Hi, Everyone.

My Motion 1300 has started to shut down spontaneously and exhibit
other strange behaviors. Sometimes, there's a BSOD for an instant
before shutdown, and sometimes there isn't. Sometimes, when I turn it
back on, there's what sounds like a BIOS error code: four repetitions
of a long-short-short beep pattern.

The same things happen when running from the battery and also with the
battery removed, using either of two external power supplies.

After the shutdown, even with the battery and power supply removed,
the battery and wireless network lights continue to glow green for
some time.

I'd appreciate any tips on how to troubleshoot this problem.
--
Thanks,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

Definitely sounds hardware-related. Click Start menu, right click "My
Computer" and click Properties. Then go to the Advanced tab and click the
"Startup and Recovery" button. Uncheck the box that says "Automatically
restart". You will be able to see the text of the blue screen error.

You may have bad memory. I don't know any tools off hand to check this but
if you search google for a memory test tool you could probably find
something that will exhaustively test your entire physical memory.

--
Josh Einstein
Einstein Technologies
--------------------------------------------------------
Add ink input to Outlook with Tablet Enhancements for Outlook! Only $19.99!
http://www.einsteinware.com

"Steve Winograd [MVP]" <winograd@pobox.com> wrote in message
news:u0iqg059ku1fhhskefjis0oe777u7shd8k@4ax.com...
> Hi, Everyone.
>
> My Motion 1300 has started to shut down spontaneously and exhibit
> other strange behaviors. Sometimes, there's a BSOD for an instant
> before shutdown, and sometimes there isn't. Sometimes, when I turn it
> back on, there's what sounds like a BIOS error code: four repetitions
> of a long-short-short beep pattern.
>
> The same things happen when running from the battery and also with the
> battery removed, using either of two external power supplies.
>
> After the shutdown, even with the battery and power supply removed,
> the battery and wireless network lights continue to glow green for
> some time.
>
> I'd appreciate any tips on how to troubleshoot this problem.
> --
> Thanks,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Please post any reply as a follow-up message in the news group
> for everyone to see. I'm sorry, but I don't answer questions
> addressed directly to me in E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com

In article <u0iqg059ku1fhhskefjis0oe777u7shd8k@4ax.com>, "Steve
Winograd [MVP]" <winograd@pobox.com> wrote:
>Hi, Everyone.
>
>My Motion 1300 has started to shut down spontaneously and exhibit
>other strange behaviors. Sometimes, there's a BSOD for an instant
>before shutdown, and sometimes there isn't. Sometimes, when I turn it
>back on, there's what sounds like a BIOS error code: four repetitions
>of a long-short-short beep pattern.
>
>The same things happen when running from the battery and also with the
>battery removed, using either of two external power supplies.
>
>After the shutdown, even with the battery and power supply removed,
>the battery and wireless network lights continue to glow green for
>some time.
>
>I'd appreciate any tips on how to troubleshoot this problem.

I've found something that might explain the problem: the
long-short-short beep code in an AMI BIOS indicates a video adapter
problem. I'm not sure that applies, though, because I've seen no sign
of video problems, and my computer has a Phoenix A03 BIOS.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

Hi, Steve,

Did you install the new bios update that Motion recently released? If not,
it might be worth a try.
http://www.motioncomputing.com/suppo...nload_1300.asp
--
Terri Stratton
Editor / Owner
http://thetabletpc.net
Microsoft Windows MVP / Tablet PC

"Steve Winograd [MVP]" <winograd@pobox.com> wrote in message
news:u0iqg059ku1fhhskefjis0oe777u7shd8k@4ax.com...
> Hi, Everyone.
>
> My Motion 1300 has started to shut down spontaneously and exhibit
> other strange behaviors. Sometimes, there's a BSOD for an instant
> before shutdown, and sometimes there isn't. Sometimes, when I turn it
> back on, there's what sounds like a BIOS error code: four repetitions
> of a long-short-short beep pattern.
>
> The same things happen when running from the battery and also with the
> battery removed, using either of two external power supplies.
>
> After the shutdown, even with the battery and power supply removed,
> the battery and wireless network lights continue to glow green for
> some time.
>
> I'd appreciate any tips on how to troubleshoot this problem.
> --
> Thanks,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Please post any reply as a follow-up message in the news group
> for everyone to see. I'm sorry, but I don't answer questions
> addressed directly to me in E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com

Steve,
This really does sound hardware related. It would probably be worth a call to Motion Support to find out what they say. (you could ask them if this sounds like the "sudden death" syndrome).
--
WN
Microsoft MVP - Tablet PC


"Steve Winograd [MVP]" wrote:

> Hi, Everyone.
>
> My Motion 1300 has started to shut down spontaneously and exhibit
> other strange behaviors. Sometimes, there's a BSOD for an instant
> before shutdown, and sometimes there isn't. Sometimes, when I turn it
> back on, there's what sounds like a BIOS error code: four repetitions
> of a long-short-short beep pattern.
>
> The same things happen when running from the battery and also with the
> battery removed, using either of two external power supplies.
>
> After the shutdown, even with the battery and power supply removed,
> the battery and wireless network lights continue to glow green for
> some time.
>
> I'd appreciate any tips on how to troubleshoot this problem.
> --
> Thanks,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Please post any reply as a follow-up message in the news group
> for everyone to see. I'm sorry, but I don't answer questions
> addressed directly to me in E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com
>

