Hello,
My Epson printer has suddenly stoppd working.
The Epson support team has given all the help they can and suggst trying it
on another computer. I have, and it works fine. So the problem must be
with the PC.
I would appreciate any advice or help on how to go about resolving this
problem.
Thanks in advance
RAS

"ras" <ras@discussions.microsoft.com> wrote in message
news:B6B7CB6F-EBC6-4476-B006-1E5BF51AE750@microsoft.com...
> Hello,
> My Epson printer has suddenly stoppd working.
> The Epson support team has given all the help they can and suggst trying
> it
> on another computer. I have, and it works fine. So the problem must be
> with the PC.
> I would appreciate any advice or help on how to go about resolving this
> problem.
> Thanks in advance
> RAS
>
>


When you say "has suddenly stopped working" what EXACTLY do you mean?
Can you do a self-test on it?
What happens when you try to print? Error messages?
Have you tried a) uninstalling and re-installing, b) a new printer cable
(yes they can go) or c) a different USB port (assuming a USB connection as
most home printers seem to have nowadays)?

HTH

"Gordon" wrote:

> "ras" <ras@discussions.microsoft.com> wrote in message
> news:B6B7CB6F-EBC6-4476-B006-1E5BF51AE750@microsoft.com...
> > Hello,
> > My Epson printer has suddenly stoppd working.
> > The Epson support team has given all the help they can and suggst trying
> > it
> > on another computer. I have, and it works fine. So the problem must be
> > with the PC.
> > I would appreciate any advice or help on how to go about resolving this
> > problem.
> > Thanks in advance
> > RAS
> >
> >
>
>
> When you say "has suddenly stopped working" what EXACTLY do you mean?
> Can you do a self-test on it?
> What happens when you try to print? Error messages?
> Have you tried a) uninstalling and re-installing, b) a new printer cable
> (yes they can go) or c) a different USB port (assuming a USB connection as
> most home printers seem to have nowadays)?
>
> HTH
>

> Hello Gordon,
It started printing a line of gobblygook on a single page like in some
sort of loop.
Stopped it after 30 odd pages being replaced twice.
I have tried uninstalling and re-installing at least twice..
The test page does not work although appears in the print queue.
Epson tech help say it is my PC
The printer cable works fine on a laptop.
I have tried changing to a differrent USB port.
I have had somewhat similar problems with a HP scanner.
> Thanks for replying
RAS

"ras" <ras@discussions.microsoft.com> wrote in message
news:57021A35-9943-49C2-96EF-C77B4F70D69A@microsoft.com...
>
>
> "Gordon" wrote:
>
>> "ras" <ras@discussions.microsoft.com> wrote in message
>> news:B6B7CB6F-EBC6-4476-B006-1E5BF51AE750@microsoft.com...
>> > Hello,
>> > My Epson printer has suddenly stoppd working.
>> > The Epson support team has given all the help they can and suggst
>> > trying
>> > it
>> > on another computer. I have, and it works fine. So the problem must
>> > be
>> > with the PC.
>> > I would appreciate any advice or help on how to go about resolving this
>> > problem.
>> > Thanks in advance
>> > RAS
>> >
>> >
>>
>>
>> When you say "has suddenly stopped working" what EXACTLY do you mean?
>> Can you do a self-test on it?
>> What happens when you try to print? Error messages?
>> Have you tried a) uninstalling and re-installing, b) a new printer cable
>> (yes they can go) or c) a different USB port (assuming a USB connection
>> as
>> most home printers seem to have nowadays)?
>>
>> HTH
>>
>
>> Hello Gordon,
> It started printing a line of gobblygook on a single page like in some
> sort of loop.
> Stopped it after 30 odd pages being replaced twice.
> I have tried uninstalling and re-installing at least twice..
> The test page does not work although appears in the print queue.
> Epson tech help say it is my PC
> The printer cable works fine on a laptop.
> I have tried changing to a differrent USB port.
> I have had somewhat similar problems with a HP scanner.
>> Thanks for replying
> RAS
This sounds like static electricity has attacked. Hence what you have is a
hardware problem. Uninstalling and installing the software will have no
effect on a hardware issue. Also, since
you have the same difficulty with a scanner, it would seem that the PC is at
fault.

You should disconnect the printer from the computer and from the AC. Then
install a short wire between the two blades on the AC plug. Hold down the
power on button for several seconds.
You may also have the same thing happening in your computer. Disconnect the
computer from all devices and from the AC power. Then hold down the power
on button for several seconds.

These two steps may solve your problem. It is however necessary to try this
method as one further step towards a solution.

Jim

ras wrote:
> Hello,
> My Epson printer has suddenly stoppd working.
> The Epson support team has given all the help they can and suggst
> trying it on another computer. I have, and it works fine. So the
> problem must be with the PC.
> I would appreciate any advice or help on how to go about resolving
> this problem.
> Thanks in advance
> RAS

IMO: See if the printer can print a test page w/o the computer:

Epson printers will print a test page without being connected to the
computer; you need only to press the right combo of switches when power is
applied to it. Disconnect it from the printer and try printing that test
page. If that prints bad, then you at least know it's the printer and not
the PC. Or vice-versa.
It's strange Epson support didn't have you do that.

If you meant in another post that the scanner is the same way, then it's
more likely you have a computer hardware problem. USB, parallel port,
whatever it's connected with. But you never give any useful info, so ... .

HTH

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