Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy

Randy,

Was a registry 'cleaner' used ? If not, then see:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Randy wrote:

> Hi,
>
> I have a Dell dimension 4550 with Windows Xp home edition. Until just
> recently, I have been able to troubleshoot any problems on my pc. But now
> when I click on 'start' then 'help and support' to do a troubleshoot of any
> kind, online or offline, I get the following message:
>
> The page you are trying to view cannot be displayed. This may be because:
> If you are trying to view this content over the network, there may be
> network congestion or a problem with your connection.
> There might be an error in the page's address.
> The page might not be available.
> Please check your network connection or try another page.
>
> Can anyone tell me how to remedy this? I have not added any new hardware,
> and the only updates installed are the ones from Microsoft. The computer is
> about 4 years old. I have contacted Microsoft and Dell with no results. I
> have checked for any driver updates that may help. Any help would be
> appreciated. Also, if I have posted this in the wrong forum, I apologize.
>
> Thank you,
> Randy
>

Randy wrote:
> Hi,
>
> I have a Dell dimension 4550 with Windows Xp home edition. Until just
> recently, I have been able to troubleshoot any problems on my pc. But now
> when I click on 'start' then 'help and support' to do a troubleshoot of any
> kind, online or offline, I get the following message:
>
> The page you are trying to view cannot be displayed. This may be because:
> If you are trying to view this content over the network, there may be
> network congestion or a problem with your connection.
> There might be an error in the page's address.
> The page might not be available.
> Please check your network connection or try another page.
>
> Can anyone tell me how to remedy this? I have not added any new hardware,
> and the only updates installed are the ones from Microsoft. The computer is
> about 4 years old. I have contacted Microsoft and Dell with no results. I
> have checked for any driver updates that may help. Any help would be
> appreciated. Also, if I have posted this in the wrong forum, I apologize.
>
> Thank you,
> Randy
>



This is the first thing you should try - as sites subtly alter their
URL's form time to time:

Using the quotation marks, put in to Google the words that best describe
the page you want, such as:

"dellsupport.com"

Or whatever the words would be in your case. Without too much
difficulty, you should be able to find the page your link used to lead
to. Bookmark that page.

Tony

MowGreen,
Thanks for replying. I have System Mechanic 5, and I have used the
registry cleaner with sys. mech. 5. Not sure when the last time I used it,
however.

"MowGreen [MVP]" wrote:

> Randy,
>
> Was a registry 'cleaner' used ? If not, then see:
>
> Reinstalling Help and Support Center in Windows XP
> http://windowsxp.mvps.org/rebuildhelp.htm
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Randy wrote:
>
> > Hi,
> >
> > I have a Dell dimension 4550 with Windows Xp home edition. Until just
> > recently, I have been able to troubleshoot any problems on my pc. But now
> > when I click on 'start' then 'help and support' to do a troubleshoot of any
> > kind, online or offline, I get the following message:
> >
> > The page you are trying to view cannot be displayed. This may be because:
> > If you are trying to view this content over the network, there may be
> > network congestion or a problem with your connection.
> > There might be an error in the page's address.
> > The page might not be available.
> > Please check your network connection or try another page.
> >
> > Can anyone tell me how to remedy this? I have not added any new hardware,
> > and the only updates installed are the ones from Microsoft. The computer is
> > about 4 years old. I have contacted Microsoft and Dell with no results. I
> > have checked for any driver updates that may help. Any help would be
> > appreciated. Also, if I have posted this in the wrong forum, I apologize.
> >
> > Thank you,
> > Randy
> >
>

Thanks, Tony, I'll try that.
Randy

"Tony Meloche" wrote:

