My wife was on the internet and suddenly System Pro popped up and started
scanning warning my wife of a virus attack on her computer and wanted her to
buy the AV Pgm for $49.95. She just clicked all the exits and got off of
the internet and now she is locked out of her computer. We can't get system
restore to work, Can't get safe mode to work, She has AVG 8 installed but
cannot start it. Tried SFC /scannow but was denied access. Tried putting
the Windows XP disk in to do a repair and was unable to get it to start. I
think the only thing to do is reformat the HD and start over but her PC
ignores the A drive and the dvd drives. I cannot get into it in order to re
format it. We are at a loss. Any Ideas would be appreciated.

Your post is confusing. Firstly, if she's locked out of her computer, how
did you try to run SFC /scannow (to which you say your were denied access)?
How did you try system restore? This is a Vista news group yet you say
you're trying to do a system repair with an XP disk. What OS are you
running?
Did you try to boot from this XP CD? Is your BIOS set to boot from the
DVD/CD drive?
Reinstalling isn't a necessity. Malwarebtyes from
[url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
what you can and can't boot to or run. Perhaps you should get some
professional help with this. (and not from the local big store, but a
qualified technician).
--

"Merle" <planogram@comcast.net> wrote in message
news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=blue]
> My wife was on the internet and suddenly System Pro popped up and started
> scanning warning my wife of a virus attack on her computer and wanted her
> to buy the AV Pgm for $49.95. She just clicked all the exits and got off
> of the internet and now she is locked out of her computer. We can't get
> system restore to work, Can't get safe mode to work, She has AVG 8
> installed but cannot start it. Tried SFC /scannow but was denied access.
> Tried putting the Windows XP disk in to do a repair and was unable to get
> it to start. I think the only thing to do is reformat the HD and start
> over but her PC ignores the A drive and the dvd drives. I cannot get into
> it in order to re format it. We are at a loss. Any Ideas would be
> appreciated.[/color]

"Merle" <planogram@comcast.net> wrote in message news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=blue]
> My wife was on the internet and suddenly System Pro popped up and started
> scanning warning my wife of a virus attack on her computer and wanted her to
> buy the AV Pgm for $49.95. She just clicked all the exits and got off of
> the internet and now she is locked out of her computer. We can't get system
> restore to work, Can't get safe mode to work, She has AVG 8 installed but
> cannot start it. Tried SFC /scannow but was denied access. Tried putting
> the Windows XP disk in to do a repair and was unable to get it to start. I
> think the only thing to do is reformat the HD and start over but her PC
> ignores the A drive and the dvd drives. I cannot get into it in order to re
> format it. We are at a loss. Any Ideas would be appreciated.
>[/color]

Have a look at this:
[url]http://www.bleepingcomputer.com/virus-removal/remove-antivirus-system-pro[/url]

"GTS" <x@y.net> wrote in message
news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...[color=blue]
> Your post is confusing. Firstly, if she's locked out of her computer, how
> did you try to run SFC /scannow (to which you say your were denied
> access)? How did you try system restore? This is a Vista news group yet
> you say you're trying to do a system repair with an XP disk. What OS are
> you running?
> Did you try to boot from this XP CD? Is your BIOS set to boot from the
> DVD/CD drive?
> Reinstalling isn't a necessity. Malwarebtyes from
> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
> what you can and can't boot to or run. Perhaps you should get some
> professional help with this. (and not from the local big store, but a
> qualified technician).
> --
>
> "Merle" <planogram@comcast.net> wrote in message
> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=green]
>> My wife was on the internet and suddenly System Pro popped up and started
>> scanning warning my wife of a virus attack on her computer and wanted her
>> to buy the AV Pgm for $49.95. She just clicked all the exits and got off
>> of the internet and now she is locked out of her computer. We can't get
>> system restore to work, Can't get safe mode to work, She has AVG 8
>> installed but cannot start it. Tried SFC /scannow but was denied access.
>> Tried putting the Windows XP disk in to do a repair and was unable to get
>> it to start. I think the only thing to do is reformat the HD and start
>> over but her PC ignores the A drive and the dvd drives. I cannot get
>> into it in order to re format it. We are at a loss. Any Ideas would be
>> appreciated.[/color]
>[/color]

