I don't know if this is the correct group to which to post this
message. If not, please point me to the proper place.
I ordered an M275 from the Gateway store, before the announcement that
they were closing. It took almost three weeks for the computer to be
sent to me. I had it a total of four days before it literally fried in
my lap. The term "fire" perked the ears of the phone answerer to
escalate me to a case manager. Unfortunately, I still haven't received
my replacement, although they did manage to sell me another level of
support. Gateway makes it very difficult to speak to anybody and I am
very upset over this.
FWIW, I really did love this little pc. It does everything I needed it
to do and some that I didn't....
Thanks for listening,
Judy

"judy" <jcg21208******.com> schrieb im Newsbeitrag
news:7d2fd3e0.0404240419.5a8c1e50@posting.google.c om...
> Thanks for listening,

Judy,
you 're welcome!
Did you have a question?

--
Best Regards
Andreas Marschall
Microsoft MVP for TAPI / Windows SDK
TAPI / TSP Developer and Tester
http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
* Please post all messages and replies to the newsgroup so all may
* benefit from the discussion. Private mail is usually not replied to.
* This posting is provided "AS IS" with no warranties, and confers no rights.

what doesn't change the fact that Acer and Toshiba make better tablets than
gateway....

"Tim" <post@newsgroup.please> wrote in message
news:OoFdWWgKEHA.2576@TK2MSFTNGP12.phx.gbl...
> Don't worry to much.
> I also had a problem with my new M275 that was delivered 4/6/04. The
display
> started to go all streaky and there was interference with the pen. This
was
> within 1 hour of opening the package. The problem was in the hinge. When I
> moved the display, the problem would correct it self. It only got worse
> until it was unusable. The next day I called and explained my problem. It
> was escalated and they determined that they would replace it.
> I have received my replacement M275 and am very happy with the machine and
> the service that I received from customer support from Gateway.
> This all happened after the announcement of the store closings. I don't
> think that the store closings will have any effect on their online
business.
> I didn't think the stores were a good idea to begin with, since they
ordered
> the pc's anyway and you couldn't walk out with what you wanted.
> I love my M275 and am very happy with the Gateway customer service so far.
> This is my 5th Gateway within the last few years and don't plan on
changing
> yet.
> Just my opinion.
> Tim
>
> "judy" <jcg21208******.com> wrote in message
> news:7d2fd3e0.0404240419.5a8c1e50@posting.google.c om...
> > I don't know if this is the correct group to which to post this
> > message. If not, please point me to the proper place.
> > I ordered an M275 from the Gateway store, before the announcement that
> > they were closing. It took almost three weeks for the computer to be
> > sent to me. I had it a total of four days before it literally fried in
> > my lap. The term "fire" perked the ears of the phone answerer to
> > escalate me to a case manager. Unfortunately, I still haven't received
> > my replacement, although they did manage to sell me another level of
> > support. Gateway makes it very difficult to speak to anybody and I am
> > very upset over this.
> > FWIW, I really did love this little pc. It does everything I needed it
> > to do and some that I didn't....
> > Thanks for listening,
> > Judy
>
>

I've had the gateway M275 for about a week now and no problems yet... I would recommend trying to get switched to their business support, even if you have to lie LOL.

Business support is always much better since they want your company to buy from them, you get tech support who actually knows something and customer support with english as their native language.

Honestly, I was terrifed to buy a gateway, but I am very happy so far with the machine and the treatment I've received from them.

With any company there are always a few lemons that go out. My dell laptop is an example. I still love dells even though my laptop I bought 6 months ago has fallen apart... it happens and fortunately Dell has been great about it.

Good luck,
Lori

"Lori" <anonymous@discussions.microsoft.com> schrieb im Newsbeitrag
news:6BDC8DB3-160E-485A-9722-F92765BE55A5@microsoft.com...

> With any company there are always a few lemons that go out. My dell laptop
is an example. I still love dells even though my laptop I bought 6 months
ago has fallen apart... it happens and fortunately Dell has been great about
it.
>

that´s because latitude series is solid, other suck