After setting up my sisters computer with DSL, and all the antivirus
programs etc. It occurred to me that perhaps she wasn't current with
Microsoft updates. So I went to the site but each time it came back
with the following message:

The website has encountered a problem and cannot display the page you
are trying to view.

At first I thought it was because she didn't have Active-X but she has
it. I then found that she had Internet Explorer 6 and not 7 so I
upgraded to that. Would that make a difference? Or is there something
else I should look at next time I go over?

Thank you,
Robert

Windows Update works fine with IE6.

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/kb/306525

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsof....windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/....windowsupdate
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Robert wrote:
> After setting up my sisters computer with DSL, and all the antivirus
> programs etc. It occurred to me that perhaps she wasn't current with
> Microsoft updates. So I went to the site but each time it came back
> with the following message:
>
> The website has encountered a problem and cannot display the page you
> are trying to view.
>
> At first I thought it was because she didn't have Active-X but she has
> it. I then found that she had Internet Explorer 6 and not 7 so I
> upgraded to that. Would that make a difference? Or is there something
> else I should look at next time I go over?
>
> Thank you,
> Robert

Does your sisters computer have SP2 on it? SP2 is now required to use Update
as XP and XP SP1 are no longer supported.

"Robert" <magineeer********.com> wrote in message
news:1184198745.714259.25580@g4g2000hsf.googlegrou ps.com...
> After setting up my sisters computer with DSL, and all the antivirus
> programs etc. It occurred to me that perhaps she wasn't current with
> Microsoft updates. So I went to the site but each time it came back
> with the following message:
>
> The website has encountered a problem and cannot display the page you
> are trying to view.
>
> At first I thought it was because she didn't have Active-X but she has
> it. I then found that she had Internet Explorer 6 and not 7 so I
> upgraded to that. Would that make a difference? Or is there something
> else I should look at next time I go over?
>
> Thank you,
> Robert
>

Robert wrote:
>
> After setting up my sisters computer with DSL, and all the antivirus
> programs etc. It occurred to me that perhaps she wasn't current with
> Microsoft updates. So I went to the site but each time it came back
> with the following message:

http://www.bootdisk.com/xptop20.htm#4

--
http://www.bootdisk.com/

Check that her firewall or antivirus settings aren't blocking the site or
activeX. Try disabling both (and other similar software) then try the update
site again. You might also need to set an exception for the update page in
the IE security settings.


"Robert" <magineeer********.com> wrote in message
news:1184198745.714259.25580@g4g2000hsf.googlegrou ps.com...
> After setting up my sisters computer with DSL, and all the antivirus
> programs etc. It occurred to me that perhaps she wasn't current with
> Microsoft updates. So I went to the site but each time it came back
> with the following message:
>
> The website has encountered a problem and cannot display the page you
> are trying to view.
>
> At first I thought it was because she didn't have Active-X but she has
> it. I then found that she had Internet Explorer 6 and not 7 so I
> upgraded to that. Would that make a difference? Or is there something
> else I should look at next time I go over?
>
> Thank you,
> Robert
>

"Robert" <magineeer********.com> wrote in message
news:1184198745.714259.25580@g4g2000hsf.googlegrou ps.com...
> After setting up my sisters computer with DSL, and all the antivirus
> programs etc. It occurred to me that perhaps she wasn't current with
> Microsoft updates. So I went to the site but each time it came back
> with the following message:
>
> The website has encountered a problem and cannot display the page you
> are trying to view.
>
> At first I thought it was because she didn't have Active-X but she has
> it. I then found that she had Internet Explorer 6 and not 7 so I
> upgraded to that. Would that make a difference? Or is there something
> else I should look at next time I go over?
>
> Thank you,
> Robert
>

Check security setting in relation to ActiveX in IE.

