All --

I have a Toshiba Portege 3505. I loved it at first, but then the
digitizer stopped working. There would be large areas on the screen that
just would not accept ink. It was still under warranty, so I got the
digitizer replaced and it worked great for about 3 months, but then the
problem came back (this time in different spots). Now, 6 months after
getting it replaced, the digitizer doesn't seem to work at all and the
Tablet pretty much doesn't accept any ink. Has anyone else ever had this
problem? It's still a fine laptop, but basically useless as a Tablet. I
am considering getting another one, thinking maybe my particular machine
is a lemon, but before I do that I want to hear if this is a common
problem with Toshibas (so maybe I should look at a different brand) or not.

Any insight folks could provide would be greatly appreciataed.

I would immediately contact Toshiba and have them replace it for you. The
behavior is unacceptable, and they should make good on it.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Michelle" <huntm@nc.rr.com> wrote in message
news:u%233jNhGmEHA.4004@TK2MSFTNGP10.phx.gbl...
> All --
>
> I have a Toshiba Portege 3505. I loved it at first, but then the
> digitizer stopped working. There would be large areas on the screen that
> just would not accept ink. It was still under warranty, so I got the
> digitizer replaced and it worked great for about 3 months, but then the
> problem came back (this time in different spots). Now, 6 months after
> getting it replaced, the digitizer doesn't seem to work at all and the
> Tablet pretty much doesn't accept any ink. Has anyone else ever had this
> problem? It's still a fine laptop, but basically useless as a Tablet. I
> am considering getting another one, thinking maybe my particular machine
> is a lemon, but before I do that I want to hear if this is a common
> problem with Toshibas (so maybe I should look at a different brand) or
> not.
>
> Any insight folks could provide would be greatly appreciataed.
>
>

Michelle,

I am having problems with my digitizer screen on my Toshiba 3505 also. I
have a strip about 1/3 of the way in from the left side in portrait mode. I
keep pressing on the screen through that area and it helps for a short time
while using it. The amount of time I get varies. It is indeed frustrating. I
use mine daily and would have a hard time giving it up for a few days or
more. I purchased mine as an open item at Best Buy (only one they had).
However, I noticed later that the case had been opened and some of the
plastic in the one corner was cracked and now broke off. I also live far
away from Best Buy which makes it difficult to go there. I read some
messages from another 3505 user who went through a couple of digitizer
replacements. I wonder if other makes/models have similar problems over
time. I have used mine daily for about 10 months now. I wonder what the
lifespan of the digitizers is?

I wish you the best,

Jim
"Michelle" <huntm@nc.rr.com> wrote in message
news:u%233jNhGmEHA.4004@TK2MSFTNGP10.phx.gbl...
> All --
>
> I have a Toshiba Portege 3505. I loved it at first, but then the
> digitizer stopped working. There would be large areas on the screen that
> just would not accept ink. It was still under warranty, so I got the
> digitizer replaced and it worked great for about 3 months, but then the
> problem came back (this time in different spots). Now, 6 months after
> getting it replaced, the digitizer doesn't seem to work at all and the
> Tablet pretty much doesn't accept any ink. Has anyone else ever had this
> problem? It's still a fine laptop, but basically useless as a Tablet. I
> am considering getting another one, thinking maybe my particular machine
> is a lemon, but before I do that I want to hear if this is a common
> problem with Toshibas (so maybe I should look at a different brand) or
> not.
>
> Any insight folks could provide would be greatly appreciataed.
>
>

Jim, a hardware issue isn't one we can solve in this newsgroup. I know it
has been reported that if you firmly but carefully press on the corners of
the screen, that "may" help.

