Here's some wisdom from the Tablet Team at Microsoft for you, Drew. First,
if you have multiple user accounts on the system, does each of those
accounts have this problem? Is each account in the Administrator group,
i.e., not in a Limited account?
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone

"Chris H." <winxpnews********.com> wrote in message
news:eFXnYQGkEHA.636@TK2MSFTNGP12.phx.gbl...
> Okay, Drew. I'll see what else I can dig through. There is a solution.
> --
> Chris H.
> Microsoft Windows MVP/Tablet PC
> Tablet Creations - http://nicecreations.us/
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>
> "Drew H." <drewNO@SPAMhalevy.org> wrote in message
> news:464a01c49062$b8833da0$a601280a@phx.gbl...
>> OK, when in-Terminal Services were set to manual, but
>> running. I was not able to stop it, so I set it to
>> disable and restarted the machine. No luck in getting the
>> Offline Files Tab back up. I even checked the service
>> again (it was now off and listed as disabled) and then
>> restarted the machine one more time. The tab still does
>> not show. I also tried logging in as someone else, and
>> the tab is still not there-Drew
>>>-----Original Message-----
>>>Go into Control Panel/Administrative Tools/Service and
>> right-click the
>>>listing for Terminal Services, then select Stop - if it
>> is enabled.
>>>Unenabled works for me, although I believe disable is
>> better. 8-)
>>>
>>>Remember, you may have to restart your system after
>> making the change.
>>>--
>>>Chris H.
>>>Microsoft Windows MVP/Tablet PC
>>>Tablet Creations - http://nicecreations.us/
>>>Associate Expert
>>>Expert Zone - www.microsoft.com/windowsxp/expertzone
>>>
>>>
>>>"Drew H." <drewNO@SPAMhalevy.org> wrote in message
>>>news:%235iV%23MFkEHA.3428@TK2MSFTNGP11.phx.gbl. ..
>>>> Good question-I will check-how would I unenable
>> Terminal Services? Would
>>>> it be stopping a service, or fully uninstalling it? -
>> Drew
>>>>
>>>> Chris H. wrote:
>>>>> Drew, I'm still trying to track this down for you.
>> Do you have Terminal
>>>>> Services enabled on your machine? That would cause
>> Offline Files not to
>>>>> show.
>>
>
>

Yes, all accounts seem to have to problem. I have used one Admin accout
(mine) and two non-admin level accounts. -Drew

Chris H. wrote:
> Here's some wisdom from the Tablet Team at Microsoft for you, Drew. First,
> if you have multiple user accounts on the system, does each of those
> accounts have this problem? Is each account in the Administrator group,
> i.e., not in a Limited account?

Offline Files requires you have rights to manipulate the files in question,
Drew, i.e., the account needs to be a member of the Administrator group or
granted the rights to move, edit, copy, etc. Could you create a new user
account (from "the" Administrator account) which is part of the Admin group,
and then try from the new account?

If that doesn't work, it sounds like perhaps checking the group policy is
next in line. You can go to the Command Prompt (not Start/Run) and type in
"gpresult" without the quotes. Look for this at the end of the report:
=====
The user is a part of the following security groups:
----------------------------------------------------
None
Everyone
Debugger Users
BUILTIN\Administrators
BUILTIN\Users
LOCAL
NT AUTHORITY\INTERACTIVE
NT AUTHORITY\Authenticated Users
=====
If that isn't what you're seeing, then we need to edit the Registry. This
must be done with extreme caution. Go to Start/Run and type "regedit"
without the quotes. It is always a good idea to back up the Registry before
making any changes. You can do this when you've opened the file by using
File/Export.

Next, navigate to these Registry keys:
=====
HKEY_Local_Machine\Software\Policies\Microsoft\Win dows\NetCache

HKEY_Current_User\Software\Policies\Microsoft\Wind ows\NetCache

=====
If the entry for "NoConfigCache" is set to 1 (that's one), it disables the
tab from appearing. Changing it to 0 (zero) should make it appear. Make
sure to save your changes.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Drew H." <drewNO@SPAMhalevy.org> wrote in message
news:erDspTPkEHA.3072@TK2MSFTNGP10.phx.gbl...
> Yes, all accounts seem to have to problem. I have used one Admin accout
> (mine) and two non-admin level accounts. -Drew
>
> Chris H. wrote:
>> Here's some wisdom from the Tablet Team at Microsoft for you, Drew.
>> First, if you have multiple user accounts on the system, does each of
>> those accounts have this problem? Is each account in the Administrator
>> group, i.e., not in a Limited account?

