I did have the motherboard replaced about two years ago......everything was
working fine until recently. Both the CD and the DVD drive have been giving
us problems for a while.....sometimes they read and loaded the discs and
sometimes they didn't. We purchased a wireless router and I went to do the
install and the CD Rom drive would not read the disc at all and that is when
we brought it in for repair. They checked the motherboard and said it was
fine.

As for the restore......I provided them with my HP System Restore Disc
(win98 was pre-installed when I purchased computer) and I also provided them
with my Win XP Home Upgrade Poduct Key.....they used their own disc. I had
the Win XP disc but they said all they needed was the Product Key.

"Michael D. Alligood" wrote:

> To clarify, the tested both optical drives and found them not working?
> Did both optical drive stop working at the same time? If so, this is
> highly improbable. The common relationship with both drives is the
> motherboard. If both drives stopped working at the same drive, this
> would more than likely be caused by a motherboard issue; which could
> explain your lockups as well.
>
> As far as your reload, did you provide them with *your* Windows 98 disc
> and *your* Windows XP disc or did they use theirs? This is an unrelated
> question to your problem, but I am just interested.
>
> --
> Michael D. Alligood,
> MCSA, MCDST, MCP, A+,
> Network+, i-Net+, CIW Assoc.,
> CIW Certified Instructor
>
>
>
> "Alison" <Alison@discussions.microsoft.com> wrote in message
> news:9457EBEF-41F7-45BF-B83B-367FD139566D@microsoft.com:
>
> > Thanks for the response! It all started when I took the hard drive to Geek
> > Squad to repair or replace my optical drives which were both not working.
> > They did a diagnostic and found both drives were bad and that my Win XP was
> > "corrupted". They suggested a full windows restore. They first restored my
> > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > backed up to Seagate External Hard Drive. I brought it home and installed a
> > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > because of freezing up.
> >
> > "Michael D. Alligood" wrote:
> >
> > > Alison, it totally depends on how the Operating System was restored; if
> > > it was completely restored (i.e. drive formatted and the operating
> > > system reloaded), repaired (no formatting, just replacing system files),
> > > or Windows restored (Windows System Restore).
> > >
> > > Normally if your system was completely restored and you are still
> > > experiencing issues with lockups, it could be faulty hardware.
> > > Lockups/freezes can be caused by numerous of things; faulty drivers,
> > > faulty hardware, memory leaks from corrupt software, spyware/malware,
> > > etc.
> > >
> > > Please give us a little more details as to the original problem (why you
> > > had it reloaded) and what has happened since. That way we can better
> > > help you.
> > >
> > > --
> > > Michael D. Alligood,
> > > MCSA, MCDST, MCP, A+,
> > > Network+, i-Net+, CIW Assoc.,
> > > CIW Certified Instructor
> > >
> > >
> > >
> > > "Alison" <Alison@discussions.microsoft.com> wrote in message
> > > news:1BB53F9C-3B98-429E-BCD9-9C3977B154E9@microsoft.com:
> > >
> > > > Just had a Windows XP Home system restore because of corruption. Ever since I
> > > > got it home it keeps freezing. It freezes at least once an hour during any
> > > > operation, ie. internet, outlook email, documents, etc... It completely
> > > > freezes, no mouse, no keyboard, no ctrl+alt+del.....nothing! I have to shut
> > > > down the whole computer and then restart it manually......upon start-up each
> > > > time there is no scan disk.
> > > >
> > > > What could be the problem?!?!?
> > > >
> > > > Thanks for any help!!!
> > >
> > >
>
>

I did have the motherboard replaced about two years ago......everything was
working fine until recently. Both the CD and the DVD drive have been giving
us problems for a while.....sometimes they read and loaded the discs and
sometimes they didn't. We purchased a wireless router and I went to do the
install and the CD Rom drive would not read the disc at all and that is when
we brought it in for repair. They checked the motherboard and said it was
fine.