My wife is running XP Sp3 The system will boot up to the desk top but any
icon you click on access is denied, I set the bios to boot from Floppy, It
would not. I set the bios to boot from dvd, it would not. It would boot to
C drive each time and the desk top looked normal. I got a message
(windows\system32\mskhfji.exe did not load also windows\system32\mskpuko.exe
would not load. I clicked on programs/accessories/system tools/system
restore and got a message(access denied) I will try
[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running again.,
Thanks anyway

"GTS" <x@y.net> wrote in message
news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...[color=blue]
> Your post is confusing. Firstly, if she's locked out of her computer, how
> did you try to run SFC /scannow (to which you say your were denied
> access)? How did you try system restore? This is a Vista news group yet
> you say you're trying to do a system repair with an XP disk. What OS are
> you running?
> Did you try to boot from this XP CD? Is your BIOS set to boot from the
> DVD/CD drive?
> Reinstalling isn't a necessity. Malwarebtyes from
> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
> what you can and can't boot to or run. Perhaps you should get some
> professional help with this. (and not from the local big store, but a
> qualified technician).
> --
>
> "Merle" <planogram@comcast.net> wrote in message
> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=green]
>> My wife was on the internet and suddenly System Pro popped up and started
>> scanning warning my wife of a virus attack on her computer and wanted her
>> to buy the AV Pgm for $49.95. She just clicked all the exits and got off
>> of the internet and now she is locked out of her computer. We can't get
>> system restore to work, Can't get safe mode to work, She has AVG 8
>> installed but cannot start it. Tried SFC /scannow but was denied access.
>> Tried putting the Windows XP disk in to do a repair and was unable to get
>> it to start. I think the only thing to do is reformat the HD and start
>> over but her PC ignores the A drive and the dvd drives. I cannot get
>> into it in order to re format it. We are at a loss. Any Ideas would be
>> appreciated.[/color]
>[/color]

I tried to go to [url]http://www.malwarebytes.org/[/url] but could not connect. I got
a page stating IE warning visiting this site may harm your computer, then I
start getting spam advertising of all kinds. Now I guess its time to
punt...

On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
wrote:
[color=blue]
>
>"GTS" <x@y.net> wrote in message
>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...[color=green]
>> Your post is confusing. Firstly, if she's locked out of her computer, how
>> did you try to run SFC /scannow (to which you say your were denied
>> access)? How did you try system restore? This is a Vista news group yet
>> you say you're trying to do a system repair with an XP disk. What OS are
>> you running?
>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>> DVD/CD drive?
>> Reinstalling isn't a necessity. Malwarebtyes from
>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
>> what you can and can't boot to or run. Perhaps you should get some
>> professional help with this. (and not from the local big store, but a
>> qualified technician).
>> --
>>
>> "Merle" <planogram@comcast.net> wrote in message
>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=darkred]
>>> My wife was on the internet and suddenly System Pro popped up and started
>>> scanning warning my wife of a virus attack on her computer and wanted her
>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got off
>>> of the internet and now she is locked out of her computer. We can't get
>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>> installed but cannot start it. Tried SFC /scannow but was denied access.
>>> Tried putting the Windows XP disk in to do a repair and was unable to get
>>> it to start. I think the only thing to do is reformat the HD and start
>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>> into it in order to re format it. We are at a loss. Any Ideas would be
>>> appreciated.[/color]
>>[/color]
>
>My wife is running XP Sp3 The system will boot up to the desk top but any
>icon you click on access is denied, I set the bios to boot from Floppy, It
>would not. I set the bios to boot from dvd, it would not. It would boot to
>C drive each time and the desk top looked normal. I got a message
>(windows\system32\mskhfji.exe did not load also windows\system32\mskpuko.exe
>would not load. I clicked on programs/accessories/system tools/system
>restore and got a message(access denied) I will try
>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running again.,
>Thanks anyway[/color]

Although this is a Vista group , what a/v program is on your wifes
computer ? Boot into safe mode and rename both files with the
extention .txt and see if they can be deleted .

