"EmeraldViper" <guest@unknown-email.com> wrote in message
news:8b99c3419fcac23488fb7ddde5ce303f@nntp-gateway.com...[color=blue]
>
> I orderd the 64 bit version of Vista Home premium. I Bought the 32 bit
> version $129 almost 2 weeks ago, I have been arguing with the so called
> help department since:
> 1) June 18, 2009 on the web site they offered regular shipping(7-14
> Bdays) and expediant Shipping(5-10 bdays), come to find out they do not
> offer this anymore since almost six months(Website was out dated for 6
> months?)
> 2) June 22, 2009 - So I call and very helpfull gentlemen reorderd it
> for me and refunded my extra $6 for expediant shipping.
> 3) June 24, 2009 - Two days later, my order has not been updated, they
> have no clue as to why, can take 72 hrs to process it FINE!
> 4) June 26, 2009 NOW it is 96 hrs since reorder, 132 hrs sine original
> order, no update, gentlemen tells me he will look into it, aparently,
> way over due (No Sh*t Sherlock)
> 5) June 29, 2009, 264hrs (11 days) since Original Order, 228 hrs (9
> days) since re order....Gues what! no update, Warhouse has not called
> help/Ordering department in 2 freaking days! OPPS WAIT, Man on phone
> tells me "They have NO way to call Warehouse, Only can communicate via
> EMAIL"!!!! do you believe this Sh*T!, Microsoft does not have PHONE at
> thier warehouse? BULLSH*T!!!
> So here I sit, Microsoft has had my money for 13 days(original
> purchase) and another $10 for order of 64 bit Version for 10 days, and
> I have NO 64 bit, no product except the 32 bit I DID not WANT!
> What the H Am I suppose to do, If I want a refund for the 32 bit, I
> have to pay for the postage to send it back, and then wait anther 5-10
> days after they recieve it to get what? a check from them, which will
> probably take another 3 days to clear?
> Is it me or is something wrong here?
> They did not let me wait 14 days to pay them for product?
>
> Signed,
> VERY UPSET CUSTOMER!!!
>
>
> --
> EmeraldViper[/color]

14 Business days from the first time you commenced the process on June 18 is
actually approx July 8. (a business day is usually catagorised as Mon to
Fri).
So whatever your issue is you are still inside the window for he first order
you placed on June 18.
As regards only dealing with the shipping warehouse by e-mail this is very
common practice as warehouse staff do not have time to keep being diverted
from their roles to answer the phone and bulking up messages via e-mail
allows for a more ordered response AND tracking that the message was
actually , sent,received, read and then replied to.

Of course your own comment about you bought the 32-bit version that you "DID
not WANT" - begs the obvious question - why did you buy the wrong version in
the first place?
If you wanted the 64-but version of Home Premium OEM you could have bought
it ?- but your chose to buy the retail package (at greater cost to yourself)
and then deal with the replacement media service.
However you are still within the window of delivery for standard service
from your initial order, so no real point in getting upset (yet)
--
Mike Brannigan