I have posted this in the help and support forum and unfortunately I'm not
getting any useful input so I apologize for the double post, I just need to
try to get some answers.

One of my users suddenly is unable to digitally sign acrobat documents. I
checked on their user forums and they told me to delete the XP profile. I'm
finding that to be a typical answer from a non-microsoft software vendor and
thought I would see if anyone might know something more about this. I find
acrobat's knowledgebase isn't very good and always seem to get the good
sources of information here.

I remember having to rename the users profile and create a new one before
and it was a HUGE hassle. Is there a way to troubleshoot a users profile?

I have already uninstalled adobe and reinstalled it with no change. I would
rather avoid creating another profile for this user if I can help it, that's
a very cumbersome process to go through for the sake of 1 function that won't
work right.

Hi Penny,

Had you read the info here:
http://www.google.com/search?hl=en&q...=Google+Search

Either way, good luck and keep us posted!

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm


"Penny" <Penny@discussions.microsoft.com> wrote in message
news:266BA53D-F6D8-422F-AF94-BA0A1EC69D70@microsoft.com...
>I have posted this in the help and support forum and unfortunately I'm not
> getting any useful input so I apologize for the double post, I just need
> to
> try to get some answers.
>
> One of my users suddenly is unable to digitally sign acrobat documents. I
> checked on their user forums and they told me to delete the XP profile.
> I'm
> finding that to be a typical answer from a non-microsoft software vendor
> and
> thought I would see if anyone might know something more about this. I find
> acrobat's knowledgebase isn't very good and always seem to get the good
> sources of information here.
>
> I remember having to rename the users profile and create a new one before
> and it was a HUGE hassle. Is there a way to troubleshoot a users profile?
>
> I have already uninstalled adobe and reinstalled it with no change. I
> would
> rather avoid creating another profile for this user if I can help it,
> that's
> a very cumbersome process to go through for the sake of 1 function that
> won't
> work right.

yes I have read similar documents, but none of them really have any detailed
troubleshooting options.

"Kelly" wrote:

> Hi Penny,
>
> Had you read the info here:
> http://www.google.com/search?hl=en&q...=Google+Search
>
> Either way, good luck and keep us posted!
>
> --
>
> All the Best,
> Kelly (MS-MVP/DTS&XP)
>
> Taskbar Repair Tool Plus!
> http://www.kellys-korner-xp.com/taskbarplus!.htm
>
>
> "Penny" <Penny@discussions.microsoft.com> wrote in message
> news:266BA53D-F6D8-422F-AF94-BA0A1EC69D70@microsoft.com...
> >I have posted this in the help and support forum and unfortunately I'm not
> > getting any useful input so I apologize for the double post, I just need
> > to
> > try to get some answers.
> >
> > One of my users suddenly is unable to digitally sign acrobat documents. I
> > checked on their user forums and they told me to delete the XP profile.
> > I'm
> > finding that to be a typical answer from a non-microsoft software vendor
> > and
> > thought I would see if anyone might know something more about this. I find
> > acrobat's knowledgebase isn't very good and always seem to get the good
> > sources of information here.
> >
> > I remember having to rename the users profile and create a new one before
> > and it was a HUGE hassle. Is there a way to troubleshoot a users profile?
> >
> > I have already uninstalled adobe and reinstalled it with no change. I
> > would
> > rather avoid creating another profile for this user if I can help it,
> > that's
> > a very cumbersome process to go through for the sake of 1 function that
> > won't
> > work right.
>
>
>