaulqvm@4ax.com...
>I finally got SP3 to work and it seems fine but the tech I was
> chatting with had me take out Winfax 10.02u before installing SP3.
> No matter what I do I cannot get it to install and run properly now,
> even after cleaning the registry and the win.ini files and running the
> program from Symantec that cleans out all left overs from the Winfax
> removal. There is no mention of it on the Symantec site either.
>
> I saw no reference to this problem on the Microsoft TechNet.
>
> Has anyone encountered this problem? It was fine before the install of
> SP3
>
> Thank you
>
> Joe

Joe wrote:

> I finally got SP3 to work and it seems fine but the tech I was
> chatting with had me take out Winfax 10.02u before installing SP3.
> No matter what I do I cannot get it to install and run properly now,
> even after cleaning the registry and the win.ini files and running the
> program from Symantec that cleans out all left overs from the Winfax
> removal. There is no mention of it on the Symantec site either.
>
> I saw no reference to this problem on the Microsoft TechNet.
>
> Has anyone encountered this problem? It was fine before the install of
> SP3
>
> Thank you
>
> Joe

That was bad advice. There was no reason to uninstall WinFax 10.02. No
problems before SP3 or after SP3.

Not sure how to recommend re-installing. How is the installation failing?

"Paul Pedersen" <nospam@no.spam> wrote:

>Good luck with that. A lot of people didn't like Winfax at all (not me - I
>like it fine, and it works great), and it was dropped a couple years ago.
>Might as well take the opportunity to switch to a supported product. If you
>find a good one, post info about it.

Try Snappy Fax. I've been using it for years and the latest version
works with Vista:

http://www.snappysoftware.com/

>
>You might get some help here:
>
>http://www.getfaxing.com/cgi-bin/ib3...gi?act=SF;f=17
>
>
>
>
>"Joe" <noone@home.cc> wrote in message
>news:4d8s24prpmtcjsv2en0dk4pnsbrmaulqvm@4ax.com.. .
>>I finally got SP3 to work and it seems fine but the tech I was
>> chatting with had me take out Winfax 10.02u before installing SP3.
>> No matter what I do I cannot get it to install and run properly now,
>> even after cleaning the registry and the win.ini files and running the
>> program from Symantec that cleans out all left overs from the Winfax
>> removal. There is no mention of it on the Symantec site either.
>>
>> I saw no reference to this problem on the Microsoft TechNet.
>>
>> Has anyone encountered this problem? It was fine before the install of
>> SP3
>>
>> Thank you
>>
>> Joe
>

I upgraded to SP3 with WinFax Pro 10.03 intact. No problem after SP3 installed.
But I have not try uninstall WinFax & reinstalling it in SP3.

"Joe" wrote:

> I finally got SP3 to work and it seems fine but the tech I was
> chatting with had me take out Winfax 10.02u before installing SP3.
> No matter what I do I cannot get it to install and run properly now,
> even after cleaning the registry and the win.ini files and running the
> program from Symantec that cleans out all left overs from the Winfax
> removal. There is no mention of it on the Symantec site either.
>
> I saw no reference to this problem on the Microsoft TechNet.
>
> Has anyone encountered this problem? It was fine before the install of
> SP3
>
> Thank you
>
> Joe
>

Joe

Some interesting responses.

WinFax Pro is a tool I value for my business activities. I send and
receive a fair number of faxes daily.

Symantec no longer support what was a market leader when they acquired
the software provider. I played with Vista a year ago and found that
WinFax Pro could not be run in Vista. In creating a dual boot of Windows
XP and Vista I found WinFax Pro stopped working in Windows XP. After
failing to restore the WinFax Pro service I tried Microsoft Fax. It
worked, but what it is capable of achieving is far less than WinFax Pro.
If you want to send the odd fax it might suffice but it cannot provide
an adequate service when you send and receive significant numbers of
faxes. I also looked for alternatives but a good replacement was not
obvious. This caused me to try again to get WinFax Pro to work and
fortunately I was successful.

One thought and it is only a thought. Was the failure to install SP3 a
result of WinFax Pro being installed or was it your 56k modem. I have
not yet tried to install SP3 so what is being said in this conversation
is of immediate interest to me.

