The Palm Desktop software loads fine on standard OS, including various SP's,
but will not load on XP Tablet OS. Using the same unit in both cases. Any
ideas?
The software seems to install OK, but hangs up when it tries to clean up and
exit.

Tablet PCs run Windows XP Pro as the operating system, so it may be
something like your anti-virus software hanging it up. Make sure everything
is shut down before you attempt the installation.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"morfman" <morfman@discussions.microsoft.com> wrote in message
news:967456F9-F120-4B1A-AA24-BBDDC88F370C@microsoft.com...
> The Palm Desktop software loads fine on standard OS, including various
> SP's,
> but will not load on XP Tablet OS. Using the same unit in both cases.
> Any
> ideas?
> The software seems to install OK, but hangs up when it tries to clean up
> and
> exit.
>

That occurred to me as well, and so I tried loading the Palm software after a
fresh OS install on the unit with no applications loaded (including AV, as
you noted). So, I don't think anything is interfering. I ran into a similar
issue once where the XP-Tablet acted differently than XP-Pro, and it had to
do with the fact that XP-Tablet turns on a variety of "Accesibility" options
by default. This is done, apparently, to aid in interfacing to the pen input
device. Don't know if this is the source on this issue, or not. Any
suggestions on how to eliminate all of the Accessibility options that
XP-Tablet turns on?



"Chris H." wrote:

> Tablet PCs run Windows XP Pro as the operating system, so it may be
> something like your anti-virus software hanging it up. Make sure everything
> is shut down before you attempt the installation.
> --
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>
> "morfman" <morfman@discussions.microsoft.com> wrote in message
> news:967456F9-F120-4B1A-AA24-BBDDC88F370C@microsoft.com...
> > The Palm Desktop software loads fine on standard OS, including various
> > SP's,
> > but will not load on XP Tablet OS. Using the same unit in both cases.
> > Any
> > ideas?
> > The software seems to install OK, but hangs up when it tries to clean up
> > and
> > exit.
> >
>
>
>

I've never seen any accessibility options turned on for a Tablet PC at all.
Take a look in Control Panel/Accessibility. If they're turned on there,
something strange is going on. You can very easily remove check marks from
all the boxes (if any) to turn them off. The only thing installed I've seen
is on the General tab in the two boxes under Notification.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"morfman" <morfman@discussions.microsoft.com> wrote in message
news:2F6C326D-D038-406E-8CB8-31036D383260@microsoft.com...
> That occurred to me as well, and so I tried loading the Palm software
> after a
> fresh OS install on the unit with no applications loaded (including AV, as
> you noted). So, I don't think anything is interfering. I ran into a
> similar
> issue once where the XP-Tablet acted differently than XP-Pro, and it had
> to
> do with the fact that XP-Tablet turns on a variety of "Accesibility"
> options
> by default. This is done, apparently, to aid in interfacing to the pen
> input
> device. Don't know if this is the source on this issue, or not. Any
> suggestions on how to eliminate all of the Accessibility options that
> XP-Tablet turns on?
>
>
>
> "Chris H." wrote:
>
>> Tablet PCs run Windows XP Pro as the operating system, so it may be
>> something like your anti-virus software hanging it up. Make sure
>> everything
>> is shut down before you attempt the installation.
>> --
>> Chris H.
>> Microsoft Windows MVP/Tablet PC
>> Tablet Creations - http://nicecreations.us/
>> Associate Expert
>> Expert Zone - www.microsoft.com/windowsxp/expertzone
>>
>>
>> "morfman" <morfman@discussions.microsoft.com> wrote in message
>> news:967456F9-F120-4B1A-AA24-BBDDC88F370C@microsoft.com...
>> > The Palm Desktop software loads fine on standard OS, including various
>> > SP's,
>> > but will not load on XP Tablet OS. Using the same unit in both cases.
>> > Any
>> > ideas?
>> > The software seems to install OK, but hangs up when it tries to clean
>> > up
>> > and
>> > exit.
>> >
>>
>>
>>

On 12/14/2004 4:01:03 PM, "=?Utf-8?B?bW9yZm1hbg==?=" wrote:
>That occurred to me as well, and so I tried loading the Palm software after a
>fresh OS install on the unit with no applications loaded (including AV, as
>you noted). So, I don't think anything is interfering. I ran into a similar
>issue once where the XP-Tablet acted differently than XP-Pro, and it had to
>do with the fact that XP-Tablet turns on a variety of "Accesibility" options
>by default. This is done, apparently, to aid in interfacing to the pen input
>device. Don't know if this is the source on this issue, or not. Any
>suggestions on how to eliminate all of the Accessibility options that
>XP-Tablet turns on?
>

I'd also check with the Palm software folks. I've come across a few
applications that refused to install on the tablet version of XP despite XP
being a "superset" of XP Pro. So things worked fine on XP Pro and refused to
on the tablet.

These examples are rare, but they *do* exist. Might want to see if Palm is
aware of any known issues and have workarounds already.


--
John