As for the restore......I provided them with my HP System Restore Disc
(win98 was pre-installed when I purchased computer) and I also provided them
with my Win XP Home Upgrade Poduct Key.....they used their own disc. I had
the Win XP disc but they said all they needed was the Product Key.

"Michael D. Alligood" wrote:

> To clarify, the tested both optical drives and found them not working?
> Did both optical drive stop working at the same time? If so, this is
> highly improbable. The common relationship with both drives is the
> motherboard. If both drives stopped working at the same drive, this
> would more than likely be caused by a motherboard issue; which could
> explain your lockups as well.
>
> As far as your reload, did you provide them with *your* Windows 98 disc
> and *your* Windows XP disc or did they use theirs? This is an unrelated
> question to your problem, but I am just interested.
>
> --
> Michael D. Alligood,
> MCSA, MCDST, MCP, A+,
> Network+, i-Net+, CIW Assoc.,
> CIW Certified Instructor
>
>
>
> "Alison" <Alison@discussions.microsoft.com> wrote in message
> news:9457EBEF-41F7-45BF-B83B-367FD139566D@microsoft.com:
>
> > Thanks for the response! It all started when I took the hard drive to Geek
> > Squad to repair or replace my optical drives which were both not working.
> > They did a diagnostic and found both drives were bad and that my Win XP was
> > "corrupted". They suggested a full windows restore. They first restored my
> > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > backed up to Seagate External Hard Drive. I brought it home and installed a
> > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > because of freezing up.
> >
> > "Michael D. Alligood" wrote:
> >
> > > Alison, it totally depends on how the Operating System was restored; if
> > > it was completely restored (i.e. drive formatted and the operating
> > > system reloaded), repaired (no formatting, just replacing system files),
> > > or Windows restored (Windows System Restore).
> > >
> > > Normally if your system was completely restored and you are still
> > > experiencing issues with lockups, it could be faulty hardware.
> > > Lockups/freezes can be caused by numerous of things; faulty drivers,
> > > faulty hardware, memory leaks from corrupt software, spyware/malware,
> > > etc.
> > >
> > > Please give us a little more details as to the original problem (why you
> > > had it reloaded) and what has happened since. That way we can better
> > > help you.
> > >
> > > --
> > > Michael D. Alligood,
> > > MCSA, MCDST, MCP, A+,
> > > Network+, i-Net+, CIW Assoc.,
> > > CIW Certified Instructor
> > >
> > >
> > >
> > > "Alison" <Alison@discussions.microsoft.com> wrote in message
> > > news:1BB53F9C-3B98-429E-BCD9-9C3977B154E9@microsoft.com:
> > >
> > > > Just had a Windows XP Home system restore because of corruption. Ever since I
> > > > got it home it keeps freezing. It freezes at least once an hour during any
> > > > operation, ie. internet, outlook email, documents, etc... It completely
> > > > freezes, no mouse, no keyboard, no ctrl+alt+del.....nothing! I have to shut
> > > > down the whole computer and then restart it manually......upon start-up each
> > > > time there is no scan disk.
> > > >
> > > > What could be the problem?!?!?
> > > >
> > > > Thanks for any help!!!
> > >
> > >
>
>

Michael,

They already disconnected the ribbon cable.....I know this because they did
that in front of me.

As for the windows.....all they said was "corrupt".....maybe I should have
gotten a second opinion.....20/20 hindsight! I know it's not
spyware/virus.....I've done a few full system scans and came up with
nothing......I've also checked microsoft for critical updates and also
nothing.

Maybe I will have to return it to Geek Squad and try to get them to diagnose
again.

Thanks for all your help and input!

I greatly appreciate it!

