I had been having all kinds of problems with my Acer C300 for quite some
time. I even sent it in for repairs and they fixed some of them but a
couple of others remained. They were:

1) My Tablet would go into hibernation mode right in the middle of me
using it. My power management settings were set to turn off the monitor
after 5 minutes, standby after 10 minutes, and hibernate at 20 minutes.
But it was skipping the first two steps and going straight into standby.
It only seemed to do it when in tablet mode. I don't recall it ever
happening when I had been typing on the keyboard. The only way to keep it
from going into hibernation randomly like this was to disable hibernation
completely.

2) Also, when in tablet mode, it would randomly switch rotation from
portrait to landscape. At first I thought it was a hardware problem with
the sensor that detected when you rotate the screen. But they replaced
that and the problem remained. When it happened I would press my tablet
key to rotate it back but then a few minutes later it would decide to
rotate back to portrait mode. Since it was already IN portrait mode
because of me forcing it it would just redraw the screen as if I had just
now rotated. If any of this happened in the middle of me writing I would
end up with lines all over the screen that then needed to be erased.

I had these problems with the 4.78 version of the Wacom driver. When I
finally got the clue and removed the driver all the problems went away.
So, when the 4.79 driver came out I decided to try it. Within minutes of
installing the driver both of those problems resurfaced. So I uninstalled
the driver again and it went back to normal.

While I did install both the WinXP SP-2 Preview 1 and the new Wacom
driver on the same day, I did not have the problems until I installed the
Wacom driver. And the problems went away as soon as I uninstalled it. I
have so far had no real problems that I can ascribe to SP-2.

Hi Grant,
Thanks for posting this feedback. Unfortunately this is the first I have read about either issue and we did test on a C300. Do you recall how long it took for either problem to appear? How easy was it for you to reproduce? If you happen to install the 4.79-4 driver package again please try to stop the TabletService service in the Services control panel and let me know if that helps.
Thanks,
--
Dan Tower
Software Engineer
Wacom Technology


"Grant Robertson" wrote:

> I had been having all kinds of problems with my Acer C300 for quite some
> time. I even sent it in for repairs and they fixed some of them but a
> couple of others remained. They were:
>
> 1) My Tablet would go into hibernation mode right in the middle of me
> using it. My power management settings were set to turn off the monitor
> after 5 minutes, standby after 10 minutes, and hibernate at 20 minutes.
> But it was skipping the first two steps and going straight into standby.
> It only seemed to do it when in tablet mode. I don't recall it ever
> happening when I had been typing on the keyboard. The only way to keep it
> from going into hibernation randomly like this was to disable hibernation
> completely.
>
> 2) Also, when in tablet mode, it would randomly switch rotation from
> portrait to landscape. At first I thought it was a hardware problem with
> the sensor that detected when you rotate the screen. But they replaced
> that and the problem remained. When it happened I would press my tablet
> key to rotate it back but then a few minutes later it would decide to
> rotate back to portrait mode. Since it was already IN portrait mode
> because of me forcing it it would just redraw the screen as if I had just
> now rotated. If any of this happened in the middle of me writing I would
> end up with lines all over the screen that then needed to be erased.
>
> I had these problems with the 4.78 version of the Wacom driver. When I
> finally got the clue and removed the driver all the problems went away.
> So, when the 4.79 driver came out I decided to try it. Within minutes of
> installing the driver both of those problems resurfaced. So I uninstalled
> the driver again and it went back to normal.
>
> While I did install both the WinXP SP-2 Preview 1 and the new Wacom
> driver on the same day, I did not have the problems until I installed the
> Wacom driver. And the problems went away as soon as I uninstalled it. I
> have so far had no real problems that I can ascribe to SP-2.
>

Are you saying stop the service then install the new driver and then restart
the service?