"Jim" <bojimbo261@aol.com> wrote in message
news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...[color=blue]
> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
> wrote:
>[color=green]
>>
>>"GTS" <x@y.net> wrote in message
>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...[color=darkred]
>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>> how
>>> did you try to run SFC /scannow (to which you say your were denied
>>> access)? How did you try system restore? This is a Vista news group yet
>>> you say you're trying to do a system repair with an XP disk. What OS
>>> are
>>> you running?
>>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>>> DVD/CD drive?
>>> Reinstalling isn't a necessity. Malwarebtyes from
>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
>>> what you can and can't boot to or run. Perhaps you should get some
>>> professional help with this. (and not from the local big store, but a
>>> qualified technician).
>>> --
>>>
>>> "Merle" <planogram@comcast.net> wrote in message
>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>> My wife was on the internet and suddenly System Pro popped up and
>>>> started
>>>> scanning warning my wife of a virus attack on her computer and wanted
>>>> her
>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got
>>>> off
>>>> of the internet and now she is locked out of her computer. We can't
>>>> get
>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>> access.
>>>> Tried putting the Windows XP disk in to do a repair and was unable to
>>>> get
>>>> it to start. I think the only thing to do is reformat the HD and start
>>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>>> into it in order to re format it. We are at a loss. Any Ideas would
>>>> be
>>>> appreciated.
>>>[/color]
>>
>>My wife is running XP Sp3 The system will boot up to the desk top but any
>>icon you click on access is denied, I set the bios to boot from Floppy,
>>It
>>would not. I set the bios to boot from dvd, it would not. It would boot
>>to
>>C drive each time and the desk top looked normal. I got a message
>>(windows\system32\mskhfji.exe did not load also
>>windows\system32\mskpuko.exe
>>would not load. I clicked on programs/accessories/system tools/system
>>restore and got a message(access denied) I will try
>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>again.,
>>Thanks anyway[/color]
>
> Although this is a Vista group , what a/v program is on your wifes
> computer ? Boot into safe mode and rename both files with the
> extention .txt and see if they can be deleted .[/color]

The wife is using AVG 8 free. She is unable to get safe mode to start. No
matter what we try we get access denied. cannot start any pgms, IE keeps
starting up and going to spam sites one right after the other. I don't know
what kind of virus she has but it is a good one. I believe it came from
[url]www.aware-protect.com[/url] A pop up keeps hounding her to buy antivirus system
pro for 49.95 to fix the problem. This virus has kidnapped her computer.

Download Malwarebytes to a USB Flash drive mounted on your Vista machine.
Insert it into the XP machine and install from the USB drive.
"Merle" <planogram@comcast.net> wrote in message
news:DBF51502-977A-4F4A-B1B9-CB32B496804C@microsoft.com...[color=blue]
>
> "GTS" <x@y.net> wrote in message
> news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...[color=green]
>> Your post is confusing. Firstly, if she's locked out of her computer,
>> how did you try to run SFC /scannow (to which you say your were denied
>> access)? How did you try system restore? This is a Vista news group yet
>> you say you're trying to do a system repair with an XP disk. What OS are
>> you running?
>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>> DVD/CD drive?
>> Reinstalling isn't a necessity. Malwarebtyes from
>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
>> what you can and can't boot to or run. Perhaps you should get some
>> professional help with this. (and not from the local big store, but a
>> qualified technician).
>> --
>>
>> "Merle" <planogram@comcast.net> wrote in message
>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=darkred]
>>> My wife was on the internet and suddenly System Pro popped up and
>>> started scanning warning my wife of a virus attack on her computer and
>>> wanted her to buy the AV Pgm for $49.95. She just clicked all the exits
>>> and got off of the internet and now she is locked out of her computer.
>>> We can't get system restore to work, Can't get safe mode to work, She
>>> has AVG 8 installed but cannot start it. Tried SFC /scannow but was
>>> denied access. Tried putting the Windows XP disk in to do a repair and
>>> was unable to get it to start. I think the only thing to do is reformat
>>> the HD and start over but her PC ignores the A drive and the dvd drives.
>>> I cannot get into it in order to re format it. We are at a loss. Any
>>> Ideas would be appreciated.[/color]
>>[/color]
>
> I tried to go to [url]http://www.malwarebytes.org/[/url] but could not connect. I
> got a page stating IE warning visiting this site may harm your computer,
> then I start getting spam advertising of all kinds. Now I guess its time
> to punt...[/color]

You have been hit by a virus website. Please read
[url]http://www.randem.com/virusscams.html[/url]
[url]http://www.randem.com/virusproblems.html[/url]

it will help you remove as restore your system

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
[url]http://www.randem.com/innoscript.html[/url]
Disk Read Error Press Ctl+Alt+Del to Restart
[url]http://www.randem.com/discus/messages/9402/9406.html?1236319938[/url]



