don't know when this problem developed but it's been months since I
last burned a CD from iTunes. I'm running XP Pro and I keep
getting the message "can't recognize burner or software" (or words to
this effect). I have a Sony DRU-710A DVD burner which is listed on
Apple's list of compatible devices. I have entered this problem on
Apple's web site and have gotten no response. I told them that I will
not purchase any more music thru iTunes until this problem is fixed.

I am totally up to date on my updates (including one that popped up
automatically the day after I submitted the problem to Apple - a
coincidence???)

I don't know about anyone else out there but my experiences with Apple
have been terrible. They make good products but who wants to deal with


their attitude?

I work with special needs kids who respond very favorably to certain
types of music and iTunes has been a big help up till now. I need to
be able to burn CDs for this new school year (and yes, I know about the


7 copy limit - I can't even burn one copy).

Any help will be greatly appreciated.

Terry

In news:1161800361.502782.118010@i3g2000cwc.googlegro ups.com,
ritpg********.com had this to say:

My reply is at the bottom of your sent message:

> don't know when this problem developed but it's been months since I
> last burned a CD from iTunes. I'm running XP Pro and I keep
> getting the message "can't recognize burner or software" (or words to
> this effect). I have a Sony DRU-710A DVD burner which is listed on
> Apple's list of compatible devices. I have entered this problem on
> Apple's web site and have gotten no response. I told them that I will
> not purchase any more music thru iTunes until this problem is fixed.
>
> I am totally up to date on my updates (including one that popped up
> automatically the day after I submitted the problem to Apple - a
> coincidence???)
>
> I don't know about anyone else out there but my experiences with Apple
> have been terrible. They make good products but who wants to deal
> with
>
>
> their attitude?
>
> I work with special needs kids who respond very favorably to certain
> types of music and iTunes has been a big help up till now. I need to
> be able to burn CDs for this new school year (and yes, I know about
> the
>
>
> 7 copy limit - I can't even burn one copy).
>
> Any help will be greatly appreciated.
>
> Terry

You'll likely need to go through them...

Apple - Support - iTunes:
http://www.apple.com/support/itunes/

Apple - Support - iPod:
http://www.apple.com/support/ipod/

I do not KNOW if this can do the conversion or not? It may well be able to
so I'd say give it a shot...

jetAudio Basic:
http://www.snapfiles.com/get/jetaudio.html

That's what I'd consider trying the burn with IF it will convert it - it
should say or error out if it won't.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes

In news:1161800361.502782.118010@i3g2000cwc.googlegro ups.com,
ritpg********.com had this to say:

My reply is at the bottom of your sent message:

> don't know when this problem developed but it's been months since I
> last burned a CD from iTunes. I'm running XP Pro and I keep
> getting the message "can't recognize burner or software" (or words to
> this effect). I have a Sony DRU-710A DVD burner which is listed on
> Apple's list of compatible devices. I have entered this problem on
> Apple's web site and have gotten no response. I told them that I will
> not purchase any more music thru iTunes until this problem is fixed.
>
> I am totally up to date on my updates (including one that popped up
> automatically the day after I submitted the problem to Apple - a
> coincidence???)
>
> I don't know about anyone else out there but my experiences with Apple
> have been terrible. They make good products but who wants to deal
> with
>
>
> their attitude?
>
> I work with special needs kids who respond very favorably to certain
> types of music and iTunes has been a big help up till now. I need to
> be able to burn CDs for this new school year (and yes, I know about
> the
>
>
> 7 copy limit - I can't even burn one copy).
>
> Any help will be greatly appreciated.
>
> Terry

You'll likely need to go through them...

Apple - Support - iTunes:
http://www.apple.com/support/itunes/

Apple - Support - iPod:
http://www.apple.com/support/ipod/

I do not KNOW if this can do the conversion or not? It may well be able to
so I'd say give it a shot...

jetAudio Basic:
http://www.snapfiles.com/get/jetaudio.html

That's what I'd consider trying the burn with IF it will convert it - it
should say or error out if it won't.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes

Galen,

Would you believe I still have this problem. Every time I try to burn
a CD from ITunes I get "CD burner or software not found". I see that
there are many people - both MAC and PC users - who are having this
problem. I have posted to the Appple technical support web site many
times only to learn that Apple does not monitor these posts (I've even
gone so far as to recommend that people buy Zunes in my posts). Apple
seems to think they can save money by having users staff their on-line
technical support. I don't think it works. I haven't gotten a single
useful response to any of my posts. So here I sit, still unable to
burn CDs from ITunes (whether the music was purchased thru ITunes or
not). I read recently that music purchases thru ITunes have been
decreasing. Duhh!!! Is anyone surprised. I will certainly not buy
music thru ITunes.