"Dan Tower" <dant(at)wacom(dot)com> wrote in message
news:79634073-A398-42E5-AB15-B0C67A199C78@microsoft.com...
> Hi Grant,
> Thanks for posting this feedback. Unfortunately this is the first I have
read about either issue and we did test on a C300. Do you recall how long
it took for either problem to appear? How easy was it for you to reproduce?
If you happen to install the 4.79-4 driver package again please try to stop
the TabletService service in the Services control panel and let me know if
that helps.

> Thanks,
> --
> Dan Tower
> Software Engineer
> Wacom Technology
>
>
> "Grant Robertson" wrote:
>
> > I had been having all kinds of problems with my Acer C300 for quite some
> > time. I even sent it in for repairs and they fixed some of them but a
> > couple of others remained. They were:
> >
> > 1) My Tablet would go into hibernation mode right in the middle of me
> > using it. My power management settings were set to turn off the monitor
> > after 5 minutes, standby after 10 minutes, and hibernate at 20 minutes.
> > But it was skipping the first two steps and going straight into standby.
> > It only seemed to do it when in tablet mode. I don't recall it ever
> > happening when I had been typing on the keyboard. The only way to keep
it
> > from going into hibernation randomly like this was to disable
hibernation
> > completely.
> >
> > 2) Also, when in tablet mode, it would randomly switch rotation from
> > portrait to landscape. At first I thought it was a hardware problem with
> > the sensor that detected when you rotate the screen. But they replaced
> > that and the problem remained. When it happened I would press my tablet
> > key to rotate it back but then a few minutes later it would decide to
> > rotate back to portrait mode. Since it was already IN portrait mode
> > because of me forcing it it would just redraw the screen as if I had
just
> > now rotated. If any of this happened in the middle of me writing I would
> > end up with lines all over the screen that then needed to be erased.
> >
> > I had these problems with the 4.78 version of the Wacom driver. When I
> > finally got the clue and removed the driver all the problems went away.
> > So, when the 4.79 driver came out I decided to try it. Within minutes of
> > installing the driver both of those problems resurfaced. So I
uninstalled
> > the driver again and it went back to normal.
> >
> > While I did install both the WinXP SP-2 Preview 1 and the new Wacom
> > driver on the same day, I did not have the problems until I installed
the
> > Wacom driver. And the problems went away as soon as I uninstalled it. I
> > have so far had no real problems that I can ascribe to SP-2.
> >

In article <79634073-A398-42E5-AB15-B0C67A199C78@microsoft.com>, =?Utf-8?
B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> Hi Grant,
> Thanks for posting this feedback. Unfortunately this is the first I have read about either issue and we did test on a C300. Do you recall how long it took for either problem to appear? How easy was it for you to reproduce? If you happen to install the 4.79-4 driver package again please try to stop the TabletService service in
the Services control panel and let me know if that helps.
> Thanks,
>

Most of your questions were answered in the original post. Once I
reinstall the driver the problems start coming back almost immediately.
The errors are random and only occur about once or twice per hour but
that is still far too often. Yes, I was using the 4.79-4 version. I'm not
really up to experimenting with this again today. If I feel the real need
to get the pressure sensitive functions out of the pen again then I will
try what you said about to stop the TabletService service as you
suggested.

Far too often, I think, testers just load something on a system and try
it out for just a few minutes and think they are done. It is not until
you really use something for a couple of days in your daily work that you
really start to notice the problems.

Hi root,
No. I would like to know if this problem happens with the 4.79-4 driver installed but with TabletService stopped. In other words, uninstall any prior Wacom drivers, install the 4.79-4 package then from the Services control panel set the TabletService start type to disabled and stop it. This will keep if from loading on reboot.
In this configuration Wintab data will not work (Wintab is provided by TabletService) but Ink data and Ink pressure will still work. I would like to know if this problem still happens in this configuration because it would help me decide if I should look at the service or the driver or perhaps something else as the culprit.
Thanks,
--
Dan Tower
Software Engineer
Wacom Technology


"root" wrote:

> Are you saying stop the service then install the new driver and then restart
> the service?
>
> "Dan Tower" <dant(at)wacom(dot)com> wrote in message
> news:79634073-A398-42E5-AB15-B0C67A199C78@microsoft.com...
> > Hi Grant,
> > Thanks for posting this feedback. Unfortunately this is the first I have
> read about either issue and we did test on a C300. Do you recall how long
> it took for either problem to appear? How easy was it for you to reproduce?
> If you happen to install the 4.79-4 driver package again please try to stop
> the TabletService service in the Services control panel and let me know if
> that helps.
>
> > Thanks,
> > --
> > Dan Tower
> > Software Engineer
> > Wacom Technology
> >
> >
> > "Grant Robertson" wrote:
> >
> > > I had been having all kinds of problems with my Acer C300 for quite some
> > > time. I even sent it in for repairs and they fixed some of them but a
> > > couple of others remained. They were:
> > >
> > > 1) My Tablet would go into hibernation mode right in the middle of me
> > > using it. My power management settings were set to turn off the monitor
> > > after 5 minutes, standby after 10 minutes, and hibernate at 20 minutes.
> > > But it was skipping the first two steps and going straight into standby.
> > > It only seemed to do it when in tablet mode. I don't recall it ever
> > > happening when I had been typing on the keyboard. The only way to keep
> it
> > > from going into hibernation randomly like this was to disable
> hibernation
> > > completely.
> > >
> > > 2) Also, when in tablet mode, it would randomly switch rotation from
> > > portrait to landscape. At first I thought it was a hardware problem with
> > > the sensor that detected when you rotate the screen. But they replaced
> > > that and the problem remained. When it happened I would press my tablet
> > > key to rotate it back but then a few minutes later it would decide to
> > > rotate back to portrait mode. Since it was already IN portrait mode
> > > because of me forcing it it would just redraw the screen as if I had
> just
> > > now rotated. If any of this happened in the middle of me writing I would
> > > end up with lines all over the screen that then needed to be erased.
> > >
> > > I had these problems with the 4.78 version of the Wacom driver. When I
> > > finally got the clue and removed the driver all the problems went away.
> > > So, when the 4.79 driver came out I decided to try it. Within minutes of
> > > installing the driver both of those problems resurfaced. So I
> uninstalled
> > > the driver again and it went back to normal.
> > >
> > > While I did install both the WinXP SP-2 Preview 1 and the new Wacom
> > > driver on the same day, I did not have the problems until I installed
> the
> > > Wacom driver. And the problems went away as soon as I uninstalled it. I
> > > have so far had no real problems that I can ascribe to SP-2.
> > >
>
>
>

Hi Grant,
I agree that once or twice an hour is far too much. If I sounded confused by this problem it's because I use my C300 nearly every day and have not seen either issue nor heard reports of it. We test with as many of the TabletPCs as we can but you are right; it's hard to really run all of the ones we get in through their paces. Of the two dozen TabletPCs in the excellent comparison guide on the front page of this site, I think all but one have our digitizer.

I appreciate that you took the time to report the issue. That alone can be valuable information and if you don't want to mess with it more I honestly don't blame you.
Thanks,
--
Dan Tower
Software Engineer
Wacom Technology


"Grant Robertson" wrote:

> In article <79634073-A398-42E5-AB15-B0C67A199C78@microsoft.com>, =?Utf-8?
> B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> > Hi Grant,
> > Thanks for posting this feedback. Unfortunately this is the first I have read about either issue and we did test on a C300. Do you recall how long it took for either problem to appear? How easy was it for you to reproduce? If you happen to install the 4.79-4 driver package again please try to stop the TabletService service in
> the Services control panel and let me know if that helps.
> > Thanks,
> >
>
> Most of your questions were answered in the original post. Once I
> reinstall the driver the problems start coming back almost immediately.
> The errors are random and only occur about once or twice per hour but
> that is still far too often. Yes, I was using the 4.79-4 version. I'm not
> really up to experimenting with this again today. If I feel the real need
> to get the pressure sensitive functions out of the pen again then I will
> try what you said about to stop the TabletService service as you
> suggested.
>
> Far too often, I think, testers just load something on a system and try
> it out for just a few minutes and think they are done. It is not until
> you really use something for a couple of days in your daily work that you
> really start to notice the problems.
>

In article <9721D3E9-2880-40C9-BCAD-0B25D697F80D@microsoft.com>, =?Utf-8?
B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> In this configuration Wintab data will not work (Wintab is provided by TabletService) but Ink data and Ink pressure will still work.
>

What is this Wintab data and what will I be loosing if I turn off this
TabletService? Is this something that it would be OK to leave off all the
time or is it just a test?

