Hi there, my name is Sam. I hope someone out there can please give me
some help :confused:

I am running Windows Vista 64bit edition on an Asus P5Q Deluxe
motherboard, Intel Q9540 2.66gz Quadcore processor with 4gb RAM. (Please
let me know if any more info is required)
My system has been running fine for the last year and just last night
(27th June 2009) windows told me there were 3 updates that should be
installed.
I only noticed one of the update names which was Internet Explorer 8,
the other 2 were security updates or something - really not sure though.
The total of the downloaded updates was around 280mb.

Anyway... So I started installing the updates and walked away. When I
came back there was a Terms & Agreement box for Internet Explorer 8
which I agreed to. Once that finished it came back to my desktop and
said "windows needs to restart to configure the updates, please restart
now."
I was heading out for the night so I decided to just switch it off
rather then restarting it. When I switched it back on this morning it
gets to the part where the loading bar at the bottom of the screen for
Vista should appear but instead of loading Vista, the computer switches
itself off then restarts again.
This time it comes up with the "Windows was closed incorrectly please
select an option - Safe mode, Safe mode with network, Last know good
configuration or start windows normally."
I selected "start normally" to see if it would just fix itself but done
the same thing again. I went through each option including the safe mode
and last known good configuration and after loading the files for the
option it switched itself off and done the same thing again.
So.. I figure maybe I need to repair windows. I insert the original
Vista that is installed on my system into the DVD drive, restart and hit
a button when it says "hit any button to boot from DVD". It has a blank
screen for a few seconds then just shuts down and reboots again.

Failing the only 2 options for recovery I am sure about I had a little
hunt around BIOS but couldn't find anything that could help me. Except
this ASUS Splash Page which is allowing me to access the internet via
the motherboard (just a feature of my motherboard)

If anyone has encountered this problem and knows how to fix it or if
anyone has any other ideas I can try it would be greatly appreciated. I
am at a total loss of what else to do.

I hope to hear from you soon

Kind Regards
Sam


--
Sjac
Posted via [url]http://www.vistaheads.com[/url]

Hi Sam,

Command line mode (non-gui) and run rstrui.exe to load system restore would
be your best choice.

You can't affect a repair install by booting the installation disk, that can
only be done as an in-place upgrade from a working installation. You can
install to a new folder, just remove other devices from the list of bootable
items to not give the system any choice as to what to load.

Never, ever shut down a machine in the midst of an update or upgrade, it
must complete first. This is one reason why laptops must be plugged in and
all pc's should be on a UPS during these steps to avoid any loss of power.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
Vote for my shoe: [url]http://rick-mvp.blogspot.com[/url]

"Sjac" <Sjac.3uhkw2@no-mx.forums.vistaheads.com> wrote in message
news:Sjac.3uhkw2@no-mx.forums.vistaheads.com...[color=blue]
>
> Hi there, my name is Sam. I hope someone out there can please give me
> some help :confused:
>
> I am running Windows Vista 64bit edition on an Asus P5Q Deluxe
> motherboard, Intel Q9540 2.66gz Quadcore processor with 4gb RAM. (Please
> let me know if any more info is required)
> My system has been running fine for the last year and just last night
> (27th June 2009) windows told me there were 3 updates that should be
> installed.
> I only noticed one of the update names which was Internet Explorer 8,
> the other 2 were security updates or something - really not sure though.
> The total of the downloaded updates was around 280mb.
>
> Anyway... So I started installing the updates and walked away. When I
> came back there was a Terms & Agreement box for Internet Explorer 8
> which I agreed to. Once that finished it came back to my desktop and
> said "windows needs to restart to configure the updates, please restart
> now."
> I was heading out for the night so I decided to just switch it off
> rather then restarting it. When I switched it back on this morning it
> gets to the part where the loading bar at the bottom of the screen for
> Vista should appear but instead of loading Vista, the computer switches
> itself off then restarts again.
> This time it comes up with the "Windows was closed incorrectly please
> select an option - Safe mode, Safe mode with network, Last know good
> configuration or start windows normally."
> I selected "start normally" to see if it would just fix itself but done
> the same thing again. I went through each option including the safe mode
> and last known good configuration and after loading the files for the
> option it switched itself off and done the same thing again.
> So.. I figure maybe I need to repair windows. I insert the original
> Vista that is installed on my system into the DVD drive, restart and hit
> a button when it says "hit any button to boot from DVD". It has a blank
> screen for a few seconds then just shuts down and reboots again.
>
> Failing the only 2 options for recovery I am sure about I had a little
> hunt around BIOS but couldn't find anything that could help me. Except
> this ASUS Splash Page which is allowing me to access the internet via
> the motherboard (just a feature of my motherboard)
>
> If anyone has encountered this problem and knows how to fix it or if
> anyone has any other ideas I can try it would be greatly appreciated. I
> am at a total loss of what else to do.
>
> I hope to hear from you soon
>
> Kind Regards
> Sam
>
>
> --
> Sjac
> Posted via [url]http://www.vistaheads.com[/url]
>[/color]

