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  #1 (permalink)  
Old 10-17-2004, 04:15 PM
Dan Bailey
Newsgroup Contributor
 
Posts: n/a
Portege 3505 and SP2 lockup

I just installed XP SP2 on my 3505, and now I've got severe lockup
problems.

I use the built-in WiFi for connectivity. If I use the 'Synchronize
offline folders' tool, the system will hang completely (frozen screen,
no mouse response). Or if I disable and then enable the WiFi
connection from Control Panel, same result. Or if I just wait a
while, it'll lock up.

I downloaded and installed the latest BIOS and Atheros client
utilities from pcsupport.toshiba.com. No effect on the problem.

What else should I try? I'm loathe to reinstall Tablet XP SP0 from
the Toshiba CDs (assuming I can even find them). Any suggestions
appreciated.
Cheers
Dan
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Old 10-17-2004, 04:15 PM
  #2 (permalink)  
Old 10-17-2004, 07:17 PM
Chris H.
Newsgroup Contributor
 
Posts: n/a
Re: Portege 3505 and SP2 lockup

Dan, the most common area of problems are (1) need to update or reapply
drivers or (2) a system which had parasites, Trojans or a virus on the
computer. If you've checked your system for the latter issues as instructed
prior to installing XP SP2 and the Tablet PC Edition 2005, then I would
check them here on Toshiba's site:
http://www.csd.toshiba.com/cgi-bin/t...odItemList.jsp Even if
you need to reinstall suspect drivers (wireless, graphics, etc.) it is best
to do so in Safe Mode (F8 at startup).
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Dan Bailey" <dan@milliways.org> wrote in message
news:9d56f5b8.0410171118.69f6a9ec@posting.google.c om...
>I just installed XP SP2 on my 3505, and now I've got severe lockup
> problems.
>
> I use the built-in WiFi for connectivity. If I use the 'Synchronize
> offline folders' tool, the system will hang completely (frozen screen,
> no mouse response). Or if I disable and then enable the WiFi
> connection from Control Panel, same result. Or if I just wait a
> while, it'll lock up.
>
> I downloaded and installed the latest BIOS and Atheros client
> utilities from pcsupport.toshiba.com. No effect on the problem.
>
> What else should I try? I'm loathe to reinstall Tablet XP SP0 from
> the Toshiba CDs (assuming I can even find them). Any suggestions
> appreciated.
> Cheers
> Dan



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  #3 (permalink)  
Old 11-03-2004, 04:17 PM
Dan Bailey
Newsgroup Contributor
 
Posts: n/a
Re: Portege 3505 and SP2 lockup

Well, I tried reinstalling the drivers, to no avail. So then I tried
uninstalling SP2 using Add/Remove Programs. The result? A lockup in
the middle of the uninstall, and now the 3505 can't boot.

I get the Windows XP black screen, then straight to the blue screen of
death, saying a component wasn't found (unsurprising).

I've got a WinXP Home Edition CDROM, but I can't seem to get the 3505
to boot from CD. At startup, using the arrow keys to select the CD or
the PCMCIA slot as the boot device causes the CDROM light to come on
and its motor to spin, but it still tries to boot from the damaged
installation, and blue screens.

How does one recover from a damaged XP installation?
Cheers
Dan

"Chris H." <winxpnews********.com> wrote in message news:<O5JVtWJtEHA.3972@TK2MSFTNGP15.phx.gbl>...
> Dan, the most common area of problems are (1) need to update or reapply
> drivers or (2) a system which had parasites, Trojans or a virus on the
> computer. If you've checked your system for the latter issues as instructed
> prior to installing XP SP2 and the Tablet PC Edition 2005, then I would
> check them here on Toshiba's site:
> http://www.csd.toshiba.com/cgi-bin/t...odItemList.jsp Even if
> you need to reinstall suspect drivers (wireless, graphics, etc.) it is best
> to do so in Safe Mode (F8 at startup).
> --
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>
> "Dan Bailey" <dan@milliways.org> wrote in message
> news:9d56f5b8.0410171118.69f6a9ec@posting.google.c om...
> >I just installed XP SP2 on my 3505, and now I've got severe lockup
> > problems.
> >
> > I use the built-in WiFi for connectivity. If I use the 'Synchronize
> > offline folders' tool, the system will hang completely (frozen screen,
> > no mouse response). Or if I disable and then enable the WiFi
> > connection from Control Panel, same result. Or if I just wait a
> > while, it'll lock up.
> >
> > I downloaded and installed the latest BIOS and Atheros client
> > utilities from pcsupport.toshiba.com. No effect on the problem.
> >
> > What else should I try? I'm loathe to reinstall Tablet XP SP0 from
> > the Toshiba CDs (assuming I can even find them). Any suggestions
> > appreciated.
> > Cheers
> > Dan

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  #4 (permalink)  
Old 11-03-2004, 05:18 PM
Chris H.
Newsgroup Contributor
 
Posts: n/a
Re: Portege 3505 and SP2 lockup

Dan, don't even try anything at all with the XP Home edition version. It
has nothing to do with a Tablet PC, which runs Windows XP Pro and the Tablet
PC Edition superset.

