I find that IE (v 7) crashes periodically at the most inopportune times and I
get an error message such as:
Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
P8: c0000409 P9: 00000000

I am running XP home on a Dell dimension 9135. any suggestions why this
happens and how do I fix it.............Thanks
--
CinciDave

One post is sufficient.

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.

Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities...plorer.general

In your newsreader:
news://msnews.microsoft.com/microsof...plorer.general
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/


CinciDave wrote:
> I find that IE (v 7) crashes periodically at the most inopportune times
> and
> I get an error message such as:
> Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
> P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
> P8: c0000409 P9: 00000000
>
> I am running XP home on a Dell dimension 9135. any suggestions why this
> happens and how do I fix it.............Thanks

"CinciDave" <CinciDave@discussions.microsoft.com> wrote:

> I find that IE (v 7) crashes periodically at the most inopportune times
> and I get an error message such as:
> Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
> P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f

"matrix.dll" does not belong to WinXP. Right click the IE desktop icon >
Start w/o Add-ons or start IExplore.exe with the parameter '-extoff'.
If the problem does not re-appear anymore, disable that Add-on. Check the
file properties of "matrix.dll" in order to identify the crapware that
you've installed and check the system for malware ASAP. See also

http://www.file.net/process/matrix.dll.html
http://www.fbmsoftware.com/spyware-n...atrix_dll/820/

--
d-d

I take that back. You've got a Trojan.Advatrix (AKA SpySheriff; Zlob)
infection...and it probably brought other "friends" with it.

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~PA Bear


PA Bear wrote:
> One post is sufficient.
>
> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
> start
> IE7 in No Add-ons mode:
>
> Right-click on the blue IE desktop icon and select Start without Add-ons;
> or
>
> Start > (All) Programs > Accessories > System Tools > Internet Explorer
> (No
> add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the problem persist if you Reset IE7 Settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
>
> 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
> all toolbars and (c) all third-party Windows Themes (including Window
> Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
> do NOT reinstall IE7.
>
> Uninstalling IE7
> http://www.ie-vista.com/kbase2.html
>
> How to uninstall Internet Explorer 7:
> http://support.microsoft.com/kb/927177
>
> IE7 (Un)Installation and Anti-Malware Applications:
> http://blogs.msdn.com/ie/archive/200...lications.aspx
>
> 4. Required reading IMHO before reinstalling IE7:
>
> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> http://www.ie-vista.com/known_issues.html#pre-install
>
> [And I strongly recommend using
> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> installation source, not Automatic/Windows Update.]
>
> Make *certain* that you check in at Windows Update immediately after
> reinstalling IE7 to install any critical updates offered. If Optional
> Updates category offers Root Certificates update, I recommend installing
> it
> to take full advantage of IE7's additional security.
>
> Those with IE7-specific questions or comments are asked to post to and
> seek
> support in this newsgroup: microsoft.public.internetexplorer.general
>
> On the web:
> http://www.microsoft.com/communities...plorer.general
>
> In your newsreader:
> news://msnews.microsoft.com/microsof...plorer.general
>
> CinciDave wrote:
>> I find that IE (v 7) crashes periodically at the most inopportune times
>> and
>> I get an error message such as:
>> Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
>> P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
>> P8: c0000409 P9: 00000000
>>
>> I am running XP home on a Dell dimension 9135. any suggestions why this
>> happens and how do I fix it.............Thanks

In searching for matrix.dll I found a strange folder in C:/program
files/winbudget/bin. in bin there are the following files:
crap.1196081031.old
matrix.dat
matrix.dll
matrix.dll.1194439267.old
I have no Idea what this represents but If it's malware IE& ought to
function without this file. I also noticed when deactivating IE add-ons that
this dll file di not have a deactivate option. I renamed the file old
winbudget, but have not reopened IE yet. Am I barking up the wrong tree here?

CinciDave


"Detlev Dreyer" wrote:

> "CinciDave" <CinciDave@discussions.microsoft.com> wrote:
>
> > I find that IE (v 7) crashes periodically at the most inopportune times
> > and I get an error message such as:
> > Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
> > P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
>
> "matrix.dll" does not belong to WinXP. Right click the IE desktop icon >
> Start w/o Add-ons or start IExplore.exe with the parameter '-extoff'.
> If the problem does not re-appear anymore, disable that Add-on. Check the
> file properties of "matrix.dll" in order to identify the crapware that
> you've installed and check the system for malware ASAP. See also
>
> http://www.file.net/process/matrix.dll.html
> http://www.fbmsoftware.com/spyware-n...atrix_dll/820/
>
> --
> d-d
>

Yes.