"Merle" <planogram@comcast.net> wrote in message
news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...[color=blue]
> My wife was on the internet and suddenly System Pro popped up and started
> scanning warning my wife of a virus attack on her computer and wanted her
> to buy the AV Pgm for $49.95. She just clicked all the exits and got off
> of the internet and now she is locked out of her computer. We can't get
> system restore to work, Can't get safe mode to work, She has AVG 8
> installed but cannot start it. Tried SFC /scannow but was denied access.
> Tried putting the Windows XP disk in to do a repair and was unable to get
> it to start. I think the only thing to do is reformat the HD and start
> over but her PC ignores the A drive and the dvd drives. I cannot get into
> it in order to re format it. We are at a loss. Any Ideas would be
> appreciated.[/color]

When I try to start malwarebytes I get the message "Windows cannot access
the specified device or program, path, or file. You may not have the
appropriate permissions to access them. I get this message on no matter
what I try to start including safe mode. Oh well. My wife got a new paper
weight I guess. Thanks Charles for your help.

"Charles W Davis" <newsgroup@anthemwebs.com> wrote in message
news:D3A10DAD-424F-4CB2-A032-FB63E4682F4E@microsoft.com...[color=blue]
> Download Malwarebytes to a USB Flash drive mounted on your Vista machine.
> Insert it into the XP machine and install from the USB drive.
> "Merle" <planogram@comcast.net> wrote in message
> news:DBF51502-977A-4F4A-B1B9-CB32B496804C@microsoft.com...[color=green]
>>
>> "GTS" <x@y.net> wrote in message
>> news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...[color=darkred]
>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>> how did you try to run SFC /scannow (to which you say your were denied
>>> access)? How did you try system restore? This is a Vista news group yet
>>> you say you're trying to do a system repair with an XP disk. What OS
>>> are you running?
>>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>>> DVD/CD drive?
>>> Reinstalling isn't a necessity. Malwarebtyes from
>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
>>> what you can and can't boot to or run. Perhaps you should get some
>>> professional help with this. (and not from the local big store, but a
>>> qualified technician).
>>> --
>>>
>>> "Merle" <planogram@comcast.net> wrote in message
>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>> My wife was on the internet and suddenly System Pro popped up and
>>>> started scanning warning my wife of a virus attack on her computer and
>>>> wanted her to buy the AV Pgm for $49.95. She just clicked all the
>>>> exits and got off of the internet and now she is locked out of her
>>>> computer. We can't get system restore to work, Can't get safe mode to
>>>> work, She has AVG 8 installed but cannot start it. Tried SFC /scannow
>>>> but was denied access. Tried putting the Windows XP disk in to do a
>>>> repair and was unable to get it to start. I think the only thing to do
>>>> is reformat the HD and start over but her PC ignores the A drive and
>>>> the dvd drives. I cannot get into it in order to re format it. We are
>>>> at a loss. Any Ideas would be appreciated.
>>>[/color]
>>
>> I tried to go to [url]http://www.malwarebytes.org/[/url] but could not connect. I
>> got a page stating IE warning visiting this site may harm your computer,
>> then I start getting spam advertising of all kinds. Now I guess its time
>> to punt...[/color]
>[/color]

Don't install software from the Internet unless is "known-good". Fake and
rogue "virus scanners" abound - don't install them and don't believe their
trick animated websites.

A couple of known good free anti-virus is Grisft's AVG, and Avast!

[url]http://free.grisoft.com[/url]

[url]http://www.avast.com[/url]

Before installing any software from the internet, investigate it first. That
will save you a lot of headaches. Install the software only through the
manufacturer's website or the channel the manufacturer has made available
from their website. Do not install from these share programs such as
Limewire or by torrent programs - they are virus ridden.

Getting a virus might not seem all that bad, especially if it doesn't seem
to do much. But behind the scenes it might be stealing and trading credit
card numbers, spying, storing trading and illegal pictures of people being
harmed, illegally hacking gov't computers, and / or many other wrongful
things. The effect of this stuff can be very ugly to real people. Don't aid
and abet by being careless.