Have you tried shutting down the machine, pulling the battery and then
disconnecting the power supply? Might give that a go to reset everything.
Then put the battery back and reconnect the a/c power.

If it doesn't boot properly, try booting using F8 to reach Safe Mode (first)
and if that is successful, try doing the uninstall. Failing that, try
booting to the Last Known Good. If all that fails, you're looking at a
reinstall from scratch with the OEM recovery CD/DVD.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Dan Bailey" <dan@milliways.org> wrote in message
news:9d56f5b8.0411031142.43a91eb5@posting.google.c om...
> Well, I tried reinstalling the drivers, to no avail. So then I tried
> uninstalling SP2 using Add/Remove Programs. The result? A lockup in
> the middle of the uninstall, and now the 3505 can't boot.
>
> I get the Windows XP black screen, then straight to the blue screen of
> death, saying a component wasn't found (unsurprising).
>
> I've got a WinXP Home Edition CDROM, but I can't seem to get the 3505
> to boot from CD. At startup, using the arrow keys to select the CD or
> the PCMCIA slot as the boot device causes the CDROM light to come on
> and its motor to spin, but it still tries to boot from the damaged
> installation, and blue screens.
>
> How does one recover from a damaged XP installation?
> Cheers
> Dan
>
> "Chris H." <winxpnews********.com> wrote in message
> news:<O5JVtWJtEHA.3972@TK2MSFTNGP15.phx.gbl>...
>> Dan, the most common area of problems are (1) need to update or reapply
>> drivers or (2) a system which had parasites, Trojans or a virus on the
>> computer. If you've checked your system for the latter issues as
>> instructed
>> prior to installing XP SP2 and the Tablet PC Edition 2005, then I would
>> check them here on Toshiba's site:
>> http://www.csd.toshiba.com/cgi-bin/t...odItemList.jsp Even if
>> you need to reinstall suspect drivers (wireless, graphics, etc.) it is
>> best
>> to do so in Safe Mode (F8 at startup).
>> --
>> Chris H.
>> Microsoft Windows MVP/Tablet PC
>> Tablet Creations - http://nicecreations.us/
>> Associate Expert
>> Expert Zone - www.microsoft.com/windowsxp/expertzone
>>
>>
>> "Dan Bailey" <dan@milliways.org> wrote in message
>> news:9d56f5b8.0410171118.69f6a9ec@posting.google.c om...
>> >I just installed XP SP2 on my 3505, and now I've got severe lockup
>> > problems.
>> >
>> > I use the built-in WiFi for connectivity. If I use the 'Synchronize
>> > offline folders' tool, the system will hang completely (frozen screen,
>> > no mouse response). Or if I disable and then enable the WiFi
>> > connection from Control Panel, same result. Or if I just wait a
>> > while, it'll lock up.
>> >
>> > I downloaded and installed the latest BIOS and Atheros client
>> > utilities from pcsupport.toshiba.com. No effect on the problem.
>> >
>> > What else should I try? I'm loathe to reinstall Tablet XP SP0 from
>> > the Toshiba CDs (assuming I can even find them). Any suggestions
>> > appreciated.
>> > Cheers
>> > Dan



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  #5 (permalink)  
Old 11-04-2004, 04:22 AM
Mike Williams [MVP]
Newsgroup Contributor
 
Posts: n/a
Re: Portege 3505 and SP2 lockup

Chris H. wrote:
> Dan, don't even try anything at all with the XP Home edition version. It
> has nothing to do with a Tablet PC, which runs Windows XP Pro and the Tablet
> PC Edition superset.
>
> Have you tried shutting down the machine, pulling the battery and then
> disconnecting the power supply? Might give that a go to reset everything.
> Then put the battery back and reconnect the a/c power.
>
> If it doesn't boot properly, try booting using F8 to reach Safe Mode (first)
> and if that is successful, try doing the uninstall. Failing that, try
> booting to the Last Known Good. If all that fails, you're looking at a
> reinstall from scratch with the OEM recovery CD/DVD.


You might try talking to Toshiba - there seems to be a few lockup
problems associated with Toshiba laptops (not just Tablets) since SP2.
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