I need someones help please,I have a hp pavilion ze5400 with windows xp w/sp2
I use this for our business and I use Quickpayroll I downloaded a software
update and can not load it I get message-PTCHINST caused a GENERAL PROTECTION
FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I even
uninstalled & reinstalled that did not work-HELP

--
any help would be appreiciated and thank u

cheryl wrote:
> I need someones help please,I have a hp pavilion ze5400 with windows xp w/sp2
> I use this for our business and I use Quickpayroll I downloaded a software
> update and can not load it I get message-PTCHINST caused a GENERAL PROTECTION
> FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I even
> uninstalled & reinstalled that did not work-HELP
>

You need to contact Quickpayroll's tech support for this issue.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Cheryl,

From a Google search using the words "PTCHINST caused a GENERAL PROTECTION"
only returns a few hits and nobody seems to know what the problem is.
However, using the word "PTCHINST" on Google returns many hits and they all
have to do with Norton. There is one message about QuickPayroll and Intuit
gives an answer, but it has to do with Win95/98. If you have anything
installed by Norton I would suggest uninstalling everything and see if your
QuickPayroll works. Before making any changes create a Restore Point and
give it a name, say QuickPayroll then you can restore everything if that
doesn't solve your problem.

All the best,
George


"cheryl" <cheryl@discussions.microsoft.com> wrote in message
news:42B00FCD-494B-4C0D-94CB-EC6869600CF9@microsoft.com...
>I need someones help please,I have a hp pavilion ze5400 with windows xp
>w/sp2
> I use this for our business and I use Quickpayroll I downloaded a software
> update and can not load it I get message-PTCHINST caused a GENERAL
> PROTECTION
> FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I even
> uninstalled & reinstalled that did not work-HELP
>
> --
> any help would be appreiciated and thank u

I did contact them they had no idea, I also called HP Tec Support
--
any help would be appreiciated and thank u


"Malke" wrote:

> cheryl wrote:
> > I need someones help please,I have a hp pavilion ze5400 with windows xp w/sp2
> > I use this for our business and I use Quickpayroll I downloaded a software
> > update and can not load it I get message-PTCHINST caused a GENERAL PROTECTION
> > FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I even
> > uninstalled & reinstalled that did not work-HELP
> >
>
> You need to contact Quickpayroll's tech support for this issue.
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

thank u but that didnt work either
--
any help would be appreiciated and thank u


"User" wrote:

> Cheryl,
>
> From a Google search using the words "PTCHINST caused a GENERAL PROTECTION"
> only returns a few hits and nobody seems to know what the problem is.
> However, using the word "PTCHINST" on Google returns many hits and they all
> have to do with Norton. There is one message about QuickPayroll and Intuit
> gives an answer, but it has to do with Win95/98. If you have anything
> installed by Norton I would suggest uninstalling everything and see if your
> QuickPayroll works. Before making any changes create a Restore Point and
> give it a name, say QuickPayroll then you can restore everything if that
> doesn't solve your problem.
>
> All the best,
> George
>
>
> "cheryl" <cheryl@discussions.microsoft.com> wrote in message
> news:42B00FCD-494B-4C0D-94CB-EC6869600CF9@microsoft.com...
> >I need someones help please,I have a hp pavilion ze5400 with windows xp
> >w/sp2
> > I use this for our business and I use Quickpayroll I downloaded a software
> > update and can not load it I get message-PTCHINST caused a GENERAL
> > PROTECTION
> > FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I even
> > uninstalled & reinstalled that did not work-HELP
> >
> > --
> > any help would be appreiciated and thank u
>
>
>

Cheryl,

Don't know what else to try except maybe a manual install of that update and
see if it corrects the problem. Perhaps a quirk in the update happened and
it didn't download properly.

