My sisters computer is running very slow so I tried the systems restore and
that did not work, so I am thinking of reinstalling XP, the problem is she
does not have the reinstallation cd. I have mine but is about three years
older, will I be able to use mine, or should she try to get one from Dell?

peewee wrote:
> My sisters computer is running very slow so I tried the systems restore and
> that did not work, so I am thinking of reinstalling XP, the problem is she
> does not have the reinstallation cd. I have mine but is about three years
> older, will I be able to use mine, or should she try to get one from Dell?

Read the manual where it will tell you how to restore the computer to
factory settings. Her copy of XP is on a hidden partition. This is the
new computer user unfriendly method the big OEMs like Dell and HP use
nowadays. The other alternative is to call Dell and insist on a CD for
her machine (something she should have insisted upon when she bought it).

Alias

Not necessarily, older Dell's do not have a recovery partition.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
__________________________________________________ _______________________________


"Alias" <alias@aliasmail.com> wrote in message news:fm2qj7$dk8$1@aioe.org...
> peewee wrote:
>
> Read the manual where it will tell you how to restore the computer to
> factory settings. Her copy of XP is on a hidden partition. This is the new
> computer user unfriendly method the big OEMs like Dell and HP use
> nowadays. The other alternative is to call Dell and insist on a CD for her
> machine (something she should have insisted upon when she bought it).
>
> Alias

It depends on what yours is, it needs to be an actual Microsoft OEM CD of
the same version (Home or Pro) that is provided on the product key sticker
on the Dell.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
__________________________________________________ _______________________________


"peewee" <peewee@discussions.microsoft.com> wrote in message
news:AC840737-8B31-4AB2-AF1C-6BAE5AC16D31@microsoft.com...
> My sisters computer is running very slow so I tried the systems restore
> and
> that did not work, so I am thinking of reinstalling XP, the problem is she
> does not have the reinstallation cd. I have mine but is about three years
> older, will I be able to use mine, or should she try to get one from Dell?

Thank's to all, just called Dell and they told me my cd is no good on another
computer, so I will order one for my sisters computer.

"David B." wrote:

> It depends on what yours is, it needs to be an actual Microsoft OEM CD of
> the same version (Home or Pro) that is provided on the product key sticker
> on the Dell.
>
> --
>
> ----
> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
> __________________________________________________ _______________________________
>
>
> "peewee" <peewee@discussions.microsoft.com> wrote in message
> news:AC840737-8B31-4AB2-AF1C-6BAE5AC16D31@microsoft.com...
> > My sisters computer is running very slow so I tried the systems restore
> > and
> > that did not work, so I am thinking of reinstalling XP, the problem is she
> > does not have the reinstallation cd. I have mine but is about three years
> > older, will I be able to use mine, or should she try to get one from Dell?
>
>

Actually your Dell CD may work on her Dell, I didn't catch the part where
both were Dell. Run it and see what happens, if it's successful you'll get
to the desktop without it asking to activate.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
__________________________________________________ _______________________________


"peewee" <peewee@discussions.microsoft.com> wrote in message
news:BAA3461F-2A05-43BB-B3B8-348E76CE2BA4@microsoft.com...
> Thank's to all, just called Dell and they told me my cd is no good on
> another
> computer, so I will order one for my sisters computer.
>
> "David B." wrote:
>
>> It depends on what yours is, it needs to be an actual Microsoft OEM CD of
>> the same version (Home or Pro) that is provided on the product key
>> sticker
>> on the Dell.
>>
>> --
>>
>> ----
>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>> How to ask a question http://support.microsoft.com/kb/555375
>> __________________________________________________ _______________________________
>>
>>
>> "peewee" <peewee@discussions.microsoft.com> wrote in message
>> news:AC840737-8B31-4AB2-AF1C-6BAE5AC16D31@microsoft.com...
>> > My sisters computer is running very slow so I tried the systems restore
>> > and
>> > that did not work, so I am thinking of reinstalling XP, the problem is
>> > she
>> > does not have the reinstallation cd. I have mine but is about three
>> > years
>> > older, will I be able to use mine, or should she try to get one from
>> > Dell?
>>
>>

My friend has one type of PC and I have another, but we both have Windows XP
home, I lost my OS disk/ he has his. So when my PC crashed. We used his disk,
with my 25 character password that is on a sticker on the outside of the PC.
And here I am.