"Michael D. Alligood" wrote:

> Alison, as stated earlier, it could be anything. I do not think it is
> software related (spyware, viruses, etc.), since it was just reloaded.
> Did they disconnect the two optical drive from your system. If they are
> on the same IDE cable (which is usually the case), one could cause the
> other to malfunction. I would have the ribbon cable checked as well. If
> they left your drives connected, you could try unplugging them from the
> motherboard and see if that corrects the issue.
>
> Did they give you an explanation of the windows problem, or did they
> just say it was corrupt?
>
> --
> Michael D. Alligood,
> MCSA, MCDST, MCP, A+,
> Network+, i-Net+, CIW Assoc.,
> CIW Certified Instructor
>
>
>
> "Alison" <Alison@discussions.microsoft.com> wrote in message
> news:8DF0EF69-54F8-4A90-8105-438F24C77C48@microsoft.com:
>
> > It happens usually online (internet and Outlook email). It has frozen also
> > while using Microsoft Works and when the computer is idle.
> >
> > "ANONYMOUS" wrote:
> >
> > >
> > > It could be that XP is now trying to update itself online. After
> > > installing XP you have to autoupdate it so that new Windows security
> > > patches are installed.
> > >
> > > Does his happen when you are online or offline?
> > >
> > > hth
> > >
> > >
> > > Alison wrote:
> > > >
> > > > Thanks for the response! It all started when I took the hard drive to Geek
> > > > Squad to repair or replace my optical drives which were both not working.
> > > > They did a diagnostic and found both drives were bad and that my Win XP was
> > > > "corrupted". They suggested a full windows restore. They first restored my
> > > > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > > > backed up to Seagate External Hard Drive. I brought it home and installed a
> > > > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > > > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > > > because of freezing up.
> > > >
> > >
>
>

Michael,

They already disconnected the ribbon cable.....I know this because they did
that in front of me.

As for the windows.....all they said was "corrupt".....maybe I should have
gotten a second opinion.....20/20 hindsight! I know it's not
spyware/virus.....I've done a few full system scans and came up with
nothing......I've also checked microsoft for critical updates and also
nothing.

Maybe I will have to return it to Geek Squad and try to get them to diagnose
again.

Thanks for all your help and input!

I greatly appreciate it!

"Michael D. Alligood" wrote:

> Alison, as stated earlier, it could be anything. I do not think it is
> software related (spyware, viruses, etc.), since it was just reloaded.
> Did they disconnect the two optical drive from your system. If they are
> on the same IDE cable (which is usually the case), one could cause the
> other to malfunction. I would have the ribbon cable checked as well. If
> they left your drives connected, you could try unplugging them from the
> motherboard and see if that corrects the issue.
>
> Did they give you an explanation of the windows problem, or did they
> just say it was corrupt?
>
> --
> Michael D. Alligood,
> MCSA, MCDST, MCP, A+,
> Network+, i-Net+, CIW Assoc.,
> CIW Certified Instructor
>
>
>
> "Alison" <Alison@discussions.microsoft.com> wrote in message
> news:8DF0EF69-54F8-4A90-8105-438F24C77C48@microsoft.com:
>
> > It happens usually online (internet and Outlook email). It has frozen also
> > while using Microsoft Works and when the computer is idle.
> >
> > "ANONYMOUS" wrote:
> >
> > >
> > > It could be that XP is now trying to update itself online. After
> > > installing XP you have to autoupdate it so that new Windows security
> > > patches are installed.
> > >
> > > Does his happen when you are online or offline?
> > >
> > > hth
> > >
> > >
> > > Alison wrote:
> > > >
> > > > Thanks for the response! It all started when I took the hard drive to Geek
> > > > Squad to repair or replace my optical drives which were both not working.
> > > > They did a diagnostic and found both drives were bad and that my Win XP was
> > > > "corrupted". They suggested a full windows restore. They first restored my
> > > > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > > > backed up to Seagate External Hard Drive. I brought it home and installed a
> > > > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > > > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > > > because of freezing up.
> > > >
> > >
>
>

Can you humor me for a bit and try something. Can you access your Device
Manager and check to see if you have any yellow exclamation marks on any
installed device? You can access the Device Manager by right clicking on
My Computer and selecting Manage. Or by accessing the control panel.