CinciDave wrote:
> In searching for matrix.dll I found a strange folder in C:/program
> files/winbudget/bin. in bin there are the following files:
> crap.1196081031.old
> matrix.dat
> matrix.dll
> matrix.dll.1194439267.old
> I have no Idea what this represents but If it's malware IE& ought to
> function without this file. I also noticed when deactivating IE add-ons
> that
> this dll file di not have a deactivate option. I renamed the file old
> winbudget, but have not reopened IE yet. Am I barking up the wrong tree
> here?
>
> CinciDave
>
>
> "Detlev Dreyer" wrote:
>
>> "CinciDave" <CinciDave@discussions.microsoft.com> wrote:
>>
>>> I find that IE (v 7) crashes periodically at the most inopportune times
>>> and I get an error message such as:
>>> Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
>>> P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
>>
>> "matrix.dll" does not belong to WinXP. Right click the IE desktop icon >
>> Start w/o Add-ons or start IExplore.exe with the parameter '-extoff'.
>> If the problem does not re-appear anymore, disable that Add-on. Check the
>> file properties of "matrix.dll" in order to identify the crapware that
>> you've installed and check the system for malware ASAP. See also
>>
>> http://www.file.net/process/matrix.dll.html
>> http://www.fbmsoftware.com/spyware-n...atrix_dll/820/
>>
>> --
>> d-d

Well, is matrix.dll etc. needed or not?
-- I will give the procedure you have suggested the old college try
CinciDave


"PA Bear" wrote:

> Yes.
>
> CinciDave wrote:
> > In searching for matrix.dll I found a strange folder in C:/program
> > files/winbudget/bin. in bin there are the following files:
> > crap.1196081031.old
> > matrix.dat
> > matrix.dll
> > matrix.dll.1194439267.old
> > I have no Idea what this represents but If it's malware IE& ought to
> > function without this file. I also noticed when deactivating IE add-ons
> > that
> > this dll file di not have a deactivate option. I renamed the file old
> > winbudget, but have not reopened IE yet. Am I barking up the wrong tree
> > here?
> >
> > CinciDave
> >
> >
> > "Detlev Dreyer" wrote:
> >
> >> "CinciDave" <CinciDave@discussions.microsoft.com> wrote:
> >>
> >>> I find that IE (v 7) crashes periodically at the most inopportune times
> >>> and I get an error message such as:
> >>> Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
> >>> P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
> >>
> >> "matrix.dll" does not belong to WinXP. Right click the IE desktop icon >
> >> Start w/o Add-ons or start IExplore.exe with the parameter '-extoff'.
> >> If the problem does not re-appear anymore, disable that Add-on. Check the
> >> file properties of "matrix.dll" in order to identify the crapware that
> >> you've installed and check the system for malware ASAP. See also
> >>
> >> http://www.file.net/process/matrix.dll.html
> >> http://www.fbmsoftware.com/spyware-n...atrix_dll/820/
> >>
> >> --
> >> d-d
>
>

No, it was installed by the hijackware.

CinciDave wrote:
> Well, is matrix.dll etc. needed or not?
> -- I will give the procedure you have suggested the old college try
> CinciDave
>
>
> "PA Bear" wrote:
>
>> Yes.
>>
>> CinciDave wrote:
>>> In searching for matrix.dll I found a strange folder in C:/program
>>> files/winbudget/bin. in bin there are the following files:
>>> crap.1196081031.old
>>> matrix.dat
>>> matrix.dll
>>> matrix.dll.1194439267.old
>>> I have no Idea what this represents but If it's malware IE& ought to
>>> function without this file. I also noticed when deactivating IE add-ons
>>> that
>>> this dll file di not have a deactivate option. I renamed the file old
>>> winbudget, but have not reopened IE yet. Am I barking up the wrong tree
>>> here?
>>>
>>> CinciDave
>>>
>>>
>>> "Detlev Dreyer" wrote:
>>>
>>>> "CinciDave" <CinciDave@discussions.microsoft.com> wrote:
>>>>
>>>>> I find that IE (v 7) crashes periodically at the most inopportune
>>>>> times
>>>>> and I get an error message such as:
>>>>> Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3
>>>>> 46c2535f
>>>>> P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
>>>>
>>>> "matrix.dll" does not belong to WinXP. Right click the IE desktop icon
>>>> >
>>>> Start w/o Add-ons or start IExplore.exe with the parameter '-extoff'.
>>>> If the problem does not re-appear anymore, disable that Add-on. Check
>>>> the
>>>> file properties of "matrix.dll" in order to identify the crapware that
>>>> you've installed and check the system for malware ASAP. See also
>>>>
>>>> http://www.file.net/process/matrix.dll.html
>>>> http://www.fbmsoftware.com/spyware-n...atrix_dll/820/
>>>>
>>>> --
>>>> d-d

"CinciDave" <CinciDave@discussions.microsoft.com> wrote:

> In searching for matrix.dll I found a strange folder in C:/program
> files/winbudget/bin. in bin there are the following files:
> crap.1196081031.old
> matrix.dat
> matrix.dll
> matrix.dll.1194439267.old
> I have no Idea what this represents but If it's malware IE& ought to
> function without this file. I also noticed when deactivating IE add-ons that
> this dll file di not have a deactivate option. I renamed the file old
> winbudget, but have not reopened IE yet. Am I barking up the wrong tree here?

Seems to apply in this case:
http://www.greatis.com/appdata/d/m/matrix.dll.htm

Again, scan your system for malware ASAP. If there are more findings,
you might be better off when reinstalling Windows from scratch. Other-
wise, it may or may not be sufficient to use pertinent spyware removal
tools. Good luck.

--
d-d