I got Vista Home Premium as a free upgrade for XP MCE. It came
yesterday, and I went to install. Disaster--some problem with 'asms'
that could only be overcome by installing vLite and installing Vista
that way. I did a clean install of XP first, then Vista over that, as a
clean install. Even during the install, Vista was unable to get the
latest updates. When I went directly after the install to get updates, I
click WINDOWS UPDATE and immediately get "Windows Explorer Stopped
Working" error and explorer restarts. If I go to Update via the web,
same thing. Here's the log--same report every time I try it.

Log Name: Application
Source: Application Error
Date: 3/14/2007 7:53:44 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HTPC
Description:
Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
0x4549b091, faulting module wucltux.dll, version 6.0.6000.16386, time
stamp 0x4549be05, exception code 0xc0000005, fault offset 0x0004d49a,
process id 0x16dc, application start time 0x01c766282eb72124.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-03-14T12:53:44.000Z" />
<EventRecordID>324</EventRecordID>
<Channel>Application</Channel>
<Computer>HTPC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b091</Data>
<Data>wucltux.dll</Data>
<Data>6.0.6000.16386</Data>
<Data>4549be05</Data>
<Data>c0000005</Data>
<Data>0004d49a</Data>
<Data>16dc</Data>
<Data>01c766282eb72124</Data>
</EventData>
</Event>

No security software installed other than what comes with Vista. Note
that this error was happening even during install!

Any ideas? Thanks!


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

Hi Fatawan, :D

It seems from the error with "GetUserTokenFromSessionId" that there is
a permissions problem.

So try the following:

If the Background Intelligent Transfer Service is not setup correctly
you may get this type of error so...

Go to start/run/services.msc

Double-click Background Intelligent Transfer Service.

Click Start.

If it starts then this isn't the problem.

If it doesn't start click on the Log On tab.

Ensure that the "Local System Account" radio button is selected.

Try starting it again. If it succeeds this time, stop it and try
windows update again.

See also KB Article 316524 - '\"Administrators only\" error message
when you attempt to use the Windows Update site'
([url]http://support.microsoft.com/kb/316524[/url])

Good Luck and tell us how you get on,
regards
Steve


--
Steve
Posted via [url]http://www.vistaheads.com[/url]

An "asms" error usually means the Setup program cannot communicate with the
CD/DVD-ROM drive (scratched disc?). Would your vendor allow an exchange?

You could try typing sfc /scannow into the Run box to check to see if there
are any corrupt system files.

Also, open C:\Windows\SoftwareDistribution\ReportingEvents.log and look for
an error code number after "Failure Software Synchronization", such as
"error 0x80072ee2", starting at the bottom of the log (i.e., the last error
code number).


"Fatawan" <Fatawan.2nfwdf@no-mx.forums.vistaheads.com> wrote in message
news:Fatawan.2nfwdf@no-mx.forums.vistaheads.com...[color=blue]
>
> I got Vista Home Premium as a free upgrade for XP MCE. It came
> yesterday, and I went to install. Disaster--some problem with 'asms'
> that could only be overcome by installing vLite and installing Vista
> that way. I did a clean install of XP first, then Vista over that, as a
> clean install. Even during the install, Vista was unable to get the
> latest updates. When I went directly after the install to get updates, I
> click WINDOWS UPDATE and immediately get "Windows Explorer Stopped
> Working" error and explorer restarts. If I go to Update via the web,
> same thing. Here's the log--same report every time I try it.
>
> Log Name: Application
> Source: Application Error
> Date: 3/14/2007 7:53:44 AM
> Event ID: 1000
> Task Category: (100)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: HTPC
> Description:
> Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
> 0x4549b091, faulting module wucltux.dll, version 6.0.6000.16386, time
> stamp 0x4549be05, exception code 0xc0000005, fault offset 0x0004d49a,
> process id 0x16dc, application start time 0x01c766282eb72124.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Application Error" />
> <EventID Qualifiers="0">1000</EventID>
> <Level>2</Level>
> <Task>100</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2007-03-14T12:53:44.000Z" />
> <EventRecordID>324</EventRecordID>
> <Channel>Application</Channel>
> <Computer>HTPC</Computer>
> <Security />
> </System>
> <EventData>
> <Data>Explorer.EXE</Data>
> <Data>6.0.6000.16386</Data>
> <Data>4549b091</Data>
> <Data>wucltux.dll</Data>
> <Data>6.0.6000.16386</Data>
> <Data>4549be05</Data>
> <Data>c0000005</Data>
> <Data>0004d49a</Data>
> <Data>16dc</Data>
> <Data>01c766282eb72124</Data>
> </EventData>
> </Event>
>
> No security software installed other than what comes with Vista. Note
> that this error was happening even during install!
>
> Any ideas? Thanks!
>
>
> --
> Fatawan
> Posted via [url]http://www.vistaheads.com[/url]
>[/color]

Steve:

BITS was started, and the Local System Account button checked. I
stopped and tried WU, and restarted and tried again, and got the same
error both ways. All my administrator ducks are in a row according to
that article.