> Randy wrote:
> > Hi,
> >
> > I have a Dell dimension 4550 with Windows Xp home edition. Until just
> > recently, I have been able to troubleshoot any problems on my pc. But now
> > when I click on 'start' then 'help and support' to do a troubleshoot of any
> > kind, online or offline, I get the following message:
> >
> > The page you are trying to view cannot be displayed. This may be because:
> > If you are trying to view this content over the network, there may be
> > network congestion or a problem with your connection.
> > There might be an error in the page's address.
> > The page might not be available.
> > Please check your network connection or try another page.
> >
> > Can anyone tell me how to remedy this? I have not added any new hardware,
> > and the only updates installed are the ones from Microsoft. The computer is
> > about 4 years old. I have contacted Microsoft and Dell with no results. I
> > have checked for any driver updates that may help. Any help would be
> > appreciated. Also, if I have posted this in the wrong forum, I apologize.
> >
> > Thank you,
> > Randy
> >
>
>
>
> This is the first thing you should try - as sites subtly alter their
> URL's form time to time:
>
> Using the quotation marks, put in to Google the words that best describe
> the page you want, such as:
>
> "dellsupport.com"
>
> Or whatever the words would be in your case. Without too much
> difficulty, you should be able to find the page your link used to lead
> to. Bookmark that page.
>
> Tony
>

First check the backups created by SysMechanic and see if there's one
dated around the time this issue first appeared.
If that doesn't resolve the issue, then suggest you attempt to reinstall
H&S:
http://windowsxp.mvps.org/rebuildhelp.htm

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Randy wrote:

> MowGreen,
> Thanks for replying. I have System Mechanic 5, and I have used the
> registry cleaner with sys. mech. 5. Not sure when the last time I used it,
> however.
>
> "MowGreen [MVP]" wrote:
>
>
>>Randy,
>>
>>Was a registry 'cleaner' used ? If not, then see:
>>
>>Reinstalling Help and Support Center in Windows XP
>>http://windowsxp.mvps.org/rebuildhelp.htm
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Randy wrote:
>>
>>
>>>Hi,
>>>
>>>I have a Dell dimension 4550 with Windows Xp home edition. Until just
>>>recently, I have been able to troubleshoot any problems on my pc. But now
>>>when I click on 'start' then 'help and support' to do a troubleshoot of any
>>>kind, online or offline, I get the following message:
>>>
>>>The page you are trying to view cannot be displayed. This may be because:
>>>If you are trying to view this content over the network, there may be
>>>network congestion or a problem with your connection.
>>>There might be an error in the page's address.
>>>The page might not be available.
>>>Please check your network connection or try another page.
>>>
>>>Can anyone tell me how to remedy this? I have not added any new hardware,
>>>and the only updates installed are the ones from Microsoft. The computer is
>>>about 4 years old. I have contacted Microsoft and Dell with no results. I
>>>have checked for any driver updates that may help. Any help would be
>>>appreciated. Also, if I have posted this in the wrong forum, I apologize.
>>>
>>>Thank you,
>>>Randy
>>>
>>

MowGreen,

I did the system backup..issue still not resolved. Clicked the link you
provided to rebuild H&S. When i get to the line: rd packagestore /s /q
I get message "The system cannot find file specified."
Thank you for your time and help, and anymore advice you may have.
Randy

"MowGreen [MVP]" wrote:

> First check the backups created by SysMechanic and see if there's one
> dated around the time this issue first appeared.
> If that doesn't resolve the issue, then suggest you attempt to reinstall
> H&S:
> http://windowsxp.mvps.org/rebuildhelp.htm
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Randy wrote:
>
> > MowGreen,
> > Thanks for replying. I have System Mechanic 5, and I have used the
> > registry cleaner with sys. mech. 5. Not sure when the last time I used it,
> > however.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Randy,
> >>
> >>Was a registry 'cleaner' used ? If not, then see:
> >>
> >>Reinstalling Help and Support Center in Windows XP
> >>http://windowsxp.mvps.org/rebuildhelp.htm
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Randy wrote:
> >>
> >>
> >>>Hi,
> >>>
> >>>I have a Dell dimension 4550 with Windows Xp home edition. Until just
> >>>recently, I have been able to troubleshoot any problems on my pc. But now
> >>>when I click on 'start' then 'help and support' to do a troubleshoot of any
> >>>kind, online or offline, I get the following message:
> >>>
> >>>The page you are trying to view cannot be displayed. This may be because:
> >>>If you are trying to view this content over the network, there may be
> >>>network congestion or a problem with your connection.
> >>>There might be an error in the page's address.
> >>>The page might not be available.
> >>>Please check your network connection or try another page.
> >>>
> >>>Can anyone tell me how to remedy this? I have not added any new hardware,
> >>>and the only updates installed are the ones from Microsoft. The computer is
> >>>about 4 years old. I have contacted Microsoft and Dell with no results. I
> >>>have checked for any driver updates that may help. Any help would be
> >>>appreciated. Also, if I have posted this in the wrong forum, I apologize.
> >>>
> >>>Thank you,
> >>>Randy
> >>>
> >>
>

