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11-04-2004, 03:16 AM
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| Re: no pen works on Gateway M275 How do you take the screen apart and put a cd behind it. hardee2004 wrote: > *Hello, > Here at DSU, all freshmen and sophomores recieve m275s. EACH AND > EVERY ONE OF THEM HAS HAD THIS PROBLEM. It appears that the > digitalizer has a poor solder point. If you are in tablet mode > (screen covering keyboard) try pulling up on the top left and right > corners of the screen (or put something between the computer and the > screen to kind of pry it out) while moving around the pen. To fix > this problem, take the screen apart, and put a CD behind the LCD > panel (top left corner) and then put it back together. Or you can > send it to gateway, who will probably do the exact same thing. * -- tabletfoe ------------------------------------------------------------------------ Posted via http://hardware.mcse.ms ------------------------------------------------------------------------ View this thread: http://hardware.mcse.ms/message92046.html      |
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11-04-2004, 03:16 AM
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12-05-2004, 01:15 PM
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| RE: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! I'm reading this thread to find "Help" as my pen will not calibrate on my Acer C300 Tablet PC. It's like the white arrow is way someplace else rather than where I want it to go. When I do a restart of the computer, the firs calibrate goes okay. By the time I get to the OK, something inside my computer takes the white arrow everywhere else. I'm thinking that it may have something to do with adaware. So I ran the lavasoft and spybot. Still having problems. I've had my Tablet PC for 6 months without using the pen. Purchased a cross pen with hopes that a new pen would do the trick. Pretty sad situation. Any ideas? Eileen "ralph" wrote: > Someone PLEASE help --I'm getting close to mid-terms at college and > need to get my tablet back in action... > > I have had my Gateway M275 for just over a week now (have been > recording & writing a great amount of History notes already), and the > screen is no longer receptive to ANY pen (tried a new one from Gateway > and one from Belkin). On the day that it all stopped working, I was > able to take notes for two of my morning classes; then that afternoon, > no more response to my pen! > > The computer came loaded with MS Works, which I superceded with MS > Office XP Small Business (from my desktop, so I could use Word and > Outlook). Before the pen failure, I've also downloaded and installed > the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet Planner > demo (which, by the way, isn't working at all now). > > I chatted online with a Gateway rep earlier today. He recommended that > I either calibrate the pen (duh! it won't even register on the screen!) > or go to a Restore Point. I tried one R-P after another, all the back > to the first, with no success. > > Do I need to just re-install everything completely? Or replace the > computer? > > |
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12-05-2004, 01:15 PM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! Could be any of several things, Eileen. Are you running Windows XP SP2 and the Tablet PC Edition 2005 on the system? If so, have you reinstalled your pen drivers and graphic drivers since updating? Have you properly set the handedness in Control Panel? If everything is current and you have properly configured all the settings, I would take a look at Acer's support section on their web site for further information. It could just be you've got a faulty digitizer, and Acer would need to take a look at it. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 Tablet PC@discussions.microsoft.com> wrote in message news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... > I'm reading this thread to find "Help" as my pen will not calibrate on my > Acer C300 Tablet PC. It's like the white arrow is way someplace else > rather > than where I want it to go. When I do a restart of the computer, the firs > calibrate goes okay. By the time I get to the OK, something inside my > computer takes the white arrow everywhere else. I'm thinking that it may > have > something to do with adaware. So I ran the lavasoft and spybot. Still > having > problems. I've had my Tablet PC for 6 months without using the pen. > Purchased > a cross pen with hopes that a new pen would do the trick. Pretty sad > situation. Any ideas? > > Eileen > > "ralph" wrote: > >> Someone PLEASE help --I'm getting close to mid-terms at college and >> need to get my tablet back in action... >> >> I have had my Gateway M275 for just over a week now (have been >> recording & writing a great amount of History notes already), and the >> screen is no longer receptive to ANY pen (tried a new one from Gateway >> and one from Belkin). On the day that it all stopped working, I was >> able to take notes for two of my morning classes; then that afternoon, >> no more response to my pen! >> >> The computer came loaded with MS Works, which I superceded with MS >> Office XP Small Business (from my desktop, so I could use Word and >> Outlook). Before the pen failure, I've also downloaded and installed >> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet Planner >> demo (which, by the way, isn't working at all now). >> >> I chatted online with a Gateway rep earlier today. He recommended that >> I either calibrate the pen (duh! it won't even register on the screen!) >> or go to a Restore Point. I tried one R-P after another, all the back >> to the first, with no success. >> >> Do I need to just re-install everything completely? Or replace the >> computer? >> >> |
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12-05-2004, 01:15 PM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! Forgot to add too, that if you're using a pen which requires a battery that battery could be going out. You may need to replace it. 8-) -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "Chris H." <winxpnews********.com> wrote in message news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... > Could be any of several things, Eileen. Are you running Windows XP SP2 > and the Tablet PC Edition 2005 on the system? If so, have you reinstalled > your pen drivers and graphic drivers since updating? Have you properly > set the handedness in Control Panel? > > If everything is current and you have properly configured all the > settings, I would take a look at Acer's support section on their web site > for further information. It could just be you've got a faulty digitizer, > and Acer would need to take a look at it. > -- > Chris H. > Microsoft Windows MVP/Tablet PC > Tablet Creations - http://nicecreations.us/ > Associate Expert > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 > Tablet PC@discussions.microsoft.com> wrote in message > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... >> I'm reading this thread to find "Help" as my pen will not calibrate on my >> Acer C300 Tablet PC. It's like the white arrow is way someplace else >> rather >> than where I want it to go. When I do a restart of the computer, the firs >> calibrate goes okay. By the time I get to the OK, something inside my >> computer takes the white arrow everywhere else. I'm thinking that it may >> have >> something to do with adaware. So I ran the lavasoft and spybot. Still >> having >> problems. I've had my Tablet PC for 6 months without using the pen. >> Purchased >> a cross pen with hopes that a new pen would do the trick. Pretty sad >> situation. Any ideas? >> >> Eileen >> >> "ralph" wrote: >> >>> Someone PLEASE help --I'm getting close to mid-terms at college and >>> need to get my tablet back in action... >>> >>> I have had my Gateway M275 for just over a week now (have been >>> recording & writing a great amount of History notes already), and the >>> screen is no longer receptive to ANY pen (tried a new one from Gateway >>> and one from Belkin). On the day that it all stopped working, I was >>> able to take notes for two of my morning classes; then that afternoon, >>> no more response to my pen! >>> >>> The computer came loaded with MS Works, which I superceded with MS >>> Office XP Small Business (from my desktop, so I could use Word and >>> Outlook). Before the pen failure, I've also downloaded and installed >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet Planner >>> demo (which, by the way, isn't working at all now). >>> >>> I chatted online with a Gateway rep earlier today. He recommended that >>> I either calibrate the pen (duh! it won't even register on the screen!) >>> or go to a Restore Point. I tried one R-P after another, all the back >>> to the first, with no success. >>> >>> Do I need to just re-install everything completely? Or replace the >>> computer? >>> >>> > > |
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02-25-2005, 06:17 AM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! Hi Chris --- There's alot of misinformation that you are putting out there. I have a Gateway M275XL which worked wonderfully well until SP2...followed all the recommended fixes and none really work. I have upgraded my memory to 1.2g and when the system is shutting down the pen grabs the curser as well as on initial start up...then when the Windows start-up screen disappears so does the pen and cursor control...so what's up and what's the fix...you've been sending everyone on scavenger hunts and not really fixed the problem. Your thoughts? "Chris H." wrote: > Forgot to add too, that if you're using a pen which requires a battery that > battery could be going out. You may need to replace it. 8-) > -- > Chris H. > Microsoft Windows MVP/Tablet PC > Tablet Creations - http://nicecreations.us/ > Associate Expert > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > "Chris H." <winxpnews********.com> wrote in message > news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... > > Could be any of several things, Eileen. Are you running Windows XP SP2 > > and the Tablet PC Edition 2005 on the system? If so, have you reinstalled > > your pen drivers and graphic drivers since updating? Have you properly > > set the handedness in Control Panel? > > > > If everything is current and you have properly configured all the > > settings, I would take a look at Acer's support section on their web site > > for further information. It could just be you've got a faulty digitizer, > > and Acer would need to take a look at it. > > -- > > Chris H. > > Microsoft Windows MVP/Tablet PC > > Tablet Creations - http://nicecreations.us/ > > Associate Expert > > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > > > > "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 > > Tablet PC@discussions.microsoft.com> wrote in message > > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... > >> I'm reading this thread to find "Help" as my pen will not calibrate on my > >> Acer C300 Tablet PC. It's like the white arrow is way someplace else > >> rather > >> than where I want it to go. When I do a restart of the computer, the firs > >> calibrate goes okay. By the time I get to the OK, something inside my > >> computer takes the white arrow everywhere else. I'm thinking that it may > >> have > >> something to do with adaware. So I ran the lavasoft and spybot. Still > >> having > >> problems. I've had my Tablet PC for 6 months without using the pen. > >> Purchased > >> a cross pen with hopes that a new pen would do the trick. Pretty sad > >> situation. Any ideas? > >> > >> Eileen > >> > >> "ralph" wrote: > >> > >>> Someone PLEASE help --I'm getting close to mid-terms at college and > >>> need to get my tablet back in action... > >>> > >>> I have had my Gateway M275 for just over a week now (have been > >>> recording & writing a great amount of History notes already), and the > >>> screen is no longer receptive to ANY pen (tried a new one from Gateway > >>> and one from Belkin). On the day that it all stopped working, I was > >>> able to take notes for two of my morning classes; then that afternoon, > >>> no more response to my pen! > >>> > >>> The computer came loaded with MS Works, which I superceded with MS > >>> Office XP Small Business (from my desktop, so I could use Word and > >>> Outlook). Before the pen failure, I've also downloaded and installed > >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet Planner > >>> demo (which, by the way, isn't working at all now). > >>> > >>> I chatted online with a Gateway rep earlier today. He recommended that > >>> I either calibrate the pen (duh! it won't even register on the screen!) > >>> or go to a Restore Point. I tried one R-P after another, all the back > >>> to the first, with no success. > >>> > >>> Do I need to just re-install everything completely? Or replace the > >>> computer? > >>> > >>> > > > > > > > |
