Anyone had any real experiences with Electrovaya support?




My EV 2010 has a crack in the glass after only 4 months of use. I picked
her up yesterday, started writing on her, and the glass in the lower right
hand corner cracked.

Called tech support and talked to Jay. Jay started telling me this has
never happened to one of their units before and that they weren't going to
cover it. Not a great way to start off a tech support relationship.

Jay tells me I have to talk to customer service about an RMA, send the unit
in and they'll let me know what it's going to cost. He also tells me it
will be about 4 working days.

I can live with 4 working days on a repair.

These are the issues that make or break a vendors rep. The tablet wasn't
dropped and nothing fell on it and I will be expecting EV to replace the
glass at their expense. It isn't like the screen itself is broken. How much
can a piece of glass cost?

I'll keep y'all posted. Hopefully the matter will be taken care of quickly
and correctly and this won't be a long saga. I'll let y'all know.

Tell Jay that Josh Einstein (he should know me cause I've been bugging him
for days now about a new order) says that LCD's *do* crack without any
physical force. It's happened to two of mine and that's why I am buying a
new one because it just happened to my Acer and it's not under warranty.

I'd be interested to see how your situation works out. Since this has so far
happened to two of my tablets (both LCD's manufactured by Toshiba which had
me suspiscious) I would be pretty upset if it happens to my Electrovaya as
well.

The problem is, no one will believe you that it just happened. No one ever
believes me. But it DOES! Both times it happened to me, my unit was on
standby overnight.

--
Josh Einstein
Einstein Technologies
--------------------------------------------------------
Add ink input to Outlook with Tablet Enhancements for Outlook! Only $19.99!
http://www.einsteinware.com


"Fish" <NOSPAM.mfisher@NOSPAM.casadefish.DONTWANTSPAM.net > wrote in message
news:Xns9501E8B2FBA77mfisherNOSPAMcasadef@216.196. 97.131...
> Anyone had any real experiences with Electrovaya support?
>
>
>
>
> My EV 2010 has a crack in the glass after only 4 months of use. I picked
> her up yesterday, started writing on her, and the glass in the lower right
> hand corner cracked.
>
> Called tech support and talked to Jay. Jay started telling me this has
> never happened to one of their units before and that they weren't going to
> cover it. Not a great way to start off a tech support relationship.
>
> Jay tells me I have to talk to customer service about an RMA, send the
unit
> in and they'll let me know what it's going to cost. He also tells me it
> will be about 4 working days.
>
> I can live with 4 working days on a repair.
>
> These are the issues that make or break a vendors rep. The tablet wasn't
> dropped and nothing fell on it and I will be expecting EV to replace the
> glass at their expense. It isn't like the screen itself is broken. How
much
> can a piece of glass cost?
>
> I'll keep y'all posted. Hopefully the matter will be taken care of quickly
> and correctly and this won't be a long saga. I'll let y'all know.

Josh,

Did you have the extended warranty with Acer?

Daryl

"Josh Einstein" <josheinstein********.com> wrote in message
news:OwBbmvUTEHA.760@TK2MSFTNGP12.phx.gbl...
> Tell Jay that Josh Einstein (he should know me cause I've been bugging him
> for days now about a new order) says that LCD's *do* crack without any
> physical force. It's happened to two of mine and that's why I am buying a
> new one because it just happened to my Acer and it's not under warranty.
>
> I'd be interested to see how your situation works out. Since this has so
far
> happened to two of my tablets (both LCD's manufactured by Toshiba which
had
> me suspiscious) I would be pretty upset if it happens to my Electrovaya as
> well.
>
> The problem is, no one will believe you that it just happened. No one ever
> believes me. But it DOES! Both times it happened to me, my unit was on
> standby overnight.
>
> --
> Josh Einstein
> Einstein Technologies
> --------------------------------------------------------
> Add ink input to Outlook with Tablet Enhancements for Outlook! Only
$19.99!
> http://www.einsteinware.com
>
>
> "Fish" <NOSPAM.mfisher@NOSPAM.casadefish.DONTWANTSPAM.net > wrote in
message
> news:Xns9501E8B2FBA77mfisherNOSPAMcasadef@216.196. 97.131...
> > Anyone had any real experiences with Electrovaya support?
> >
> >
> >
> >
> > My EV 2010 has a crack in the glass after only 4 months of use. I picked
> > her up yesterday, started writing on her, and the glass in the lower
right
> > hand corner cracked.
> >
> > Called tech support and talked to Jay. Jay started telling me this has
> > never happened to one of their units before and that they weren't going
to
> > cover it. Not a great way to start off a tech support relationship.
> >
> > Jay tells me I have to talk to customer service about an RMA, send the
> unit
> > in and they'll let me know what it's going to cost. He also tells me it
> > will be about 4 working days.
> >
> > I can live with 4 working days on a repair.
> >
> > These are the issues that make or break a vendors rep. The tablet wasn't
> > dropped and nothing fell on it and I will be expecting EV to replace the
> > glass at their expense. It isn't like the screen itself is broken. How
> much
> > can a piece of glass cost?
> >
> > I'll keep y'all posted. Hopefully the matter will be taken care of
quickly
> > and correctly and this won't be a long saga. I'll let y'all know.
>
>

