On 10/4/2006 5:24:00 PM, "Kristi" wrote:
>On 9/25/2006 12:40:01 PM, "Kristi" wrote:
>>On 9/21/2006 8:56:32 PM, "Kristi" wrote:
>>>On 9/21/2006 3:26:47 PM, "Pop`" wrote:
>>>>Kristi wrote:
>>>>> On 9/21/2006 1:03:56 PM, "Yves Leclerc" wrote:
>>>>
>>>>>> Could you not just "upgrade" the retail version from the one off the
>>>>>> Web?
>>>>>>
>>>>>> BTW: Most of the time, you need to uninstall the "trial" versions
>>>>>> of the software and install the "licensed" retail version. Some
>>>>>> trial software have limitations placed in them and just by updating
>>>>>> to the "retail" licensed version (either by entering the key number
>>>>>> or re-installing) will not remove the limits.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 21/09/2006 "Kristi" <a@b.net> wrote:
>>>>>>> I am licensed for WinDVD5 and WinDVR2.
>>>>>>>
>>>>>>> I downloaded WinDVD7 Platinum trial. I liked it and bought the
>>>>>>> retail version from Staples ($50) assuming it would be the same.
>>>>>>> NOT. No deinterlacer, and no purevideo, at the least. And no update
>>>>>>> available. Took it back to Staples but they would not take it back
>>>>>>> as of course I had to open it to find this out. InterVideo has
>>>>>>> taken 14 days to reply to my questions in the past, if at all.
>>>>>>> Complaints on the web lead me to believe this will be futile.
>>>>>>>
>>>>>>> Be warned.
>>>>>>>
>>>>>>> Download version is 7.0 DXVA B27.191
>>>>>>> Retail version is 7.0 B27.073
>>>>>>>
>>>>>>>
>>>>>>> Have a nice day.
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> ---
>>>>>>
>>>>>> Y.
>>>>>>
>>>>>
>>>>> I used the downloaded trial for 14 days. It has lots of nice
>>>>> features.
>>>>>
>>>>> I then felt I had 2 choices:
>>>>> 1. buy it online, or
>>>>> 2. buy the retail box.
>>>>>
>>>>> Foolishly I chose to buy the retail box, and it turned out to be a
>>>>> stripped version of the downloaded trial version.
>>>>
>>>>Well, just as foolishly, you ignored the part of the post about having to
>>>>uninstall the trial version first - did you, or do you know for certain it
>>>>wasn't necessary? And if so, how do you know?
>>>>
>>>>Pop
>>>>
>>>>
>>>
>>>Sorry. I did that.
>>>
>>
>>Resolution:
>>To InterVideo's extreme good credit the problem was resolved:
>>After a bunch of calls to InterVideo I hit on a good techie: Steve Kyung
>>He gave me a serial to activate the downloaded version.
>>When I said this is only good for 10 days (I reinstall my opsys from scratch
>>about 3 times a year), he agreed that if I bought the online version, he
>>would credit my account. Which I did, immediately.
>>Which he, then, did, immediately.
>>
>>InterVideo tech support is at 510-651-0888 4,1,1,1
>>
>>Again, only the online download WinDVD7 Platinum has Nvidia Purevideo and
>>Deinterlacing. Fabulous picture.
>>
>>Thanks Steve at InterVideo!
>>
>>
>>
>
>Oops: Check that. The button to activate WinDVD7 was removed. Tech support
>say to return the software to the seller which according to them they cannot
>take because of Mass copyright laws.
>
>In short, as I first thought, I am screwed.
>
>
>Boo on Intervideo.
>

The director of sales got involved and I believe this to be satisfactorily
resolved.

--
Kristi
-----
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