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02-25-2005, 06:17 AM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! Hi Chris --- There's alot of misinformation that you are putting out there. I have a Gateway M275XL which worked wonderfully well until SP2...followed all the recommended fixes and none really work. I have upgraded my memory to 1.2g and when the system is shutting down the pen grabs the curser as well as on initial start up...then when the Windows start-up screen disappears so does the pen and cursor control...so what's up and what's the fix...you've been sending everyone on scavenger hunts and not really fixed the problem. Your thoughts? "Chris H." wrote: > Forgot to add too, that if you're using a pen which requires a battery that > battery could be going out. You may need to replace it. 8-) > -- > Chris H. > Microsoft Windows MVP/Tablet PC > Tablet Creations - http://nicecreations.us/ > Associate Expert > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > "Chris H." <winxpnews********.com> wrote in message > news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... > > Could be any of several things, Eileen. Are you running Windows XP SP2 > > and the Tablet PC Edition 2005 on the system? If so, have you reinstalled > > your pen drivers and graphic drivers since updating? Have you properly > > set the handedness in Control Panel? > > > > If everything is current and you have properly configured all the > > settings, I would take a look at Acer's support section on their web site > > for further information. It could just be you've got a faulty digitizer, > > and Acer would need to take a look at it. > > -- > > Chris H. > > Microsoft Windows MVP/Tablet PC > > Tablet Creations - http://nicecreations.us/ > > Associate Expert > > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > > > > "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 > > Tablet PC@discussions.microsoft.com> wrote in message > > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... > >> I'm reading this thread to find "Help" as my pen will not calibrate on my > >> Acer C300 Tablet PC. It's like the white arrow is way someplace else > >> rather > >> than where I want it to go. When I do a restart of the computer, the firs > >> calibrate goes okay. By the time I get to the OK, something inside my > >> computer takes the white arrow everywhere else. I'm thinking that it may > >> have > >> something to do with adaware. So I ran the lavasoft and spybot. Still > >> having > >> problems. I've had my Tablet PC for 6 months without using the pen. > >> Purchased > >> a cross pen with hopes that a new pen would do the trick. Pretty sad > >> situation. Any ideas? > >> > >> Eileen > >> > >> "ralph" wrote: > >> > >>> Someone PLEASE help --I'm getting close to mid-terms at college and > >>> need to get my tablet back in action... > >>> > >>> I have had my Gateway M275 for just over a week now (have been > >>> recording & writing a great amount of History notes already), and the > >>> screen is no longer receptive to ANY pen (tried a new one from Gateway > >>> and one from Belkin). On the day that it all stopped working, I was > >>> able to take notes for two of my morning classes; then that afternoon, > >>> no more response to my pen! > >>> > >>> The computer came loaded with MS Works, which I superceded with MS > >>> Office XP Small Business (from my desktop, so I could use Word and > >>> Outlook). Before the pen failure, I've also downloaded and installed > >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet Planner > >>> demo (which, by the way, isn't working at all now). > >>> > >>> I chatted online with a Gateway rep earlier today. He recommended that > >>> I either calibrate the pen (duh! it won't even register on the screen!) > >>> or go to a Restore Point. I tried one R-P after another, all the back > >>> to the first, with no success. > >>> > >>> Do I need to just re-install everything completely? Or replace the > >>> computer? > >>> > >>> > > > > > > > |
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02-25-2005, 06:17 AM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! Sorry you feel that way, Tom. I don't have a Gateway M275XL, and therefore can only try to pass along experience with other Tablets or what I've dug out from investigating situations. If you find you're not getting answers here, or believe them to be incorrect, please feel free to investigate them for yourself, contact the Gateway support people since that's the product you own, and then post the solution. I'm sure we'd all love to hear a single answer to fix each problem. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "Tom" <Tom@discussions.microsoft.com> wrote in message news:68770676-5CCB-402D-9C75-14DB1BC0C5AB@microsoft.com... > Hi Chris --- There's alot of misinformation that you are putting out > there. I > have a Gateway M275XL which worked wonderfully well until SP2...followed > all > the recommended fixes and none really work. I have upgraded my memory to > 1.2g > and when the system is shutting down the pen grabs the curser as well as > on > initial start up...then when the Windows start-up screen disappears so > does > the pen and cursor control...so what's up and what's the fix...you've been > sending everyone on scavenger hunts and not really fixed the problem. Your > thoughts? > > "Chris H." wrote: > >> Forgot to add too, that if you're using a pen which requires a battery >> that >> battery could be going out. You may need to replace it. 8-) >> -- >> Chris H. >> Microsoft Windows MVP/Tablet PC >> Tablet Creations - http://nicecreations.us/ >> Associate Expert >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> "Chris H." <winxpnews********.com> wrote in message >> news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... >> > Could be any of several things, Eileen. Are you running Windows XP SP2 >> > and the Tablet PC Edition 2005 on the system? If so, have you >> > reinstalled >> > your pen drivers and graphic drivers since updating? Have you properly >> > set the handedness in Control Panel? >> > >> > If everything is current and you have properly configured all the >> > settings, I would take a look at Acer's support section on their web >> > site >> > for further information. It could just be you've got a faulty >> > digitizer, >> > and Acer would need to take a look at it. >> > -- >> > Chris H. >> > Microsoft Windows MVP/Tablet PC >> > Tablet Creations - http://nicecreations.us/ >> > Associate Expert >> > Expert Zone - www.microsoft.com/windowsxp/expertzone >> > >> > >> > "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 >> > Tablet PC@discussions.microsoft.com> wrote in message >> > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... >> >> I'm reading this thread to find "Help" as my pen will not calibrate on >> >> my >> >> Acer C300 Tablet PC. It's like the white arrow is way someplace else >> >> rather >> >> than where I want it to go. When I do a restart of the computer, the >> >> firs >> >> calibrate goes okay. By the time I get to the OK, something inside my >> >> computer takes the white arrow everywhere else. I'm thinking that it >> >> may >> >> have >> >> something to do with adaware. So I ran the lavasoft and spybot. Still >> >> having >> >> problems. I've had my Tablet PC for 6 months without using the pen. >> >> Purchased >> >> a cross pen with hopes that a new pen would do the trick. Pretty sad >> >> situation. Any ideas? >> >> >> >> Eileen >> >> >> >> "ralph" wrote: >> >> >> >>> Someone PLEASE help --I'm getting close to mid-terms at college and >> >>> need to get my tablet back in action... >> >>> >> >>> I have had my Gateway M275 for just over a week now (have been >> >>> recording & writing a great amount of History notes already), and the >> >>> screen is no longer receptive to ANY pen (tried a new one from >> >>> Gateway >> >>> and one from Belkin). On the day that it all stopped working, I was >> >>> able to take notes for two of my morning classes; then that >> >>> afternoon, >> >>> no more response to my pen! >> >>> >> >>> The computer came loaded with MS Works, which I superceded with MS >> >>> Office XP Small Business (from my desktop, so I could use Word and >> >>> Outlook). Before the pen failure, I've also downloaded and installed >> >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet Planner >> >>> demo (which, by the way, isn't working at all now). >> >>> >> >>> I chatted online with a Gateway rep earlier today. He recommended >> >>> that >> >>> I either calibrate the pen (duh! it won't even register on the >> >>> screen!) >> >>> or go to a Restore Point. I tried one R-P after another, all the back >> >>> to the first, with no success. >> >>> >> >>> Do I need to just re-install everything completely? Or replace the >> >>> computer? >> >>> >> >>> >> > >> > >> >> >> |
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02-25-2005, 05:17 PM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! Hi Chris, Thanks for your reply...the problem is sending folks off in alot of different directions when the issue rests with XP, NOT NERO, NOT THE PEN, NOT WACOM, NOT THE BATTERIES and all that stuff. The issues are many as those with Tablet PC's are telling other potential purchasers the systems don't work. The problem arises with the installation of XP SP2, and then the user, without a GOOD KNOWLEDGE BASE, ends up thinking maybe its other software they loaded e.g. Adobe, Nero or other software. The problem is XP SP2. I have contacted GATEWAY and WACOM and discovered it's NOT GATEWAY and NOT WACOM but XP SP2. Don't get me wrong XP and XP2 are GREAT PRODUCTS and I am a MICROSOFT FAN but I also expect MS to step up to the plate and help resolve issues. Such as something as simple as emailing Tablet XP SP2 users there are some problems and that we (MS) are on it. It's kind of like a product recall versus leaving users to struggle through trying to figure this out on their own. Gateway uses Microsoft as the OEM operating system so it would make sense for Microsoft to work with Gateway on how to fix the problem(s) created by MS. Doesn't this make sense? After adding more memory, uninstalling and reinstalling programs, including NERO which is getting a bad rap...the problem was resolved, in my case, by turning off the Windows automatic updates, including the windows firewall and then reinstalling the XP SP2 updates (just the updates and not XP SP2 in its entirety). I have to tell you that after working with the University of Illinois Plato system, building fighter intercept systems and developing the first ATM machines with IBM, I expect a level of reliability in the systems hitting the streets. There has got to be a better way and I'll leave it to the