Dean-dean:

sfc /scannow showed nothing

Oddly, in that log you sent me to, it appears that Windows Update is
working just fine :confused: I see no errors. I won't copy all the
junk, but for example(in reverse order):

--AutomaticUpdates Success Software Synchronization Windows Update
Client successfully detected 9 updates.
--AutomaticUpdates Success Content Install Installation Successful:
Windows successfully installed the following update: Definition Update
for Windows Defender - KB915597 (Definition 1.15.2336.7)
--AutomaticUpdates Success Content Install Installation Ready: The
following updates are downloaded and ready for installation. This
computer is currently scheduled to install these updates on
‎Wednesday, ‎March ‎14, ‎2007 at 3:00 AM: -
Definition Update for Windows Defender - KB915597 (Definition
1.15.2336.7)
{78D628B3-948E-44A3-9A6D-02D35A00128F} 2007-03-14
02:05:00:021-0500 1 183 101 {8C4E3BBC-B0AD-4542-AA45-6F2F4BD6BB06} 100 0 AutomaticUpdates Success Content
Install Installation Successful: Windows successfully installed the
following update: Definition Update for Windows Defender - KB915597
(Definition 1.15.2336.7)
--100 0 AutomaticUpdates Success Content Download Download succeeded.
--Windows Defender Success Software Synchronization Windows Update
Client successfully detected 1 updates.
--CDM Success Software Synchronization Windows Update Client
successfully detected 0 updates.
--AutomaticUpdates Success Content Install Reboot completed.
--CDM Success Software Synchronization Windows Update Client
successfully detected 0 updates.
--AutomaticUpdates Success Content Install Reboot completed.
--AutomaticUpdates Success Software Synchronization Windows Update
Client successfully detected 11 updates.

That is the entire content of that log, minues all the numbers/letters
strings. I just this moment tried Windows Update, and I get the
original Windows Explorer Stopped issue.

Log Name: Application
Source: Windows Error Reporting
Date: 3/14/2007 3:26:35 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HTPC
Description:
Fault bucket 395290842, type 1
Event Name: APPCRASH
Response: 'Microsoft Online Crash Analysis'
([url]http://oca.microsoft.com/resredir.aspx?SID=2406[/url])
Cab Id: 332284889

Problem signature:
P1: Explorer.EXE
P2: 6.0.6000.16386
P3: 4549b091
P4: wucltux.dll
P5: 6.0.6000.16386
P6: 4549be05
P7: c0000005
P8: 0004d49a
P9:
P10:

Attached files:
C:\Users\Kevin\AppData\Local\Temp\WER3AC7.tmp.version.txt
C:\Users\Kevin\AppData\Local\Temp\WER498D.tmp.appcompat.txt
C:\Users\Kevin\AppData\Local\Temp\WER4AD6.tmp.mdmp

These files may be available here:
C:\Users\Kevin\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report02a9739a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-03-14T20:26:35.000Z" />
<EventRecordID>334</EventRecordID>
<Channel>Application</Channel>
<Computer>HTPC</Computer>
<Security />
</System>
<EventData>
<Data>395290842</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>http://oca.microsoft.com/resredir.aspx?SID=2406</Data>
<Data>332284889</Data>
<Data>Explorer.EXE</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b091</Data>
<Data>wucltux.dll</Data>
<Data>6.0.6000.16386</Data>
<Data>4549be05</Data>
<Data>c0000005</Data>
<Data>0004d49a</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Kevin\AppData\Local\Temp\WER3AC7.tmp.version.txt
C:\Users\Kevin\AppData\Local\Temp\WER498D.tmp.appcompat.txt
C:\Users\Kevin\AppData\Local\Temp\WER4AD6.tmp.mdmp</Data>

<Data>C:\Users\Kevin\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report02a9739a</Data>
</EventData>
</Event>

Microsoft suggests a memory issue. I'll run the diagnostic, but this
machine has been playing games, media center, etc in XP just perfectly.
It's not overclocked or anything, and has high quality memory.

