I just had to send in my TC 1100 for a repair - there was a dead pixel line
at the top of the screen. The unit is 1 year old and has a 3-year warranty.

After calling HP (maybe a couple of minutes wait before speaking to a
human!), HP arranged to send out a return box via DHL (a shipping company)
to my home address. I then called DHL to pick up the unit after packing the
unit in the box. DHL picked it up on Monday late afternoon (4:30 pm). It
was shipped to Alabama for repair. I received the unit back, completely
fixed, less than two days later - Wednesday morning at 10:00 am!!! HP
reported they replaced the LCD display and system board.

I was expecting to be without my unit for about a week. This was less than
48-hour turn around. Incredible.

By the way, the TC 1100 is great. I love it.

Good to hear. You must live across the street from the repair center? 8-)
I had a like experience with Toshiba, and one of the things I most liked was
I could check online for the progress of the repair. Each time something
was tested or replaced, the web page was updated.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Robert M. Lincoln" <robert.nospam@americanriver.com> wrote in message
news:evN9YCJFFHA.2032@tk2msftngp13.phx.gbl...
>I just had to send in my TC 1100 for a repair - there was a dead pixel line
>at the top of the screen. The unit is 1 year old and has a 3-year
>warranty.
>
> After calling HP (maybe a couple of minutes wait before speaking to a
> human!), HP arranged to send out a return box via DHL (a shipping company)
> to my home address. I then called DHL to pick up the unit after packing
> the unit in the box. DHL picked it up on Monday late afternoon (4:30 pm).
> It was shipped to Alabama for repair. I received the unit back,
> completely fixed, less than two days later - Wednesday morning at 10:00
> am!!! HP reported they replaced the LCD display and system board.
>
> I was expecting to be without my unit for about a week. This was less
> than 48-hour turn around. Incredible.
>
> By the way, the TC 1100 is great. I love it.
>
>

> I was expecting to be without my unit for about a week. This was less than
> 48-hour turn around. Incredible.

Gee whiz.....I guess firing Carly Fiorina is doing wonders for HP
already.....that is a FAST repair!