experts to fix it...there livelyhood depends on it. Best Regards "Chris H." wrote: > Sorry you feel that way, Tom. I don't have a Gateway M275XL, and therefore > can only try to pass along experience with other Tablets or what I've dug > out from investigating situations. > > If you find you're not getting answers here, or believe them to be > incorrect, please feel free to investigate them for yourself, contact the > Gateway support people since that's the product you own, and then post the > solution. I'm sure we'd all love to hear a single answer to fix each > problem. > -- > Chris H. > Microsoft Windows MVP/Tablet PC > Tablet Creations - http://nicecreations.us/ > Associate Expert > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > "Tom" <Tom@discussions.microsoft.com> wrote in message > news:68770676-5CCB-402D-9C75-14DB1BC0C5AB@microsoft.com... > > Hi Chris --- There's alot of misinformation that you are putting out > > there. I > > have a Gateway M275XL which worked wonderfully well until SP2...followed > > all > > the recommended fixes and none really work. I have upgraded my memory to > > 1.2g > > and when the system is shutting down the pen grabs the curser as well as > > on > > initial start up...then when the Windows start-up screen disappears so > > does > > the pen and cursor control...so what's up and what's the fix...you've been > > sending everyone on scavenger hunts and not really fixed the problem. Your > > thoughts? > > > > "Chris H." wrote: > > > >> Forgot to add too, that if you're using a pen which requires a battery > >> that > >> battery could be going out. You may need to replace it. 8-) > >> -- > >> Chris H. > >> Microsoft Windows MVP/Tablet PC > >> Tablet Creations - http://nicecreations.us/ > >> Associate Expert > >> Expert Zone - www.microsoft.com/windowsxp/expertzone > >> > >> > >> "Chris H." <winxpnews********.com> wrote in message > >> news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... > >> > Could be any of several things, Eileen. Are you running Windows XP SP2 > >> > and the Tablet PC Edition 2005 on the system? If so, have you > >> > reinstalled > >> > your pen drivers and graphic drivers since updating? Have you properly > >> > set the handedness in Control Panel? > >> > > >> > If everything is current and you have properly configured all the > >> > settings, I would take a look at Acer's support section on their web > >> > site > >> > for further information. It could just be you've got a faulty > >> > digitizer, > >> > and Acer would need to take a look at it. > >> > -- > >> > Chris H. > >> > Microsoft Windows MVP/Tablet PC > >> > Tablet Creations - http://nicecreations.us/ > >> > Associate Expert > >> > Expert Zone - www.microsoft.com/windowsxp/expertzone > >> > > >> > > >> > "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 > >> > Tablet PC@discussions.microsoft.com> wrote in message > >> > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... > >> >> I'm reading this thread to find "Help" as my pen will not calibrate on > >> >> my > >> >> Acer C300 Tablet PC. It's like the white arrow is way someplace else > >> >> rather > >> >> than where I want it to go. When I do a restart of the computer, the > >> >> firs > >> >> calibrate goes okay. By the time I get to the OK, something inside my > >> >> computer takes the white arrow everywhere else. I'm thinking that it > >> >> may > >> >> have > >> >> something to do with adaware. So I ran the lavasoft and spybot. Still > >> >> having > >> >> problems. I've had my Tablet PC for 6 months without using the pen. > >> >> Purchased > >> >> a cross pen with hopes that a new pen would do the trick. Pretty sad > >> >> situation. Any ideas? > >> >> > >> >> Eileen > >> >> > >> >> "ralph" wrote: > >> >> > >> >>> Someone PLEASE help --I'm getting close to mid-terms at college and > >> >>> need to get my tablet back in action... > >> >>> > >> >>> I have had my Gateway M275 for just over a week now (have been > >> >>> recording & writing a great amount of History notes already), and the > >> >>> screen is no longer receptive to ANY pen (tried a new one from > >> >>> Gateway > >> >>> and one from Belkin). On the day that it all stopped working, I was > >> >>> able to take notes for two of my morning classes; then that > >> >>> afternoon, > >> >>> no more response to my pen! > >> >>> > >> >>> The computer came loaded with MS Works, which I superceded with MS > >> >>> Office XP Small Business (from my desktop, so I could use Word and > >> >>> Outlook). Before the pen failure, I've also downloaded and installed > >> >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet Planner > >> >>> demo (which, by the way, isn't working at all now). > >> >>> > >> >>> I chatted online with a Gateway rep earlier today. He recommended > >> >>> that > >> >>> I either calibrate the pen (duh! it won't even register on the > >> >>> screen!) > >> >>> or go to a Restore Point. I tried one R-P after another, all the back > >> >>> to the first, with no success. > >> >>> > >> >>> Do I need to just re-install everything completely? Or replace the > >> >>> computer? > >> >>> > >> >>> > >> > > >> > > >> > >> > >> > > > |
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02-25-2005, 05:17 PM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! All of everything you've mentioned can be an issue, Tom. Like a friend of mine who complained that since installing Windows XP SP2 he could no longer get signed in on his local Realtor Board site. I had him check a few things, and finally went to pay him a visit at his office. He had installed the Yahoo search tool, and it was blocking the Realtor website sign-in pop-up. Definitely an XP SP2 issue, huh, Tom? The reality is that I do ask questions, make suggestions and try to diagnose problems for people. I admit I don't know all the answers, but try to work through them. I cannot tell from most original newsgroup posts what Tablet PC they're on, which version of the operating system is being run (so I don't know what Tablet PC Edition is there), or anything else about the particular computer like which drivers they're running. And I volunteer to do this. I receive no compensation, do it on my own time (which is plenty because I'm permanently disabled) because I try to keep active in my own way and help others in the process. A lot of the issues which are caused by XP SP2 are because the drivers need to be reinstalled or newer (XP SP2-specific) drivers downloaded from the OEM support web site for installation. Whether the OEMs are on top of issues or not is something the owners of their products need to tell them by contacting to their support section. You know what one of the common tech support suggestions is? Turn off the Windows Firewall. Can you believe that? Several years ago, the Millennium operating system was introduced. At the time, I had a Compaq laptop, and I don't remember the exact details but I believe Hibernation caused an issue with the (Compaq) drivers for the keyboard volume control buttons, rendering them useless. You know how long it took Compaq to fix the problem? Millennium was released to manufacturing (pressing of commercial CDs) on June 19, 2000. Compaq didn't come out with a new driver to fix THEIR issue until February, 2001. And OEMs work right along with Microsoft's beta teams in the process of developing their drivers, too. Remember when Windows XP first came out? It did not include any OpenGL support for graphics cards. Why? Because the various video card manufacturers wanted to wait for the final code before writing the drivers, and not "guess" at the locked-down version. That's the way the industry works, and some OEMs are quicker than others, but they all work very closely with Microsoft. Microsoft does work with their Partners, and a lot, every single day. The reason I suggest a lot of times to contact an OEM is because the issue is beyond my (or your) ability to bring in a solution. If we've tried 18 different things, and something is still amiss which may be something like a faulty digitizer, then the manufacturer needs to be contacted. As I said before, feel free to jump in here and help other users like I try to do. Meanwhile, if you want to offer suggestions to Microsoft, please use the MSWish suggestion page: http://register.microsoft.com/mswish/suggestion.asp I shall still do the best I can here to solve problems and help users. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "Tom" <Tom@discussions.microsoft.com> wrote in message news:AB8081F5-811E-4EE7-AB11-4FBBF1755AA3@microsoft.com... > Hi Chris, > > Thanks for your reply...the problem is sending folks off in alot of > different directions when the issue rests with XP, NOT NERO, NOT THE PEN, > NOT > WACOM, NOT THE BATTERIES and all that stuff. The issues are many as those > with Tablet PC's are telling other potential purchasers the systems don't > work. The problem arises with the installation of XP SP2, and then the > user, > without a GOOD KNOWLEDGE BASE, ends up thinking maybe its other software > they > loaded e.g. Adobe, Nero or other software. The problem is XP SP2. I have > contacted GATEWAY and WACOM and discovered it's NOT GATEWAY and NOT WACOM > but > XP SP2. Don't get me wrong XP and XP2 are GREAT PRODUCTS and I am a > MICROSOFT > FAN but I also expect MS to step up to the plate and help resolve issues. > Such as something as simple as emailing Tablet XP SP2 users there are some > problems and that we (MS) are on it. It's kind of like a product recall > versus leaving users to struggle through trying to figure this out on > their > own. Gateway uses Microsoft as the OEM operating system so it would make > sense for Microsoft to work with Gateway on how to fix the problem(s) > created > by MS. Doesn't this make sense? After adding more memory, uninstalling and > reinstalling programs, including NERO which is getting a bad rap...the > problem was resolved, in my case, by turning off the Windows automatic > updates, including the windows firewall and then reinstalling the XP SP2 > updates (just the updates and not XP SP2 in its entirety). I have to tell > you > that after working with the University of Illinois Plato system, building > fighter intercept systems and developing the first ATM machines with IBM, > I > expect a level of reliability in the systems hitting the streets. There > has > got to be a better way and I'll leave it to the experts to fix it...there > livelyhood depends on it. > > Best Regards > > "Chris H." wrote: > >> Sorry you feel that way, Tom. I don't have a Gateway M275XL, and >> therefore >> can only try to pass along experience with other Tablets or what I've dug >> out from investigating situations. >> >> If you find you're not getting answers here, or believe them to be >> incorrect, please feel free to investigate them for yourself, contact the >> Gateway support people since that's the product you own, and then post >> the >> solution. I'm sure we'd all love to hear a single answer to fix each >> problem. >> -- >> Chris H. >> Microsoft Windows MVP/Tablet PC >> Tablet Creations - http://nicecreations.us/ >> Associate Expert >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message >> news:68770676-5CCB-402D-9C75-14DB1BC0C5AB@microsoft.com... >> > Hi Chris --- There's alot of misinformation that you are putting out >> > there. I >> > have a Gateway M275XL which worked wonderfully well until >> > SP2...followed >> > all >> > the recommended fixes and none really work. I have upgraded my memory >> > to >> > 1.2g >> > and when the system is shutting down the pen grabs the curser as well >> > as >> > on >> > initial start up...then when the Windows start-up screen disappears so >> > does >> > the pen and cursor control...so what's up and what's the fix...you've >> > been >> > sending everyone on scavenger hunts and not really fixed the problem. >> > Your >> > thoughts? >> > >> > "Chris H." wrote: >> > >> >> Forgot to add too, that if you're using a pen which requires a battery >> >> that >> >> battery could be going out. You may need to replace it. 8-) >> >> -- >> >> Chris H. >> >> Microsoft Windows MVP/Tablet PC >> >> Tablet Creations - http://nicecreations.us/ >> >> Associate Expert >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> >> >> >> "Chris H." <winxpnews********.com> wrote in message >> >> news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... >> >> > Could be any of several things, Eileen. Are you running Windows XP >> >> > SP2 >> >> > and the Tablet PC Edition 2005 on the system? If so, have you >> >> > reinstalled >> >> > your pen drivers and graphic drivers since updating? Have you >> >> > properly >> >> > set the handedness in Control Panel? >> >> > >> >> > If everything is current and you have properly configured all the >> >> > settings, I would take a look at Acer's support section on their web >> >> > site >> >> > for further information. It could just be you've got a faulty >> >> > digitizer, >> >> > and Acer would need to take a look at it. >> >> > -- >> >> > Chris H. >> >> > Microsoft Windows MVP/Tablet PC >> >> > Tablet Creations - http://nicecreations.us/ >> >> > Associate Expert >> >> > Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> > >> >> > >> >> > "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 >> >> > Tablet PC@discussions.microsoft.com> wrote in message >> >> > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... >> >> >> I'm reading this thread to find "Help" as my pen will not calibrate >> >> >> on >> >> >> my >> >> >> Acer C300 Tablet PC. It's like the white arrow is way someplace >> >> >> else >> >> >> rather >> >> >> than where I want it to go. When I do a restart of the computer, >> >> >> the >> >> >> firs >> >> >> calibrate goes okay. By the time I get to the OK, something inside >> >> >> my >> >> >> computer takes the white arrow everywhere else. I'm thinking that >> >> >> it >> >> >> may >> >> >> have >> >> >> something to do with adaware. So I ran the lavasoft and spybot. >> >> >> Still >> >> >> having >> >> >> problems. I've had my Tablet PC for 6 months without using the pen. >> >> >> Purchased >> >> >> a cross pen with hopes that a new pen would do the trick. Pretty >> >> >> sad >> >> >> situation. Any ideas? >> >> >> >> >> >> Eileen >> >> >> >> >> >> "ralph" wrote: >> >> >> >> >> >>> Someone PLEASE help --I'm getting close to mid-terms at college >> >> >>> and >> >> >>> need to get my tablet back in action... >> >> >>> >> >> >>> I have had my Gateway M275 for just over a week now (have been >> >> >>> recording & writing a great amount of History notes already), and >> >> >>> the >> >> >>> screen is no longer receptive to ANY pen (tried a new one from >> >> >>> Gateway >> >> >>> and one from Belkin). On the day that it all stopped working, I >> >> >>> was >> >> >>> able to take notes for two of my morning classes; then that >> >> >>> afternoon, >> >> >>> no more response to my pen! >> >> >>> >> >> >>> The computer came loaded with MS Works, which I superceded with MS >> >> >>> Office XP Small Business (from my desktop, so I could use Word and >> >> >>> Outlook). Before the pen failure, I've also downloaded and >> >> >>> installed >> >> >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet >> >> >>> Planner >> >> >>> demo (which, by the way, isn't working at all now). >> >> >>> >> >> >>> I chatted online with a Gateway rep earlier today. He recommended >> >> >>> that >> >> >>> I either calibrate the pen (duh! it won't even register on the >> >> >>> screen!) >> >> >>> or go to a Restore Point. I tried one R-P after another, all the >> >> >>> back >> >> >>> to the first, with no success. >> >> >>> >> >> >>> Do I need to just re-install everything completely? Or replace the >> >> >>> computer? >> >> >>> >> >> >>> >> >> > >> >> > >> >> >> >> >> >> >> >> >> |
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02-25-2005, 08:15 PM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! As a point of interest as I have installed new software, after discovering the fix, (reinstalling XP XP2 updates, not XP2 itself) I have had to go back and reinstall the XP2 updates as new software is added. Perhaps with your influence you can pass this information onto your friends at MS and ask them to figure out what is going on then have them post a response back to the newsgroup. Thanks "Chris H." wrote: > All of everything you've mentioned can be an issue, Tom. Like a friend of > mine who complained that since installing Windows XP SP2 he could no longer > get signed in on his local Realtor Board site. I had him check a few > things, and finally went to pay him a visit at his office. > > He had installed the Yahoo search tool, and it was blocking the Realtor > website sign-in pop-up. Definitely an XP SP2 issue, huh, Tom? > > The reality is that I do ask questions, make suggestions and try to diagnose > problems for people. I admit I don't know all the answers, but try to work > through them. I cannot tell from most original newsgroup posts what Tablet > PC they're on, which version of the operating system is being run (so I > don't know what Tablet PC Edition is there), or anything else about the > particular computer like which drivers they're running. > > And I volunteer to do this. I receive no compensation, do it on my own time > (which is plenty because I'm permanently disabled) because I try to keep > active in my own way and help others in the process. > > A lot of the issues which are caused by XP SP2 are because the drivers need > to be reinstalled or newer (XP SP2-specific) drivers downloaded from the OEM > support web site for installation. Whether the OEMs are on top of issues or > not is something the owners of their products need to tell them by > contacting to their support section. You know what one of the common tech > support suggestions is? Turn off the Windows Firewall. Can you believe > that? > > Several years ago, the Millennium operating system was introduced. At the > time, I had a Compaq laptop, and I don't remember the exact details but I > believe Hibernation caused an issue with the (Compaq) drivers for the > keyboard volume control buttons, rendering them useless. You know how long > it took Compaq to fix the problem? Millennium was released to manufacturing > (pressing of commercial CDs) on June 19, 2000. Compaq didn't come out with > a new driver to fix THEIR issue until February, 2001. And OEMs work right > along with Microsoft's beta teams in the process of developing their > drivers, too. > > Remember when Windows XP first came out? It did not include any OpenGL > support for graphics cards. Why? Because the various video card > manufacturers wanted to wait for the final code before writing the drivers, > and not "guess" at the locked-down version. That's the way the industry > works, and some OEMs are quicker than others, but they all work very closely > with Microsoft. > > Microsoft does work with their Partners, and a lot, every single day. The > reason I suggest a lot of times to contact an OEM is because the issue is > beyond my (or your) ability to bring in a solution. If we've tried 18 > different things, and something is still amiss which may be something like a > faulty digitizer, then the manufacturer needs to be contacted. > > As I said before, feel free to jump in here and help other users like I try > to do. Meanwhile, if you want to offer suggestions to Microsoft, please use > the MSWish suggestion page: > http://register.microsoft.com/mswish/suggestion.asp > > I shall still do the best I can here to solve problems and help users. > -- > Chris H. > Microsoft Windows MVP/Tablet PC > Tablet Creations - http://nicecreations.us/ > Associate Expert > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > "Tom" <Tom@discussions.microsoft.com> wrote in message > news:AB8081F5-811E-4EE7-AB11-4FBBF1755AA3@microsoft.com... > > Hi Chris, > > > > Thanks for your reply...the problem is sending folks off in alot of > > different directions when the issue rests with XP, NOT NERO, NOT THE PEN, > > NOT > > WACOM, NOT THE BATTERIES and all that stuff. The issues are many as those > > with Tablet PC's are telling other potential purchasers the systems don't > > work. The problem arises with the installation of XP SP2, and then the > > user, > > without a GOOD KNOWLEDGE BASE, ends up thinking maybe its other software > > they > > loaded e.g. Adobe, Nero or other software. The problem is XP SP2. I have > > contacted GATEWAY and WACOM and discovered it's NOT GATEWAY and NOT WACOM > > but > > XP SP2. Don't get me wrong XP and XP2 are GREAT PRODUCTS and I am a > > MICROSOFT > > FAN but I also expect MS to step up to the plate and help resolve issues. > > Such as something as simple as emailing Tablet XP SP2 users there are some > > problems and that we (MS) are on it. It's kind of like a product recall > > versus leaving users to struggle through trying to figure this out on > > their > > own. Gateway uses Microsoft as the OEM operating system so it would make > > sense for Microsoft to work with Gateway on how to fix the problem(s) > > created > > by MS. Doesn't this make sense? After adding more memory, uninstalling and > > reinstalling programs, including NERO which is getting a bad rap...the > > problem was resolved, in my case, by turning off the Windows automatic > > updates, including the windows firewall and then reinstalling the XP SP2 > > updates (just the updates and not XP SP2 in its entirety). I have to tell > > you > > that after working with the University of Illinois Plato system, building > > fighter intercept systems and developing the first ATM machines with IBM, > > I > > expect a level of reliability in the systems hitting the streets. There > > has > > got to be a better way and I'll leave it to the experts to fix it...there > > livelyhood depends on it. > > > > Best Regards > > > > "Chris H." wrote: > > > >> Sorry you feel that way, Tom. I don't have a Gateway M275XL, and > >> therefore > >> can only try to pass along experience with other Tablets or what I've dug > >> out from investigating situations. > >> > >> If you find you're not getting answers here, or believe them to be > >> incorrect, please feel free to investigate them for yourself, contact the > >> Gateway support people since that's the product you own, and then post > >> the > >> solution. I'm sure we'd all love to hear a single answer to fix each > >> problem. > >> -- > >> Chris H. > >> Microsoft Windows MVP/Tablet PC > >> Tablet Creations - http://nicecreations.us/ > >> Associate Expert > >> Expert Zone - www.microsoft.com/windowsxp/expertzone > >> > >> > >> "Tom" <Tom@discussions.microsoft.com> wrote in message > >> news:68770676-5CCB-402D-9C75-14DB1BC0C5AB@microsoft.com... > >> > Hi Chris --- There's alot of misinformation that you are putting out > >> > there. I > >> > have a Gateway M275XL which worked wonderfully well until > >> > SP2...followed > >> > all > >> > the recommended fixes and none really work. I have upgraded my memory > >> > to > >> > 1.2g > >> > and when the system is shutting down the pen grabs the curser as well > >> > as > >> > on > >> > initial start up...then when the Windows start-up screen disappears so > >> > does > >> > the pen and cursor control...so what's up and what's the fix...you've > >> > been > >> > sending everyone on scavenger hunts and not really fixed the problem. > >> > Your > >> > thoughts? > >> > > >> > "Chris H." wrote: > >> > > >> >> Forgot to add too, that if you're using a pen which requires a battery > >> >> that > >> >> battery could be going out. You may need to replace it. 8-) > >> >> -- > >> >> Chris H. > >> >> Microsoft Windows MVP/Tablet PC > >> >> Tablet Creations - http://nicecreations.us/ > >> >> Associate Expert > >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone > >> >> > >> >> > >> >> "Chris H." <winxpnews********.com> wrote in message > >> >> news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... > >> >> > Could be any of several things, Eileen. Are you running Windows XP > >> >> > SP2 > >> >> > and the Tablet PC Edition 2005 on the system? If so, have you > >> >> > reinstalled > >> >> > your pen drivers and graphic drivers since updating? Have you > >> >> > properly > >> >> > set the handedness in Control Panel? > >> >> > > >> >> > If everything is current and you have properly configured all the > >> >> > settings, I would take a look at Acer's support section on their web > >> >> > site > >> >> > for further information. It could just be you've got a faulty > >> >> > digitizer, > >> >> > and Acer would need to take a look at it. > >> >> > -- > >> >> > Chris H. > >> >> > Microsoft Windows MVP/Tablet PC > >> >> > Tablet Creations - http://nicecreations.us/ > >> >> > Associate Expert > >> >> > Expert Zone - www.microsoft.com/windowsxp/expertzone > >> >> > > >> >> > > >> >> > "pen problems with Acer C300 Tablet PC" <pen problems with Acer C300 > >> >> > Tablet PC@discussions.microsoft.com> wrote in message > >> >> > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... > >> >> >> I'm reading this thread to find "Help" as my pen will not calibrate > >> >> >> on > >> >> >> my > >> >> >> Acer C300 Tablet PC. It's like the white arrow is way someplace > >> >> >> else > >> >> >> rather > >> >> >> than where I want it to go. When I do a restart of the computer, > >> >> >> the > >> >> >> firs > >> >> >> calibrate goes okay. By the time I get to the OK, something inside > >> >> >> my > >> >> >> computer takes the white arrow everywhere else. I'm thinking that > >> >> >> it > >> >> >> may > >> >> >> have > >> >> >> something to do with adaware. So I ran the lavasoft and spybot. > >> >> >> Still > >> >> >> having > >> >> >> problems. I've had my Tablet PC for 6 months without using the pen. > >> >> >> Purchased > >> >> >> a cross pen with hopes that a new pen would do the trick. Pretty > >> >> >> sad > >> >> >> situation. Any ideas? > >> >> >> > >> >> >> Eileen > >> >> >> > >> >> >> "ralph" wrote: > >> >> >> > >> >> >>> Someone PLEASE help --I'm getting close to mid-terms at college > >> >> >>> and > >> >> >>> need to get my tablet back in action... > >> >> >>> > >> >> >>> I have had my Gateway M275 for just over a week now (have been > >> >> >>> recording & writing a great amount of History notes already), and > >> >> >>> the > >> >> >>> screen is no longer receptive to ANY pen (tried a new one from > >> >> >>> Gateway > >> >> >>> and one from Belkin). On the day that it all stopped working, I > >> >> >>> was > >> >> >>> able to take notes for two of my morning classes; then that > >> >> >>> afternoon, > >> >> >>> no more response to my pen! > >> >> >>> > >> >> >>> The computer came loaded with MS Works, which I superceded with MS > >> >> >>> Office XP Small Business (from my desktop, so I could use Word and > >> >> >>> Outlook). Before the pen failure, I've also downloaded and > >> >> >>> installed > >> >> >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet > >> >> >>> Planner > >> >> >>> demo (which, by the way, isn't working at all now). > >> >> >>> > >> >> >>> I chatted online with a Gateway rep earlier today. He recommended > >> >> >>> that > >> >> >>> I either calibrate the pen (duh! it won't even register on the > >> >> >>> screen!) > >> >> >>> or go to a Restore Point. I tried one R-P after another, all the > >> >> >>> back > >> >> >>> to the first, with no success. > >> >> >>> > >> >> >>> Do I need to just re-install everything completely? Or replace the > >> >> >>> computer? > >> >> >>> > >> >> >>> > >> >> > > >> >> > > >> >> > >> >> > >> >> > >> > >> > >> > > > |
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02-25-2005, 09:21 PM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! Microsoft doesn't normally post in the public newsgroups, Tom. These are for peer support. What new software did you install, and why was it necessary to reinstall XP2 updates? Error messages? BSOD? Dysfunctional programs? Any errors in Event Viewer, either Application or System? -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "Tom" <Tom@discussions.microsoft.com> wrote in message news:B83D7202-5BE4-4A34-843D-1A39AFC906C5@microsoft.com... > As a point of interest as I have installed new software, after discovering > the fix, (reinstalling XP XP2 updates, not XP2 itself) I have had to go > back > and reinstall the XP2 updates as new software is added. Perhaps with your > influence you can pass this information onto your friends at MS and ask > them > to figure out what is going on then have them post a response back to the > newsgroup. > > Thanks > > "Chris H." wrote: > >> All of everything you've mentioned can be an issue, Tom. Like a friend >> of >> mine who complained that since installing Windows XP SP2 he could no >> longer >> get signed in on his local Realtor Board site. I had him check a few >> things, and finally went to pay him a visit at his office. >> >> He had installed the Yahoo search tool, and it was blocking the Realtor >> website sign-in pop-up. Definitely an XP SP2 issue, huh, Tom? >> >> The reality is that I do ask questions, make suggestions and try to >> diagnose >> problems for people. I admit I don't know all the answers, but try to >> work >> through them. I cannot tell from most original newsgroup posts what >> Tablet >> PC they're on, which version of the operating system is being run (so I >> don't know what Tablet PC Edition is there), or anything else about the >> particular computer like which drivers they're running. >> >> And I volunteer to do this. I receive no compensation, do it on my own >> time >> (which is plenty because I'm permanently disabled) because I try to keep >> active in my own way and help others in the process. >> >> A lot of the issues which are caused by XP SP2 are because the drivers >> need >> to be reinstalled or newer (XP SP2-specific) drivers downloaded from the >> OEM >> support web site for installation. Whether the OEMs are on top of issues >> or >> not is something the owners of their products need to tell them by >> contacting to their support section. You know what one of the common >> tech >> support suggestions is? Turn off the Windows Firewall. Can you believe >> that? >> >> Several years ago, the Millennium operating system was introduced. At >> the >> time, I had a Compaq laptop, and I don't remember the exact details but I >> believe Hibernation caused an issue with the (Compaq) drivers for the >> keyboard volume control buttons, rendering them useless. You know how >> long >> it took Compaq to fix the problem? Millennium was released to >> manufacturing >> (pressing of commercial CDs) on June 19, 2000. Compaq didn't come out >> with >> a new driver to fix THEIR issue until February, 2001. And OEMs work >> right >> along with Microsoft's beta teams in the process of developing their >> drivers, too. >> >> Remember when Windows XP first came out? It did not include any OpenGL >> support for graphics cards. Why? Because the various video card >> manufacturers wanted to wait for the final code before writing the >> drivers, >> and not "guess" at the locked-down version. That's the way the industry >> works, and some OEMs are quicker than others, but they all work very >> closely >> with Microsoft. >> >> Microsoft does work with their Partners, and a lot, every single day. >> The >> reason I suggest a lot of times to contact an OEM is because the issue is >> beyond my (or your) ability to bring in a solution. If we've tried 18 >> different things, and something is still amiss which may be something >> like a >> faulty digitizer, then the manufacturer needs to be contacted. >> >> As I said before, feel free to jump in here and help other users like I >> try >> to do. Meanwhile, if you want to offer suggestions to Microsoft, please >> use >> the MSWish suggestion page: >> http://register.microsoft.com/mswish/suggestion.asp >> >> I shall still do the best I can here to solve problems and help users. >> -- >> Chris H. >> Microsoft Windows MVP/Tablet PC >> Tablet Creations - http://nicecreations.us/ >> Associate Expert >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message >> news:AB8081F5-811E-4EE7-AB11-4FBBF1755AA3@microsoft.com... >> > Hi Chris, >> > >> > Thanks for your reply...the problem is sending folks off in alot of >> > different directions when the issue rests with XP, NOT NERO, NOT THE >> > PEN, >> > NOT >> > WACOM, NOT THE BATTERIES and all that stuff. The issues are many as >> > those >> > with Tablet PC's are telling other potential purchasers the systems >> > don't >> > work. The problem arises with the installation of XP SP2, and then the >> > user, >> > without a GOOD KNOWLEDGE BASE, ends up thinking maybe its other >> > software >> > they >> > loaded e.g. Adobe, Nero or other software. The problem is XP SP2. I >> > have >> > contacted GATEWAY and WACOM and discovered it's NOT GATEWAY and NOT >> > WACOM >> > but >> > XP SP2. Don't get me wrong XP and XP2 are GREAT PRODUCTS and I am a >> > MICROSOFT >> > FAN but I also expect MS to step up to the plate and help resolve >> > issues. >> > Such as something as simple as emailing Tablet XP SP2 users there are >> > some >> > problems and that we (MS) are on it. It's kind of like a product recall >> > versus leaving users to struggle through trying to figure this out on >> > their >> > own. Gateway uses Microsoft as the OEM operating system so it would >> > make >> > sense for Microsoft to work with Gateway on how to fix the problem(s) >> > created >> > by MS. Doesn't this make sense? After adding more memory, uninstalling >> > and >> > reinstalling programs, including NERO which is getting a bad rap...the >> > problem was resolved, in my case, by turning off the Windows automatic >> > updates, including the windows firewall and then reinstalling the XP >> > SP2 >> > updates (just the updates and not XP SP2 in its entirety). I have to >> > tell >> > you >> > that after working with the University of Illinois Plato system, >> > building >> > fighter intercept systems and developing the first ATM machines with >> > IBM, >> > I >> > expect a level of reliability in the systems hitting the streets. There >> > has >> > got to be a better way and I'll leave it to the experts to fix >> > it...there >> > livelyhood depends on it. >> > >> > Best Regards >> > >> > "Chris H." wrote: >> > >> >> Sorry you feel that way, Tom. I don't have a Gateway M275XL, and >> >> therefore >> >> can only try to pass along experience with other Tablets or what I've >> >> dug >> >> out from investigating situations. >> >> >> >> If you find you're not getting answers here, or believe them to be >> >> incorrect, please feel free to investigate them for yourself, contact >> >> the >> >> Gateway support people since that's the product you own, and then post >> >> the >> >> solution. I'm sure we'd all love to hear a single answer to fix each >> >> problem. >> >> -- >> >> Chris H. >> >> Microsoft Windows MVP/Tablet PC >> >> Tablet Creations - http://nicecreations.us/ >> >> Associate Expert >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> >> >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message >> >> news:68770676-5CCB-402D-9C75-14DB1BC0C5AB@microsoft.com... >> >> > Hi Chris --- There's alot of misinformation that you are putting out >> >> > there. I >> >> > have a Gateway M275XL which worked wonderfully well until >> >> > SP2...followed >> >> > all >> >> > the recommended fixes and none really work. I have upgraded my >> >> > memory >> >> > to >> >> > 1.2g >> >> > and when the system is shutting down the pen grabs the curser as >> >> > well >> >> > as >> >> > on >> >> > initial start up...then when the