Hey all...hope you can help.

I tried installing Norton Antivirus on my machine with Windows Vista Home
Premiere today, and the install didn't work...but now my computer is stuck in
a constant loop of Windows Explorer crashing and restarting...over and over
again.

What do I do?

Thanks very much!!!

"Naturally Wired Designs" <Naturally Wired
[email]Designs@discussions.microsoft.com[/email]> wrote
[color=blue]
> Hey all...hope you can help.
>
> I tried installing Norton Antivirus on my machine with Windows Vista Home
> Premiere today, and the install didn't work...but now my computer is stuck
> in
> a constant loop of Windows Explorer crashing and restarting...over and
> over
> again.[/color]

Try a System Restore to the point right before NAV was installed. If you
can't get to it in normal mode boot from the Vista DVD and run system
restore from there.

Click Repair your computer.
In the System Recovery Options dialog box, click the operating system that
you want to repair, and then click Next.
In the System Recovery Options menu, click System Restore

--
Rock [MVP - User/Shell]

Hey Thanks, Rock.

One thing, though. I do not have a Windows Vista DVD. I downloaded it when
I purchased it from Microsoft.

Not to mention, I can't get the control panel to stay open long enough to
choose System Restore. Windows Explorer closes it when it restarts itself.

Any ideas?

Thanks.

Naturally Wired Designs wrote:[color=blue]
> Hey Thanks, Rock.
>
> One thing, though. I do not have a Windows Vista DVD. I downloaded
> it when I purchased it from Microsoft.
>
> Not to mention, I can't get the control panel to stay open long
> enough to choose System Restore. Windows Explorer closes it when it
> restarts itself.
>
> Any ideas?
>
> Thanks.[/color]
=======================
Just wondering which version
of Norton you installed?

--
--

John Inzer
Digital Image MVP

Digital Image
Highlights and FAQs
[url]http://tinyurl.com/aczzp[/url]

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

"Naturally Wired Designs" <NaturallyWiredDesigns@discussions.microsoft.com>
wrote
[color=blue]
> Hey Thanks, Rock.
>
> One thing, though. I do not have a Windows Vista DVD. I downloaded it
> when
> I purchased it from Microsoft.
>
> Not to mention, I can't get the control panel to stay open long enough to
> choose System Restore. Windows Explorer closes it when it restarts
> itself.[/color]

That's why I gave you the way to access from the DVD, but that's not going
to work. Ok, try this, reboot, tap F8 to get the Advanced Boot Options
menu, boot into safe mode, and run system restore from there.

Or if you know anyone that has the DVD borrow one to run System Restore from
the repair options.

--
Rock [MVP - User/Shell]

Hopefully someone will have the answer. We just bought a new laptop last week with Vista and we are getting the same error:
Windows Explorer has stopped working!!! It seems to be stuck in a loop!!!!!!!!!!!! Which means we can't do anything else.....help!

I am having the same problem. I did restart (over and over again) in safe
mode and did the system restore and it didn't solve the problem. After
windows explorer stops trying to restart, the desktop disappears and now even
my internet launch button from the keyboard isn't working. I do know how to
get to programs via the task manager. Are there any other ideas?
Thanks!

"krb" wrote:
[color=blue]
>
> Hopefully someone will have the answer. We just bought a new laptop last
> week with Vista and we are getting the same error:
> Windows Explorer has stopped working!!! It seems to be stuck in a
> loop!!!!!!!!!!!! Which means we can't do anything else.....help!
>
>
> --
> krb
>[/color]

I'm having the same problem on a new Dell desktop with Vista -- losing
Windows Explorer (and control panel and welcome screen, etc.) with it
stopping and unsuccessfully restarting. Of six users, some have it all the
time, some never, and some sometimes, and the symptoms change over time.
It helped (reduced frequency, but didn't solve it) to reinstall the
display driver (we have ATI Radeon 1300).
And a workaround that worked for a while was to quickly try to log out
when this occurred. That would cause another MS program crash, and we could
then cancel that and return to the user account with Explorer then working.
Mysterious.


"Liz" wrote:
[color=blue]
> I am having the same problem. I did restart (over and over again) in safe
> mode and did the system restore and it didn't solve the problem. After
> windows explorer stops trying to restart, the desktop disappears and now even
> my internet launch button from the keyboard isn't working. I do know how to
> get to programs via the task manager. Are there any other ideas?
> Thanks!
>
> "krb" wrote:
>[color=green]
> >
> > Hopefully someone will have the answer. We just bought a new laptop last
> > week with Vista and we are getting the same error:
> > Windows Explorer has stopped working!!! It seems to be stuck in a
> > loop!!!!!!!!!!!! Which means we can't do anything else.....help!
> >
> >
> > --
> > krb
> >[/color][/color]

I am getting exactly the same issue, i am very tempted to return the Dell to
the manufacture, but am concerned that i will only get a PC with the same
problem, if anyone hears how to get this fixed, please let me know, i have to
say that i am not that impressed so far, does anyone have any idea how long
these issues generally take to be resolved?
all i want to do is use my computer, i have tried all of the restores, my PC
will not except the DVD to repair the problem.
do you think this could be a compatibilty issue with Dell?