In article <4F28652B-1470-43D3-9E7F-920C608F8CF5@microsoft.com>,
"WNewquay" <WNewquay@discussions.microsoft.com> wrote:
>> My Motion 1300 has started to shut down spontaneously and exhibit
>> other strange behaviors. Sometimes, there's a BSOD for an instant
>> before shutdown, and sometimes there isn't. Sometimes, when I turn it
>> back on, there's what sounds like a BIOS error code: four repetitions
>> of a long-short-short beep pattern.
>>
>> The same things happen when running from the battery and also with the
>> battery removed, using either of two external power supplies.
>>
>> After the shutdown, even with the battery and power supply removed,
>> the battery and wireless network lights continue to glow green for
>> some time.
>
>Steve,
>This really does sound hardware related. It would probably be worth a call to
>Motion Support to find out what they say. (you could ask them if this sounds
>like the "sudden death" syndrome).

You're right, WN. The problem has become worse since my first
message. The computer won't start up at all most of the time, and
when it does, it shuts down spontaneously, even if I'm viewing the
BIOS setup screen. It must be a hardware problem.

I called Motion and they're having me ship the unit back for repair.

I didn't ask them about "sudden death". What is it?

Thanks to you, Josh, and Terri for your replies.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

I'm glad you did NOT try the BIOS upgrade under the circumstances. My M1400
developed a USB problem that would sholw up as the USB keyboard quitting
after 15 minutes to an hour; the pointing stick still worked, but the
keyboard ceased. The only way to restore operation was to restart. I
attempted the newly posted BIOS update in hopes of fixing the peoblem. The
attempt hung the tablet midway through, turning it into the equivalent of a
floor tile, necessitating a trip to the repair center.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

"Steve Winograd [MVP]" <winograd@pobox.com> wrote in message
news:n55tg0h9gnfouepps10spekrgec0gfcc91@4ax.com...
> In article <4F28652B-1470-43D3-9E7F-920C608F8CF5@microsoft.com>,
> "WNewquay" <WNewquay@discussions.microsoft.com> wrote:
> >> My Motion 1300 has started to shut down spontaneously and exhibit
> >> other strange behaviors. Sometimes, there's a BSOD for an instant
> >> before shutdown, and sometimes there isn't. Sometimes, when I turn it
> >> back on, there's what sounds like a BIOS error code: four repetitions
> >> of a long-short-short beep pattern.
> >>
> >> The same things happen when running from the battery and also with the
> >> battery removed, using either of two external power supplies.
> >>
> >> After the shutdown, even with the battery and power supply removed,
> >> the battery and wireless network lights continue to glow green for
> >> some time.
> >
> >Steve,
> >This really does sound hardware related. It would probably be worth a
call to
> >Motion Support to find out what they say. (you could ask them if this
sounds
> >like the "sudden death" syndrome).
>
> You're right, WN. The problem has become worse since my first
> message. The computer won't start up at all most of the time, and
> when it does, it shuts down spontaneously, even if I'm viewing the
> BIOS setup screen. It must be a hardware problem.
>
> I called Motion and they're having me ship the unit back for repair.
>
> I didn't ask them about "sudden death". What is it?
>
> Thanks to you, Josh, and Terri for your replies.
> --
> Best Wishes,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com

Steve,

It sounds like you are living it.

I'm sure Motion will take care of you.

--
WN
Microsoft MVP - Tablet PC


"Steve Winograd [MVP]" wrote:
8< snip >8
>
> You're right, WN. The problem has become worse since my first
> message. The computer won't start up at all most of the time, and
> when it does, it shuts down spontaneously, even if I'm viewing the
> BIOS setup screen. It must be a hardware problem.
>
> I called Motion and they're having me ship the unit back for repair.
>
> I didn't ask them about "sudden death". What is it?
>
> Thanks to you, Josh, and Terri for your replies.
> --
> Best Wishes,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com
>

In article <uBnUvTPeEHA.596@TK2MSFTNGP11.phx.gbl>, "Hal Hostetler [MVP
DTS]" <hhh@kvoa.com> wrote:
>I'm glad you did NOT try the BIOS upgrade under the circumstances. My M1400
>developed a USB problem that would sholw up as the USB keyboard quitting
>after 15 minutes to an hour; the pointing stick still worked, but the
>keyboard ceased. The only way to restore operation was to restart. I
>attempted the newly posted BIOS update in hopes of fixing the peoblem. The
>attempt hung the tablet midway through, turning it into the equivalent of a
>floor tile, necessitating a trip to the repair center.
>
>Hal

I hope that it came back from the repair center in good shape, Hal. I
sent mine in today.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com