In article <D75BDC86-3409-4C26-A595-B5DB941DDBD3@microsoft.com>, =?Utf-8?
B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> if you don't want to mess with it more I honestly don't blame you.
>
>
Well, I just didn't want to mess with it that day. I may feel like it
today or tomorrow. I'll let you know what I find out.

Hi Grant,
TabletService provides two things, Wintab support and the extra button features available in the Wacom Pen Settings control panel. Wintab is an older API that applications like Photoshop and Painter use to get pressure. Tablet PC applications such as Journal use the newer Ink API. So if you don't need to use any apps that need Wintab and you don't need the extra features provided in the Wacom Pen Settings control panel you don't really need the Penabled driver and can stick with the default driver.

That said, I am going to make a guess as to what is going on. It could be that the uninstall is not removing the old tablet.exe from your system32 folder and the new install isn't replacing it. So if you do feel like messing with it again please do an uninstall. Then go to the Windows\System32 folder and make sure these files are not there:
tablet.exe (if this file is not there my guess is wrong)
wintab32.dll
Then do a reinstall of 4.79-4.
Open the Wacom Pen Settings control panel. Hold down the CTRL key and click the about box. This will bring up a diagnostic screen. Make sure the version it displays is 4.79-4.

If it still gives you a problem set the service start type of TabletService to disabled and stop TabletService. As I said in an earlier post, this may help me determine if the problem is in the service or the driver.
Thanks,
--
Dan Tower
Software Engineer
Wacom Technology


"Grant Robertson" wrote:

> In article <9721D3E9-2880-40C9-BCAD-0B25D697F80D@microsoft.com>, =?Utf-8?
> B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> > In this configuration Wintab data will not work (Wintab is provided by TabletService) but Ink data and Ink pressure will still work.
> >
>
> What is this Wintab data and what will I be loosing if I turn off this
> TabletService? Is this something that it would be OK to leave off all the
> time or is it just a test?
>
>

"Dan Tower" <dant(at)wacom(dot)com> wrote in message
news:A6D649CC-F894-4C2E-A155-BE6B8875BB13@microsoft.com...
> Hi Grant,
> TabletService provides two things, Wintab support and the extra button
features available in the Wacom Pen Settings control panel. Wintab is an
older API that applications like Photoshop and Painter use to get pressure.
Tablet PC applications such as Journal use the newer Ink API. So if you
don't need to use any apps that need Wintab and you don't need the extra
features provided in the Wacom Pen Settings control panel you don't really
need the Penabled driver and can stick with the default driver.

WOW, we've been talking about turning on/off a service. Now you quantum
jumped to penenabled drive vs default driver. Please specifiy what EXACTLY
the penenabled driver is. Please specify EXACTLY what the default driver
is.

> That said, I am going to make a guess as to what is going on. It could be
that the uninstall is not removing the old tablet.exe

What excatly is tablet.exe and what does it have to do with Wacom drivers?

> from your system32 folder and the new install isn't replacing it.

New install of what?

> So if you do feel like messing with it again please do an uninstall.

Uninstall of what?

> Then go to the Windows\System32 folder and make sure these files are not
there:
> tablet.exe (if this file is not there my guess is wrong)
> wintab32.dll
> Then do a reinstall of 4.79-4.

The one from Wacom or WinUP; you said they were both 4.79-4?

> Open the Wacom Pen Settings control panel. Hold down the CTRL key and
click the about box. This will bring up a diagnostic screen. Make sure the
version it displays is 4.79-4.
>
> If it still gives you a problem set the service start type of
TabletService to disabled and stop TabletService. As I said in an earlier
post, this may help me determine if the problem is in the service or the
driver.