Saucy



"Merle" <planogram@comcast.net> wrote in message
news:4CEA8360-C263-43AF-AB60-69F699D6E3C4@microsoft.com...[color=blue]
>
> "Jim" <bojimbo261@aol.com> wrote in message
> news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...[color=green]
>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>> wrote:
>>[color=darkred]
>>>
>>>"GTS" <x@y.net> wrote in message
>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>>> how
>>>> did you try to run SFC /scannow (to which you say your were denied
>>>> access)? How did you try system restore? This is a Vista news group
>>>> yet
>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>> are
>>>> you running?
>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>>>> DVD/CD drive?
>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's
>>>> unclear
>>>> what you can and can't boot to or run. Perhaps you should get some
>>>> professional help with this. (and not from the local big store, but a
>>>> qualified technician).
>>>> --
>>>>
>>>> "Merle" <planogram@comcast.net> wrote in message
>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>> started
>>>>> scanning warning my wife of a virus attack on her computer and wanted
>>>>> her
>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got
>>>>> off
>>>>> of the internet and now she is locked out of her computer. We can't
>>>>> get
>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>> access.
>>>>> Tried putting the Windows XP disk in to do a repair and was unable to
>>>>> get
>>>>> it to start. I think the only thing to do is reformat the HD and
>>>>> start
>>>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>>>> into it in order to re format it. We are at a loss. Any Ideas would
>>>>> be
>>>>> appreciated.
>>>>
>>>
>>>My wife is running XP Sp3 The system will boot up to the desk top but
>>>any
>>>icon you click on access is denied, I set the bios to boot from Floppy,
>>>It
>>>would not. I set the bios to boot from dvd, it would not. It would boot
>>>to
>>>C drive each time and the desk top looked normal. I got a message
>>>(windows\system32\mskhfji.exe did not load also
>>>windows\system32\mskpuko.exe
>>>would not load. I clicked on programs/accessories/system tools/system
>>>restore and got a message(access denied) I will try
>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>again.,
>>>Thanks anyway[/color]
>>
>> Although this is a Vista group , what a/v program is on your wifes
>> computer ? Boot into safe mode and rename both files with the
>> extention .txt and see if they can be deleted .[/color]
>
> The wife is using AVG 8 free. She is unable to get safe mode to start.
> No matter what we try we get access denied. cannot start any pgms, IE
> keeps starting up and going to spam sites one right after the other. I
> don't know what kind of virus she has but it is a good one. I believe it
> came from [url]www.aware-protect.com[/url] A pop up keeps hounding her to buy
> antivirus system pro for 49.95 to fix the problem. This virus has
> kidnapped her computer.[/color]

On Sun, 5 Jul 2009 17:30:00 -0500, "Merle" <planogram@comcast.net>
wrote:
[color=blue]
>
>
>"Jim" <bojimbo261@aol.com> wrote in message
>news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...[color=green]
>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>> wrote:
>>[color=darkred]
>>>
>>>"GTS" <x@y.net> wrote in message
>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>>> how
>>>> did you try to run SFC /scannow (to which you say your were denied
>>>> access)? How did you try system restore? This is a Vista news group yet
>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>> are
>>>> you running?
>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from the
>>>> DVD/CD drive?
>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's unclear
>>>> what you can and can't boot to or run. Perhaps you should get some
>>>> professional help with this. (and not from the local big store, but a
>>>> qualified technician).
>>>> --
>>>>
>>>> "Merle" <planogram@comcast.net> wrote in message
>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>> started
>>>>> scanning warning my wife of a virus attack on her computer and wanted
>>>>> her
>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got
>>>>> off
>>>>> of the internet and now she is locked out of her computer. We can't
>>>>> get
>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>> access.
>>>>> Tried putting the Windows XP disk in to do a repair and was unable to
>>>>> get
>>>>> it to start. I think the only thing to do is reformat the HD and start
>>>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>>>> into it in order to re format it. We are at a loss. Any Ideas would
>>>>> be
>>>>> appreciated.
>>>>
>>>
>>>My wife is running XP Sp3 The system will boot up to the desk top but any
>>>icon you click on access is denied, I set the bios to boot from Floppy,
>>>It
>>>would not. I set the bios to boot from dvd, it would not. It would boot
>>>to
>>>C drive each time and the desk top looked normal. I got a message
>>>(windows\system32\mskhfji.exe did not load also
>>>windows\system32\mskpuko.exe
>>>would not load. I clicked on programs/accessories/system tools/system
>>>restore and got a message(access denied) I will try
>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>again.,
>>>Thanks anyway[/color]
>>
>> Although this is a Vista group , what a/v program is on your wifes
>> computer ? Boot into safe mode and rename both files with the
>> extention .txt and see if they can be deleted .[/color]
>
>The wife is using AVG 8 free. She is unable to get safe mode to start. No
>matter what we try we get access denied. cannot start any pgms, IE keeps
>starting up and going to spam sites one right after the other. I don't know
>what kind of virus she has but it is a good one. I believe it came from
>[url]www.aware-protect.com[/url] A pop up keeps hounding her to buy antivirus system
>pro for 49.95 to fix the problem. This virus has kidnapped her computer.[/color]