Windows start-up screen disappears >> >> > so >> >> > does >> >> > the pen and cursor control...so what's up and what's the >> >> > fix...you've >> >> > been >> >> > sending everyone on scavenger hunts and not really fixed the >> >> > problem. >> >> > Your >> >> > thoughts? >> >> > >> >> > "Chris H." wrote: >> >> > >> >> >> Forgot to add too, that if you're using a pen which requires a >> >> >> battery >> >> >> that >> >> >> battery could be going out. You may need to replace it. 8-) >> >> >> -- >> >> >> Chris H. >> >> >> Microsoft Windows MVP/Tablet PC >> >> >> Tablet Creations - http://nicecreations.us/ >> >> >> Associate Expert >> >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> >> >> >> >> >> >> "Chris H." <winxpnews********.com> wrote in message >> >> >> news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... >> >> >> > Could be any of several things, Eileen. Are you running Windows >> >> >> > XP >> >> >> > SP2 >> >> >> > and the Tablet PC Edition 2005 on the system? If so, have you >> >> >> > reinstalled >> >> >> > your pen drivers and graphic drivers since updating? Have you >> >> >> > properly >> >> >> > set the handedness in Control Panel? >> >> >> > >> >> >> > If everything is current and you have properly configured all the >> >> >> > settings, I would take a look at Acer's support section on their >> >> >> > web >> >> >> > site >> >> >> > for further information. It could just be you've got a faulty >> >> >> > digitizer, >> >> >> > and Acer would need to take a look at it. >> >> >> > -- >> >> >> > Chris H. >> >> >> > Microsoft Windows MVP/Tablet PC >> >> >> > Tablet Creations - http://nicecreations.us/ >> >> >> > Associate Expert >> >> >> > Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> > >> >> >> > >> >> >> > "pen problems with Acer C300 Tablet PC" <pen problems with Acer >> >> >> > C300 >> >> >> > Tablet PC@discussions.microsoft.com> wrote in message >> >> >> > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... >> >> >> >> I'm reading this thread to find "Help" as my pen will not >> >> >> >> calibrate >> >> >> >> on >> >> >> >> my >> >> >> >> Acer C300 Tablet PC. It's like the white arrow is way someplace >> >> >> >> else >> >> >> >> rather >> >> >> >> than where I want it to go. When I do a restart of the computer, >> >> >> >> the >> >> >> >> firs >> >> >> >> calibrate goes okay. By the time I get to the OK, something >> >> >> >> inside >> >> >> >> my >> >> >> >> computer takes the white arrow everywhere else. I'm thinking >> >> >> >> that >> >> >> >> it >> >> >> >> may >> >> >> >> have >> >> >> >> something to do with adaware. So I ran the lavasoft and spybot. >> >> >> >> Still >> >> >> >> having >> >> >> >> problems. I've had my Tablet PC for 6 months without using the >> >> >> >> pen. >> >> >> >> Purchased >> >> >> >> a cross pen with hopes that a new pen would do the trick. Pretty >> >> >> >> sad >> >> >> >> situation. Any ideas? >> >> >> >> >> >> >> >> Eileen >> >> >> >> >> >> >> >> "ralph" wrote: >> >> >> >> >> >> >> >>> Someone PLEASE help --I'm getting close to mid-terms at college >> >> >> >>> and >> >> >> >>> need to get my tablet back in action... >> >> >> >>> >> >> >> >>> I have had my Gateway M275 for just over a week now (have been >> >> >> >>> recording & writing a great amount of History notes already), >> >> >> >>> and >> >> >> >>> the >> >> >> >>> screen is no longer receptive to ANY pen (tried a new one from >> >> >> >>> Gateway >> >> >> >>> and one from Belkin). On the day that it all stopped working, I >> >> >> >>> was >> >> >> >>> able to take notes for two of my morning classes; then that >> >> >> >>> afternoon, >> >> >> >>> no more response to my pen! >> >> >> >>> >> >> >> >>> The computer came loaded with MS Works, which I superceded with >> >> >> >>> MS >> >> >> >>> Office XP Small Business (from my desktop, so I could use Word >> >> >> >>> and >> >> >> >>> Outlook). Before the pen failure, I've also downloaded and >> >> >> >>> installed >> >> >> >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet >> >> >> >>> Planner >> >> >> >>> demo (which, by the way, isn't working at all now). >> >> >> >>> >> >> >> >>> I chatted online with a Gateway rep earlier today. He >> >> >> >>> recommended >> >> >> >>> that >> >> >> >>> I either calibrate the pen (duh! it won't even register on the >> >> >> >>> screen!) >> >> >> >>> or go to a Restore Point. I tried one R-P after another, all >> >> >> >>> the >> >> >> >>> back >> >> >> >>> to the first, with no success. >> >> >> >>> >> >> >> >>> Do I need to just re-install everything completely? Or replace >> >> >> >>> the >> >> >> >>> computer? >> >> >> >>> >> >> >> >>> >> >> >> > >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> |
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02-26-2005, 05:24 AM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! After installing new software the connectivity between the pen and the computer are seemingly lost. If you open the WACOM driver you can see it is communicating with the pen as the X,Y coordinates are changing as well as screen pressure readings. At the same time the cursor does not respond, as well as any penabled programs. There are no error messages, so the user now has to reinstall related SP2 udpates and they'll get their cursor to pen communication back...there's something happening in SP2 that is creating this issue which I am sure is very frustrating to a number of users. "Chris H." wrote: > Microsoft doesn't normally post in the public newsgroups, Tom. These are > for peer support. > > What new software did you install, and why was it necessary to reinstall XP2 > updates? Error messages? BSOD? Dysfunctional programs? Any errors in > Event Viewer, either Application or System? > -- > Chris H. > Microsoft Windows MVP/Tablet PC > Tablet Creations - http://nicecreations.us/ > Associate Expert > Expert Zone - www.microsoft.com/windowsxp/expertzone > > > "Tom" <Tom@discussions.microsoft.com> wrote in message > news:B83D7202-5BE4-4A34-843D-1A39AFC906C5@microsoft.com... > > As a point of interest as I have installed new software, after discovering > > the fix, (reinstalling XP XP2 updates, not XP2 itself) I have had to go > > back > > and reinstall the XP2 updates as new software is added. Perhaps with your > > influence you can pass this information onto your friends at MS and ask > > them > > to figure out what is going on then have them post a response back to the > > newsgroup. > > > > Thanks > > > > "Chris H." wrote: > > > >> All of everything you've mentioned can be an issue, Tom. Like a friend > >> of > >> mine who complained that since installing Windows XP SP2 he could no > >> longer > >> get signed in on his local Realtor Board site. I had him check a few > >> things, and finally went to pay him a visit at his office. > >> > >> He had installed the Yahoo search tool, and it was blocking the Realtor > >> website sign-in pop-up. Definitely an XP SP2 issue, huh, Tom? > >> > >> The reality is that I do ask questions, make suggestions and try to > >> diagnose > >> problems for people. I admit I don't know all the answers, but try to > >> work > >> through them. I cannot tell from most original newsgroup posts what > >> Tablet > >> PC they're on, which version of the operating system is being run (so I > >> don't know what Tablet PC Edition is there), or anything else about the > >> particular computer like which drivers they're running. > >> > >> And I volunteer to do this. I receive no compensation, do it on my own > >> time > >> (which is plenty because I'm permanently disabled) because I try to keep > >> active in my own way and help others in the process. > >> > >> A lot of the issues which are caused by XP SP2 are because the drivers > >> need > >> to be reinstalled or newer (XP SP2-specific) drivers downloaded from the > >> OEM > >> support web site for installation. Whether the OEMs are on top of issues > >> or > >> not is something the owners of their products need to tell them by > >> contacting to their support section. You know what one of the common > >> tech > >> support suggestions is? Turn off the Windows Firewall. Can you believe > >> that? > >> > >> Several years ago, the Millennium operating system was introduced. At > >> the > >> time, I had a Compaq laptop, and I don't remember the exact details but I > >> believe Hibernation caused an issue with the (Compaq) drivers for the > >> keyboard volume control buttons, rendering them useless. You know how > >> long > >> it took Compaq to fix the problem? Millennium was released to > >> manufacturing > >> (pressing of commercial CDs) on June 19, 2000. Compaq didn't come out > >> with > >> a new driver to fix THEIR issue until February, 2001. And OEMs work > >> right > >> along with Microsoft's beta teams in the process of developing their > >> drivers, too. > >> > >> Remember when Windows XP first came out? It did not include any OpenGL > >> support for graphics cards. Why? Because the various video card > >> manufacturers wanted to wait for the final code before writing the > >> drivers, > >> and not "guess" at the locked-down version. That's the way the industry > >> works, and some OEMs are quicker than others, but they all work very > >> closely > >> with Microsoft. > >> > >> Microsoft does work with their Partners, and a lot, every single day. > >> The > >> reason I suggest a lot of times to contact an OEM is because the issue is > >> beyond my (or your) ability to bring in a solution. If we've tried 18 > >> different things, and something is still amiss which may be something > >> like a > >> faulty digitizer, then the manufacturer needs to be contacted. > >> > >> As I said before, feel free to jump in here and help other users like I > >> try > >> to do. Meanwhile, if you want to offer suggestions to Microsoft, please > >> use > >> the MSWish suggestion page: > >> http://register.microsoft.com/mswish/suggestion.asp > >> > >> I shall still do the best I can here to solve problems and help users. > >> -- > >> Chris H. > >> Microsoft Windows MVP/Tablet PC > >> Tablet Creations - http://nicecreations.us/ > >> Associate Expert > >> Expert Zone - www.microsoft.com/windowsxp/expertzone > >> > >> > >> "Tom" <Tom@discussions.microsoft.com> wrote in message > >> news:AB8081F5-811E-4EE7-AB11-4FBBF1755AA3@microsoft.com... > >> > Hi Chris, > >> > > >> > Thanks for your reply...the problem is sending folks off in alot of > >> > different directions when the issue rests with XP, NOT NERO, NOT THE > >> > PEN, > >> > NOT > >> > WACOM, NOT THE BATTERIES and all that stuff. The issues are many as > >> > those > >> > with Tablet PC's are telling other potential purchasers the systems > >> > don't > >> > work. The problem arises with the installation of XP SP2, and then the > >> > user, > >> > without a GOOD KNOWLEDGE BASE, ends up thinking maybe its other > >> > software > >> > they > >> > loaded e.g. Adobe, Nero or other software. The problem is XP SP2. I > >> > have > >> > contacted GATEWAY and WACOM and discovered it's NOT GATEWAY and NOT > >> > WACOM > >> > but > >> > XP SP2. Don't get me wrong XP and XP2 are GREAT PRODUCTS and I am a > >> > MICROSOFT > >> > FAN but I also expect MS to step up to the plate and help resolve > >> > issues. > >> > Such as something as simple as emailing Tablet XP SP2 users there are > >> > some > >> > problems and that we (MS) are on it. It's kind of like a product recall > >> > versus leaving users to struggle through trying to figure this out on > >> > their > >> > own. Gateway uses Microsoft as the OEM operating system so it would > >> > make > >> > sense for Microsoft to work with Gateway on how to fix the problem(s) > >> > created > >> > by MS. Doesn't this make sense? After adding more memory, uninstalling > >> > and > >> > reinstalling programs, including NERO which is getting a bad rap...the > >> > problem was resolved, in my case, by turning off