I don't have IE 7.0 installed here.
Dave

On Jul 12, 4:49 am, "Lil' Dave" <spamyours...@virus.net> wrote:
> "Robert" <magine...********.com> wrote in message
>
> news:1184198745.714259.25580@g4g2000hsf.googlegrou ps.com...
>
>
>
>
>
> > After setting up my sisters computer with DSL, and all the antivirus
> > programs etc. It occurred to me that perhaps she wasn't current with
> > Microsoft updates. So I went to the site but each time it came back
> > with the following message:
>
> > The website has encountered a problem and cannot display the page you
> > are trying to view.
>
> > At first I thought it was because she didn't have Active-X but she has
> > it. I then found that she had Internet Explorer 6 and not 7 so I
> > upgraded to that. Would that make a difference? Or is there something
> > else I should look at next time I go over?
>
> > Thank you,
> > Robert
>
> Check security setting in relation to ActiveX in IE.
>
> I don't have IE 7.0 installed here.
> Dave- Hide quoted text -
>
> - Show quoted text -

How do I check the security settings in relation to Active X? As far
as the other questions it does have SP2, and IE7. In regards to the
Firewall(Comodo) and Antivirus programs (AVG,A-Squared,and Spybot) I
run these on my system with no problems whatsoever. In fact, when I
got home I checked to see if I could get into the Microsoft download
site and it did with no problem, even though I have the same set-up as
she has, with the exception that I have a Dell Dimension 8200 and she
has a Dell B110. However this should work and I'm just baffled why it
doesn't?

"Robert" <magineeer********.com> wrote in message
news:1184304373.693432.18340@i13g2000prf.googlegro ups.com...
> On Jul 12, 4:49 am, "Lil' Dave" <spamyours...@virus.net> wrote:
>> "Robert" <magine...********.com> wrote in message
>>
>> news:1184198745.714259.25580@g4g2000hsf.googlegrou ps.com...
>>
>>
>>
>>
>>
>> > After setting up my sisters computer with DSL, and all the antivirus
>> > programs etc. It occurred to me that perhaps she wasn't current with
>> > Microsoft updates. So I went to the site but each time it came back
>> > with the following message:
>>
>> > The website has encountered a problem and cannot display the page you
>> > are trying to view.
>>
>> > At first I thought it was because she didn't have Active-X but she has
>> > it. I then found that she had Internet Explorer 6 and not 7 so I
>> > upgraded to that. Would that make a difference? Or is there something
>> > else I should look at next time I go over?
>>
>> > Thank you,
>> > Robert
>>
>> Check security setting in relation to ActiveX in IE.
>>
>> I don't have IE 7.0 installed here.
>> Dave- Hide quoted text -
>>
>> - Show quoted text -
>
> How do I check the security settings in relation to Active X? As far
> as the other questions it does have SP2, and IE7. In regards to the
> Firewall(Comodo) and Antivirus programs (AVG,A-Squared,and Spybot) I
> run these on my system with no problems whatsoever. In fact, when I
> got home I checked to see if I could get into the Microsoft download
> site and it did with no problem, even though I have the same set-up as
> she has, with the exception that I have a Dell Dimension 8200 and she
> has a Dell B110. However this should work and I'm just baffled why it
> doesn't?
>

Internet Explorer-Tools-Internet Options-Security --select the Internet
zone. In the Security level section click Custom Level and check the options
selected to see that ActiveX is allowed.
While in the Security tab you could also add the MS update web page to the
Trusted sites list.

Switching to the Privacy tab you can set cookie and pop-up exceptions for MS
Updates if neccessary. Under the Sites button you can allow cookies and in
the Pop-up Blocker Settings allow pop-ups for the Updates web site. Or any
other web page that requires those in order to work properly.

Also in the IE Tools menu is the Manage Add-ons tool. If you select Enable
or Disable addons you can check or enable-disable the various ActiveX
controls, browser extensions, helper objects etc. that have been installed.

Check the Comodo firewall settings anyway and the Spy-Bot settings,
especially cookie and pop-up blocking settings. Putting the updates website
into any relevent exceptions lists might be simplest if you want to keep
security settings extra tight for everything else.