"peewee" wrote:

> My sisters computer is running very slow so I tried the systems restore and
> that did not work, so I am thinking of reinstalling XP, the problem is she
> does not have the reinstallation cd. I have mine but is about three years
> older, will I be able to use mine, or should she try to get one from Dell?

peewee wrote:
> My sisters computer is running very slow so I tried the systems restore and
> that did not work, so I am thinking of reinstalling XP, the problem is she
> does not have the reinstallation cd. I have mine but is about three years
> older, will I be able to use mine, or should she try to get one from Dell?


It would be best if a replacement could be obtained from Dell.

--

Bruce Chambers

Help us help you:
http://www.catb.org/~esr/faqs/smart-questions.html

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

peewee;3047158 Wrote:
> Thank's to all, just called Dell and they told me my cd is no good on
> another
> computer, so I will order one for my sisters computer.
>
> "David B." wrote:
> -
> It depends on what yours is, it needs to be an actual Microsoft OEM CD
> of
> the same version (Home or Pro) that is provided on the product key
> sticker
> on the Dell.
>
> --
>
> ----
> Crosspost, do not multipost
> http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
>
> __________________________________________________ _______________________________
>
>
> "peewee" peewee@discussions.microsoft.com wrote in message
> news:AC840737-8B31-4AB2-AF1C-6BAE5AC16D31@microsoft.com...-
> My sisters computer is running very slow so I tried the systems
> restore
> and
> that did not work, so I am thinking of reinstalling XP, the problem
> is she
> does not have the reinstallation cd. I have mine but is about three
> years
> older, will I be able to use mine, or should she try to get one from
> Dell? -
>
> -

Hello,

My name is Todd and I'm with Dell's online customer advocate program at
our corporate headquarters in Round Rock, Texas. We have different CDs
for each version of XP, i.e. one for XP Home, another for XP Pro, etc.
If you both have the same version of XP then you can use your older CD
on her system since the product keys will match and it won't violate
Microsoft's licensing. If your CD is that much older you may end up
needing to download the various service packs to get the OS up to
date.

Someone had mentioned the image restore function. If your sisters
system is the newer one it may have the image restore utility on it.
To run it, for XP systems, you would reboot the system and at the Dell
splash logo hold down the <CTRL> and tap the <F11> key. That
sequence will start the utility, if its available on her system.

If the utility isn't available and you have any problems getting the
reinstallation CD for her system you can email me at
Customer_Advocate@Dell.com with the service tag of the system and I can
request one be sent out to you. Please include my first name, Todd, in
the subject line of the message so it can be routed through to me.

If you have any questions about Dell's Online Outreach program or what
my team does feel free to check out the following link on Dell's blog
site, www.Direct2Dell.com.

http://direct2dell.com/one2one/archi...1/19/3648.aspx

Thank you,

Todd
Customer Advocate
Dell, Inc.




--
DellCA

Todd, thank's for the info, I went to dell site and ordered her one for free,
as far as the restore utility that you mentioned I think what I read that is
the safest way to go, don't think I am technically inclined enough to do the
reinstallation with the disc. Is the restore utility easy?

"DellCA" wrote:

>
> peewee;3047158 Wrote:
> > Thank's to all, just called Dell and they told me my cd is no good on
> > another
> > computer, so I will order one for my sisters computer.
> >
> > "David B." wrote:
> > -
> > It depends on what yours is, it needs to be an actual Microsoft OEM CD
> > of
> > the same version (Home or Pro) that is provided on the product key
> > sticker
> > on the Dell.
> >
> > --
> >
> > ----
> > Crosspost, do not multipost
> > http://www.blakjak.demon.co.uk/mul_crss.htm
> > How to ask a question http://support.microsoft.com/kb/555375
> >
> > __________________________________________________ _______________________________
> >
> >
> > "peewee" peewee@discussions.microsoft.com wrote in message
> > news:AC840737-8B31-4AB2-AF1C-6BAE5AC16D31@microsoft.com...-
> > My sisters computer is running very slow so I tried the systems
> > restore
> > and
> > that did not work, so I am thinking of reinstalling XP, the problem
> > is she
> > does not have the reinstallation cd. I have mine but is about three
> > years
> > older, will I be able to use mine, or should she try to get one from
> > Dell? -
> >
> > -
>
> Hello,
>
> My name is Todd and I'm with Dell's online customer advocate program at
> our corporate headquarters in Round Rock, Texas. We have different CDs
> for each version of XP, i.e. one for XP Home, another for XP Pro, etc.
> If you both have the same version of XP then you can use your older CD
> on her system since the product keys will match and it won't violate
> Microsoft's licensing. If your CD is that much older you may end up
> needing to download the various service packs to get the OS up to
> date.
>
> Someone had mentioned the image restore function. If your sisters
> system is the newer one it may have the image restore utility on it.
> To run it, for XP systems, you would reboot the system and at the Dell
> splash logo hold down the <CTRL> and tap the <F11> key. That
> sequence will start the utility, if its available on her system.
>
> If the utility isn't available and you have any problems getting the
> reinstallation CD for her system you can email me at
> Customer_Advocate@Dell.com with the service tag of the system and I can
> request one be sent out to you. Please include my first name, Todd, in
> the subject line of the message so it can be routed through to me.
>
> If you have any questions about Dell's Online Outreach program or what
> my team does feel free to check out the following link on Dell's blog
> site, www.Direct2Dell.com.
>
> http://direct2dell.com/one2one/archi...1/19/3648.aspx
>
> Thank you,
>
> Todd
> Customer Advocate
> Dell, Inc.
>
>
>
>
> --
> DellCA
>

peewee;3048620 Wrote:
> Todd, thank's for the info, I went to dell site and ordered her one for
> free,
> as far as the restore utility that you mentioned I think what I read
> that is
> the safest way to go, don't think I am technically inclined enough to
> do the
> reinstallation with the disc. Is the restore utility easy?
>
>

Hi,

Yes, the restore utility is very easy.

If you have an XP based system restart it and at the Dell splash screen
(before Windows would begin to load) hold down the <CTRL> button and tap
the <F11> key. That will bring up the utility. Just follow the
prompts on the screen. It should install almost everything for you and
you should only need to answer a few basic questions such as user name,
time zone, etc.

If you have a Vista based system tap the <F8> key at the splash screen
instead of the <CTRL><F11> combo.

The utility probably takes about 30 minutes to run and its pretty
automated. It does wipe everything off your drive so if possible back
up any personal data before running it.

Hope this helps.

Todd

Customer Advocate
Dell, Inc.




--
DellCA

But also note that this will only work if the disk has not been
repartitioned, unfortunately. Hopefully s/he didn't do that.

DellCA wrote:
> peewee;3048620 Wrote:
>> Todd, thank's for the info, I went to dell site and ordered her one for
free,
>> as far as the restore utility that you mentioned I think what I read that
is
>> the safest way to go, don't think I am technically inclined enough to do
the
>> reinstallation with the disc. Is the restore utility easy?
>>
>>
>
> Hi,
>
> Yes, the restore utility is very easy.
>
> If you have an XP based system restart it and at the Dell splash screen
> (before Windows would begin to load) hold down the <CTRL> button and tap
> the <F11> key. That will bring up the utility. Just follow the
> prompts on the screen. It should install almost everything for you and
> you should only need to answer a few basic questions such as user name,
> time zone, etc.
>
> If you have a Vista based system tap the <F8> key at the splash screen
> instead of the <CTRL><F11> combo.
>
> The utility probably takes about 30 minutes to run and its pretty
> automated. It does wipe everything off your drive so if possible back
> up any personal data before running it.
>
> Hope this helps.
>
> Todd
>
> Customer Advocate
> Dell, Inc.
>
>
>
>
> --
> DellCA