"J. Wilson" wrote:
[color=blue]
> I'm having the same problem on a new Dell desktop with Vista -- losing
> Windows Explorer (and control panel and welcome screen, etc.) with it
> stopping and unsuccessfully restarting. Of six users, some have it all the
> time, some never, and some sometimes, and the symptoms change over time.
> It helped (reduced frequency, but didn't solve it) to reinstall the
> display driver (we have ATI Radeon 1300).
> And a workaround that worked for a while was to quickly try to log out
> when this occurred. That would cause another MS program crash, and we could
> then cancel that and return to the user account with Explorer then working.
> Mysterious.
>
>
> "Liz" wrote:
>[color=green]
> > I am having the same problem. I did restart (over and over again) in safe
> > mode and did the system restore and it didn't solve the problem. After
> > windows explorer stops trying to restart, the desktop disappears and now even
> > my internet launch button from the keyboard isn't working. I do know how to
> > get to programs via the task manager. Are there any other ideas?
> > Thanks!
> >
> > "krb" wrote:
> >[color=darkred]
> > >
> > > Hopefully someone will have the answer. We just bought a new laptop last
> > > week with Vista and we are getting the same error:
> > > Windows Explorer has stopped working!!! It seems to be stuck in a
> > > loop!!!!!!!!!!!! Which means we can't do anything else.....help!
> > >
> > >
> > > --
> > > krb
> > >[/color][/color][/color]

I don't think it has anything to do with the brand of computer. It's all
Vista. I just bought a new Acer Desktop, about 2 weeks ago, and about 5 days
ago, this windows explorer crap started happening. I've talked to a lot of
people who just bought new computers with their tax returns, and they say
that they're having the same problem. What I want to know is what the hell
Bill Gates is doing about it. Or anyone in Windows. It's crap. i work at home
from my computer and this is causing a lot of problems for me. If anyone
finds out how to fix it. Immediately e-mail me at
[email]angelsandairwaves6589********.com[/email] Thanks.

"com" wrote:
[color=blue]
> I am getting exactly the same issue, i am very tempted to return the Dell to
> the manufacture, but am concerned that i will only get a PC with the same
> problem, if anyone hears how to get this fixed, please let me know, i have to
> say that i am not that impressed so far, does anyone have any idea how long
> these issues generally take to be resolved?
> all i want to do is use my computer, i have tried all of the restores, my PC
> will not except the DVD to repair the problem.
> do you think this could be a compatibilty issue with Dell?
>
> "J. Wilson" wrote:
>[color=green]
> > I'm having the same problem on a new Dell desktop with Vista -- losing
> > Windows Explorer (and control panel and welcome screen, etc.) with it
> > stopping and unsuccessfully restarting. Of six users, some have it all the
> > time, some never, and some sometimes, and the symptoms change over time.
> > It helped (reduced frequency, but didn't solve it) to reinstall the
> > display driver (we have ATI Radeon 1300).
> > And a workaround that worked for a while was to quickly try to log out
> > when this occurred. That would cause another MS program crash, and we could
> > then cancel that and return to the user account with Explorer then working.
> > Mysterious.
> >
> >
> > "Liz" wrote:
> >[color=darkred]
> > > I am having the same problem. I did restart (over and over again) in safe
> > > mode and did the system restore and it didn't solve the problem. After
> > > windows explorer stops trying to restart, the desktop disappears and now even
> > > my internet launch button from the keyboard isn't working. I do know how to
> > > get to programs via the task manager. Are there any other ideas?
> > > Thanks!
> > >
> > > "krb" wrote:
> > >
> > > >
> > > > Hopefully someone will have the answer. We just bought a new laptop last
> > > > week with Vista and we are getting the same error:
> > > > Windows Explorer has stopped working!!! It seems to be stuck in a
> > > > loop!!!!!!!!!!!! Which means we can't do anything else.....help!
> > > >
> > > >
> > > > --
> > > > krb
> > > >[/color][/color][/color]

This is a known problem for me at least. If the Start menu stops working,,
favorites or Qiick lannch we do have a problem. My PC is home built. There
have been others that have had a simular problem.

