I'm not sure if I'm looking at a Windows XP problem or a Tablet XP problem,
here...

Has anyone had problems with the new ActiveX control update for Windows
Update? I downloaded and updated my Windows Update (it then becomes Microsoft
Update) last evening, and then used it to find and download 6 general Windows
updates (which were primarily security updates).

Somewhat to my surprise, half of these security updates failed to install,
but the bigger surprise was another pop-up window, a history window, that
showed 40 (!!!) failed update installations, starting on 22 June...! And, of
course, the information icon that was supposed to explain how to "fix" the
failed installs... didn't work!

I have no idea what to make of this. Anyone have any insights?

--------------------------------------------------------------------------------

Steve, depending on which version of Windows Update you're using, you should
follow the troubleshooting information in the left pane of the site. There
are two versions now, v5 which is normally used, and the new version 6 which
includes not only Windows updates but some for other products like the
Office family. If you have additional questions, I would check the
microsoft.public.windowsupdate newsgroup for additional information.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone

"Steve S" <SteveS@discussions.microsoft.com> wrote in message
news:6191F50A-D243-448B-A5F2-2FD3A4E5972E@microsoft.com...
> I'm not sure if I'm looking at a Windows XP problem or a Tablet XP
> problem,
> here...
>
> Has anyone had problems with the new ActiveX control update for Windows
> Update? I downloaded and updated my Windows Update (it then becomes
> Microsoft
> Update) last evening, and then used it to find and download 6 general
> Windows
> updates (which were primarily security updates).
>
> Somewhat to my surprise, half of these security updates failed to install,
> but the bigger surprise was another pop-up window, a history window, that
> showed 40 (!!!) failed update installations, starting on 22 June...! And,
> of
> course, the information icon that was supposed to explain how to "fix" the
> failed installs... didn't work!
>
> I have no idea what to make of this. Anyone have any insights?
>
> --------------------------------------------------------------------------------
>
>

I found the little hyperlink on the right of the Windows Update screen that
suggested this Microsoft Update download (including microsoft Office update,
etc.) and ran it without problems on a Tablet PC with Windows XP Tablet
Edition 2005 and another computer with regular XP. Both found only a junk
mail filter for Microsoft Outlook, which I had previously chosen not to
download. Other updates were already current on both computers.

"Steve S" <SteveS@discussions.microsoft.com> wrote in message
news:6191F50A-D243-448B-A5F2-2FD3A4E5972E@microsoft.com...
> Has anyone had problems with the new ActiveX control update for Windows
> Update? I downloaded and updated my Windows Update (it then becomes
> Microsoft
> Update) last evening, and then used it to find and download 6 general
> Windows
> updates (which were primarily security updates).

Mickey: Thanks for your comment. Have you tried clicking on the history
file (in the left pane)? If you have any red X's, can you click on them and
get a diagnostic comment? Just wondering...

"Mickey Segal" wrote:

> I found the little hyperlink ... and ran it without problems on a Tablet PC with Windows XP Tablet Edition 2005 and another computer with regular XP.

Yes, there is something strange on the Tablet. Most updates are listed as
Succeeded, but all the Feb 8 updates are listed as Failed, as are several
others, and the XP Service Pack 2 update is listed as Cancelled. Clicking
on the icon for more information initially failed due to the pop-up blocker,
but after disabling it temporarily clicking the icon re-started Microsoft
Update. Subsequently, clicking the icon gave generic advice such as trying
again to reinstall the update.

On my regular XP machine, all updates were listed as Succeeded, including
all the ones reporting oddly on the Tablet.

It sounds like the updates on the Tablet are not being reported properly.
The XP2 update seems to be working fine on the Tablet - I can't vouch for
the security upgrades. Maybe the Tablet versions have a different signature
that is not being recognized properly.


"Steve S" <SteveS@discussions.microsoft.com> wrote in message
news:725A416B-028E-48E1-A1AF-C51CE9568A79@microsoft.com...
> Mickey: Thanks for your comment. Have you tried clicking on the history
> file (in the left pane)? If you have any red X's, can you click on them
> and
> get a diagnostic comment?

Mickey, which version of Windows Update are you using? I've been testing
the now-released v.6 site since the beginning, and have had no issues
(except where expected) for several months. All current updates are showing
on Auto Update, as they should. Have you opted into the new site version
yet?

You may want to report your issues to the microsoft.public.windowsupdate
newsgroup where those who support that specific function will respond.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Mickey Segal" <not_monitored@example.com> wrote in message
news:eq8oWldfFHA.3916@tk2msftngp13.phx.gbl...
> Yes, there is something strange on the Tablet. Most updates are listed as
> Succeeded, but all the Feb 8 updates are listed as Failed, as are several
> others, and the XP Service Pack 2 update is listed as Cancelled. Clicking
> on the icon for more information initially failed due to the pop-up
> blocker, but after disabling it temporarily clicking the icon re-started
> Microsoft Update. Subsequently, clicking the icon gave generic advice
> such as trying again to reinstall the update.
>
> On my regular XP machine, all updates were listed as Succeeded, including
> all the ones reporting oddly on the Tablet.
>
> It sounds like the updates on the Tablet are not being reported properly.
> The XP2 update seems to be working fine on the Tablet - I can't vouch for
> the security upgrades. Maybe the Tablet versions have a different
> signature that is not being recognized properly.
>
>
> "Steve S" <SteveS@discussions.microsoft.com> wrote in message
> news:725A416B-028E-48E1-A1AF-C51CE9568A79@microsoft.com...
>> Mickey: Thanks for your comment. Have you tried clicking on the history
>> file (in the left pane)? If you have any red X's, can you click on them
>> and
>> get a diagnostic comment?
>
>

Yes, I switched from Windows Update to Microsoft update as described in this
thread.