MowGreen

I replied to this message, but not sure it took..so if you get another
reply, that's why.
I did a backup, issue still not resolved. Clicked the link you provided, but
when I got to the line: rd packagestore /s /q, I got a message stating: The
system cannot find the file specified."
Again, thank you for your time and help. And if any more suggestions, I
would aprreciate it.
Randy

"MowGreen [MVP]" wrote:

> First check the backups created by SysMechanic and see if there's one
> dated around the time this issue first appeared.
> If that doesn't resolve the issue, then suggest you attempt to reinstall
> H&S:
> http://windowsxp.mvps.org/rebuildhelp.htm
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Randy wrote:
>
> > MowGreen,
> > Thanks for replying. I have System Mechanic 5, and I have used the
> > registry cleaner with sys. mech. 5. Not sure when the last time I used it,
> > however.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Randy,
> >>
> >>Was a registry 'cleaner' used ? If not, then see:
> >>
> >>Reinstalling Help and Support Center in Windows XP
> >>http://windowsxp.mvps.org/rebuildhelp.htm
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Randy wrote:
> >>
> >>
> >>>Hi,
> >>>
> >>>I have a Dell dimension 4550 with Windows Xp home edition. Until just
> >>>recently, I have been able to troubleshoot any problems on my pc. But now
> >>>when I click on 'start' then 'help and support' to do a troubleshoot of any
> >>>kind, online or offline, I get the following message:
> >>>
> >>>The page you are trying to view cannot be displayed. This may be because:
> >>>If you are trying to view this content over the network, there may be
> >>>network congestion or a problem with your connection.
> >>>There might be an error in the page's address.
> >>>The page might not be available.
> >>>Please check your network connection or try another page.
> >>>
> >>>Can anyone tell me how to remedy this? I have not added any new hardware,
> >>>and the only updates installed are the ones from Microsoft. The computer is
> >>>about 4 years old. I have contacted Microsoft and Dell with no results. I
> >>>have checked for any driver updates that may help. Any help would be
> >>>appreciated. Also, if I have posted this in the wrong forum, I apologize.
> >>>
> >>>Thank you,
> >>>Randy
> >>>
> >>
>

Randy,

Check:
http://groups.google.com/group/micro...a5c96a2875e5e1

and
http://groups.google.com/group/micro...ec5723aa90eb6d

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Randy" <Randy@discussions.microsoft.com> wrote in message news:74EBE9F3-41B7-4D96-A974-14129E6BB16C@microsoft.com...
MowGreen

I replied to this message, but not sure it took..so if you get another
reply, that's why.
I did a backup, issue still not resolved. Clicked the link you provided, but
when I got to the line: rd packagestore /s /q, I got a message stating: The
system cannot find the file specified."
Again, thank you for your time and help. And if any more suggestions, I
would aprreciate it.
Randy

"MowGreen [MVP]" wrote:

> First check the backups created by SysMechanic and see if there's one
> dated around the time this issue first appeared.
> If that doesn't resolve the issue, then suggest you attempt to reinstall
> H&S:
> http://windowsxp.mvps.org/rebuildhelp.htm
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Randy wrote:
>
> > MowGreen,
> > Thanks for replying. I have System Mechanic 5, and I have used the
> > registry cleaner with sys. mech. 5. Not sure when the last time I used it,
> > however.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Randy,
> >>
> >>Was a registry 'cleaner' used ? If not, then see:
> >>
> >>Reinstalling Help and Support Center in Windows XP
> >>http://windowsxp.mvps.org/rebuildhelp.htm
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Randy wrote:
> >>
> >>
> >>>Hi,
> >>>
> >>>I have a Dell dimension 4550 with Windows Xp home edition. Until just
> >>>recently, I have been able to troubleshoot any problems on my pc. But now
> >>>when I click on 'start' then 'help and support' to do a troubleshoot of any
> >>>kind, online or offline, I get the following message:
> >>>
> >>>The page you are trying to view cannot be displayed. This may be because:
> >>>If you are trying to view this content over the network, there may be
> >>>network congestion or a problem with your connection.
> >>>There might be an error in the page's address.
> >>>The page might not be available.
> >>>Please check your network connection or try another page.
> >>>
> >>>Can anyone tell me how to remedy this? I have not added any new hardware,
> >>>and the only updates installed are the ones from Microsoft. The computer is
> >>>about 4 years old. I have contacted Microsoft and Dell with no results. I
> >>>have checked for any driver updates that may help. Any help would be
> >>>appreciated. Also, if I have posted this in the wrong forum, I apologize.
> >>>
> >>>Thank you,
> >>>Randy
> >>>
> >>
>

Thanks, Ramesh. I do not have another pc with Windows Xp to compare files with.

"Ramesh, MS-MVP" wrote:

> Randy,
>
> Check:
> http://groups.google.com/group/micro...a5c96a2875e5e1
>
> and
> http://groups.google.com/group/micro...ec5723aa90eb6d
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Randy" <Randy@discussions.microsoft.com> wrote in message news:74EBE9F3-41B7-4D96-A974-14129E6BB16C@microsoft.com...
> MowGreen
>
> I replied to this message, but not sure it took..so if you get another
> reply, that's why.
> I did a backup, issue still not resolved. Clicked the link you provided, but
> when I got to the line: rd packagestore /s /q, I got a message stating: The
> system cannot find the file specified."
> Again, thank you for your time and help. And if any more suggestions, I
> would aprreciate it.
> Randy
>
> "MowGreen [MVP]" wrote:
>
> > First check the backups created by SysMechanic and see if there's one
> > dated around the time this issue first appeared.
> > If that doesn't resolve the issue, then suggest you attempt to reinstall
> > H&S:
> > http://windowsxp.mvps.org/rebuildhelp.htm
> >
> > MowGreen [MVP 2003-2007]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Randy wrote:
> >
> > > MowGreen,
> > > Thanks for replying. I have System Mechanic 5, and I have used the
> > > registry cleaner with sys. mech. 5. Not sure when the last time I used it,
> > > however.
> > >
> > > "MowGreen [MVP]" wrote:
> > >
> > >
> > >>Randy,
> > >>
> > >>Was a registry 'cleaner' used ? If not, then see:
> > >>
> > >>Reinstalling Help and Support Center in Windows XP
> > >>http://windowsxp.mvps.org/rebuildhelp.htm
> > >>
> > >>
> > >>MowGreen [MVP 2003-2007]
> > >>===============
> > >> *-343-* FDNY
> > >>Never Forgotten
> > >>===============
> > >>
> > >>
> > >>Randy wrote:
> > >>
> > >>
> > >>>Hi,
> > >>>
> > >>>I have a Dell dimension 4550 with Windows Xp home edition. Until just
> > >>>recently, I have been able to troubleshoot any problems on my pc. But now
> > >>>when I click on 'start' then 'help and support' to do a troubleshoot of any
> > >>>kind, online or offline, I get the following message:
> > >>>
> > >>>The page you are trying to view cannot be displayed. This may be because:
> > >>>If you are trying to view this content over the network, there may be
> > >>>network congestion or a problem with your connection.
> > >>>There might be an error in the page's address.
> > >>>The page might not be available.
> > >>>Please check your network connection or try another page.
> > >>>
> > >>>Can anyone tell me how to remedy this? I have not added any new hardware,
> > >>>and the only updates installed are the ones from Microsoft. The computer is
> > >>>about 4 years old. I have contacted Microsoft and Dell with no results. I
> > >>>have checked for any driver updates that may help. Any help would be
> > >>>appreciated. Also, if I have posted this in the wrong forum, I apologize.
> > >>>
> > >>>Thank you,
> > >>>Randy
> > >>>
> > >>
> >
>