Format and reinstall ?

"Jim" <bojimbo261@aol.com> wrote in message
news:ci245519bu8gn4tm7dsu5a0assfn9lnkpo@4ax.com...[color=blue]
> On Sun, 5 Jul 2009 17:30:00 -0500, "Merle" <planogram@comcast.net>
> wrote:
>[color=green]
>>
>>
>>"Jim" <bojimbo261@aol.com> wrote in message
>>news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...[color=darkred]
>>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>>> wrote:
>>>
>>>>
>>>>"GTS" <x@y.net> wrote in message
>>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>>> Your post is confusing. Firstly, if she's locked out of her computer,
>>>>> how
>>>>> did you try to run SFC /scannow (to which you say your were denied
>>>>> access)? How did you try system restore? This is a Vista news group
>>>>> yet
>>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>>> are
>>>>> you running?
>>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from
>>>>> the
>>>>> DVD/CD drive?
>>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's
>>>>> unclear
>>>>> what you can and can't boot to or run. Perhaps you should get some
>>>>> professional help with this. (and not from the local big store, but a
>>>>> qualified technician).
>>>>> --
>>>>>
>>>>> "Merle" <planogram@comcast.net> wrote in message
>>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>>> started
>>>>>> scanning warning my wife of a virus attack on her computer and wanted
>>>>>> her
>>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and got
>>>>>> off
>>>>>> of the internet and now she is locked out of her computer. We can't
>>>>>> get
>>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>>> access.
>>>>>> Tried putting the Windows XP disk in to do a repair and was unable to
>>>>>> get
>>>>>> it to start. I think the only thing to do is reformat the HD and
>>>>>> start
>>>>>> over but her PC ignores the A drive and the dvd drives. I cannot get
>>>>>> into it in order to re format it. We are at a loss. Any Ideas would
>>>>>> be
>>>>>> appreciated.
>>>>>
>>>>
>>>>My wife is running XP Sp3 The system will boot up to the desk top but
>>>>any
>>>>icon you click on access is denied, I set the bios to boot from Floppy,
>>>>It
>>>>would not. I set the bios to boot from dvd, it would not. It would
>>>>boot
>>>>to
>>>>C drive each time and the desk top looked normal. I got a message
>>>>(windows\system32\mskhfji.exe did not load also
>>>>windows\system32\mskpuko.exe
>>>>would not load. I clicked on programs/accessories/system tools/system
>>>>restore and got a message(access denied) I will try
>>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>>again.,
>>>>Thanks anyway
>>>
>>> Although this is a Vista group , what a/v program is on your wifes
>>> computer ? Boot into safe mode and rename both files with the
>>> extention .txt and see if they can be deleted .[/color]
>>
>>The wife is using AVG 8 free. She is unable to get safe mode to start.
>>No
>>matter what we try we get access denied. cannot start any pgms, IE keeps
>>starting up and going to spam sites one right after the other. I don't
>>know
>>what kind of virus she has but it is a good one. I believe it came from
>>[url]www.aware-protect.com[/url] A pop up keeps hounding her to buy antivirus
>>system
>>pro for 49.95 to fix the problem. This virus has kidnapped her computer.[/color]
>
> Format and reinstall ?[/color]

Formatted but can't reinstall xp as it is an upgrade. Thanks for all your
help guys.

You can clean install XP with the upgrade media (CD or DVD) can't you? You
can even do so with Vista and the Windows 7 (but with those two you have to
follow a couple easy steps).