The problem appears specific to the Tablet. Others with both a Tablet and a
regular XP computer should test if they have the same experiences of
incorrect reports on the Tablet but correct reports on regular XP.

"Chris H." <winxpnews********.com> wrote in message
news:OV%236mqdfFHA.1948@TK2MSFTNGP12.phx.gbl...
> Mickey, which version of Windows Update are you using? I've been testing
> the now-released v.6 site since the beginning, and have had no issues
> (except where expected) for several months. All current updates are
> showing on Auto Update, as they should. Have you opted into the new site
> version yet?
>
> You may want to report your issues to the microsoft.public.windowsupdate
> newsgroup where those who support that specific function will respond.

As I said, Mickey, I tested the new Microsoft Update for months, and never
saw what you're seeing. However the windowsupdate newsgroup would be the
place to submit the information and see what they say.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Mickey Segal" <not_monitored@example.com> wrote in message
news:%239B0nHefFHA.572@TK2MSFTNGP15.phx.gbl...
> Yes, I switched from Windows Update to Microsoft update as described in
> this thread.
>
> The problem appears specific to the Tablet. Others with both a Tablet and
> a regular XP computer should test if they have the same experiences of
> incorrect reports on the Tablet but correct reports on regular XP.
>
> "Chris H." <winxpnews********.com> wrote in message
> news:OV%236mqdfFHA.1948@TK2MSFTNGP12.phx.gbl...
>> Mickey, which version of Windows Update are you using? I've been testing
>> the now-released v.6 site since the beginning, and have had no issues
>> (except where expected) for several months. All current updates are
>> showing on Auto Update, as they should. Have you opted into the new site
>> version yet?
>>
>> You may want to report your issues to the microsoft.public.windowsupdate
>> newsgroup where those who support that specific function will respond.
>
>

"Chris H." wrote:
Chris & Mickey:

....I have tried to post about this twice on the WindowsUpdate newsgroup, but
now, several hours later, neither of my posts have appeared. I'm assuming
that they're just in the cue, waiting, but it certainly has been a long
time...?!?


> ...However the windowsupdate newsgroup would be the
> place to submit the information and see what they say.
> --
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone

Steve, the public newsgroups are primarily supported through volunteers,
with a few exceptions where a member or members of certain product groups
are active. There's no guarantee of a response, timely or otherwise, and I
would think some people are heading off (in the U.S.) for a long weekend
since the Fourth of July is Monday. Otherwise, I'd suggest you follow up
through the Troubleshooting information on the update site. I believe there
is even a contact address somewhere in the information.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Steve S" <SteveS@discussions.microsoft.com> wrote in message
news:39CDE2AC-4B50-4162-9758-8F2E45CA191A@microsoft.com...
>
>
> "Chris H." wrote:
> Chris & Mickey:
>
> ...I have tried to post about this twice on the WindowsUpdate newsgroup,
> but
> now, several hours later, neither of my posts have appeared. I'm assuming
> that they're just in the cue, waiting, but it certainly has been a long
> time...?!?
>
>
>> ...However the windowsupdate newsgroup would be the
>> place to submit the information and see what they say.
>> --
>> Chris H.
>> Microsoft Windows MVP/Tablet PC
>> Tablet Creations - http://nicecreations.us/
>> Associate Expert
>> Expert Zone - www.microsoft.com/windowsxp/expertzone
>

Well, believe it or not, Microsoft Tech Support came through with a fix!!

Apparently, the download folder got corrupted. Here's the text about the fix
from the MS support center:


"From the case log, I understand that Some updates failed to install after
you recently updated Update software to Microsoft Update. If I have
misunderstood your concern, please do not hesitate to correct me. We will
work together to resolve this specific issue through the course of the case.

After checking your attachment, I found the error 80240017. This error is
most likely caused by the corrupted Windows Update folder. We can take the
following steps to rename this folder to get this issue resolved.

1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.

net start WuAuServ

Please let me know if the steps work at your earliest convenience."


After performing the steps above, Microsoft Update re-downloaded the updates
that had failed to install... and installed them.

ALSO, the Update History no longer shows 37 other update installation
failures! So, how about that?!?!??

Good, they're the ones who deal with those issues more often. Glad it got
settled for you.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Steve S" <SteveS@discussions.microsoft.com> wrote in message
news:5F061073-3037-4C03-BF6E-4B9070E227DB@microsoft.com...
> Well, believe it or not, Microsoft Tech Support came through with a fix!!
>
> Apparently, the download folder got corrupted. Here's the text about the
> fix
> from the MS support center:
>
>
> "From the case log, I understand that Some updates failed to install after
> you recently updated Update software to Microsoft Update. If I have
> misunderstood your concern, please do not hesitate to correct me. We will
> work together to resolve this specific issue through the course of the
> case.
>
> After checking your attachment, I found the error 80240017. This error is
> most likely caused by the corrupted Windows Update folder. We can take the
> following steps to rename this folder to get this issue resolved.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
> 3. In the opened folder, rename the folder SoftwareDistribution to SDold.
> 4. Click Start, Run, type: cmd and press Enter. Please run the following
> command in the opened window.
>
> net start WuAuServ
>
> Please let me know if the steps work at your earliest convenience."
>
>
> After performing the steps above, Microsoft Update re-downloaded the
> updates
> that had failed to install... and installed them.
>
> ALSO, the Update History no longer shows 37 other update installation
> failures! So, how about that?!?!??
>
>