"Sjac" <Sjac.3uhkw2@no-mx.forums.vistaheads.com> wrote in message
news:Sjac.3uhkw2@no-mx.forums.vistaheads.com...[color=blue]
>
> Hi there, my name is Sam. I hope someone out there can please give me
> some help :confused:
>
> I am running Windows Vista 64bit edition on an Asus P5Q Deluxe
> motherboard, Intel Q9540 2.66gz Quadcore processor with 4gb RAM. (Please
> let me know if any more info is required)
> My system has been running fine for the last year and just last night
> (27th June 2009) windows told me there were 3 updates that should be
> installed.
> I only noticed one of the update names which was Internet Explorer 8,
> the other 2 were security updates or something - really not sure though.
> The total of the downloaded updates was around 280mb.
>
> Anyway... So I started installing the updates and walked away. When I
> came back there was a Terms & Agreement box for Internet Explorer 8
> which I agreed to. Once that finished it came back to my desktop and
> said "windows needs to restart to configure the updates, please restart
> now."
> I was heading out for the night so I decided to just switch it off
> rather then restarting it. When I switched it back on this morning it
> gets to the part where the loading bar at the bottom of the screen for
> Vista should appear but instead of loading Vista, the computer switches
> itself off then restarts again.
> This time it comes up with the "Windows was closed incorrectly please
> select an option - Safe mode, Safe mode with network, Last know good
> configuration or start windows normally."
> I selected "start normally" to see if it would just fix itself but done
> the same thing again. I went through each option including the safe mode
> and last known good configuration and after loading the files for the
> option it switched itself off and done the same thing again.
> So.. I figure maybe I need to repair windows. I insert the original
> Vista that is installed on my system into the DVD drive, restart and hit
> a button when it says "hit any button to boot from DVD". It has a blank
> screen for a few seconds then just shuts down and reboots again.
>
> Failing the only 2 options for recovery I am sure about I had a little
> hunt around BIOS but couldn't find anything that could help me. Except
> this ASUS Splash Page which is allowing me to access the internet via
> the motherboard (just a feature of my motherboard)
>
> If anyone has encountered this problem and knows how to fix it or if
> anyone has any other ideas I can try it would be greatly appreciated. I
> am at a total loss of what else to do.
>
> I hope to hear from you soon
>
> Kind Regards
> Sam
>
>
> --
> Sjac
> Posted via [url]http://www.vistaheads.com[/url]
>[/color]


If you used the shutdown procedure, you would have gotten the message NOT to
turn it off while the updates were configured. Did you force the total
shutdown?

--

Mike Hall - MVP Windows Experience
[url]http://msmvps.com/blogs/mikehall/[/url]

The way Microsoft pushes updates and forces users to monitor shutdown/reboot
regardless of whether one has the time to do it is typical of their
corporate mentality.
That being said what you did should not kill your system--I do it all the
time because I cannot change my schedule to suit Microsoft.
The failed update should be ignored or resumed and you should be able to
boot to safe mode.
It appears that when you insert the Vista DVD it does not boot to the Vista
repair/installation options? This cannot be due to a failed Vista update,
much as I despise the way Microsoft does things in a non-fallible way.
Regardless of the state of Vista on your hard drive the computer should boot
to the DVD as this process has nothing to do with the status of an existing
Vista installation.
You may have experienced a co-incident hardware failure.
For example a dying power supply can cause what you describe, as you do not
not describe any BSOD errors that are more typical of memory or hard drive
failure.
If you do not know how to troubleshoot these issues pay a repair person.