Saucy


"Merle" <planogram@comcast.net> wrote in message
news:A813A0DC-3A34-42D0-9CB7-DA35E90C1B58@microsoft.com...[color=blue]
>
> "Jim" <bojimbo261@aol.com> wrote in message
> news:ci245519bu8gn4tm7dsu5a0assfn9lnkpo@4ax.com...[color=green]
>> On Sun, 5 Jul 2009 17:30:00 -0500, "Merle" <planogram@comcast.net>
>> wrote:
>>[color=darkred]
>>>
>>>
>>>"Jim" <bojimbo261@aol.com> wrote in message
>>>news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...
>>>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>>>> wrote:
>>>>
>>>>>
>>>>>"GTS" <x@y.net> wrote in message
>>>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>>>> Your post is confusing. Firstly, if she's locked out of her
>>>>>> computer,
>>>>>> how
>>>>>> did you try to run SFC /scannow (to which you say your were denied
>>>>>> access)? How did you try system restore? This is a Vista news group
>>>>>> yet
>>>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>>>> are
>>>>>> you running?
>>>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from
>>>>>> the
>>>>>> DVD/CD drive?
>>>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's
>>>>>> unclear
>>>>>> what you can and can't boot to or run. Perhaps you should get some
>>>>>> professional help with this. (and not from the local big store, but
>>>>>> a
>>>>>> qualified technician).
>>>>>> --
>>>>>>
>>>>>> "Merle" <planogram@comcast.net> wrote in message
>>>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>>>> started
>>>>>>> scanning warning my wife of a virus attack on her computer and
>>>>>>> wanted
>>>>>>> her
>>>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and
>>>>>>> got
>>>>>>> off
>>>>>>> of the internet and now she is locked out of her computer. We can't
>>>>>>> get
>>>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>>>> access.
>>>>>>> Tried putting the Windows XP disk in to do a repair and was unable
>>>>>>> to
>>>>>>> get
>>>>>>> it to start. I think the only thing to do is reformat the HD and
>>>>>>> start
>>>>>>> over but her PC ignores the A drive and the dvd drives. I cannot
>>>>>>> get
>>>>>>> into it in order to re format it. We are at a loss. Any Ideas
>>>>>>> would
>>>>>>> be
>>>>>>> appreciated.
>>>>>>
>>>>>
>>>>>My wife is running XP Sp3 The system will boot up to the desk top but
>>>>>any
>>>>>icon you click on access is denied, I set the bios to boot from
>>>>>Floppy,
>>>>>It
>>>>>would not. I set the bios to boot from dvd, it would not. It would
>>>>>boot
>>>>>to
>>>>>C drive each time and the desk top looked normal. I got a message
>>>>>(windows\system32\mskhfji.exe did not load also
>>>>>windows\system32\mskpuko.exe
>>>>>would not load. I clicked on programs/accessories/system tools/system
>>>>>restore and got a message(access denied) I will try
>>>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>>>again.,
>>>>>Thanks anyway
>>>>
>>>> Although this is a Vista group , what a/v program is on your wifes
>>>> computer ? Boot into safe mode and rename both files with the
>>>> extention .txt and see if they can be deleted .
>>>
>>>The wife is using AVG 8 free. She is unable to get safe mode to start.
>>>No
>>>matter what we try we get access denied. cannot start any pgms, IE keeps
>>>starting up and going to spam sites one right after the other. I don't
>>>know
>>>what kind of virus she has but it is a good one. I believe it came from
>>>[url]www.aware-protect.com[/url] A pop up keeps hounding her to buy antivirus
>>>system
>>>pro for 49.95 to fix the problem. This virus has kidnapped her computer.[/color]
>>
>> Format and reinstall ?[/color]
>
> Formatted but can't reinstall xp as it is an upgrade. Thanks for all your
> help guys.[/color]

You didn't have to go thru those extremes...

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
[url]http://www.randem.com/innoscript.html[/url]
Disk Read Error Press Ctl+Alt+Del to Restart
[url]http://www.randem.com/discus/messages/9402/9406.html?1236319938[/url]