"AngelsforMac" <AngelsforMac@discussions.microsoft.com> wrote in message
news:FB18579F-41EE-4101-9B69-FA6E024208B8@microsoft.com...[color=blue]
>I don't think it has anything to do with the brand of computer. It's all
> Vista. I just bought a new Acer Desktop, about 2 weeks ago, and about 5
> days
> ago, this windows explorer crap started happening. I've talked to a lot of
> people who just bought new computers with their tax returns, and they say
> that they're having the same problem. What I want to know is what the hell
> Bill Gates is doing about it. Or anyone in Windows. It's crap. i work at
> home
> from my computer and this is causing a lot of problems for me. If anyone
> finds out how to fix it. Immediately e-mail me at
> [email]angelsandairwaves6589********.com[/email] Thanks.
>
> "com" wrote:
>[color=green]
>> I am getting exactly the same issue, i am very tempted to return the Dell
>> to
>> the manufacture, but am concerned that i will only get a PC with the same
>> problem, if anyone hears how to get this fixed, please let me know, i
>> have to
>> say that i am not that impressed so far, does anyone have any idea how
>> long
>> these issues generally take to be resolved?
>> all i want to do is use my computer, i have tried all of the restores, my
>> PC
>> will not except the DVD to repair the problem.
>> do you think this could be a compatibilty issue with Dell?
>>
>> "J. Wilson" wrote:
>>[color=darkred]
>> > I'm having the same problem on a new Dell desktop with Vista --
>> > losing
>> > Windows Explorer (and control panel and welcome screen, etc.) with it
>> > stopping and unsuccessfully restarting. Of six users, some have it all
>> > the
>> > time, some never, and some sometimes, and the symptoms change over
>> > time.
>> > It helped (reduced frequency, but didn't solve it) to reinstall the
>> > display driver (we have ATI Radeon 1300).
>> > And a workaround that worked for a while was to quickly try to log
>> > out
>> > when this occurred. That would cause another MS program crash, and we
>> > could
>> > then cancel that and return to the user account with Explorer then
>> > working.
>> > Mysterious.
>> >
>> >
>> > "Liz" wrote:
>> >
>> > > I am having the same problem. I did restart (over and over again) in
>> > > safe
>> > > mode and did the system restore and it didn't solve the problem.
>> > > After
>> > > windows explorer stops trying to restart, the desktop disappears and
>> > > now even
>> > > my internet launch button from the keyboard isn't working. I do know
>> > > how to
>> > > get to programs via the task manager. Are there any other ideas?
>> > > Thanks!
>> > >
>> > > "krb" wrote:
>> > >
>> > > >
>> > > > Hopefully someone will have the answer. We just bought a new laptop
>> > > > last
>> > > > week with Vista and we are getting the same error:
>> > > > Windows Explorer has stopped working!!! It seems to be stuck in a
>> > > > loop!!!!!!!!!!!! Which means we can't do anything else.....help!
>> > > >
>> > > >
>> > > > --
>> > > > krb
>> > > >[/color][/color][/color]

We speak here about two different problems: a crash of the windows
explorer and a "disppearance" of the desktop. The first can have many
different causes: a virus, a compatibility problem by some programs...
The second has only one: Microsoft! It happens often when I install a
new program or when I modify anything by the taskbar's properties
or.... The only solution that I found: ctrl+alt+del, then log off and
then log on. I hope Microsoft has already took note of it and soon
delivers a patch.


--
gop
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Exact thing hasppening to me it was all fine until i installed norton and now
im having the same problem as you

"Naturally Wired Designs" wrote:
[color=blue]
> Hey all...hope you can help.
>
> I tried installing Norton Antivirus on my machine with Windows Vista Home
> Premiere today, and the install didn't work...but now my computer is stuck in
> a constant loop of Windows Explorer crashing and restarting...over and over
> again.
>
> What do I do?
>
> Thanks very much!!![/color]

Ryan Fanshaw;3111419 Wrote:[color=blue]
> Exact thing hasppening to me it was all fine until i installed norton
> and now
> im having the same problem as you
>
> "Naturally Wired Designs" wrote:
>[color=green]
> > Hey all...hope you can help.
> >
> > I tried installing Norton Antivirus on my machine with Windows Vista[/color]
> Home[color=green]
> > Premiere today, and the install didn't work...but now my computer is[/color]
> stuck in[color=green]
> > a constant loop of Windows Explorer crashing and restarting...over[/color]
> and over[color=green]
> > again.
> >
> > What do I do?
> >
> > Thanks very much!!![/color][/color]

Is it an older version of Norton? If it's so, Norton and other
programms that are not Vista ready install drivers und libraries, that
ain't compatible with Vista. Try pressing F8 before Windows starts and
select the choice to start Windows without loading other drivers than
the basics of Windows self. Than uninstall Norton. If you have CCleaner
or other registry cleaner programm, you may also clean the registry file
of the Norton entries. Last isn't necessary, but a good precaution.
Good Luck!


--
gop
------------------------------------------------------------------------
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View this thread: [url]http://forums.techarena.in/showthread.php?t=675708[/url]

[url]http://forums.techarena.in[/url]

Have you tried using a different internet browser?

"Naturally Wired Designs" wrote:
[color=blue]
> Hey all...hope you can help.
>
> I tried installing Norton Antivirus on my machine with Windows Vista Home
> Premiere today, and the install didn't work...but now my computer is stuck in
> a constant loop of Windows Explorer crashing and restarting...over and over
> again.
>
> What do I do?
>
> Thanks very much!!![/color]