However, I think you should contact Toshiba immediately and report your
issues so they can deal with it under warranty. If you were to break the
machine attempting to fix it yourself, they would rightfully be able to tell
you they can't help.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Jim Stover" <Stoverje@alltel.net> wrote in message
news:edRwaOxnEHA.2764@TK2MSFTNGP11.phx.gbl...
> Michelle,
>
> I am having problems with my digitizer screen on my Toshiba 3505 also. I
> have a strip about 1/3 of the way in from the left side in portrait mode.
> I keep pressing on the screen through that area and it helps for a short
> time while using it. The amount of time I get varies. It is indeed
> frustrating. I use mine daily and would have a hard time giving it up for
> a few days or more. I purchased mine as an open item at Best Buy (only one
> they had). However, I noticed later that the case had been opened and some
> of the plastic in the one corner was cracked and now broke off. I also
> live far away from Best Buy which makes it difficult to go there. I read
> some messages from another 3505 user who went through a couple of
> digitizer replacements. I wonder if other makes/models have similar
> problems over time. I have used mine daily for about 10 months now. I
> wonder what the lifespan of the digitizers is?
>
> I wish you the best,
>
> Jim
> "Michelle" <huntm@nc.rr.com> wrote in message
> news:u%233jNhGmEHA.4004@TK2MSFTNGP10.phx.gbl...
>> All --
>>
>> I have a Toshiba Portege 3505. I loved it at first, but then the
>> digitizer stopped working. There would be large areas on the screen that
>> just would not accept ink. It was still under warranty, so I got the
>> digitizer replaced and it worked great for about 3 months, but then the
>> problem came back (this time in different spots). Now, 6 months after
>> getting it replaced, the digitizer doesn't seem to work at all and the
>> Tablet pretty much doesn't accept any ink. Has anyone else ever had this
>> problem? It's still a fine laptop, but basically useless as a Tablet. I
>> am considering getting another one, thinking maybe my particular machine
>> is a lemon, but before I do that I want to hear if this is a common
>> problem with Toshibas (so maybe I should look at a different brand) or
>> not.
>>
>> Any insight folks could provide would be greatly appreciataed.
>>
>>
>
>

On 9/20/2004 8:13:12 AM, "Jim Stover" wrote:
>Michelle,
>
> I am having problems with my digitizer screen on my Toshiba 3505 also. I
>have a strip about 1/3 of the way in from the left side in portrait mode. I
>keep pressing on the screen through that area and it helps for a short time
>while using it. The amount of time I get varies. It is indeed frustrating. I
>use mine daily and would have a hard time giving it up for a few days or
>more. I purchased mine as an open item at Best Buy (only one they had).
>However, I noticed later that the case had been opened and some of the
>plastic in the one corner was cracked and now broke off. I also live far
>away from Best Buy which makes it difficult to go there. I read some
>messages from another 3505 user who went through a couple of digitizer
>replacements. I wonder if other makes/models have similar problems over
>time. I have used mine daily for about 10 months now. I wonder what the
>lifespan of the digitizers is?
>
> I wish you the best,
>
> Jim
>"Michelle" <huntm@nc.rr.com> wrote in message
>news:u%233jNhGmEHA.4004@TK2MSFTNGP10.phx.gbl...
>> All --
>>
>> I have a Toshiba Portege 3505. I loved it at first, but then the
>> digitizer stopped working. There would be large areas on the screen that
>> just would not accept ink. It was still under warranty, so I got the
>> digitizer replaced and it worked great for about 3 months, but then the
>> problem came back (this time in different spots). Now, 6 months after
>> getting it replaced, the digitizer doesn't seem to work at all and the
>> Tablet pretty much doesn't accept any ink. Has anyone else ever had this
>> problem? It's still a fine laptop, but basically useless as a Tablet. I
>> am considering getting another one, thinking maybe my particular machine
>> is a lemon, but before I do that I want to hear if this is a common
>> problem with Toshibas (so maybe I should look at a different brand) or
>> not.
>>
>> Any insight folks could provide would be greatly appreciataed.
>>
>>
>
>

One option is to hit the toshiba support site, search for authorized repair
centers near you, and see if you can locate one that can do the job in a
timely manner. My older 3500 has a bad CPU fan, and I found a site nearby
that can fix it in a day. It's no longer my daily tablet, but it shows it
*is* possible to sometimes get a good timeslot at a local center to get it
done quickly. Saves the time in shipping as well.


--
John

As you know, I "thought" I had an issue on my M200 and called the local
repair center (70 miles away, and in another state), but in talking with the
fellows there managed to schedule a time for the following week where they
set could aside three hours to work out the problem. In less than an hour
in the shop, we couldn't get a reproduction of the issue, and so settled in
to exchanging Tablet stories and drinking coffee. They were very
cooperative, no charge and the coffee was free. 8-)
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"JDThree [MVP]" <john@removeforspam.engagenet.com> wrote in message
news:%237y0Z3ynEHA.2948@TK2MSFTNGP11.phx.gbl...
>
> One option is to hit the toshiba support site, search for authorized
> repair
> centers near you, and see if you can locate one that can do the job in a
> timely manner. My older 3500 has a bad CPU fan, and I found a site nearby
> that can fix it in a day. It's no longer my daily tablet, but it shows it
> *is* possible to sometimes get a good timeslot at a local center to get it
> done quickly. Saves the time in shipping as well.
>
>
> --
> John