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  #1 (permalink)  
Old 11-16-2009, 06:00 AM
FoamieOmie
Newsgroup Contributor
 
Posts: n/a
Explorer.exe/Black Screen


I have seen others with this problem but I haven't found a solution and
maybe my situation is unique, I don't know, I just know I need help!

During the last week I noticed Norton antivirus was not running. I had
to reinstall it to get it working. As I didn't actually know how long
this had been off I ran a scan (found a few cookies that didn’t seem
very problematic) and ran spybot as well to be sure. Spybot found
others but would not let me repair them successfully but these also
seemed non-threatening. I tried to restore at an earlier date but it
would not let me do this nor would it successfully backup either. It
also wouldn't successfully install windows updates either. I ran chkdsk
on drive C: and rebooted. Then I got the black screen after the
"welcome" screen with a moveable curser and the first thing that pops up
is "Windows Calendar Not responding" or something like that, then
another pop up says the screensaver won't load and than windows update
thing comes up where I can get on the internet but still can't do any
windows updates. A friend showed me how to run explore.exe though the
task manager but that only worked once. I can't get it to load up. I
really don't want to reinstall Vista so is there a fix? I can get into
safe mode fine and see my files. I desperately need help!!! Thanks!


--
FoamieOmie
Posted via [url]http://www.vistaheads.com[/url]

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Old 11-16-2009, 06:00 AM
  #2 (permalink)  
Old 11-16-2009, 06:20 AM
John Inzer
Newsgroup Contributor
 
Posts: n/a
Re: Explorer.exe/Black Screen

FoamieOmie wrote:[color=blue]
> I have seen others with this problem but I haven't found a solution
> and maybe my situation is unique, I don't know, I just know I need
> help!
>
> During the last week I noticed Norton antivirus was not running. I
> had to reinstall it to get it working. As I didn't actually know how
> long this had been off I ran a scan (found a few cookies that didn’t
> seem very problematic) and ran spybot as well to be sure. Spybot
> found others but would not let me repair them successfully but these
> also seemed non-threatening. I tried to restore at an earlier date
> but it would not let me do this nor would it successfully backup
> either. It also wouldn't successfully install windows updates
> either. I ran chkdsk on drive C: and rebooted. Then I got the black
> screen after the "welcome" screen with a moveable curser and the
> first thing that pops up is "Windows Calendar Not responding" or
> something like that, then another pop up says the screensaver won't
> load and than windows update thing comes up where I can get on the
> internet but still can't do any windows updates. A friend showed me
> how to run explore.exe though the task manager but that only worked
> once. I can't get it to load up. I really don't want to reinstall
> Vista so is there a fix? I can get into safe mode fine and see my
> files. I desperately need help!!! Thanks![/color]
====================================
Did you try running System Restore from Safe Mode?

Did you try the "Last Known Good Configuration" option?

Using Last Known Good Configuration (Vista)
[url]http://windows.microsoft.com/en-US/windows-vista/Using-Last-Known-Good-Configuration[/url]


--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk


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  #3 (permalink)  
Old 11-16-2009, 07:20 AM
Tony UK
Newsgroup Contributor
 
Posts: n/a
Re: Explorer.exe/Black Screen

If you want to run System Restore either disable your Norton, or if that
isn't possible, untick the box in Norton that says "Norton Product Tamper
Protection" or something similar. Norton will prevent S/R from working
properly unless you do something like that. Good luck.

"John Inzer" wrote:
[color=blue]
> FoamieOmie wrote:[color=green]
> > I have seen others with this problem but I haven't found a solution
> > and maybe my situation is unique, I don't know, I just know I need
> > help!
> >
> > During the last week I noticed Norton antivirus was not running. I
> > had to reinstall it to get it working. As I didn't actually know how
> > long this had been off I ran a scan (found a few cookies that didn’t
> > seem very problematic) and ran spybot as well to be sure. Spybot
> > found others but would not let me repair them successfully but these
> > also seemed non-threatening. I tried to restore at an earlier date
> > but it would not let me do this nor would it successfully backup
> > either. It also wouldn't successfully install windows updates
> > either. I ran chkdsk on drive C: and rebooted. Then I got the black
> > screen after the "welcome" screen with a moveable curser and the
> > first thing that pops up is "Windows Calendar Not responding" or
> > something like that, then another pop up says the screensaver won't
> > load and than windows update thing comes up where I can get on the
> > internet but still can't do any windows updates. A friend showed me
> > how to run explore.exe though the task manager but that only worked
> > once. I can't get it to load up. I really don't want to reinstall
> > Vista so is there a fix? I can get into safe mode fine and see my
> > files. I desperately need help!!! Thanks![/color]
> ====================================
> Did you try running System Restore from Safe Mode?
>
> Did you try the "Last Known Good Configuration" option?
>
> Using Last Known Good Configuration (Vista)
> [url]http://windows.microsoft.com/en-US/windows-vista/Using-Last-Known-Good-Configuration[/url]
>
>
> --
>
> J. Inzer MS-MVP
> Digital Media Experience
>
> Notice
> This is not tech support
> I am a volunteer
>
> Solutions that work for
> me may not work for you
>
> Proceed at your own risk
>
>
> .
>[/color]
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  #4 (permalink)  
Old 11-16-2009, 06:40 PM
Gene E. Bloch
Newsgroup Contributor
 