Your Event Viewer logs probably still record the failed installation of
SP3. You might post copies here to see what clues they offer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

You may also still have the log of the failed update. These are very
long logs and not easy to interpret. However, you might glean something
there.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Joe wrote:
> I finally got SP3 to work and it seems fine but the tech I was
> chatting with had me take out Winfax 10.02u before installing SP3.
> No matter what I do I cannot get it to install and run properly now,
> even after cleaning the registry and the win.ini files and running the
> program from Symantec that cleans out all left overs from the Winfax
> removal. There is no mention of it on the Symantec site either.
>
> I saw no reference to this problem on the Microsoft TechNet.
>
> Has anyone encountered this problem? It was fine before the install of
> SP3
>
> Thank you
>
> Joe

On Fri, 16 May 2008 19:18:33 -0700, Ghostrider <-00-@fitron.142>
wrote:

>
>Joe wrote:
>
>> I finally got SP3 to work and it seems fine but the tech I was
>> chatting with had me take out Winfax 10.02u before installing SP3.
>> No matter what I do I cannot get it to install and run properly now,
>> even after cleaning the registry and the win.ini files and running the
>> program from Symantec that cleans out all left overs from the Winfax
>> removal. There is no mention of it on the Symantec site either.
>>
>> I saw no reference to this problem on the Microsoft TechNet.
>>
>> Has anyone encountered this problem? It was fine before the install of
>> SP3
>>
>> Thank you
>>
>> Joe
>
>That was bad advice. There was no reason to uninstall WinFax 10.02. No
>problems before SP3 or after SP3.
>
>Not sure how to recommend re-installing. How is the installation failing?


Again I was advised by an MS tech I was chatting with online to remove
Winfax because he saw the Live Updates under the Add Remove Programs.
you can't remove them without taking out WinFax first, so I blame the
trouble on him entirely. I'm sure that SP3 and WinFax would still be
working if I had ignored his 'advice'.

Once everything is cleaned out and I mean cleaned OUT, Winfax installs
like it should and all seems to be OK. The first thing you are asked
to do is put in your CSID and your own phone #. This is where it goes
wrong. The box where you type this information closes as soon as you
touch it with the cursor, you might get to type the CSID in but you
can't put your own information phone number in the box, it snaps shut
and that's that. I can access other parameters in the setup menu but
can't change them, each time I try the window closes. I saw one or tow
occasions where I THOUGHT it had installed, but yet I had no icons on
the desktop, the folders where WinFax resides were full of files but
the program wouldn't run by clicking on them. Weird eh?

I spent 4 hours or more yesterday with trying to install WinFax and
keep SP3; I even rolled the system back 4 days to when I had SP2 but
to no avail Winfax still wouldn't work. Whatever changes SP3 made
botches up the install of WinFax no matter what day I choose in system
restore.

Symantec has a small program on their web page that removes whatever
files are left over from a Winfax un-install. I even cleaned the
registry myself AFTER I had run this program and followed the
instructions for a manual un-install, again no joy.

I really appreciate all the helpful replies, it's nice to know that
others feel the same about the tried and true WinFax as I do. It also
shows what a mistake it was for Symantec to drop it when they had a
winner.

Maybe these details will help someone diagnose the problem? I'm
getting ready to eat breakfast now so I can't look at the event logs
as was suggested but I intend to do so when time permits and it's all
fresh in our minds :)

Thanks again,

Joe

On Fri, 16 May 2008 22:24:43 -0500, PD43 <pauld1943@comcast.net>
wrote:

>"Paul Pedersen" <nospam@no.spam> wrote:
>
>>Good luck with that. A lot of people didn't like Winfax at all (not me - I
>>like it fine, and it works great), and it was dropped a couple years ago.
>>Might as well take the opportunity to switch to a supported product. If you
>>find a good one, post info about it.
>
>Try Snappy Fax. I've been using it for years and the latest version
>works with Vista:
>
>http://www.snappysoftware.com/
>
>>
>>You might get some help here:
>>
>>http://www.getfaxing.com/cgi-bin/ib3...gi?act=SF;f=17

Paul,

You were correct about the GetFaxing site.......... there is a patch
that addresses the troubles I am having with Winfax not letting me
install the CSID and othere information.