the Windows automatic > >> > updates, including the windows firewall and then reinstalling the XP > >> > SP2 > >> > updates (just the updates and not XP SP2 in its entirety). I have to > >> > tell > >> > you > >> > that after working with the University of Illinois Plato system, > >> > building > >> > fighter intercept systems and developing the first ATM machines with > >> > IBM, > >> > I > >> > expect a level of reliability in the systems hitting the streets. There > >> > has > >> > got to be a better way and I'll leave it to the experts to fix > >> > it...there > >> > livelyhood depends on it. > >> > > >> > Best Regards > >> > > >> > "Chris H." wrote: > >> > > >> >> Sorry you feel that way, Tom. I don't have a Gateway M275XL, and > >> >> therefore > >> >> can only try to pass along experience with other Tablets or what I've > >> >> dug > >> >> out from investigating situations. > >> >> > >> >> If you find you're not getting answers here, or believe them to be > >> >> incorrect, please feel free to investigate them for yourself, contact > >> >> the > >> >> Gateway support people since that's the product you own, and then post > >> >> the > >> >> solution. I'm sure we'd all love to hear a single answer to fix each > >> >> problem. > >> >> -- > >> >> Chris H. > >> >> Microsoft Windows MVP/Tablet PC > >> >> Tablet Creations - http://nicecreations.us/ > >> >> Associate Expert > >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone > >> >> > >> >> > >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message > >> >> news:68770676-5CCB-402D-9C75-14DB1BC0C5AB@microsoft.com... > >> >> > Hi Chris --- There's alot of misinformation that you are putting out > >> >> > there. I > >> >> > have a Gateway M275XL which worked wonderfully well until > >> >> > SP2...followed > >> >> > all > >> >> > the recommended fixes and none really work. I have upgraded my > >> >> > memory > >> >> > to > >> >> > 1.2g > >> >> > and when the system is shutting down the pen grabs the curser as > >> >> > well > >> >> > as > >> >> > on > >> >> > initial start up...then when the Windows start-up screen disappears > >> >> > so > >> >> > does > >> >> > the pen and cursor control...so what's up and what's the > >> >> > fix...you've > >> >> > been > >> >> > sending everyone on scavenger hunts and not really fixed the > >> >> > problem. > >> >> > Your > >> >> > thoughts? > >> >> > > >> >> > "Chris H." wrote: > >> >> > > >> >> >> Forgot to add too, that if you're using a pen which requires a > >> >> >> battery > >> >> >> that > >> >> >> battery could be going out. You may need to replace it. 8-) > >> >> >> -- > >> >> >> Chris H. > >> >> >> Microsoft Windows MVP/Tablet PC > >> >> >> Tablet Creations - http://nicecreations.us/ > >> >> >> Associate Expert > >> >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone > >> >> >> > >> >> >> > >> >> >> "Chris H." <winxpnews********.com> wrote in message > >> >> >> news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... > >> >> >> > Could be any of several things, Eileen. Are you running Windows > >> >> >> > XP > >> >> >> > SP2 > >> >> >> > and the Tablet PC Edition 2005 on the system? If so, have you > >> >> >> > reinstalled > >> >> >> > your pen drivers and graphic drivers since updating? Have you > >> >> >> > properly > >> >> >> > set the handedness in Control Panel? > >> >> >> > > >> >> >> > If everything is current and you have properly configured all the > >> >> >> > settings, I would take a look at Acer's support section on their > >> >> >> > web > >> >> >> > site > >> >> >> > for further information. It could just be you've got a faulty > >> >> >> > digitizer, > >> >> >> > and Acer would need to take a look at it. > >> >> >> > -- > >> >> >> > Chris H. > >> >> >> > Microsoft Windows MVP/Tablet PC > >> >> >> > Tablet Creations - http://nicecreations.us/ > >> >> >> > Associate Expert > >> >> >> > Expert Zone - www.microsoft.com/windowsxp/expertzone > >> >> >> > > >> >> >> > > >> >> >> > "pen problems with Acer C300 Tablet PC" <pen problems with Acer > >> >> >> > C300 > >> >> >> > Tablet PC@discussions.microsoft.com> wrote in message > >> >> >> > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... > >> >> >> >> I'm reading this thread to find "Help" as my pen will not > >> >> >> >> calibrate > >> >> >> >> on > >> >> >> >> my > >> >> >> >> Acer C300 Tablet PC. It's like the white arrow is way someplace > >> >> >> >> else > >> >> >> >> rather > >> >> >> >> than where I want it to go. When I do a restart of the computer, > >> >> >> >> the > >> >> >> >> firs > >> >> >> >> calibrate goes okay. By the time I get to the OK, something > >> >> >> >> inside > >> >> >> >> my > >> >> >> >> computer takes the white arrow everywhere else. I'm thinking > >> >> >> >> that > >> >> >> >> it > >> >> >> >> may > >> >> >> >> have > >> >> >> >> something to do with adaware. So I ran the lavasoft and spybot. > >> >> >> >> Still > >> >> >> >> having > >> >> >> >> problems. I've had my Tablet PC for 6 months without using the > >> >> >> >> pen. > >> >> >> >> Purchased > >> >> >> >> a cross pen with hopes that a new pen would do the trick. Pretty > >> >> >> >> sad > >> >> >> >> situation. Any ideas? > >> >> >> >> > >> >> >> >> Eileen > >> >> >> >> > >> >> >> >> "ralph" wrote: > >> >> >> >> > >> >> >> >>> Someone PLEASE help --I'm getting close to mid-terms at college > >> >> >> >>> and > >> >> >> >>> need to get my tablet back in action... > >> >> >> >>> > >> >> >> >>> I have had my Gateway M275 for just over a week now (have been > >> >> >> >>> recording & writing a great amount of History notes already), > >> >> >> >>> and > >> >> >> >>> the > >> >> >> >>> screen is no longer receptive to ANY pen (tried a new one from > >> >> >> >>> Gateway > >> >> >> >>> and one from Belkin). On the day that it all stopped working, I > >> >> >> >>> was > >> >> >> >>> able to take notes for two of my morning classes; then that > >> >> >> >>> afternoon, > >> >> >> >>> no more response to my pen! > >> >> >> >>> > >> >> >> >>> The computer came loaded with MS Works, which I superceded with > >> >> >> >>> MS > >> >> >> >>> Office XP Small Business (from my desktop, so I could use Word > >> >> >> >>> and > >> >> >> >>> Outlook). Before the pen failure, I've also downloaded and > >> >> >> >>> installed > >> >> >> >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet > >> >> >> >>> Planner > >> >> >> >>> demo (which, by the way, isn't working at all now). > >> >> >> >>> > >> >> >> >>> I chatted online with a Gateway rep earlier today. He > >> >> >> >>> recommended > >> >> >> >>> that > >> >> >> >>> I either calibrate the pen (duh! it won't even register on the > >> >> >> >>> screen!) > >> >> >> >>> or go to a Restore Point. I tried one R-P after another, all > >> >> >> >>> the > >> >> >> >>> back > >> >> >> >>> to the first, with no success. > >> >> >> >>> > >> >> >> >>> Do I need to just re-install everything completely? Or replace > >> >> >> >>> the > >> >> >> >>> computer? > >> >> >> >>> > >> >> >> >>> > >> >> >> > > >> >> >> > > >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> > >> > >> > > > |
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02-26-2005, 07:16 AM
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| Re: no pen works on Gateway M275 ALSO ON MY ACER C300!!!!! What "new software" did you install? Are you talking about XP SP2 and the Tablet PC Edition 2005, or a software program? Could you please be specific? What "related SP2 updates" are you talking about? The XP SP2/Tablet PC Edition 2005 install is a total package, not piecemeal, and that may be where your issues are coming from. It would be very helpful if you could say something like this: 1 - On my XP SP2/Tablet PC Edition 2005, I installed Program A. 2 - After restarting my system, the pen and cursor were not functional. 3 - Etc. What I'd like to ask is between the pen and cursor not working, did you attempt to reinstall the Wacom drivers at any time? Did you go into Device Manager, use Uninstall on the HID listing for the driver, restart you system and then reinstall the Wacom driver? Did you go into Device Manager and use Roll Back Driver on the pen install to try the previous driver? Did you use a Restore Point in System Restore to go back to when the pen/cursor were working prior to installing "Program A"? Specifically what SP2 updates are you talking about? If you go into Control Panel/Add or Remove Programs, put a check mark in the box next to Show updates, it will show you each and every Windows XP Hotfix (and related KB article) with an Installed On date on the right. Could you please pinpoint exactly what you installed? It would be very helpful. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "Tom" <Tom@discussions.microsoft.com> wrote in message news:F16D994B-60C1-4E3B-8E24-A9D706340B0C@microsoft.com... > After installing new software the connectivity between the pen and the > computer are seemingly lost. If you open the WACOM driver you can see it > is > communicating with the pen as the X,Y coordinates are changing as well as > screen pressure readings. At the same time the cursor does not respond, as > well as any penabled programs. There are no error messages, so the user > now > has to reinstall related SP2 udpates and they'll get their cursor to pen > communication back...there's something happening in SP2 that is creating > this > issue which I am sure is very frustrating to a number of users. > > "Chris H." wrote: > >> Microsoft doesn't normally post in the public newsgroups, Tom. These are >> for peer support. >> >> What new software did you install, and why was it necessary to reinstall >> XP2 >> updates? Error messages? BSOD? Dysfunctional programs? Any errors in >> Event Viewer, either Application or System? >> -- >> Chris H. >> Microsoft Windows MVP/Tablet PC >> Tablet Creations - http://nicecreations.us/ >> Associate Expert >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message >> news:B83D7202-5BE4-4A34-843D-1A39AFC906C5@microsoft.com... >> > As a point of interest as I have installed new software, after >> > discovering >> > the fix, (reinstalling XP XP2 updates, not XP2 itself) I have had to go >> > back >> > and reinstall the XP2 updates as new software is added. Perhaps with >> > your >> > influence you can pass this information onto your friends at MS and ask >> > them >> > to figure out what is going on then have them post a response back to >> > the >> > newsgroup. >> > >> > Thanks >> > >> > "Chris H." wrote: >> > >> >> All of everything you've mentioned can be an issue, Tom. Like a >> >> friend >> >> of >> >> mine who complained that since installing Windows XP SP2 he could no >> >> longer >> >> get signed in on his local Realtor Board site. I had him check a few >> >> things, and finally went to pay him a visit at his office. >> >> >> >> He had installed the Yahoo search tool, and it was blocking the >> >> Realtor >> >> website sign-in pop-up. Definitely an XP SP2 issue, huh, Tom? >> >> >> >> The reality is that I do ask questions, make suggestions and try to >> >> diagnose >> >> problems for people. I admit I don't know all the answers, but try to >> >> work >> >> through them. I cannot tell from most original newsgroup posts what >> >> Tablet >> >> PC they're on, which version of the operating system is being run (so >> >> I >> >> don't know what Tablet PC Edition is there), or anything else about >> >> the >> >> particular computer like which drivers they're running. >> >> >> >> And I volunteer to do this. I receive no compensation, do it on my own >> >> time >> >> (which is plenty because I'm permanently disabled) because I try to >> >> keep >> >> active in my own way and help others in the process. >> >> >> >> A lot of the issues which are caused by XP SP2 are because the drivers >> >> need >> >> to be reinstalled or newer (XP SP2-specific) drivers downloaded from >> >> the >> >> OEM >> >> support web site for installation. Whether the OEMs are on top of >> >> issues >> >> or >> >> not is something the owners of their products need to tell them by >> >> contacting to their support section. You know what one of the common >> >> tech >> >> support suggestions is? Turn off the Windows Firewall. Can you >> >> believe >> >> that? >> >> >> >> Several years ago, the Millennium operating system was introduced. At >> >> the >> >> time, I had a Compaq laptop, and I don't remember the exact details >> >> but I >> >> believe Hibernation caused an issue with the (Compaq) drivers for the >> >> keyboard volume control buttons, rendering them useless. You know how >> >> long >> >> it took Compaq to fix the problem? Millennium was released to >> >> manufacturing >> >> (pressing of commercial CDs) on June 19, 2000. Compaq didn't come out >> >> with >> >> a new driver to fix THEIR issue until February, 2001. And OEMs work >> >> right >> >> along with Microsoft's beta teams in the process of developing their >> >> drivers, too. >> >> >> >> Remember when Windows XP first came out? It did not include any >> >> OpenGL >> >> support for graphics cards. Why? Because the various video card >> >> manufacturers wanted to wait for the final code before writing the >> >> drivers, >> >> and not "guess" at the locked-down version. That's the way the >> >> industry >> >> works, and some OEMs are quicker than others, but they all work very >> >> closely >> >> with Microsoft. >> >> >> >> Microsoft does work with their Partners, and a lot, every single day. >> >> The >> >> reason I suggest a lot of times to contact an OEM is because the issue >> >> is >> >> beyond my (or your) ability to bring in a solution. If we've tried 18 >> >> different things, and something is still amiss which may be something >> >> like a >> >> faulty digitizer, then the manufacturer needs to be contacted. >> >> >> >> As I said before, feel free to jump in here and help other users like >> >> I >> >> try >> >> to do. Meanwhile, if you want to offer suggestions to Microsoft, >> >> please >> >> use >> >> the MSWish suggestion page: >> >> http://register.microsoft.com/mswish/suggestion.asp >> >> >> >> I shall still do the best I can here to solve problems and help users. >> >> -- >> >> Chris H. >> >> Microsoft Windows MVP/Tablet PC >> >> Tablet Creations - http://nicecreations.us/ >> >> Associate Expert >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> >> >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message >> >> news:AB8081F5-811E-4EE7-AB11-4FBBF1755AA3@microsoft.com... >> >> > Hi Chris, >> >> > >> >> > Thanks for your reply...the problem is sending folks off in alot of >> >> > different directions when the issue rests with XP, NOT NERO, NOT THE >> >> > PEN, >> >> > NOT >> >> > WACOM, NOT THE BATTERIES and all that stuff. The issues are many as >> >> > those >> >> > with Tablet PC's are telling other potential purchasers the systems >> >> > don't >> >> > work. The problem arises with the installation of XP SP2, and then >> >> > the >> >> > user, >> >> > without a GOOD KNOWLEDGE BASE, ends up thinking maybe its other >> >> > software >> >> > they >> >> > loaded e.g. Adobe, Nero or other software. The problem is XP SP2. I >> >> > have >> >> > contacted GATEWAY and WACOM and discovered it's NOT GATEWAY and NOT >> >> > WACOM >> >> > but >> >> > XP SP2. Don't get me wrong XP and XP2 are GREAT PRODUCTS and I am a >> >> > MICROSOFT >> >> > FAN but I also expect MS to step up to the plate and help resolve >> >> > issues. >> >> > Such as something as simple as emailing Tablet XP SP2 users there >> >> > are >> >> > some >> >> > problems and that we (MS) are on it. It's kind of like a product >> >> > recall >> >> > versus leaving users to struggle through trying to figure this out >> >> > on >> >> > their >> >> > own. Gateway uses Microsoft as the OEM operating system so it would >> >> > make >> >> > sense for Microsoft to work with Gateway on how to fix the >> >> > problem(s) >> >> > created >> >> > by MS. Doesn't this make sense? After adding more memory, >> >> > uninstalling >> >> > and >> >> > reinstalling programs, including NERO which is getting a bad >> >> > rap...the >> >> > problem was resolved, in my case, by turning off the Windows >> >> > automatic >> >> > updates, including the windows firewall and then reinstalling the XP >> >> > SP2 >> >> > updates (just the updates and not XP SP2 in its entirety). I have to >> >> > tell >> >> > you >> >> > that after working with the University of Illinois Plato system, >> >> > building >> >> > fighter intercept systems and developing the first ATM machines with >> >> > IBM, >> >> > I >> >> > expect a level of reliability in the systems hitting the streets. >> >> > There >> >> > has >> >> > got to be a better way and I'll leave it to the experts to fix >> >> > it...there >> >> > livelyhood depends on it. >> >> > >> >> > Best Regards >> >> > >> >> > "Chris H." wrote: >> >> > >> >> >> Sorry you feel that way, Tom. I don't have a Gateway M275XL, and >> >> >> therefore >> >> >> can only try to pass along experience with other Tablets or what >> >> >> I've >> >> >> dug >> >> >> out from investigating situations. >> >> >> >> >> >> If you find you're not getting answers here, or believe them to be >> >> >> incorrect, please feel free to investigate them for yourself, >> >> >> contact >> >> >> the >> >> >> Gateway support people since that's the product you own, and then >> >> >> post >> >> >> the >> >> >> solution. I'm sure we'd all love to hear a single answer to fix >> >> >> each >> >> >> problem. >> >> >> -- >> >> >> Chris H. >> >> >> Microsoft Windows MVP/Tablet PC >> >> >> Tablet Creations - http://nicecreations.us/ >> >> >> Associate Expert >> >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> >> >> >> >> >> >> "Tom" <Tom@discussions.microsoft.com> wrote in message >> >> >> news:68770676-5CCB-402D-9C75-14DB1BC0C5AB@microsoft.com... >> >> >> > Hi Chris --- There's alot of misinformation that you are putting >> >> >> > out >> >> >> > there. I >> >> >> > have a Gateway M275XL which worked wonderfully well until >> >> >> > SP2...followed >> >> >> > all >> >> >> > the recommended fixes and none really work. I have upgraded my >> >> >> > memory >> >> >> > to >> >> >> > 1.2g >> >> >> > and when the system is shutting down the pen grabs the curser as >> >> >> > well >> >> >> > as >> >> >> > on >> >> >> > initial start up...then when the Windows start-up screen >> >> >> > disappears >> >> >> > so >> >> >> > does >> >> >> > the pen and cursor control...so what's up and what's the >> >> >> > fix...you've >> >> >> > been >> >> >> > sending everyone on scavenger hunts and not really fixed the >> >> >> > problem. >> >> >> > Your >> >> >> > thoughts? >> >> >> > >> >> >> > "Chris H." wrote: >> >> >> > >> >> >> >> Forgot to add too, that if you're using a pen which requires a >> >> >> >> battery >> >> >> >> that >> >> >> >> battery could be going out. You may need to replace it. 8-) >> >> >> >> -- >> >> >> >> Chris H. >> >> >> >> Microsoft Windows MVP/Tablet PC >> >> >> >> Tablet Creations - http://nicecreations.us/ >> >> >> >> Associate Expert >> >> >> >> Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> >> >> >> >> >> >> >> >> >> "Chris H." <winxpnews********.com> wrote in message >> >> >> >> news:%23SWIF1u2EHA.2876@TK2MSFTNGP12.phx.gbl... >> >> >> >> > Could be any of several things, Eileen. Are you running >> >> >> >> > Windows >> >> >> >> > XP >> >> >> >> > SP2 >> >> >> >> > and the Tablet PC Edition 2005 on the system? If so, have you >> >> >> >> > reinstalled >> >> >> >> > your pen drivers and graphic drivers since updating? Have you >> >> >> >> > properly >> >> >> >> > set the handedness in Control Panel? >> >> >> >> > >> >> >> >> > If everything is current and you have properly configured all >> >> >> >> > the >> >> >> >> > settings, I would take a look at Acer's support section on >> >> >> >> > their >> >> >> >> > web >> >> >> >> > site >> >> >> >> > for further information. It could just be you've got a faulty >> >> >> >> > digitizer, >> >> >> >> > and Acer would need to take a look at it. >> >> >> >> > -- >> >> >> >> > Chris H. >> >> >> >> > Microsoft Windows MVP/Tablet PC >> >> >> >> > Tablet Creations - http://nicecreations.us/ >> >> >> >> > Associate Expert >> >> >> >> > Expert Zone - www.microsoft.com/windowsxp/expertzone >> >> >> >> > >> >> >> >> > >> >> >> >> > "pen problems with Acer C300 Tablet PC" <pen problems with >> >> >> >> > Acer >> >> >> >> > C300 >> >> >> >> > Tablet PC@discussions.microsoft.com> wrote in message >> >> >> >> > news:5E56A0F2-BFEA-476E-8C70-012176BAEBA2@microsoft.com... >> >> >> >> >> I'm reading this thread to find "Help" as my pen will not >> >> >> >> >> calibrate >> >> >> >> >> on >> >> >> >> >> my >> >> >> >> >> Acer C300 Tablet PC. It's like the white arrow is way >> >> >> >> >> someplace >> >> >> >> >> else >> >> >> >> >> rather >> >> >> >> >> than where I want it to go. When I do a restart of the >> >> >> >> >> computer, >> >> >> >> >> the >> >> >> >> >> firs >> >> >> >> >> calibrate goes okay. By the time I get to the OK, something >> >> >> >> >> inside >> >> >> >> >> my >> >> >> >> >> computer takes the white arrow everywhere else. I'm thinking >> >> >> >> >> that >> >> >> >> >> it >> >> >> >> >> may >> >> >> >> >> have >> >> >> >> >> something to do with adaware. So I ran the lavasoft and >> >> >> >> >> spybot. >> >> >> >> >> Still >> >> >> >> >> having >> >> >> >> >> problems. I've had my Tablet PC for 6 months without using >> >> >> >> >> the >> >> >> >> >> pen. >> >> >> >> >> Purchased >> >> >> >> >> a cross pen with hopes that a new pen would do the trick. >> >> >> >> >> Pretty >> >> >> >> >> sad >> >> >> >> >> situation. Any ideas? >> >> >> >> >> >> >> >> >> >> Eileen >> >> >> >> >> >> >> >> >> >> "ralph" wrote: >> >> >> >> >> >> >> >> >> >>> Someone PLEASE help --I'm getting close to mid-terms at >> >> >> >> >>> college >> >> >> >> >>> and >> >> >> >> >>> need to get my tablet back in action... >> >> >> >> >>> >> >> >> >> >>> I have had my Gateway M275 for just over a week now (have >> >> >> >> >>> been >> >> >> >> >>> recording & writing a great amount of History notes >> >> >> >> >>> already), >> >> >> >> >>> and >> >> >> >> >>> the >> >> >> >> >>> screen is no longer receptive to ANY pen (tried a new one >> >> >> >> >>> from >> >> >> >> >>> Gateway >> >> >> >> >>> and one from Belkin). On the day that it all stopped >> >> >> >> >>> working, I >> >> >> >> >>> was >> >> >> >> >>> able to take notes for two of my morning classes; then that >> >> >> >> >>> afternoon, >> >> >> >> >>> no more response to my pen! >> >> >> >> >>> >> >> >> >> >>> The computer came loaded with MS Works, which I superceded >> >> >> >> >>> with >> >> >> >> >>> MS >> >> >> >> >>> Office XP Small Business (from my desktop, so I could use >> >> >> >> >>> Word >> >> >> >> >>> and >> >> >> >> >>> Outlook). Before the pen failure, I've also downloaded and >> >> >> >> >>> installed >> >> >> >> >>> the SP2 update, SP1 for MS OneNote, and FranklinCovey Tablet >> >> >> >> >>> Planner >> >> >> >> >>> demo (which, by the way, isn't working at all now). >> >> >> >> >>> >> >> >> >> >>> I chatted online with a Gateway rep earlier today. He >> >> >> >> >>> recommended >> >> >> >> >>> that >> >> >> >> >>> I either calibrate the pen (duh! it won't even register on >> >> >> >> >>> the >> >> >> >> >>> screen!) >> >> >> >> >>> or go to a Restore Point. I tried one R-P after another, all >> >> >> >> >>> the >> >> >> >> >>> back >> >> >> >> >>> to the first, with no success. >> >> >> >> >>> >> >> >> >> >>> Do I need to just re-install everything completely? Or >> >> >> >> >>> replace >> >> >> >> >>> the >> >> >> >> >>> computer? >> >> >> >> >>> >> >> >> >> >>> >> >> >> >> > >> >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> |
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