Any more clues in there?


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

Whoa! Memtest is throwing a jillion errors. I am off to clear my CMOS
and get my BIOS back to defaults. Perhaps this will lead to a solution,
or perhaps a red herring.

Is it common to have to change BIOS settings after upgrading to
Vista???


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

Fatawan,

What motherboard and RAM are you using?

Is this a new PC or did you upgrade from XP?
regards
Mikee


--
MikeEgan
Posted via [url]http://www.vistaheads.com[/url]

It's a DFI Infinity 975G/X with Crucial Ballistix DDR2 1000(PC2 8000).
The PC is only a few months old, and I upgraded from XP. Vista would not
even think of installing in my rig, so I formatted the drive,
reinstalled XP, and then installed Vista over that as a clean
install(not upgrade).

So, my CMOS clear worked, and I have just one stick of RAM in there now
doing MEM Test. So far, so good after a couple passes. Once that gets by
with 0 errors, I will throw the other stick in. If that combo passes
Memtest, off we go to see if updates work.


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

You can also run Memtest from the Vista DVD. If you can, try removing
sticks to a minimum, then test each one to find out if one reports
differently than the other. E.g., if you added ram after you bought the
computer, remove the new ram and see how the original tests out, etc.

Ordinarily, no change to the BIOS is necessary, especially since it sounds
like your computer is relatively new.


"Fatawan" <Fatawan.2ngi5p@no-mx.forums.vistaheads.com> wrote in message
news:Fatawan.2ngi5p@no-mx.forums.vistaheads.com...[color=blue]
>
> Whoa! Memtest is throwing a jillion errors. I am off to clear my CMOS
> and get my BIOS back to defaults. Perhaps this will lead to a solution,
> or perhaps a red herring.
>
> Is it common to have to change BIOS settings after upgrading to
> Vista???
>
>
> --
> Fatawan
> Posted via [url]http://www.vistaheads.com[/url]
>[/color]

Video card is a EVGA 7950 GT KO

One stick of RAM is bad. I got things running smoothly with the good
stick. However, windows update still stops windows explorer. Any more
info on that front?


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

Ok lets try resetting the Windows Update Data Store and the try updating
your Vista from scratch just in case the Data Store is corrupt....

1. Open an elevated command prompt. (Go to Start -> Programs ->
Accessories, right-click on Command Prompt, and choose "Run as
administrator".)

2.In the command prompt window, run the following two commands:
(a) net stop wuauserv
(b) rmdir /s C:\Windows\SoftwareDistribution\DataStore

3. Run Regedit. (Go to Start -> Run, type "regedit" and press Enter.)

4. In Regedit goto
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate.
Right-click on WindowsUpdate in the tree and choose Delete.

5. In the command prompt window, run this command:
net start wuauserv

6. Close the command prompt and Regedit.

7. Now try the Windows Update. Because it is reset it will take longer
than usual to come up with the updates.

See how it goes.
Steve


--
Steve
Posted via [url]http://www.vistaheads.com[/url]

Steve:

I certainly appreciate your efforts in my continuing saga!

I did as you directed. That part went fine. However, when I clicked
Windows Update, whammo, I get that Windows Explorer Has Stopped error
immediately. You mentioned that it would take longer than usual to come
up--this error happens instantaneously when I click WU, whether in the
toolbar, control panel, or even going to the microsoft site.

On the plus side, my memory errors have ceased, and Vista Media Center
works like a champ! These errors also seem to have no effect on Media
Center, which is a bonus as well.


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

Would it help if I put my Vista disk in and did a repair?


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

Fatawan,

you could indeed try a repair.

Here is a tutorial on how to do a repair that I found handy to read
when doing a repair.

'How to automatically repair Windows Vista using Startup Repair'
([url]http://www.bleepingcomputer.com/tutorials/tutorial148.html[/url])

hope this helps:)


--
Steve
Posted via [url]http://www.vistaheads.com[/url]

Repair did not help. I also tried with firewall off, Defender off,
phishing filter off--no change.

Anything else to try?


--
Fatawan
Posted via [url]http://www.vistaheads.com[/url]

Fatawan,

lets try rname the SoftwareDistribution folder (it will be recreated
next time you visit Windows Update)

Click Start, Choose Run.

In the Run box, type services.msc.

Click OK.

Right-click the Automatic Updates service.

Click Stop.

Stopping the service will take a moment.


Rename the “SoftwareDistribution” folder:

a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

regards


--
Steve
Posted via [url]http://www.vistaheads.com[/url]