"Merle" <planogram@comcast.net> wrote in message
news:A813A0DC-3A34-42D0-9CB7-DA35E90C1B58@microsoft.com...[color=blue]
>
> "Jim" <bojimbo261@aol.com> wrote in message
> news:ci245519bu8gn4tm7dsu5a0assfn9lnkpo@4ax.com...[color=green]
>> On Sun, 5 Jul 2009 17:30:00 -0500, "Merle" <planogram@comcast.net>
>> wrote:
>>[color=darkred]
>>>
>>>
>>>"Jim" <bojimbo261@aol.com> wrote in message
>>>news:sb3255pmvncdqqsjt94ongr79kkl95ru9j@4ax.com...
>>>> On Sun, 5 Jul 2009 14:02:21 -0500, "Merle" <planogram@comcast.net>
>>>> wrote:
>>>>
>>>>>
>>>>>"GTS" <x@y.net> wrote in message
>>>>>news:#14lWBa$JHA.4376@TK2MSFTNGP04.phx.gbl...
>>>>>> Your post is confusing. Firstly, if she's locked out of her
>>>>>> computer,
>>>>>> how
>>>>>> did you try to run SFC /scannow (to which you say your were denied
>>>>>> access)? How did you try system restore? This is a Vista news group
>>>>>> yet
>>>>>> you say you're trying to do a system repair with an XP disk. What OS
>>>>>> are
>>>>>> you running?
>>>>>> Did you try to boot from this XP CD? Is your BIOS set to boot from
>>>>>> the
>>>>>> DVD/CD drive?
>>>>>> Reinstalling isn't a necessity. Malwarebtyes from
>>>>>> [url]http://www.malwarebytes.org/[/url] can remove this infection, but it's
>>>>>> unclear
>>>>>> what you can and can't boot to or run. Perhaps you should get some
>>>>>> professional help with this. (and not from the local big store, but
>>>>>> a
>>>>>> qualified technician).
>>>>>> --
>>>>>>
>>>>>> "Merle" <planogram@comcast.net> wrote in message
>>>>>> news:AD82691A-CCFC-4DB5-AED6-884CAB186755@microsoft.com...
>>>>>>> My wife was on the internet and suddenly System Pro popped up and
>>>>>>> started
>>>>>>> scanning warning my wife of a virus attack on her computer and
>>>>>>> wanted
>>>>>>> her
>>>>>>> to buy the AV Pgm for $49.95. She just clicked all the exits and
>>>>>>> got
>>>>>>> off
>>>>>>> of the internet and now she is locked out of her computer. We can't
>>>>>>> get
>>>>>>> system restore to work, Can't get safe mode to work, She has AVG 8
>>>>>>> installed but cannot start it. Tried SFC /scannow but was denied
>>>>>>> access.
>>>>>>> Tried putting the Windows XP disk in to do a repair and was unable
>>>>>>> to
>>>>>>> get
>>>>>>> it to start. I think the only thing to do is reformat the HD and
>>>>>>> start
>>>>>>> over but her PC ignores the A drive and the dvd drives. I cannot
>>>>>>> get
>>>>>>> into it in order to re format it. We are at a loss. Any Ideas
>>>>>>> would
>>>>>>> be
>>>>>>> appreciated.
>>>>>>
>>>>>
>>>>>My wife is running XP Sp3 The system will boot up to the desk top but
>>>>>any
>>>>>icon you click on access is denied, I set the bios to boot from
>>>>>Floppy,
>>>>>It
>>>>>would not. I set the bios to boot from dvd, it would not. It would
>>>>>boot
>>>>>to
>>>>>C drive each time and the desk top looked normal. I got a message
>>>>>(windows\system32\mskhfji.exe did not load also
>>>>>windows\system32\mskpuko.exe
>>>>>would not load. I clicked on programs/accessories/system tools/system
>>>>>restore and got a message(access denied) I will try
>>>>>[url]http://www.malwarebytes.org/[/url] and see if I can get her up and running
>>>>>again.,
>>>>>Thanks anyway
>>>>
>>>> Although this is a Vista group , what a/v program is on your wifes
>>>> computer ? Boot into safe mode and rename both files with the
>>>> extention .txt and see if they can be deleted .
>>>
>>>The wife is using AVG 8 free. She is unable to get safe mode to start.
>>>No
>>>matter what we try we get access denied. cannot start any pgms, IE keeps
>>>starting up and going to spam sites one right after the other. I don't
>>>know
>>>what kind of virus she has but it is a good one. I believe it came from
>>>[url]www.aware-protect.com[/url] A pop up keeps hounding her to buy antivirus
>>>system
>>>pro for 49.95 to fix the problem. This virus has kidnapped her computer.[/color]
>>
>> Format and reinstall ?[/color]
>
> Formatted but can't reinstall xp as it is an upgrade. Thanks for all your
> help guys.[/color]