No I did not. The unit was out of warranty so I completely understand that
there was nothing Acer could do about it. I didn't like doing it, but I had
to buy a new one. :)

However, the Scribbler Tablet PC is amazing. I'm so glad I chose it.

--
Josh Einstein
Einstein Technologies
--------------------------------------------------------
Add ink input to Outlook with Tablet Enhancements for Outlook! Only $19.99!
http://www.einsteinware.com


"Daryl G." <Not@Provided.com> wrote in message
news:eKKgp2aTEHA.1244@TK2MSFTNGP10.phx.gbl...
> Josh,
>
> Did you have the extended warranty with Acer?
>
> Daryl
>
> "Josh Einstein" <josheinstein********.com> wrote in message
> news:OwBbmvUTEHA.760@TK2MSFTNGP12.phx.gbl...
> > Tell Jay that Josh Einstein (he should know me cause I've been bugging
him
> > for days now about a new order) says that LCD's *do* crack without any
> > physical force. It's happened to two of mine and that's why I am buying
a
> > new one because it just happened to my Acer and it's not under warranty.
> >
> > I'd be interested to see how your situation works out. Since this has so
> far
> > happened to two of my tablets (both LCD's manufactured by Toshiba which
> had
> > me suspiscious) I would be pretty upset if it happens to my Electrovaya
as
> > well.
> >
> > The problem is, no one will believe you that it just happened. No one
ever
> > believes me. But it DOES! Both times it happened to me, my unit was on
> > standby overnight.
> >
> > --
> > Josh Einstein
> > Einstein Technologies
> > --------------------------------------------------------
> > Add ink input to Outlook with Tablet Enhancements for Outlook! Only
> $19.99!
> > http://www.einsteinware.com
> >
> >
> > "Fish" <NOSPAM.mfisher@NOSPAM.casadefish.DONTWANTSPAM.net > wrote in
> message
> > news:Xns9501E8B2FBA77mfisherNOSPAMcasadef@216.196. 97.131...
> > > Anyone had any real experiences with Electrovaya support?
> > >
> > >
> > >
> > >
> > > My EV 2010 has a crack in the glass after only 4 months of use. I
picked
> > > her up yesterday, started writing on her, and the glass in the lower
> right
> > > hand corner cracked.
> > >
> > > Called tech support and talked to Jay. Jay started telling me this has
> > > never happened to one of their units before and that they weren't
going
> to
> > > cover it. Not a great way to start off a tech support relationship.
> > >
> > > Jay tells me I have to talk to customer service about an RMA, send the
> > unit
> > > in and they'll let me know what it's going to cost. He also tells me
it
> > > will be about 4 working days.
> > >
> > > I can live with 4 working days on a repair.
> > >
> > > These are the issues that make or break a vendors rep. The tablet
wasn't
> > > dropped and nothing fell on it and I will be expecting EV to replace
the
> > > glass at their expense. It isn't like the screen itself is broken. How
> > much
> > > can a piece of glass cost?
> > >
> > > I'll keep y'all posted. Hopefully the matter will be taken care of
> quickly
> > > and correctly and this won't be a long saga. I'll let y'all know.
> >
> >
>
>

My sc 2100 also has a crack and I'm waiting for it to be serviced. How much does this cost to repair if EV doesn't cover it? What was the result of your situation?

Thanks,
David
elmiron3 .
******.com