If there are no yellow exclamation marks, you would be better served
taking it back to them for further diagnosis. Please insist on this
being free. The issues are not resolved after their "fix". I would hate
to see you spend money on further diagnosis.

--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor



"Alison" <Alison@discussions.microsoft.com> wrote in message
news:66641EA7-17CD-46EE-ACE7-99EEE72F35E7@microsoft.com:

> Michael,
>
> They already disconnected the ribbon cable.....I know this because they did
> that in front of me.
>
> As for the windows.....all they said was "corrupt".....maybe I should have
> gotten a second opinion.....20/20 hindsight! I know it's not
> spyware/virus.....I've done a few full system scans and came up with
> nothing......I've also checked microsoft for critical updates and also
> nothing.
>
> Maybe I will have to return it to Geek Squad and try to get them to diagnose
> again.
>
> Thanks for all your help and input!
>
> I greatly appreciate it!
>
> "Michael D. Alligood" wrote:
>
> > Alison, as stated earlier, it could be anything. I do not think it is
> > software related (spyware, viruses, etc.), since it was just reloaded.
> > Did they disconnect the two optical drive from your system. If they are
> > on the same IDE cable (which is usually the case), one could cause the
> > other to malfunction. I would have the ribbon cable checked as well. If
> > they left your drives connected, you could try unplugging them from the
> > motherboard and see if that corrects the issue.
> >
> > Did they give you an explanation of the windows problem, or did they
> > just say it was corrupt?
> >
> > --
> > Michael D. Alligood,
> > MCSA, MCDST, MCP, A+,
> > Network+, i-Net+, CIW Assoc.,
> > CIW Certified Instructor
> >
> >
> >
> > "Alison" <Alison@discussions.microsoft.com> wrote in message
> > news:8DF0EF69-54F8-4A90-8105-438F24C77C48@microsoft.com:
> >
> > > It happens usually online (internet and Outlook email). It has frozen also
> > > while using Microsoft Works and when the computer is idle.
> > >
> > > "ANONYMOUS" wrote:
> > >
> > > >
> > > > It could be that XP is now trying to update itself online. After
> > > > installing XP you have to autoupdate it so that new Windows security
> > > > patches are installed.
> > > >
> > > > Does his happen when you are online or offline?
> > > >
> > > > hth
> > > >
> > > >
> > > > Alison wrote:
> > > > >
> > > > > Thanks for the response! It all started when I took the hard drive to Geek
> > > > > Squad to repair or replace my optical drives which were both not working.
> > > > > They did a diagnostic and found both drives were bad and that my Win XP was
> > > > > "corrupted". They suggested a full windows restore. They first restored my
> > > > > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > > > > backed up to Seagate External Hard Drive. I brought it home and installed a
> > > > > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > > > > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > > > > because of freezing up.
> > > > >
> > > >
> >
> >

Can you humor me for a bit and try something. Can you access your Device
Manager and check to see if you have any yellow exclamation marks on any
installed device? You can access the Device Manager by right clicking on
My Computer and selecting Manage. Or by accessing the control panel.

If there are no yellow exclamation marks, you would be better served
taking it back to them for further diagnosis. Please insist on this
being free. The issues are not resolved after their "fix". I would hate
to see you spend money on further diagnosis.

--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor



"Alison" <Alison@discussions.microsoft.com> wrote in message
news:66641EA7-17CD-46EE-ACE7-99EEE72F35E7@microsoft.com:

