Hello,
I am having an issue with a fresh install of Windows XP Professional...

Once the installation was complete I gave the computer back to the user and
they reported that after the "Windows XP" loading screen a blank screen
appeared and nothing else would load.

I brought the computer back and repaired the windows installation and tried
rebooting multiple time to make sure everything was fine. I then brought it
back to the user once again and 2 weeks later they had the same issue.

I asked the user if they changed or installed anything when it happened and
the answer was a definate NO. I once again brought it back and started my
troubleshooting. I unplugged everything within the computer and when I
unplugged both CD-ROM drives the computer was able to boot.

I tried plugging 1 CD-ROM at a time and the system would not boot with any
single 1 plugged. I even tried to plug each of the CD-ROM drives as slave
with the HDD and it would not boot either. I figured it may be a
compatibiliy issue with one of the Windows updates and the BIOS so I did a
BIOS update, plugged both CD-ROMS on the secondary IDE controller (Master and
Slave) and the computer booted no problems. The user has been using it for a
few days now and they are getting the blank screen once again... ANY IDEAS?

Slicster wrote:

> Hello,
> I am having an issue with a fresh install of Windows XP
> Professional...
>
> Once the installation was complete I gave the computer back to the
> user and they reported that after the "Windows XP" loading screen a
> blank screen appeared and nothing else would load.
>
> I brought the computer back and repaired the windows installation and
> tried
> rebooting multiple time to make sure everything was fine. I then
> brought it back to the user once again and 2 weeks later they had the
> same issue.
>
> I asked the user if they changed or installed anything when it
> happened and
> the answer was a definate NO. I once again brought it back and
> started my
> troubleshooting. I unplugged everything within the computer and when
> I unplugged both CD-ROM drives the computer was able to boot.
>
> I tried plugging 1 CD-ROM at a time and the system would not boot with
> any
> single 1 plugged. I even tried to plug each of the CD-ROM drives as
> slave
> with the HDD and it would not boot either. I figured it may be a
> compatibiliy issue with one of the Windows updates and the BIOS so I
> did a BIOS update, plugged both CD-ROMS on the secondary IDE
> controller (Master and
> Slave) and the computer booted no problems. The user has been using
> it for a few days now and they are getting the blank screen once
> again... ANY IDEAS?

Either a dying power supply or a dying motherboard. Or both. Not likely
to be a software (Windows) problem.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Slicster wrote:

> Hello,
> I am having an issue with a fresh install of Windows XP
> Professional...
>
> Once the installation was complete I gave the computer back to the
> user and they reported that after the "Windows XP" loading screen a
> blank screen appeared and nothing else would load.
>
> I brought the computer back and repaired the windows installation and
> tried
> rebooting multiple time to make sure everything was fine. I then
> brought it back to the user once again and 2 weeks later they had the
> same issue.
>
> I asked the user if they changed or installed anything when it
> happened and
> the answer was a definate NO. I once again brought it back and
> started my
> troubleshooting. I unplugged everything within the computer and when
> I unplugged both CD-ROM drives the computer was able to boot.
>
> I tried plugging 1 CD-ROM at a time and the system would not boot with
> any
> single 1 plugged. I even tried to plug each of the CD-ROM drives as
> slave
> with the HDD and it would not boot either. I figured it may be a
> compatibiliy issue with one of the Windows updates and the BIOS so I
> did a BIOS update, plugged both CD-ROMS on the secondary IDE
> controller (Master and
> Slave) and the computer booted no problems. The user has been using
> it for a few days now and they are getting the blank screen once
> again... ANY IDEAS?

Either a dying power supply or a dying motherboard. Or both. Not likely
to be a software (Windows) problem.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Thanks. I was thinking power supply and I will definetly test with a new one
except it's very strange that every time I re-install windows of perform some
sort of update that it starts working normally for a while. Thanks for the
reply.

"Malke" wrote:

> Slicster wrote:
>
> > Hello,
> > I am having an issue with a fresh install of Windows XP
> > Professional...
> >
> > Once the installation was complete I gave the computer back to the
> > user and they reported that after the "Windows XP" loading screen a
> > blank screen appeared and nothing else would load.
> >
> > I brought the computer back and repaired the windows installation and
> > tried
> > rebooting multiple time to make sure everything was fine. I then
> > brought it back to the user once again and 2 weeks later they had the
> > same issue.
> >
> > I asked the user if they changed or installed anything when it
> > happened and
> > the answer was a definate NO. I once again brought it back and
> > started my
> > troubleshooting. I unplugged everything within the computer and when
> > I unplugged both CD-ROM drives the computer was able to boot.
> >
> > I tried plugging 1 CD-ROM at a time and the system would not boot with
> > any
> > single 1 plugged. I even tried to plug each of the CD-ROM drives as
> > slave
> > with the HDD and it would not boot either. I figured it may be a
> > compatibiliy issue with one of the Windows updates and the BIOS so I
> > did a BIOS update, plugged both CD-ROMS on the secondary IDE
> > controller (Master and
> > Slave) and the computer booted no problems. The user has been using
> > it for a few days now and they are getting the blank screen once
> > again... ANY IDEAS?
>
> Either a dying power supply or a dying motherboard. Or both. Not likely
> to be a software (Windows) problem.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Thanks. I was thinking power supply and I will definetly test with a new one
except it's very strange that every time I re-install windows of perform some
sort of update that it starts working normally for a while. Thanks for the
reply.

"Malke" wrote:

> Slicster wrote:
>
> > Hello,
> > I am having an issue with a fresh install of Windows XP
> > Professional...
> >
> > Once the installation was complete I gave the computer back to the
> > user and they reported that after the "Windows XP" loading screen a
> > blank screen appeared and nothing else would load.
> >
> > I brought the computer back and repaired the windows installation and
> > tried
> > rebooting multiple time to make sure everything was fine. I then
> > brought it back to the user once again and 2 weeks later they had the
> > same issue.
> >
> > I asked the user if they changed or installed anything when it
> > happened and
> > the answer was a definate NO. I once again brought it back and
> > started my
> > troubleshooting. I unplugged everything within the computer and when
> > I unplugged both CD-ROM drives the computer was able to boot.
> >
> > I tried plugging 1 CD-ROM at a time and the system would not boot with
> > any
> > single 1 plugged. I even tried to plug each of the CD-ROM drives as
> > slave
> > with the HDD and it would not boot either. I figured it may be a
> > compatibiliy issue with one of the Windows updates and the BIOS so I
> > did a BIOS update, plugged both CD-ROMS on the secondary IDE
> > controller (Master and
> > Slave) and the computer booted no problems. The user has been using
> > it for a few days now and they are getting the blank screen once
> > again... ANY IDEAS?
>
> Either a dying power supply or a dying motherboard. Or both. Not likely
> to be a software (Windows) problem.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>