"nomore" <fac_187********.com> wrote in message
news:101710F0-8650-46CE-A230-86813E03F5D9@microsoft.com...[color=blue]
> The way Microsoft pushes updates and forces users to monitor
> shutdown/reboot regardless of whether one has the time to do it is typical
> of their corporate mentality.
> That being said what you did should not kill your system--I do it all the
> time because I cannot change my schedule to suit Microsoft.
> The failed update should be ignored or resumed and you should be able to
> boot to safe mode.
> It appears that when you insert the Vista DVD it does not boot to the
> Vista repair/installation options? This cannot be due to a failed Vista
> update, much as I despise the way Microsoft does things in a non-fallible
> way.
> Regardless of the state of Vista on your hard drive the computer should
> boot to the DVD as this process has nothing to do with the status of an
> existing Vista installation.
> You may have experienced a co-incident hardware failure.
> For example a dying power supply can cause what you describe, as you do
> not not describe any BSOD errors that are more typical of memory or hard
> drive failure.
> If you do not know how to troubleshoot these issues pay a repair person.
>
>
>[/color]


Even XP required that some updates were configured before the computer was
shut down completely. It takes a few minutes is all, and will not have a
severe impact on anybody's schedule..

--

Mike Hall - MVP Windows Experience
[url]http://msmvps.com/blogs/mikehall/[/url]

Hi again

Thanks for replying to my problem!

Firstly, I noticed I have made a small mistake in original post - The
loading bar for Vista _does_ come up and run for a second or two before
the computer shuts down and reboots - not sure if that would make any
difference to the issue.

Rick Rogers

- Command line mode (non-gui) and run rstrui.exe to load system restore
would
be your best choice.-

I am assuming the only way I can boot to DOS is with a boot cd? I will
have to acquire another computer to make one as I only have a floppy
and this computer has no floppy drive. :( I will try and do that today.
Would a USB drive work as a boot disk?

- You can't affect a repair install by booting the installation disk,
that can
only be done as an in-place upgrade from a working installation. You
can
install to a new folder, just remove other devices from the list of
bootable
items to not give the system any choice as to what to load.

-Are you saying just install another copy of Vista in a different
folder then try to repair from there?

Mike Hall

- If you used the shutdown procedure, you would have gotten the message
NOT to
turn it off while the updates were configured. Did you force the total
shutdown?-

I did use the shutdown process to switch off computer. The updates had
finished installing then it wanted to restart to finish configuration.
When I used the shutdown process it came up with a screen telling me
that it was configuring the updates. I figured the problem may be that
it also needed to restart to finish those configurations but couldn't
because I had selected shutdown.

- You may have experienced a co-incident hardware failure.
For example a dying power supply can cause what you describe

-Hopefully not.. although I'm not sure which would be better!
If the power supply was faulty I would assume that it wouldn't allow me
to access this Asus Utility page? There doesn't appear to be any other
problems apart from Vista not loading and the computer restarting.


Thanks again guys, Hope to hear back soon.
Will let you know if I have any luck.

Kind Regards
Sam


--
Sjac
Posted via [url]http://www.vistaheads.com[/url]

Hi,

No DOS (doesn't exist anyways), the non-gui mode is available from the boot
menu by hitting F8 at startup. You don't need an installation disk for this.
[color=blue]
> -Are you saying just install another copy of Vista in a different
> folder then try to repair from there?[/color]

No, I'm saying you can create a new installation and recover your data from
it. You can't do a repair install of the old installation unless you can
boot it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
Vote for my shoe: [url]http://rick-mvp.blogspot.com[/url]

"Sjac" <Sjac.3uiw48@no-mx.forums.vistaheads.com> wrote in message
news:Sjac.3uiw48@no-mx.forums.vistaheads.com...[color=blue]
>
> Hi again
>
> Thanks for replying to my problem!
>
> Firstly, I noticed I have made a small mistake in original post - The
> loading bar for Vista _does_ come up and run for a second or two before
> the computer shuts down and reboots - not sure if that would make any
> difference to the issue.
>
> Rick Rogers
>
> - Command line mode (non-gui) and run rstrui.exe to load system restore
> would
> be your best choice.-
>
> I am assuming the only way I can boot to DOS is with a boot cd? I will
> have to acquire another computer to make one as I only have a floppy
> and this computer has no floppy drive. :( I will try and do that today.
> Would a USB drive work as a boot disk?
>
> - You can't affect a repair install by booting the installation disk,
> that can
> only be done as an in-place upgrade from a working installation. You
> can
> install to a new folder, just remove other devices from the list of
> bootable
> items to not give the system any choice as to what to load.
>
> -Are you saying just install another copy of Vista in a different
> folder then try to repair from there?
>
> Mike Hall
>
> - If you used the shutdown procedure, you would have gotten the message
> NOT to
> turn it off while the updates were configured. Did you force the total
> shutdown?-
>
> I did use the shutdown process to switch off computer. The updates had
> finished installing then it wanted to restart to finish configuration.
> When I used the shutdown process it came up with a screen telling me
> that it was configuring the updates. I figured the problem may be that
> it also needed to restart to finish those configurations but couldn't
> because I had selected shutdown.
>
> - You may have experienced a co-incident hardware failure.
> For example a dying power supply can cause what you describe
>
> -Hopefully not.. although I'm not sure which would be better!
> If the power supply was faulty I would assume that it wouldn't allow me
> to access this Asus Utility page? There doesn't appear to be any other
> problems apart from Vista not loading and the computer restarting.
>
>
> Thanks again guys, Hope to hear back soon.
> Will let you know if I have any luck.
>
> Kind Regards
> Sam
>
>
> --
> Sjac
> Posted via [url]http://www.vistaheads.com[/url]
>[/color]