> Michael,
>
> They already disconnected the ribbon cable.....I know this because they did
> that in front of me.
>
> As for the windows.....all they said was "corrupt".....maybe I should have
> gotten a second opinion.....20/20 hindsight! I know it's not
> spyware/virus.....I've done a few full system scans and came up with
> nothing......I've also checked microsoft for critical updates and also
> nothing.
>
> Maybe I will have to return it to Geek Squad and try to get them to diagnose
> again.
>
> Thanks for all your help and input!
>
> I greatly appreciate it!
>
> "Michael D. Alligood" wrote:
>
> > Alison, as stated earlier, it could be anything. I do not think it is
> > software related (spyware, viruses, etc.), since it was just reloaded.
> > Did they disconnect the two optical drive from your system. If they are
> > on the same IDE cable (which is usually the case), one could cause the
> > other to malfunction. I would have the ribbon cable checked as well. If
> > they left your drives connected, you could try unplugging them from the
> > motherboard and see if that corrects the issue.
> >
> > Did they give you an explanation of the windows problem, or did they
> > just say it was corrupt?
> >
> > --
> > Michael D. Alligood,
> > MCSA, MCDST, MCP, A+,
> > Network+, i-Net+, CIW Assoc.,
> > CIW Certified Instructor
> >
> >
> >
> > "Alison" <Alison@discussions.microsoft.com> wrote in message
> > news:8DF0EF69-54F8-4A90-8105-438F24C77C48@microsoft.com:
> >
> > > It happens usually online (internet and Outlook email). It has frozen also
> > > while using Microsoft Works and when the computer is idle.
> > >
> > > "ANONYMOUS" wrote:
> > >
> > > >
> > > > It could be that XP is now trying to update itself online. After
> > > > installing XP you have to autoupdate it so that new Windows security
> > > > patches are installed.
> > > >
> > > > Does his happen when you are online or offline?
> > > >
> > > > hth
> > > >
> > > >
> > > > Alison wrote:
> > > > >
> > > > > Thanks for the response! It all started when I took the hard drive to Geek
> > > > > Squad to repair or replace my optical drives which were both not working.
> > > > > They did a diagnostic and found both drives were bad and that my Win XP was
> > > > > "corrupted". They suggested a full windows restore. They first restored my
> > > > > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > > > > backed up to Seagate External Hard Drive. I brought it home and installed a
> > > > > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > > > > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > > > > because of freezing up.
> > > > >
> > > >
> >
> >

OK try this and let us know what happens.

1) Start your system and launch Internet Explorer or Outlook;
2) When you see the computer has frozen, just disconnect the modem or
lan by unpluging the cable - BUT keep the system running;
3) wait and see what messages you get on the screen - it may take some
time but wait for some activity;
4) when the system is back to normal (or appears back to normal).
plug/connect in your modem cable or lan cable and see whether it freezes
again. you may need to start the modem by going into START, CONNECT to
and select your ISP/modem connection. Lan should connect automatically.

Let us know exactly what happens so that a solution can be given.

hth


Alison wrote:
>
> It happens usually online (internet and Outlook email). It has frozen also
> while using Microsoft Works and when the computer is idle.
>

OK try this and let us know what happens.

1) Start your system and launch Internet Explorer or Outlook;
2) When you see the computer has frozen, just disconnect the modem or
lan by unpluging the cable - BUT keep the system running;
3) wait and see what messages you get on the screen - it may take some
time but wait for some activity;
4) when the system is back to normal (or appears back to normal).
plug/connect in your modem cable or lan cable and see whether it freezes
again. you may need to start the modem by going into START, CONNECT to
and select your ISP/modem connection. Lan should connect automatically.

Let us know exactly what happens so that a solution can be given.

hth


Alison wrote:
>
> It happens usually online (internet and Outlook email). It has frozen also
> while using Microsoft Works and when the computer is idle.
>

No yellow exclamation marks on any devices. I'll try calling them and see if
I can get a house call.

Thanks so much again for all your help!!! I'll let you know what happens.

"Michael D. Alligood" wrote:

> Can you humor me for a bit and try something. Can you access your Device
> Manager and check to see if you have any yellow exclamation marks on any
> installed device? You can access the Device Manager by right clicking on
> My Computer and selecting Manage. Or by accessing the control panel.
>
> If there are no yellow exclamation marks, you would be better served
> taking it back to them for further diagnosis. Please insist on this
> being free. The issues are not resolved after their "fix". I would hate
> to see you spend money on further diagnosis.
>
> --
> Michael D. Alligood,
> MCSA, MCDST, MCP, A+,
> Network+, i-Net+, CIW Assoc.,
> CIW Certified Instructor
>
>
>
> "Alison" <Alison@discussions.microsoft.com> wrote in message
> news:66641EA7-17CD-46EE-ACE7-99EEE72F35E7@microsoft.com:
>
> > Michael,
> >
> > They already disconnected the ribbon cable.....I know this because they did
> > that in front of me.
> >
> > As for the windows.....all they said was "corrupt".....maybe I should have
> > gotten a second opinion.....20/20 hindsight! I know it's not
> > spyware/virus.....I've done a few full system scans and came up with
> > nothing......I've also checked microsoft for critical updates and also
> > nothing.
> >
> > Maybe I will have to return it to Geek Squad and try to get them to diagnose
> > again.
> >
> > Thanks for all your help and input!
> >
> > I greatly appreciate it!
> >
> > "Michael D. Alligood" wrote:
> >
> > > Alison, as stated earlier, it could be anything. I do not think it is
> > > software related (spyware, viruses, etc.), since it was just reloaded.
> > > Did they disconnect the two optical drive from your system. If they are
> > > on the same IDE cable (which is usually the case), one could cause the
> > > other to malfunction. I would have the ribbon cable checked as well. If
> > > they left your drives connected, you could try unplugging them from the
> > > motherboard and see if that corrects the issue.
> > >
> > > Did they give you an explanation of the windows problem, or did they
> > > just say it was corrupt?
> > >
> > > --
> > > Michael D. Alligood,
> > > MCSA, MCDST, MCP, A+,
> > > Network+, i-Net+, CIW Assoc.,
> > > CIW Certified Instructor
> > >
> > >
> > >
> > > "Alison" <Alison@discussions.microsoft.com> wrote in message
> > > news:8DF0EF69-54F8-4A90-8105-438F24C77C48@microsoft.com:
> > >
> > > > It happens usually online (internet and Outlook email). It has frozen also
> > > > while using Microsoft Works and when the computer is idle.
> > > >
> > > > "ANONYMOUS" wrote:
> > > >
> > > > >
> > > > > It could be that XP is now trying to update itself online. After
> > > > > installing XP you have to autoupdate it so that new Windows security
> > > > > patches are installed.
> > > > >
> > > > > Does his happen when you are online or offline?
> > > > >
> > > > > hth
> > > > >
> > > > >
> > > > > Alison wrote:
> > > > > >
> > > > > > Thanks for the response! It all started when I took the hard drive to Geek
> > > > > > Squad to repair or replace my optical drives which were both not working.
> > > > > > They did a diagnostic and found both drives were bad and that my Win XP was
> > > > > > "corrupted". They suggested a full windows restore. They first restored my
> > > > > > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > > > > > backed up to Seagate External Hard Drive. I brought it home and installed a
> > > > > > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > > > > > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > > > > > because of freezing up.
> > > > > >
> > > > >
> > >
> > >
>
>

No yellow exclamation marks on any devices. I'll try calling them and see if
I can get a house call.

Thanks so much again for all your help!!! I'll let you know what happens.

"Michael D. Alligood" wrote:

> Can you humor me for a bit and try something. Can you access your Device
> Manager and check to see if you have any yellow exclamation marks on any
> installed device? You can access the Device Manager by right clicking on
> My Computer and selecting Manage. Or by accessing the control panel.
>
> If there are no yellow exclamation marks, you would be better served
> taking it back to them for further diagnosis. Please insist on this
> being free. The issues are not resolved after their "fix". I would hate
> to see you spend money on further diagnosis.
>
> --
> Michael D. Alligood,
> MCSA, MCDST, MCP, A+,
> Network+, i-Net+, CIW Assoc.,
> CIW Certified Instructor
>
>
>
> "Alison" <Alison@discussions.microsoft.com> wrote in message
> news:66641EA7-17CD-46EE-ACE7-99EEE72F35E7@microsoft.com:
>
> > Michael,
> >
> > They already disconnected the ribbon cable.....I know this because they did
> > that in front of me.
> >
> > As for the windows.....all they said was "corrupt".....maybe I should have
> > gotten a second opinion.....20/20 hindsight! I know it's not
> > spyware/virus.....I've done a few full system scans and came up with
> > nothing......I've also checked microsoft for critical updates and also
> > nothing.
> >
> > Maybe I will have to return it to Geek Squad and try to get them to diagnose
> > again.
> >
> > Thanks for all your help and input!
> >
> > I greatly appreciate it!
> >
> > "Michael D. Alligood" wrote:
> >
> > > Alison, as stated earlier, it could be anything. I do not think it is
> > > software related (spyware, viruses, etc.), since it was just reloaded.
> > > Did they disconnect the two optical drive from your system. If they are
> > > on the same IDE cable (which is usually the case), one could cause the
> > > other to malfunction. I would have the ribbon cable checked as well. If
> > > they left your drives connected, you could try unplugging them from the
> > > motherboard and see if that corrects the issue.
> > >
> > > Did they give you an explanation of the windows problem, or did they
> > > just say it was corrupt?
> > >
> > > --
> > > Michael D. Alligood,
> > > MCSA, MCDST, MCP, A+,
> > > Network+, i-Net+, CIW Assoc.,
> > > CIW Certified Instructor
> > >
> > >
> > >
> > > "Alison" <Alison@discussions.microsoft.com> wrote in message
> > > news:8DF0EF69-54F8-4A90-8105-438F24C77C48@microsoft.com:
> > >
> > > > It happens usually online (internet and Outlook email). It has frozen also
> > > > while using Microsoft Works and when the computer is idle.
> > > >
> > > > "ANONYMOUS" wrote:
> > > >
> > > > >
> > > > > It could be that XP is now trying to update itself online. After
> > > > > installing XP you have to autoupdate it so that new Windows security
> > > > > patches are installed.
> > > > >
> > > > > Does his happen when you are online or offline?
> > > > >
> > > > > hth
> > > > >
> > > > >
> > > > > Alison wrote:
> > > > > >
> > > > > > Thanks for the response! It all started when I took the hard drive to Geek
> > > > > > Squad to repair or replace my optical drives which were both not working.
> > > > > > They did a diagnostic and found both drives were bad and that my Win XP was
> > > > > > "corrupted". They suggested a full windows restore. They first restored my
> > > > > > original Win 98 and then restored my Win XP Home Upgrade. All files were
> > > > > > backed up to Seagate External Hard Drive. I brought it home and installed a
> > > > > > new external CD/DVD Drive and a Wireless Router. All installs went well. Now
> > > > > > it keeps freezing up.....I had to reboot 3 times just to write this reply
> > > > > > because of freezing up.
> > > > > >
> > > > >
> > >
> > >
>
>

I'll try that and let you know what happens! Thanks!

"ANONYMOUS" wrote:

>
> OK try this and let us know what happens.
>
> 1) Start your system and launch Internet Explorer or Outlook;
> 2) When you see the computer has frozen, just disconnect the modem or
> lan by unpluging the cable - BUT keep the system running;
> 3) wait and see what messages you get on the screen - it may take some
> time but wait for some activity;
> 4) when the system is back to normal (or appears back to normal).
> plug/connect in your modem cable or lan cable and see whether it freezes
> again. you may need to start the modem by going into START, CONNECT to
> and select your ISP/modem connection. Lan should connect automatically.
>
> Let us know exactly what happens so that a solution can be given.
>
> hth
>
>
> Alison wrote:
> >
> > It happens usually online (internet and Outlook email). It has frozen also
> > while using Microsoft Works and when the computer is idle.
> >
>

I'll try that and let you know what happens! Thanks!