Thanks-I will give these a try-Drew


Chris H. wrote:
> Offline Files requires you have rights to manipulate the files in question,
> Drew, i.e., the account needs to be a member of the Administrator group or
> granted the rights to move, edit, copy, etc. Could you create a new user
> account (from "the" Administrator account) which is part of the Admin group,
> and then try from the new account?
>
> If that doesn't work, it sounds like perhaps checking the group policy is
> next in line. You can go to the Command Prompt (not Start/Run) and type in
> "gpresult" without the quotes. Look for this at the end of the report:
> =====
> The user is a part of the following security groups:
> ----------------------------------------------------
> None
> Everyone
> Debugger Users
> BUILTIN\Administrators
> BUILTIN\Users
> LOCAL
> NT AUTHORITY\INTERACTIVE
> NT AUTHORITY\Authenticated Users
> =====
> If that isn't what you're seeing, then we need to edit the Registry. This
> must be done with extreme caution. Go to Start/Run and type "regedit"
> without the quotes. It is always a good idea to back up the Registry before
> making any changes. You can do this when you've opened the file by using
> File/Export.
>
> Next, navigate to these Registry keys:
> =====
> HKEY_Local_Machine\Software\Policies\Microsoft\Win dows\NetCache
>
> HKEY_Current_User\Software\Policies\Microsoft\Wind ows\NetCache
>
> =====
> If the entry for "NoConfigCache" is set to 1 (that's one), it disables the
> tab from appearing. Changing it to 0 (zero) should make it appear. Make
> sure to save your changes.

OK, victories in small steps. Under Local_Machine, it was set to "1", I
set it to "0". It was not listed under Current_User. After setting to
"0", and restarting, the tab has reappeared. But, however, all the
choices are grayed out. -Drew


>> =====
>> HKEY_Local_Machine\Software\Policies\Microsoft\Win dows\NetCache
>>
>> HKEY_Current_User\Software\Policies\Microsoft\Wind ows\NetCache
>>
>> =====
>> If the entry for "NoConfigCache" is set to 1 (that's one), it disables
>> the tab from appearing. Changing it to 0 (zero) should make it
>> appear. Make sure to save your changes.

Look forward to your post, Drew.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Drew H." <drewNO@SPAMhalevy.org> wrote in message
news:O2Q$JLbkEHA.2948@TK2MSFTNGP11.phx.gbl...
> Thanks-I will give these a try-Drew
>
>
> Chris H. wrote:
>> Offline Files requires you have rights to manipulate the files in
>> question, Drew, i.e., the account needs to be a member of the
>> Administrator group or granted the rights to move, edit, copy, etc.
>> Could you create a new user account (from "the" Administrator account)
>> which is part of the Admin group, and then try from the new account?
>>
>> If that doesn't work, it sounds like perhaps checking the group policy is
>> next in line. You can go to the Command Prompt (not Start/Run) and type
>> in "gpresult" without the quotes. Look for this at the end of the
>> report:
>> =====
>> The user is a part of the following security groups:
>> ----------------------------------------------------
>> None
>> Everyone
>> Debugger Users
>> BUILTIN\Administrators
>> BUILTIN\Users
>> LOCAL
>> NT AUTHORITY\INTERACTIVE
>> NT AUTHORITY\Authenticated Users
>> =====
>> If that isn't what you're seeing, then we need to edit the Registry.
>> This must be done with extreme caution. Go to Start/Run and type
>> "regedit" without the quotes. It is always a good idea to back up the
>> Registry before making any changes. You can do this when you've opened
>> the file by using File/Export.
>>
>> Next, navigate to these Registry keys:
>> =====
>> HKEY_Local_Machine\Software\Policies\Microsoft\Win dows\NetCache
>>
>> HKEY_Current_User\Software\Policies\Microsoft\Wind ows\NetCache
>>
>> =====
>> If the entry for "NoConfigCache" is set to 1 (that's one), it disables
>> the tab from appearing. Changing it to 0 (zero) should make it appear.
>> Make sure to save your changes.

Have you restarted the machine? You could also, as we mentioned before, try
creating a different User account (not a Limited User) to see if it kicks
in. Go back and follow the information in Help and Support again. We are
getting there, Drew. Hang in there! 8-)
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Drew H." <drewNO@SPAMhalevy.org> wrote in message
news:O6uL$ickEHA.3912@TK2MSFTNGP12.phx.gbl...
> OK, victories in small steps. Under Local_Machine, it was set to "1", I
> set it to "0". It was not listed under Current_User. After setting to "0",
> and restarting, the tab has reappeared. But, however, all the choices are
> grayed out. -Drew
>
>
>>> =====
>>> HKEY_Local_Machine\Software\Policies\Microsoft\Win dows\NetCache
>>>
>>> HKEY_Current_User\Software\Policies\Microsoft\Wind ows\NetCache
>>>
>>> =====
>>> If the entry for "NoConfigCache" is set to 1 (that's one), it disables
>>> the tab from appearing. Changing it to 0 (zero) should make it appear.
>>> Make sure to save your changes.