Thy these two links....
http://web.intuit.com/support/quickp...tes/index.html

http://web.intuit.com/support/quickp...ptaxtable.html

All the best,
George


"cheryl" <cheryl@discussions.microsoft.com> wrote in message
news:F2B0025E-DE96-45F1-BEA8-DDABD01F029F@microsoft.com...
> thank u but that didnt work either
> --
> any help would be appreiciated and thank u
>
>
> "User" wrote:
>
>> Cheryl,
>>
>> From a Google search using the words "PTCHINST caused a GENERAL
>> PROTECTION"
>> only returns a few hits and nobody seems to know what the problem is.
>> However, using the word "PTCHINST" on Google returns many hits and they
>> all
>> have to do with Norton. There is one message about QuickPayroll and
>> Intuit
>> gives an answer, but it has to do with Win95/98. If you have anything
>> installed by Norton I would suggest uninstalling everything and see if
>> your
>> QuickPayroll works. Before making any changes create a Restore Point and
>> give it a name, say QuickPayroll then you can restore everything if that
>> doesn't solve your problem.
>>
>> All the best,
>> George
>>
>>
>> "cheryl" <cheryl@discussions.microsoft.com> wrote in message
>> news:42B00FCD-494B-4C0D-94CB-EC6869600CF9@microsoft.com...
>> >I need someones help please,I have a hp pavilion ze5400 with windows xp
>> >w/sp2
>> > I use this for our business and I use Quickpayroll I downloaded a
>> > software
>> > update and can not load it I get message-PTCHINST caused a GENERAL
>> > PROTECTION
>> > FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I
>> > even
>> > uninstalled & reinstalled that did not work-HELP
>> >
>> > --
>> > any help would be appreiciated and thank u
>>
>>
>>

THANK U GEORGE FOR ALL YOUR HELP I WILL GIVE THIS A TRY
--



"User" wrote:

> Cheryl,
>
> Don't know what else to try except maybe a manual install of that update and
> see if it corrects the problem. Perhaps a quirk in the update happened and
> it didn't download properly.
>
> Thy these two links....
> http://web.intuit.com/support/quickp...tes/index.html
>
> http://web.intuit.com/support/quickp...ptaxtable.html
>
> All the best,
> George
>
>
> "cheryl" <cheryl@discussions.microsoft.com> wrote in message
> news:F2B0025E-DE96-45F1-BEA8-DDABD01F029F@microsoft.com...
> > thank u but that didnt work either
> > --
> > any help would be appreiciated and thank u
> >
> >
> > "User" wrote:
> >
> >> Cheryl,
> >>
> >> From a Google search using the words "PTCHINST caused a GENERAL
> >> PROTECTION"
> >> only returns a few hits and nobody seems to know what the problem is.
> >> However, using the word "PTCHINST" on Google returns many hits and they
> >> all
> >> have to do with Norton. There is one message about QuickPayroll and
> >> Intuit
> >> gives an answer, but it has to do with Win95/98. If you have anything
> >> installed by Norton I would suggest uninstalling everything and see if
> >> your
> >> QuickPayroll works. Before making any changes create a Restore Point and
> >> give it a name, say QuickPayroll then you can restore everything if that
> >> doesn't solve your problem.
> >>
> >> All the best,
> >> George
> >>
> >>
> >> "cheryl" <cheryl@discussions.microsoft.com> wrote in message
> >> news:42B00FCD-494B-4C0D-94CB-EC6869600CF9@microsoft.com...
> >> >I need someones help please,I have a hp pavilion ze5400 with windows xp
> >> >w/sp2
> >> > I use this for our business and I use Quickpayroll I downloaded a
> >> > software
> >> > update and can not load it I get message-PTCHINST caused a GENERAL
> >> > PROTECTION
> >> > FAULT in module PATCH.DLL at 0027:0059 I've tried everthing I know I
> >> > even
> >> > uninstalled & reinstalled that did not work-HELP
> >> >
> >> > --
> >> > any help would be appreiciated and thank u
> >>
> >>
> >>
>
>
>