Hi again

Rick Rogers, thanks heaps for replying again,

No DOS (doesn't exist anyways), the non-gui mode is available from the
boot
menu by hitting F8 at startup. You don't need an installation disk for
this.

:o Oh DOS doesn't exist anymore.. Fair enough, I haven't had to repair
my computers for a fair while! Well anyway I hit F8 to bring up the
"advanced options" and selected the "Safe mode with Command Prompt"
which was the option I assume I was meant to select. It done the same
thing again! Loaded the files for that option, "pretended" it was going
to load and then shutdown and rebooted :( Never stopped long enough to
come up with an area to type in rstrui.exe.

I went through the other options available - debugging etc - but each
option caused the same result.

I clicked on the "do not restart on error" option (something like that)
so it would show me the error code. It came up with the "Problem has
been detected and windows has been shut down to prevent damage to your
computer. Please follow these steps ...." Then in the technical
information section listed this code:
"***STOP: 0x0000C1F5 (0X0000000000000009,0X0000000000000001,
0XFFFFFA800610D000,0X0000000000000000)"

Not sure if that means anything to you, or anyone for that matter :)
When I try to boot from the Vista DVD it comeS up with a similar code,
its :
"***STOP: 0x0000C1F5 (0X0000000000000009,0X0000000000000001,
0XFFFFFA80D4203000,0X0000000000000000)"
[color=blue]
> -Are you saying just install another copy of Vista in a different
> folder then try to repair from there?[/color]

No, I'm saying you can create a new installation and recover your data
from
it. You can't do a repair install of the old installation unless you
can
boot it.

I don't think I am able to create a new installation because when I put
the DVD into the drive and restart all that it does is ask me to "push
any button to load from DVD" which I do, then it just starts to load
files, and comes up with the message listed above.

Please let me know if I have misunderstood what you are saying or if
you have anymore ideas :confused:

Thanks for helping, hope to hear from you soon!

Kind Regards
Sam


--
Sjac
Posted via [url]http://www.vistaheads.com[/url]

Hi Sam,

You should read: [url]http://support.microsoft.com/kb/946084[/url] as it talks about
that error message.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
Vote for my shoe: [url]http://rick-mvp.blogspot.com[/url]

"Sjac" <Sjac.3ujic3@no-mx.forums.vistaheads.com> wrote in message
news:Sjac.3ujic3@no-mx.forums.vistaheads.com...[color=blue]
>
> Hi again
>
> Rick Rogers, thanks heaps for replying again,
>
> No DOS (doesn't exist anyways), the non-gui mode is available from the
> boot
> menu by hitting F8 at startup. You don't need an installation disk for
> this.
>
> :o Oh DOS doesn't exist anymore.. Fair enough, I haven't had to repair
> my computers for a fair while! Well anyway I hit F8 to bring up the
> "advanced options" and selected the "Safe mode with Command Prompt"
> which was the option I assume I was meant to select. It done the same
> thing again! Loaded the files for that option, "pretended" it was going
> to load and then shutdown and rebooted :( Never stopped long enough to
> come up with an area to type in rstrui.exe.
>
> I went through the other options available - debugging etc - but each
> option caused the same result.
>
> I clicked on the "do not restart on error" option (something like that)
> so it would show me the error code. It came up with the "Problem has
> been detected and windows has been shut down to prevent damage to your
> computer. Please follow these steps ...." Then in the technical
> information section listed this code:
> "***STOP: 0x0000C1F5 (0X0000000000000009,0X0000000000000001,
> 0XFFFFFA800610D000,0X0000000000000000)"
>
> Not sure if that means anything to you, or anyone for that matter :)
> When I try to boot from the Vista DVD it comeS up with a similar code,
> its :
> "***STOP: 0x0000C1F5 (0X0000000000000009,0X0000000000000001,
> 0XFFFFFA80D4203000,0X0000000000000000)"
>[color=green]
>> -Are you saying just install another copy of Vista in a different
>> folder then try to repair from there?[/color]
>
> No, I'm saying you can create a new installation and recover your data
> from
> it. You can't do a repair install of the old installation unless you
> can
> boot it.
>
> I don't think I am able to create a new installation because when I put
> the DVD into the drive and restart all that it does is ask me to "push
> any button to load from DVD" which I do, then it just starts to load
> files, and comes up with the message listed above.
>
> Please let me know if I have misunderstood what you are saying or if
> you have anymore ideas :confused:
>
> Thanks for helping, hope to hear from you soon!
>
> Kind Regards
> Sam
>
>
> --
> Sjac
> Posted via [url]http://www.vistaheads.com[/url]
>[/color]