"TabletService" is the Wacom service that does that special/older pen
interface functionality you described above(pressure, buttons etc.)?

> "Grant Robertson" wrote:
>
> > In article <9721D3E9-2880-40C9-BCAD-0B25D697F80D@microsoft.com>,
=?Utf-8?
> > B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> > > In this configuration Wintab data will not work (Wintab is provided by
TabletService) but Ink data and Ink pressure will still work.
> > >
> >
> > What is this Wintab data and what will I be loosing if I turn off this
> > TabletService? Is this something that it would be OK to leave off all
the
> > time or is it just a test?
> >
> >

Hi root. I will see if I can make some of this clearer.
TabletService is tablet.exe
When I say 4.79-4 I mean the driver package you download from our site.
4.79-4 contains the driver that is on WU and the TabletService and a Wacom Pen Settings control panel.
What you get from WU is just the driver. Not the service or control panel.
The service is needed for Wintab and the extra features in the Wacom Pen Settings control panel.

With these clarifications in mind please read the earlier post again and see if it makes more sense.

Thanks,
--
Dan Tower
Software Engineer
Wacom Technology


"root" wrote:

>
> "Dan Tower" <dant(at)wacom(dot)com> wrote in message
> news:A6D649CC-F894-4C2E-A155-BE6B8875BB13@microsoft.com...
> > Hi Grant,
> > TabletService provides two things, Wintab support and the extra button
> features available in the Wacom Pen Settings control panel. Wintab is an
> older API that applications like Photoshop and Painter use to get pressure.
> Tablet PC applications such as Journal use the newer Ink API. So if you
> don't need to use any apps that need Wintab and you don't need the extra
> features provided in the Wacom Pen Settings control panel you don't really
> need the Penabled driver and can stick with the default driver.
>
> WOW, we've been talking about turning on/off a service. Now you quantum
> jumped to penenabled drive vs default driver. Please specifiy what EXACTLY
> the penenabled driver is. Please specify EXACTLY what the default driver
> is.
>
> > That said, I am going to make a guess as to what is going on. It could be
> that the uninstall is not removing the old tablet.exe
>
> What excatly is tablet.exe and what does it have to do with Wacom drivers?
>
> > from your system32 folder and the new install isn't replacing it.
>
> New install of what?
>
> > So if you do feel like messing with it again please do an uninstall.
>
> Uninstall of what?
>
> > Then go to the Windows\System32 folder and make sure these files are not
> there:
> > tablet.exe (if this file is not there my guess is wrong)
> > wintab32.dll
> > Then do a reinstall of 4.79-4.
>
> The one from Wacom or WinUP; you said they were both 4.79-4?
>
> > Open the Wacom Pen Settings control panel. Hold down the CTRL key and
> click the about box. This will bring up a diagnostic screen. Make sure the
> version it displays is 4.79-4.
> >
> > If it still gives you a problem set the service start type of
> TabletService to disabled and stop TabletService. As I said in an earlier
> post, this may help me determine if the problem is in the service or the
> driver.
>
> "TabletService" is the Wacom service that does that special/older pen
> interface functionality you described above(pressure, buttons etc.)?
>
> > "Grant Robertson" wrote:
> >
> > > In article <9721D3E9-2880-40C9-BCAD-0B25D697F80D@microsoft.com>,
> =?Utf-8?
> > > B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> > > > In this configuration Wintab data will not work (Wintab is provided by
> TabletService) but Ink data and Ink pressure will still work.
> > > >
> > >
> > > What is this Wintab data and what will I be loosing if I turn off this
> > > TabletService? Is this something that it would be OK to leave off all
> the
> > > time or is it just a test?
> > >
> > >
>
>
>

"Dan Tower" <dant(at)wacom(dot)com> wrote in message
news:8C732190-E4CC-4C98-AEC7-0C141D4EFD46@microsoft.com...
> Hi root. I will see if I can make some of this clearer.
> TabletService is tablet.exe
> When I say 4.79-4 I mean the driver package you download from our site.
> 4.79-4 contains the driver that is on WU and the TabletService and a Wacom
Pen Settings control panel.

