I wonder if anyone can help, I'm running Windows XP Home, all upto date with
the latests patches etc, running OneCare etc.

When I try to shut down or restart Windows it won't, I get a message to say
'saving my settings' and then says 'Windows is shutting down', at which point
it just stays on that screen and requires myself to use the power button to
turn it off.

Can anyone help?

Regards

Gary

Gary Littlemore wrote:
> I wonder if anyone can help, I'm running Windows XP Home, all upto date with
> the latests patches etc, running OneCare etc.
>
> When I try to shut down or restart Windows it won't, I get a message to say
> 'saving my settings' and then says 'Windows is shutting down', at which point
> it just stays on that screen and requires myself to use the power button to
> turn it off.

First, make sure the computer is completely virus/malware-free. I would
not rely on OneCare (the antivirus part of which is one of the
lowest-rated in the industry) for this.

http://www.elephantboycomputers.com/...moving_Malware

If the machine is clean, then go through this shutdown troubleshooter:

http://www.aumha.org/win5/a/shtdwnxp.htm


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Thanks Malke

I'll try the second one when I get home from work, I know the first one, I'm
completely virus/malware-free.

"Malke" wrote:

> Gary Littlemore wrote:
> > I wonder if anyone can help, I'm running Windows XP Home, all upto date with
> > the latests patches etc, running OneCare etc.
> >
> > When I try to shut down or restart Windows it won't, I get a message to say
> > 'saving my settings' and then says 'Windows is shutting down', at which point
> > it just stays on that screen and requires myself to use the power button to
> > turn it off.
>
> First, make sure the computer is completely virus/malware-free. I would
> not rely on OneCare (the antivirus part of which is one of the
> lowest-rated in the industry) for this.
>
> http://www.elephantboycomputers.com/...moving_Malware
>
> If the machine is clean, then go through this shutdown troubleshooter:
>
> http://www.aumha.org/win5/a/shtdwnxp.htm
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

"Gary Littlemore" wrote
>I wonder if anyone can help, I'm running Windows XP Home, all upto date
>with
> the latests patches etc, running OneCare etc.
>
> When I try to shut down or restart Windows it won't, I get a message to
> say
> 'saving my settings' and then says 'Windows is shutting down', at which
> point
> it just stays on that screen and requires myself to use the power button
> to
> turn it off.

Resources to help troubleshoot shutdown problems in Windows XP
http://support.microsoft.com/kb/308029/en-us

--
Rock [MS-MVP User/Shell]