Hello,

I have an ACER laptop bought two years ago. I could'nt find the windows XP
CD. Recently I have had an attack (spyware, malware, etc.). After cleaning
the computer with SpywareDoctor some files were lost. Now I can't configure
services anymore ; a message say that plu-and-play or another needed service
is not activated. And during the cleaning operation I have had limited the
services. so now, I don't have acces to usb keys, neither to network nor
wifi. In addition I can't create CD or DBD anymore. En bref, c'est grave.
I tried to install SP2 from a disk I have, it didn't work because
cryptography service to check the hash code of the disk cannot be activated
I tried to install an old version of windows xp, i have a message telling
that i will loose all my configuration since the installed version is more
recent tahn the one i tried to install
Can anyone help me where I can download Windows XP version 2002 home edition?
Does anyone have a clue what are the missing files to make the services
configurables?

Thanks for any help

You will need to contact Acer for a repacement CD

confiant wrote:

> Hello,
>
> I have an ACER laptop bought two years ago. I could'nt find the windows XP
> CD. Recently I have had an attack (spyware, malware, etc.). After cleaning
> the computer with SpywareDoctor some files were lost. Now I can't configure
> services anymore ; a message say that plu-and-play or another needed service
> is not activated. And during the cleaning operation I have had limited the
> services. so now, I don't have acces to usb keys, neither to network nor
> wifi. In addition I can't create CD or DBD anymore. En bref, c'est grave.
> I tried to install SP2 from a disk I have, it didn't work because
> cryptography service to check the hash code of the disk cannot be activated
> I tried to install an old version of windows xp, i have a message telling
> that i will loose all my configuration since the installed version is more
> recent tahn the one i tried to install
> Can anyone help me where I can download Windows XP version 2002 home edition?
> Does anyone have a clue what are the missing files to make the services
> configurables?
>
> Thanks for any help

You can't download it, you will need to Contact Acer for replacement
installation media.

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"confiant" <confiant@discussions.microsoft.com> wrote in message
news:653EB481-4B50-4E5A-8721-ED6F4B38A267@microsoft.com...
> Hello,
>
> I have an ACER laptop bought two years ago. I could'nt find the windows XP
> CD. Recently I have had an attack (spyware, malware, etc.). After cleaning
> the computer with SpywareDoctor some files were lost. Now I can't
> configure
> services anymore ; a message say that plu-and-play or another needed
> service
> is not activated. And during the cleaning operation I have had limited the
> services. so now, I don't have acces to usb keys, neither to network nor
> wifi. In addition I can't create CD or DBD anymore. En bref, c'est grave.
> I tried to install SP2 from a disk I have, it didn't work because
> cryptography service to check the hash code of the disk cannot be
> activated
> I tried to install an old version of windows xp, i have a message telling
> that i will loose all my configuration since the installed version is more
> recent tahn the one i tried to install
> Can anyone help me where I can download Windows XP version 2002 home
> edition?
> Does anyone have a clue what are the missing files to make the services
> configurables?
>
> Thanks for any help

Thanks to you both

I have followed your advice and have sent a message to Acer support.

But, do you have any idea why I can't open the propertioes dialog to
configure the services. Is there anything to check. The message I get when I
try to open the properties dialog for a service i tells that plug-and-play
service or another needed service is not activated; And I get this message
for any service I try to configure

" Recently I have had an attack (spyware, malware, etc.). After cleaning
the computer with SpywareDoctor some files were lost", is probably only
surface damage.

confiant wrote:

> Thanks to you both
>
> I have followed your advice and have sent a message to Acer support.
>
> But, do you have any idea why I can't open the propertioes dialog to
> configure the services. Is there anything to check. The message I get when I
> try to open the properties dialog for a service i tells that plug-and-play
> service or another needed service is not activated; And I get this message
> for any service I try to configure