We've got a user that regularly gets a word doc from his clients.
when
he tries to open the attachment, it can take literally a minute, up
to
a minute and a half before the file opens, and we're only talking a
single page of text.

When he forwards the email to me, I can open it almost instantly.


As far as software goes, we're all on Office 2003 Small Business
(using cached exchange mode), Win XP with all updates, and AVG
Enterprise 7.x antivirus. The systems are Dell Optiplex 745's with
Core 2 chips and at least 1Gb of RAM.


For all intents and purposes, this user shouldn't be having any
issues
with opening the files. Is there some way to find out what
attachments
take so long to open?

On May 2, 4:08 pm, Nebulus <pfri...******.com> wrote:
> We've got a user that regularly gets a word doc from his clients.
> when
> he tries to open the attachment, it can take literally a minute, up
> to
> a minute and a half before the file opens, and we're only talking a
> single page of text.
>
> When he forwards the email to me, I can open it almost instantly.
>
> As far as software goes, we're all on Office 2003 Small Business
> (using cached exchange mode), Win XP with all updates, and AVG
> Enterprise 7.x antivirus. The systems are Dell Optiplex 745's with
> Core 2 chips and at least 1Gb of RAM.
>
> For all intents and purposes, this user shouldn't be having any
> issues
> with opening the files. Is there some way to find out what
> attachments
> take so long to open?

Make sure outlook is closed, go to user's own local outlook folder...-
>document and settings\username\microsoft\outlook\---->find a file
called outlook.srs(might be a hidden file) delete it and reopen
outlook. See if it works! Thanks.

Ben

On May 2, 5:09 pm, Benny Van <fyf5555...******.com> wrote:
> On May 2, 4:08 pm, Nebulus <pfri...******.com> wrote:
>
>
>
>
>
> > We've got a user that regularly gets a word doc from his clients.
> > when
> > he tries to open the attachment, it can take literally a minute, up
> > to
> > a minute and a half before the file opens, and we're only talking a
> > single page of text.
>
> > When he forwards the email to me, I can open it almost instantly.
>
> > As far as software goes, we're all on Office 2003 Small Business
> > (using cached exchange mode), Win XP with all updates, and AVG
> > Enterprise 7.x antivirus. The systems are Dell Optiplex 745's with
> > Core 2 chips and at least 1Gb of RAM.
>
> > For all intents and purposes, this user shouldn't be having any
> > issues
> > with opening the files. Is there some way to find out what
> > attachments
> > take so long to open?
>
> Make sure outlook is closed, go to user's own local outlook folder...->document and settings\username\microsoft\outlook\---->find a file
>
> called outlook.srs(might be a hidden file) delete it and reopen
> outlook. See if it works! Thanks.
>
> Ben- Hide quoted text -
>
> - Show quoted text -

Thanks for the tip, however that didn't solve the issue. Any other
ideas as to why this is occurring?