Posts: n/a
Re: Explorer.exe/Black Screen

That's what it says. It's in the Miscellaneous section of the settings.
Click on any settings button of the main screen to get to where the
miscellaneous section is. It's probably best to turn it back on when
done...

My wish: that I could remember to turn that off *before* my first attempt
at system restore fails :-)

On Mon, 16 Nov 2009 07:14:01 -0800, Tony UK wrote:
[color=blue]
> If you want to run System Restore either disable your Norton, or if that
> isn't possible, untick the box in Norton that says "Norton Product Tamper
> Protection" or something similar. Norton will prevent S/R from working
> properly unless you do something like that. Good luck.
>
> "John Inzer" wrote:
>[color=green]
>> FoamieOmie wrote:[color=darkred]
>>> I have seen others with this problem but I haven't found a solution
>>> and maybe my situation is unique, I don't know, I just know I need
>>> help!
>>>
>>> During the last week I noticed Norton antivirus was not running. I
>>> had to reinstall it to get it working. As I didn't actually know how
>>> long this had been off I ran a scan (found a few cookies that didn˘t
>>> seem very problematic) and ran spybot as well to be sure. Spybot
>>> found others but would not let me repair them successfully but these
>>> also seemed non-threatening. I tried to restore at an earlier date
>>> but it would not let me do this nor would it successfully backup
>>> either. It also wouldn't successfully install windows updates
>>> either. I ran chkdsk on drive C: and rebooted. Then I got the black
>>> screen after the "welcome" screen with a moveable curser and the
>>> first thing that pops up is "Windows Calendar Not responding" or
>>> something like that, then another pop up says the screensaver won't
>>> load and than windows update thing comes up where I can get on the
>>> internet but still can't do any windows updates. A friend showed me
>>> how to run explore.exe though the task manager but that only worked
>>> once. I can't get it to load up. I really don't want to reinstall
>>> Vista so is there a fix? I can get into safe mode fine and see my
>>> files. I desperately need help!!! Thanks![/color]
>> ====================================
>> Did you try running System Restore from Safe Mode?
>>
>> Did you try the "Last Known Good Configuration" option?
>>
>> Using Last Known Good Configuration (Vista)
>> [url]http://windows.microsoft.com/en-US/windows-vista/Using-Last-Known-Good-Configuration[/url]
>>
>>
>> --
>>
>> J. Inzer MS-MVP
>> Digital Media Experience
>>
>> Notice
>> This is not tech support
>> I am a volunteer
>>
>> Solutions that work for
>> me may not work for you
>>
>> Proceed at your own risk
>>
>>
>> .
>>[/color][/color]


--
Gene E. Bloch letters0x40blochg0x2Ecom
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  #5 (permalink)  
Old 11-17-2009, 06:10 AM
FoamieOmie
Newsgroup Contributor
 
Posts: n/a
Re: Explorer.exe/Black Screen


I think I was able to back it up in safe mode but I'm not sure as
nothing is different (still goes to black screen, etc) and I still can't
do a backup when I DO get the dsktop up, which I can. I found this
trick on another site. I have to start the task manager from the black
screen and ONLY if I hit "show processes from all users" will it let me
start the new task (explorer.exe). Comes everytime this way but now I
need to a) figure out how to get it to stay in the start up/task manger
without having to manually start it, and b) fix the problems with not
being able to back up or install windows updates. Everything seems to
work ok once I force explorer to work but there's definately something
going on that I need to desperately fix!


--
FoamieOmie
Posted via [url]http://www.vistaheads.com[/url]

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