That makes better sense. I was one of the first to note the WU version
causing a big problem back in March. I think, that the WU version appeared
about 3/1/04?

> What you get from WU is just the driver. Not the service or control
panel.

Was that the possible problem? New Wacom driver from WU but old Wacom other
parts? Previously on the Toshiba 3500 in question here, I had installed a
driver downloaded from Wacom around 7/03.

> The service is needed for Wintab and the extra features in the Wacom Pen
Settings control panel.
>
> With these clarifications in mind please read the earlier post again and
see if it makes more sense.


> "root" wrote:
>
> >
> > "Dan Tower" <dant(at)wacom(dot)com> wrote in message
> > news:A6D649CC-F894-4C2E-A155-BE6B8875BB13@microsoft.com...
> > > Hi Grant,
> > > TabletService provides two things, Wintab support and the extra button
> > features available in the Wacom Pen Settings control panel. Wintab is
an
> > older API that applications like Photoshop and Painter use to get
pressure.
> > Tablet PC applications such as Journal use the newer Ink API. So if you
> > don't need to use any apps that need Wintab and you don't need the extra
> > features provided in the Wacom Pen Settings control panel you don't
really
> > need the Penabled driver and can stick with the default driver.
> >
> > WOW, we've been talking about turning on/off a service. Now you
quantum
> > jumped to penenabled drive vs default driver. Please specifiy what
EXACTLY
> > the penenabled driver is. Please specify EXACTLY what the default
driver
> > is.
> >
> > > That said, I am going to make a guess as to what is going on. It
could be
> > that the uninstall is not removing the old tablet.exe
> >
> > What excatly is tablet.exe and what does it have to do with Wacom
drivers?
> >
> > > from your system32 folder and the new install isn't replacing it.
> >
> > New install of what?
> >
> > > So if you do feel like messing with it again please do an uninstall.
> >
> > Uninstall of what?
> >
> > > Then go to the Windows\System32 folder and make sure these files are
not
> > there:
> > > tablet.exe (if this file is not there my guess is wrong)
> > > wintab32.dll
> > > Then do a reinstall of 4.79-4.
> >
> > The one from Wacom or WinUP; you said they were both 4.79-4?
> >
> > > Open the Wacom Pen Settings control panel. Hold down the CTRL key and
> > click the about box. This will bring up a diagnostic screen. Make sure
the
> > version it displays is 4.79-4.
> > >
> > > If it still gives you a problem set the service start type of
> > TabletService to disabled and stop TabletService. As I said in an
earlier
> > post, this may help me determine if the problem is in the service or the
> > driver.
> >
> > "TabletService" is the Wacom service that does that special/older pen
> > interface functionality you described above(pressure, buttons etc.)?
> >
> > > "Grant Robertson" wrote:
> > >
> > > > In article <9721D3E9-2880-40C9-BCAD-0B25D697F80D@microsoft.com>,
> > =?Utf-8?
> > > > B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> > > > > In this configuration Wintab data will not work (Wintab is
provided by
> > TabletService) but Ink data and Ink pressure will still work.
> > > > >
> > > >
> > > > What is this Wintab data and what will I be loosing if I turn off
this
> > > > TabletService? Is this something that it would be OK to leave off
all
> > the
> > > > time or is it just a test?
> > > >
> > > >
> >
> >
> >

>I think, that the WU version appeared about 3/1/04?
I think it was 3/12/04

>Was that the possible problem? New Wacom driver from WU but old Wacom
> other parts?
I believe so. So doing an uninstall and make sure Tablet.exe really does get removed. Then a reinstall of the 4.79-4 package should fix it.
Thanks,
--
Dan Tower
Software Engineer
Wacom Technology


"root" wrote:

