Hello, was wondering if someone could help me. I have a USB hard drive that I
plug into my computer and when I transfer files, it disconnects and
reconnects. I have also noticed that my mouse and keyboard will be
nonresponsive for a quick moment when I try to use them at certain points. I
searched the Help and Support and they said there is a hotfix for this issue
to call. I do not however, want to be charged for the call. Can anyone help
me or does anyone have the fix? Thanks!

You do not have to pay for a hotfix; however, be sure that the conversation
does not stray to other than the hotfix issue or you will be charged. To
set your mind at ease, ask the MS tech: I don't have to pay for a hotfix,
right?

--
Regards

Ron Badour
MS MVP 1997 - 2007


"Pete" <Pete@discussions.microsoft.com> wrote in message
news:309D1113-E46A-458A-BD4F-F0F49E2443DE@microsoft.com...
> Hello, was wondering if someone could help me. I have a USB hard drive
> that I
> plug into my computer and when I transfer files, it disconnects and
> reconnects. I have also noticed that my mouse and keyboard will be
> nonresponsive for a quick moment when I try to use them at certain points.
> I
> searched the Help and Support and they said there is a hotfix for this
> issue
> to call. I do not however, want to be charged for the call. Can anyone
> help
> me or does anyone have the fix? Thanks!

When I went online to the email/chat support and I put in my PID, they said
there was going to be a charge. Should I just call instead?

"Ron Badour" wrote:

> You do not have to pay for a hotfix; however, be sure that the conversation
> does not stray to other than the hotfix issue or you will be charged. To
> set your mind at ease, ask the MS tech: I don't have to pay for a hotfix,
> right?
>
> --
> Regards
>
> Ron Badour
> MS MVP 1997 - 2007
>
>
> "Pete" <Pete@discussions.microsoft.com> wrote in message
> news:309D1113-E46A-458A-BD4F-F0F49E2443DE@microsoft.com...
> > Hello, was wondering if someone could help me. I have a USB hard drive
> > that I
> > plug into my computer and when I transfer files, it disconnects and
> > reconnects. I have also noticed that my mouse and keyboard will be
> > nonresponsive for a quick moment when I try to use them at certain points.
> > I
> > searched the Help and Support and they said there is a hotfix for this
> > issue
> > to call. I do not however, want to be charged for the call. Can anyone
> > help
> > me or does anyone have the fix? Thanks!
>
>
>

I've never paid for a hotfix. I've called product support services, told
them I was calling in to obtain the hotfix referenced in the knowledge base
article, and provide them the knowledge base article. I don't ask them any
questions, and they make no attempt to troubleshoot the issue. The send me
an email with a link to download the hotfix, as well as a password to
extract the file.

Joe


"Pete" <Pete@discussions.microsoft.com> wrote in message
news:F46AA73B-546F-42B3-9D7C-E7011275DDC9@microsoft.com...
> When I went online to the email/chat support and I put in my PID, they
> said
> there was going to be a charge. Should I just call instead?
>
> "Ron Badour" wrote:
>
>> You do not have to pay for a hotfix; however, be sure that the
>> conversation
>> does not stray to other than the hotfix issue or you will be charged. To
>> set your mind at ease, ask the MS tech: I don't have to pay for a
>> hotfix,
>> right?
>>
>> --
>> Regards
>>
>> Ron Badour
>> MS MVP 1997 - 2007
>>
>>
>> "Pete" <Pete@discussions.microsoft.com> wrote in message
>> news:309D1113-E46A-458A-BD4F-F0F49E2443DE@microsoft.com...
>> > Hello, was wondering if someone could help me. I have a USB hard drive
>> > that I
>> > plug into my computer and when I transfer files, it disconnects and
>> > reconnects. I have also noticed that my mouse and keyboard will be
>> > nonresponsive for a quick moment when I try to use them at certain
>> > points.
>> > I
>> > searched the Help and Support and they said there is a hotfix for this
>> > issue
>> > to call. I do not however, want to be charged for the call. Can anyone
>> > help
>> > me or does anyone have the fix? Thanks!
>>
>>
>>

Hotfix Submission Form:
https://support.microsoft.com/contac...1410&WS=hotfix

No phone calls necessary.

Tom
"Joe Grover" <grover.joe@acd.net> wrote in message
news:%23LyVYVVyHHA.4800@TK2MSFTNGP05.phx.gbl...
| I've never paid for a hotfix. I've called product support services, told
| them I was calling in to obtain the hotfix referenced in the knowledge
base
| article, and provide them the knowledge base article. I don't ask them
any
| questions, and they make no attempt to troubleshoot the issue. The send
me
| an email with a link to download the hotfix, as well as a password to
| extract the file.
|
| Joe
|
|
| "Pete" <Pete@discussions.microsoft.com> wrote in message
| news:F46AA73B-546F-42B3-9D7C-E7011275DDC9@microsoft.com...
| > When I went online to the email/chat support and I put in my PID, they
| > said
| > there was going to be a charge. Should I just call instead?
| >
| > "Ron Badour" wrote:
| >
| >> You do not have to pay for a hotfix; however, be sure that the
| >> conversation
| >> does not stray to other than the hotfix issue or you will be charged.
To
| >> set your mind at ease, ask the MS tech: I don't have to pay for a
| >> hotfix,
| >> right?
| >>
| >> --
| >> Regards
| >>
| >> Ron Badour
| >> MS MVP 1997 - 2007
| >>
| >>
| >> "Pete" <Pete@discussions.microsoft.com> wrote in message
| >> news:309D1113-E46A-458A-BD4F-F0F49E2443DE@microsoft.com...
| >> > Hello, was wondering if someone could help me. I have a USB hard
drive
| >> > that I
| >> > plug into my computer and when I transfer files, it disconnects and
| >> > reconnects. I have also noticed that my mouse and keyboard will be
| >> > nonresponsive for a quick moment when I try to use them at certain
| >> > points.
| >> > I
| >> > searched the Help and Support and they said there is a hotfix for
this
| >> > issue
| >> > to call. I do not however, want to be charged for the call. Can
anyone
| >> > help
| >> > me or does anyone have the fix? Thanks!
| >>
| >>
| >>
|

Joe and Tom have said it all--there is no charge.

--
Regards

Ron Badour
MS MVP 1997 - 2007


"Pete" <Pete@discussions.microsoft.com> wrote in message
news:F46AA73B-546F-42B3-9D7C-E7011275DDC9@microsoft.com...
> When I went online to the email/chat support and I put in my PID, they
> said
> there was going to be a charge. Should I just call instead?
>
> "Ron Badour" wrote:
>
>> You do not have to pay for a hotfix; however, be sure that the
>> conversation
>> does not stray to other than the hotfix issue or you will be charged. To
>> set your mind at ease, ask the MS tech: I don't have to pay for a
>> hotfix,
>> right?
>>
>> --
>> Regards
>>
>> Ron Badour
>> MS MVP 1997 - 2007
>>
>>
>> "Pete" <Pete@discussions.microsoft.com> wrote in message
>> news:309D1113-E46A-458A-BD4F-F0F49E2443DE@microsoft.com...
>> > Hello, was wondering if someone could help me. I have a USB hard drive
>> > that I
>> > plug into my computer and when I transfer files, it disconnects and
>> > reconnects. I have also noticed that my mouse and keyboard will be
>> > nonresponsive for a quick moment when I try to use them at certain
>> > points.
>> > I
>> > searched the Help and Support and they said there is a hotfix for this
>> > issue
>> > to call. I do not however, want to be charged for the call. Can anyone
>> > help
>> > me or does anyone have the fix? Thanks!
>>
>>
>>