They say the patch is for IE 7 not SP3 but I had WinFax on the machine
when I put in IE 7 not the other way around. I will try the free patch
and see what it does, they admit is is a limited one compared to what
you get when you are a paying member. But it might be well worth it if
it solves the problem that I spent so much time on.

It may well be that the cause is IE 7 and not SP3 IE7 has been on my
machine a long time and I never had a problem with WinFax. But I never
tried to re install it either.

Thanks I'll try it and let you all know!

Joe

See inline:

"Joe" <noone@home.cc> wrote in message
news:p5kt245u3esdn81hjj4aqtaq0emfh7upsm@4ax.com...
> On Fri, 16 May 2008 19:18:33 -0700, Ghostrider <-00-@fitron.142>
> wrote:
>
> >
> >Joe wrote:
> >
> >> I finally got SP3 to work and it seems fine but the tech I was
> >> chatting with had me take out Winfax 10.02u before installing SP3.
> >> No matter what I do I cannot get it to install and run properly now,
> >> even after cleaning the registry and the win.ini files and running the
> >> program from Symantec that cleans out all left overs from the Winfax
> >> removal. There is no mention of it on the Symantec site either.
> >>
> >> I saw no reference to this problem on the Microsoft TechNet.
> >>
> >> Has anyone encountered this problem? It was fine before the install of
> >> SP3
> >>
> >> Thank you
> >>
> >> Joe
> >
> >That was bad advice. There was no reason to uninstall WinFax 10.02. No
> >problems before SP3 or after SP3.
> >
> >Not sure how to recommend re-installing. How is the installation failing?
>
>
> Again I was advised by an MS tech I was chatting with online to remove
> Winfax because he saw the Live Updates under the Add Remove Programs.
> you can't remove them without taking out WinFax first, so I blame the
> trouble on him entirely. I'm sure that SP3 and WinFax would still be
> working if I had ignored his 'advice'.
>
> Once everything is cleaned out and I mean cleaned OUT, Winfax installs
> like it should and all seems to be OK. The first thing you are asked
> to do is put in your CSID and your own phone #. This is where it goes
> wrong. The box where you type this information closes as soon as you
> touch it with the cursor, you might get to type the CSID in but you
> can't put your own information phone number in the box, it snaps shut
> and that's that. I can access other parameters in the setup menu but
> can't change them, each time I try the window closes. I saw one or tow
> occasions where I THOUGHT it had installed, but yet I had no icons on
> the desktop, the folders where WinFax resides were full of files but
> the program wouldn't run by clicking on them. Weird eh?

This is only a guess, but this *MIGHT* be caused by an incompatible
version of .NET framework IF the installer was wrtitten in .NET.

Not sure where to go here from this, only reason it came to mind was
similar bad behavior of older ATI CATALYST driver install software due
to its use of .NET and version conflicts...

>
> I spent 4 hours or more yesterday with trying to install WinFax and
> keep SP3; I even rolled the system back 4 days to when I had SP2 but
> to no avail Winfax still wouldn't work. Whatever changes SP3 made
> botches up the install of WinFax no matter what day I choose in system
> restore.
>
> Symantec has a small program on their web page that removes whatever
> files are left over from a Winfax un-install. I even cleaned the
> registry myself AFTER I had run this program and followed the
> instructions for a manual un-install, again no joy.
>
> I really appreciate all the helpful replies, it's nice to know that
> others feel the same about the tried and true WinFax as I do. It also
> shows what a mistake it was for Symantec to drop it when they had a
> winner.
>
> Maybe these details will help someone diagnose the problem? I'm
> getting ready to eat breakfast now so I can't look at the event logs
> as was suggested but I intend to do so when time permits and it's all
> fresh in our minds :)
>
> Thanks again,
>
> Joe
>

Joe

The bit I have not snipped rings bells here. The problem is I cannot
recall all the details how I resolved the problem and I was a little
uncertain at the time how I did.

This is what I wrote at the time to a colleague.

" My suspicion is that changing the Infrared Device in Device Manager
from
Com1 to Com2 was the start of the road to success. This enabled me to
delete all Modems, reboot and Plug and Play detected new hardware and it
installed and worked. It has installed on Com1 as it did before but it
must have been conflicting with the Infrared Device."