>
> "Dan Tower" <dant(at)wacom(dot)com> wrote in message
> news:8C732190-E4CC-4C98-AEC7-0C141D4EFD46@microsoft.com...
> > Hi root. I will see if I can make some of this clearer.
> > TabletService is tablet.exe
> > When I say 4.79-4 I mean the driver package you download from our site.
> > 4.79-4 contains the driver that is on WU and the TabletService and a Wacom
> Pen Settings control panel.
>
> That makes better sense. I was one of the first to note the WU version
> causing a big problem back in March. I think, that the WU version appeared
> about 3/1/04?
>
> > What you get from WU is just the driver. Not the service or control
> panel.
>
> Was that the possible problem? New Wacom driver from WU but old Wacom other
> parts? Previously on the Toshiba 3500 in question here, I had installed a
> driver downloaded from Wacom around 7/03.
>
> > The service is needed for Wintab and the extra features in the Wacom Pen
> Settings control panel.
> >
> > With these clarifications in mind please read the earlier post again and
> see if it makes more sense.
>
>
> > "root" wrote:
> >
> > >
> > > "Dan Tower" <dant(at)wacom(dot)com> wrote in message
> > > news:A6D649CC-F894-4C2E-A155-BE6B8875BB13@microsoft.com...
> > > > Hi Grant,
> > > > TabletService provides two things, Wintab support and the extra button
> > > features available in the Wacom Pen Settings control panel. Wintab is
> an
> > > older API that applications like Photoshop and Painter use to get
> pressure.
> > > Tablet PC applications such as Journal use the newer Ink API. So if you
> > > don't need to use any apps that need Wintab and you don't need the extra
> > > features provided in the Wacom Pen Settings control panel you don't
> really
> > > need the Penabled driver and can stick with the default driver.
> > >
> > > WOW, we've been talking about turning on/off a service. Now you
> quantum
> > > jumped to penenabled drive vs default driver. Please specifiy what
> EXACTLY
> > > the penenabled driver is. Please specify EXACTLY what the default
> driver
> > > is.
> > >
> > > > That said, I am going to make a guess as to what is going on. It
> could be
> > > that the uninstall is not removing the old tablet.exe
> > >
> > > What excatly is tablet.exe and what does it have to do with Wacom
> drivers?
> > >
> > > > from your system32 folder and the new install isn't replacing it.
> > >
> > > New install of what?
> > >
> > > > So if you do feel like messing with it again please do an uninstall.
> > >
> > > Uninstall of what?
> > >
> > > > Then go to the Windows\System32 folder and make sure these files are
> not
> > > there:
> > > > tablet.exe (if this file is not there my guess is wrong)
> > > > wintab32.dll
> > > > Then do a reinstall of 4.79-4.
> > >
> > > The one from Wacom or WinUP; you said they were both 4.79-4?
> > >
> > > > Open the Wacom Pen Settings control panel. Hold down the CTRL key and
> > > click the about box. This will bring up a diagnostic screen. Make sure
> the
> > > version it displays is 4.79-4.
> > > >
> > > > If it still gives you a problem set the service start type of
> > > TabletService to disabled and stop TabletService. As I said in an
> earlier
> > > post, this may help me determine if the problem is in the service or the
> > > driver.
> > >
> > > "TabletService" is the Wacom service that does that special/older pen
> > > interface functionality you described above(pressure, buttons etc.)?
> > >
> > > > "Grant Robertson" wrote:
> > > >
> > > > > In article <9721D3E9-2880-40C9-BCAD-0B25D697F80D@microsoft.com>,
> > > =?Utf-8?
> > > > > B?RGFuIFRvd2Vy?= <dant(at)wacom(dot)com> says...
> > > > > > In this configuration Wintab data will not work (Wintab is
> provided by
> > > TabletService) but Ink data and Ink pressure will still work.
> > > > > >
> > > > >
> > > > > What is this Wintab data and what will I be loosing if I turn off
> this
> > > > > TabletService? Is this something that it would be OK to leave off
> all
> > > the
> > > > > time or is it just a test?
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>