Did a reboot after making the registry changes. The Help and Support
would don't do much, since it only deals with the choice that are
currently grayed out. I tried logging in as myself, the main user, and
the admin account we first set the laptop up under. I can try a new
admin level account and see what happens-Drew

Chris H. wrote:
> Have you restarted the machine? You could also, as we mentioned before, try
> creating a different User account (not a Limited User) to see if it kicks
> in. Go back and follow the information in Help and Support again. We are
> getting there, Drew. Hang in there! 8-)

Good, Drew. Let us know.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Drew H." <drewNO@SPAMhalevy.org> wrote in message
news:OUsdN0ckEHA.324@TK2MSFTNGP11.phx.gbl...
> Did a reboot after making the registry changes. The Help and Support would
> don't do much, since it only deals with the choice that are currently
> grayed out. I tried logging in as myself, the main user, and the admin
> account we first set the laptop up under. I can try a new admin level
> account and see what happens-Drew
>
> Chris H. wrote:
>> Have you restarted the machine? You could also, as we mentioned before,
>> try creating a different User account (not a Limited User) to see if it
>> kicks in. Go back and follow the information in Help and Support again.
>> We are getting there, Drew. Hang in there! 8-)

Been out for the holiday weekend-I will try it today-Drew


Chris H. wrote:
> Good, Drew. Let us know.

Ok, sorry for the delay. I went in, created a new local account, gave it
admin rights, and then logged in as that account. It shows the Off-Line
files tab, but again, all the choices are grayed out-drew

Drew H. wrote:
> Been out for the holiday weekend-I will try it today-Drew
>
>
> Chris H. wrote:
>
>> Good, Drew. Let us know.

No thoughts at this point? Do I need to wipe this machine clean and
start again? That is something I would really like to avoid if possible.
-Drew


Drew H. wrote:
> Ok, sorry for the delay. I went in, created a new local account, gave it
> admin rights, and then logged in as that account. It shows the Off-Line
> files tab, but again, all the choices are grayed out-drew
>
> Drew H. wrote:
>
>> Been out for the holiday weekend-I will try it today-Drew
>>
>>
>> Chris H. wrote:
>>
>>> Good, Drew. Let us know.

Drew, I'm sorry but I don't have any more thoughts for you on the issue.
Perhaps if you posted to one of the Microsoft Windows XP newsgroups - since
that is the operating system functionality than "just" a Tablet PC - perhaps
some of the more brilliant minds could give you a solid solution. I did a
search on the Microsoft Knowledge Base for Offline Files in Windows XP, and
pulled up these results if you'd care to browse through them:
http://support.microsoft.com/search/...mDays=&InCC=on
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Drew H." <drewNO@SPAMhalevy.org> wrote in message
news:uZ%231ZNOnEHA.2864@tk2msftngp13.phx.gbl...
> No thoughts at this point? Do I need to wipe this machine clean and start
> again? That is something I would really like to avoid if possible. -Drew
>
>
> Drew H. wrote:
>> Ok, sorry for the delay. I went in, created a new local account, gave it
>> admin rights, and then logged in as that account. It shows the Off-Line
>> files tab, but again, all the choices are grayed out-drew
>>
>> Drew H. wrote:
>>
>>> Been out for the holiday weekend-I will try it today-Drew
>>>
>>>
>>> Chris H. wrote:
>>>
>>>> Good, Drew. Let us know.

Greetings Chris H. and all-

I wanted to touch base and tell you that (and how) the problem was
resolved. Turns out that there were two issues; the first was the one
fixed by Chris H. that got the tab to reappear. The second was that
somehow this machine account ended up in a different OU than the first
machine we created (the second OU had a GP that was stopping Off-line
files). Not sure how it happened, but once we moved it to the correct
OU, things seems to work fine. Just wanted to thank you for all your
help-Drew


Chris H. wrote:
> Drew, I'm sorry but I don't have any more thoughts for you on the issue.
> Perhaps if you posted to one of the Microsoft Windows XP newsgroups - since
> that is the operating system functionality than "just" a Tablet PC - perhaps
> some of the more brilliant minds could give you a solid solution. I did a
> search on the Microsoft Knowledge Base for Offline Files in Windows XP, and
> pulled up these results if you'd care to browse through them:
> http://support.microsoft.com/search/...mDays=&InCC=on

Glad you got things working again, Drew, and thanks for sharing the
secondary "fix." 8-)
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Drew H." <drewNO@SPAMhalevy.org> wrote in message
news:edg13f%23nEHA.2840@TK2MSFTNGP10.phx.gbl...
> Greetings Chris H. and all-
>
> I wanted to touch base and tell you that (and how) the problem was
> resolved. Turns out that there were two issues; the first was the one
> fixed by Chris H. that got the tab to reappear. The second was that
> somehow this machine account ended up in a different OU than the first
> machine we created (the second OU had a GP that was stopping Off-line
> files). Not sure how it happened, but once we moved it to the correct OU,
> things seems to work fine. Just wanted to thank you for all your help-Drew
>
>
> Chris H. wrote:
>> Drew, I'm sorry but I don't have any more thoughts for you on the issue.
>> Perhaps if you posted to one of the Microsoft Windows XP newsgroups -
>> since that is the operating system functionality than "just" a Tablet
>> PC - perhaps some of the more brilliant minds could give you a solid
>> solution. I did a search on the Microsoft Knowledge Base for Offline
>> Files in Windows XP, and pulled up these results if you'd care to browse
>> through them:
>> http://support.microsoft.com/search/...mDays=&InCC=on