"ANONYMOUS" wrote:

>
> OK try this and let us know what happens.
>
> 1) Start your system and launch Internet Explorer or Outlook;
> 2) When you see the computer has frozen, just disconnect the modem or
> lan by unpluging the cable - BUT keep the system running;
> 3) wait and see what messages you get on the screen - it may take some
> time but wait for some activity;
> 4) when the system is back to normal (or appears back to normal).
> plug/connect in your modem cable or lan cable and see whether it freezes
> again. you may need to start the modem by going into START, CONNECT to
> and select your ISP/modem connection. Lan should connect automatically.
>
> Let us know exactly what happens so that a solution can be given.
>
> hth
>
>
> Alison wrote:
> >
> > It happens usually online (internet and Outlook email). It has frozen also
> > while using Microsoft Works and when the computer is idle.
> >
>

Please keep us informed as to the problem and solution. You can email me
at mdalligood******.com


--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor



"Alison" <Alison@discussions.microsoft.com> wrote in message
news:53AB3EEE-10B9-45A7-8155-D4AB865882CF@microsoft.com:

> I'll try that and let you know what happens! Thanks!
>
> "ANONYMOUS" wrote:
>
> >
> > OK try this and let us know what happens.
> >
> > 1) Start your system and launch Internet Explorer or Outlook;
> > 2) When you see the computer has frozen, just disconnect the modem or
> > lan by unpluging the cable - BUT keep the system running;
> > 3) wait and see what messages you get on the screen - it may take some
> > time but wait for some activity;
> > 4) when the system is back to normal (or appears back to normal).
> > plug/connect in your modem cable or lan cable and see whether it freezes
> > again. you may need to start the modem by going into START, CONNECT to
> > and select your ISP/modem connection. Lan should connect automatically.
> >
> > Let us know exactly what happens so that a solution can be given.
> >
> > hth
> >
> >
> > Alison wrote:
> > >
> > > It happens usually online (internet and Outlook email). It has frozen also
> > > while using Microsoft Works and when the computer is idle.
> > >
> >

Please keep us informed as to the problem and solution. You can email me
at mdalligood******.com


--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor



"Alison" <Alison@discussions.microsoft.com> wrote in message
news:53AB3EEE-10B9-45A7-8155-D4AB865882CF@microsoft.com:

> I'll try that and let you know what happens! Thanks!
>
> "ANONYMOUS" wrote:
>
> >
> > OK try this and let us know what happens.
> >
> > 1) Start your system and launch Internet Explorer or Outlook;
> > 2) When you see the computer has frozen, just disconnect the modem or
> > lan by unpluging the cable - BUT keep the system running;
> > 3) wait and see what messages you get on the screen - it may take some
> > time but wait for some activity;
> > 4) when the system is back to normal (or appears back to normal).
> > plug/connect in your modem cable or lan cable and see whether it freezes
> > again. you may need to start the modem by going into START, CONNECT to
> > and select your ISP/modem connection. Lan should connect automatically.
> >
> > Let us know exactly what happens so that a solution can be given.
> >
> > hth
> >
> >
> > Alison wrote:
> > >
> > > It happens usually online (internet and Outlook email). It has frozen also
> > > while using Microsoft Works and when the computer is idle.
> > >
> >

Alison wrote:
> I did have the motherboard replaced about two years ago......everything was
> working fine until recently. Both the CD and the DVD drive have been giving
> us problems for a while.....sometimes they read and loaded the discs and
> sometimes they didn't. We purchased a wireless router and I went to do the
> install and the CD Rom drive would not read the disc at all and that is when
> we brought it in for repair. They checked the motherboard and said it was
> fine.
>
> As for the restore......I provided them with my HP System Restore Disc
> (win98 was pre-installed when I purchased computer) and I also provided them
> with my Win XP Home Upgrade Poduct Key.....they used their own disc. I had
> the Win XP disc but they said all they needed was the Product Key.
>

I had the same type of problem on my Dell. Both opticals quit working.
Dell sent a tech out he changed both drives out and still no optical
drives working. So he called in and they told him to check a couple of
entries in the registry and change them. It worked the tech said that
was a new one for him as he had never heard of that before. So you might
want to check with HP. Sorry but I do not know what he changed in the
registry.