Rick Rogers

Thank you again for your help.. It is much appreciated!

- You should read: 'Stop error message when you start a Windows
Vista-based computer: "0x0000C1F5"'
([url]http://support.microsoft.com/kb/946084[/url]) as it talks about
that error message.
-
I had a look at the page listed by you and I would say that is my
problem. I have downloaded the Hotfix it recommends but I am unable to
execute the hotfix as I cannot get to a Command Prompt screen or
anything that will allow me to open the file [image:
[url]http://www.windowsbbs.com/images/smilies/frown.gif][/url]

I guess I will need to get another computer so I can create a boot disk
to access Command Prompt? Or install a old hard drive with XP that I
have as an extra into my computer so I can maybe gain access to some
functionality?

If you have any tips or other ideas please let me know [image:
[url]http://www.windowsbbs.com/images/smilies/smile.gif][/url] Will continue to
post results.

Kind Regards
Sam


--
Sjac
Posted via [url]http://www.vistaheads.com[/url]

Hi

Note that the article also mentions that reformatting and starting over is
required in some cases. You need a working installation to install the
patch. As yours is not, you may need to do as I suggested earlier and
install Vista to a new folder, then install the patch to the new install to
prevent reoccurance of this problem. You can't install the patch to the
existing installation from a boot disk.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
Vote for my shoe: [url]http://rick-mvp.blogspot.com[/url]

"Sjac" <Sjac.3ulh4c@no-mx.forums.vistaheads.com> wrote in message
news:Sjac.3ulh4c@no-mx.forums.vistaheads.com...[color=blue]
>
> Rick Rogers
>
> Thank you again for your help.. It is much appreciated!
>
> - You should read: 'Stop error message when you start a Windows
> Vista-based computer: "0x0000C1F5"'
> ([url]http://support.microsoft.com/kb/946084[/url]) as it talks about
> that error message.
> -
> I had a look at the page listed by you and I would say that is my
> problem. I have downloaded the Hotfix it recommends but I am unable to
> execute the hotfix as I cannot get to a Command Prompt screen or
> anything that will allow me to open the file [image:
> [url]http://www.windowsbbs.com/images/smilies/frown.gif][/url]
>
> I guess I will need to get another computer so I can create a boot disk
> to access Command Prompt? Or install a old hard drive with XP that I
> have as an extra into my computer so I can maybe gain access to some
> functionality?
>
> If you have any tips or other ideas please let me know [image:
> [url]http://www.windowsbbs.com/images/smilies/smile.gif][/url] Will continue to
> post results.
>
> Kind Regards
> Sam
>
>
> --
> Sjac
> Posted via [url]http://www.vistaheads.com[/url]
>[/color]

Rick Rogers

- Note that the article also mentions that reformatting and starting
over is
required in some cases. You need a working installation to install the
patch. As yours is not, you may need to do as I suggested earlier and
install Vista to a new folder, then install the patch to the new
install to
prevent reoccurance of this problem. You can't install the patch to the
existing installation from a boot disk.
-
I have been trying to install another copy but have been unsuccessful.
The Vista DVD just shuts down the computer as well :( I tried the XP cd
to try and just copy over the existing copy of Vista and also to install
XP on the other partition but all it comes up with now is "Failed to
load operating system"

The article says the workaround is to use the XP cd and reformat the
offending disk. Which means I am going to have to find a way to access
my files so I can backup things like my emails and contacts etc. Most
other info is on the other partition so I am assuming (you know what
they say about assuming) that they will be safe.

Guess I am going to need that boot disk to access the files...

Will post results (if my computer doesn't get a visit from my
hammer!!!)

Sam


--
Sjac
Posted via [url]http://www.vistaheads.com[/url]