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Joe wrote:
Snipped

>This is where it goes
> wrong. The box where you type this information closes as soon as you
> touch it with the cursor, you might get to type the CSID in but you
> can't put your own information phone number in the box, it snaps shut
> and that's that. I can access other parameters in the setup menu but
> can't change them, each time I try the window closes.

snipped


>
> Joe

On Sat, 17 May 2008 17:17:21 +0100, "Gerry" <gerry@nospam.com> wrote:

>Joe
>
>The bit I have not snipped rings bells here. The problem is I cannot
>recall all the details how I resolved the problem and I was a little
>uncertain at the time how I did.
>
>This is what I wrote at the time to a colleague.
>
>" My suspicion is that changing the Infrared Device in Device Manager
>from
>Com1 to Com2 was the start of the road to success. This enabled me to
>delete all Modems, reboot and Plug and Play detected new hardware and it
>installed and worked. It has installed on Com1 as it did before but it
>must have been conflicting with the Infrared Device."


Thanks Gerry,

I appreciate your response to my woes with Win Fax, if you go to this
page:
http://www.getfaxing.com/cgi-bin/ib3...=ST;f=17;t=412

You will see that it addesses the exact trouble I am having. They
offer two files to fix the problem. One is free the other you have to
spend $20 to get for a 1 year membership. After the time and
aggravation I spent it's well worht $20 if the the file fixes the
thing!

It's a shame that we use systems that are so patched propped up to
make them run isn't it? It's like building a skyscraper on the
foundation of a bungalow! If something goes wrong we can't possilby
remember what we did to solve each individual problem, it may have
been months or years that we made the fix or installed the patch.

++++++++++++++++++++++++++++++++++++++++++++++++++ ++++
I hope you got to see the Lancaster Bomber fly over in commemeration
of the Dam Busters 617 Squadron raid on the dams in the Ruhr Valley. I
had a dear friend who was in the RAF and flew in Wellington Bombers,
the famous Wellington Wimpy. Sadly he's gone now but" still on
patrol." He loved those Wimpys they always got him home, I miss him to
this day..........

I am an amateur radio operator and Dan was my 13th contact ever using
Morse Code back in the '80's. We chatted almost every day for over 12
years and I got to know him better than my own father, he was a true
gentleman and a friend.

Take care many thanks,

Best Regards from the USA!

Joe

On Fri, 16 May 2008 20:12:05 -0400, Joe <noone@home.cc> wrote:

>I finally got SP3 to work and it seems fine but the tech I was
>chatting with had me take out Winfax 10.02u before installing SP3.
>No matter what I do I cannot get it to install and run properly now,
>even after cleaning the registry and the win.ini files and running the
>program from Symantec that cleans out all left overs from the Winfax
>removal. There is no mention of it on the Symantec site either.
>
>I saw no reference to this problem on the Microsoft TechNet.
>
>Has anyone encountered this problem? It was fine before the install of
>SP3
>
>Thank you
>
>Joe


Was finally able to get WinFax back in and working, I had to d/l a
small file from getfaxing.com that allowed me to reinstall WinFax with
IE7 on the machine. That was the trouble all along IE7 not SP3.


Thanks to all who helped!

Joe

"Joe" <noone@home.cc> wrote in message
news:6fq334dsjm81unrej9qhcdfbkt0kakrbh1@4ax.com...
> On Fri, 16 May 2008 20:12:05 -0400, Joe <noone@home.cc> wrote:
>
>>I finally got SP3 to work and it seems fine but the tech I was
>>chatting with had me take out Winfax 10.02u before installing SP3.
>>No matter what I do I cannot get it to install and run properly now,
>>even after cleaning the registry and the win.ini files and running the
>>program from Symantec that cleans out all left overs from the Winfax
>>removal. There is no mention of it on the Symantec site either.
>>
>>I saw no reference to this problem on the Microsoft TechNet.
>>
>>Has anyone encountered this problem? It was fine before the install of
>>SP3
>>
>>Thank you
>>
>>Joe
>
>
> Was finally able to get WinFax back in and working, I had to d/l a
> small file from getfaxing.com that allowed me to reinstall WinFax with
> IE7 on the machine. That was the trouble all along IE7 not SP3.
>
>
> Thanks to all who helped!
>
> Joe

Others reading this thread may have the same problem as you did. It would be
nice to know exactly which file you downloaded from getfaxing.com to cure the
problem. Is it available to anyone or only premium members?