Galen wrote:
> In news:1161800361.502782.118010@i3g2000cwc.googlegro ups.com,
> ritpg********.com had this to say:
>
> My reply is at the bottom of your sent message:
>
> > don't know when this problem developed but it's been months since I
> > last burned a CD from iTunes. I'm running XP Pro and I keep
> > getting the message "can't recognize burner or software" (or words to
> > this effect). I have a Sony DRU-710A DVD burner which is listed on
> > Apple's list of compatible devices. I have entered this problem on
> > Apple's web site and have gotten no response. I told them that I will
> > not purchase any more music thru iTunes until this problem is fixed.
> >
> > I am totally up to date on my updates (including one that popped up
> > automatically the day after I submitted the problem to Apple - a
> > coincidence???)
> >
> > I don't know about anyone else out there but my experiences with Apple
> > have been terrible. They make good products but who wants to deal
> > with
> >
> >
> > their attitude?
> >
> > I work with special needs kids who respond very favorably to certain
> > types of music and iTunes has been a big help up till now. I need to
> > be able to burn CDs for this new school year (and yes, I know about
> > the
> >
> >
> > 7 copy limit - I can't even burn one copy).
> >
> > Any help will be greatly appreciated.
> >
> > Terry
>
> You'll likely need to go through them...
>
> Apple - Support - iTunes:
> http://www.apple.com/support/itunes/
>
> Apple - Support - iPod:
> http://www.apple.com/support/ipod/
>
> I do not KNOW if this can do the conversion or not? It may well be able to
> so I'd say give it a shot...
>
> jetAudio Basic:
> http://www.snapfiles.com/get/jetaudio.html
>
> That's what I'd consider trying the burn with IF it will convert it - it
> should say or error out if it won't.
>
> --
> Galen - MS MVP - Windows (Shell/User & IE)
> http://dts-l.org/ http://kgiii.info/
>
> "Chance has put in our way a most singular and whimsical problem, and
> its solution is its own reward." - Sherlock Holmes

Spoke to my brother over the weekend and he suggested I uninstall
iTunes and reinstall it. Before I uninstalled iTunes I made a back-up
copy of all my music on my external HD. Then I uninstalled iTunes
(latest version 7). Then I installed version 6 which I has saved on my
HD. When I brought version 6 up I could see all my music listed but
when I tried to burn a CD I was told that some file (can't recall the
name - have it written down) was created by a newer version of iTunes
and therefore not playable. I then uninstalled version 6 and installed
version 7. And when I tried to burn a CD, guess what happened. "Disc
burner or software not found". So I still can't burn CDs using iTunes
and probably never will. And I'm sure Apple is losing sleep over this.

ritpg wrote:
> Galen,
>
> Would you believe I still have this problem. Every time I try to burn
> a CD from ITunes I get "CD burner or software not found". I see that
> there are many people - both MAC and PC users - who are having this
> problem. I have posted to the Appple technical support web site many
> times only to learn that Apple does not monitor these posts (I've even
> gone so far as to recommend that people buy Zunes in my posts). Apple
> seems to think they can save money by having users staff their on-line
> technical support. I don't think it works. I haven't gotten a single
> useful response to any of my posts. So here I sit, still unable to
> burn CDs from ITunes (whether the music was purchased thru ITunes or
> not). I read recently that music purchases thru ITunes have been
> decreasing. Duhh!!! Is anyone surprised. I will certainly not buy
> music thru ITunes.
>
>
> Galen wrote:
> > In news:1161800361.502782.118010@i3g2000cwc.googlegro ups.com,
> > ritpg********.com had this to say:
> >
> > My reply is at the bottom of your sent message:
> >
> > > don't know when this problem developed but it's been months since I
> > > last burned a CD from iTunes. I'm running XP Pro and I keep
> > > getting the message "can't recognize burner or software" (or words to
> > > this effect). I have a Sony DRU-710A DVD burner which is listed on
> > > Apple's list of compatible devices. I have entered this problem on
> > > Apple's web site and have gotten no response. I told them that I will
> > > not purchase any more music thru iTunes until this problem is fixed.
> > >
> > > I am totally up to date on my updates (including one that popped up
> > > automatically the day after I submitted the problem to Apple - a
> > > coincidence???)
> > >
> > > I don't know about anyone else out there but my experiences with Apple
> > > have been terrible. They make good products but who wants to deal
> > > with
> > >
> > >
> > > their attitude?
> > >
> > > I work with special needs kids who respond very favorably to certain
> > > types of music and iTunes has been a big help up till now. I need to
> > > be able to burn CDs for this new school year (and yes, I know about
> > > the
> > >
> > >
> > > 7 copy limit - I can't even burn one copy).
> > >
> > > Any help will be greatly appreciated.
> > >
> > > Terry
> >
> > You'll likely need to go through them...
> >
> > Apple - Support - iTunes:
> > http://www.apple.com/support/itunes/
> >
> > Apple - Support - iPod:
> > http://www.apple.com/support/ipod/
> >
> > I do not KNOW if this can do the conversion or not? It may well be able to
> > so I'd say give it a shot...
> >
> > jetAudio Basic:
> > http://www.snapfiles.com/get/jetaudio.html
> >
> > That's what I'd consider trying the burn with IF it will convert it - it
> > should say or error out if it won't.
> >
> > --
> > Galen - MS MVP - Windows (Shell/User & IE)
> > http://dts-l.org/ http://kgiii.info/
> >
> > "Chance has put in our way a most singular and whimsical problem, and
> > its solution is its own reward." - Sherlock Holmes

Hi Terry,

I too ran into the problem of Disk burner or software not found. By chance, the following worked for me.

1) After the failure, I couldn't even see my CD drive letter in Windows File Explorer
2) So I rebooted my PC
3) Then, before starting iTunes, I checked that my CD drive was shown in Windows File Explorer this time.
4) Then I inserted a blank disk into my CD drive.
5) In the previous run, I already went in Edit>Preferences>Advance>burning to say that I want to burn Data CD, rather than Audio CD. Somewher I read that this is the thing to do.
6) Until then, I started iTunes, and it recognized that there is a blank CD there.
7) Then the File>Backup to Disk worked for me.


Hope this helps you too.

spw