Recently, I purchased a Kensington brand Bluetooth USB Adapter (dongle). I
was having trouble getting it paired up with my M1400. No problem right, I
called their tech support number listed on their website. I've been dealing
with tech support since Thursday trying to get ready to go to Atlanta on
Sunday for work next week. No problem... right? Wrong!

The quality of tech support was poor. It appeared as the tech support was
being provided by an off-shore office. Not a problem, I'm used to dealing
people who speak languages other than english as their first language. She
kept telling me that I needed to contact my TabletPC OEM. I finally got her
to understand that the tablet was functioning properly. I was having
difficulty understanding what she was trying to get me to do and kept asking
for clarification.

She hung up on me!!! I wasn't being impatient, rude, or abusive. I needed
her to explain to me more clearly what I needed to do. Not a very positive
tech support experience at all... :(

--
howard