"Sunne" <guest@unknown-email.com> wrote in message
news:6c6fe3a883aa55ef218f147de89893e9@nntp-gateway.com...[color=blue]
>
> I apologize in advance - this will be detailed so as to limit the
> question of what I have tried so far...
>
> I'm running Vista on a Sony Vaio purchased new in 9/08. I have never
> had any problems until this morning. My husband used my pc this morning
> to go to Tax Brain, and on his log on there was a Adobe Update ready to
> download. When I went to log him off, I decided to download the update;
> then the update stopped saying that there was a corrupt file on it. So I
> logged off his side and signed into mine (btw, he has NO adminitrative
> rights), I then tried to open my Windows Live Mail...it then prompted me
> for a password, which it NEVER does because it's already saved. Then
> another alert came up that a file in live mail was corrupt; I freaked
> out and tried to access Norton (which is up to date) and it wouldn't let
> me. Next thing I know a blue screen comes up and says that windows is to
> be shut down to prevent damage; it suggested I restart the computer and
> try to open in safe mode and determine what files may be at fault.
> {Incidentally, yesterday Norton detected "Backdoor.Trojan" or something
> of that nature; I looked up the detail report and it said that it was
> blocked and fully removed from my system, and I was ablel to use the pc
> until 9pm with no problem - after booting up this morning is when the
> trouble began.} Ok, so I tried rebooting in each and every mode
> available on that inital error screen. The rebooting goes down all the
> drivers until it gets to crcdisk.sys...then it quits and gives me that
> **** blue screen again that advises me to try rebooting in safe mode. I
> cannot reboot at all.
>
> Now, I have downloaded an iso file of Vista recovery to my thumb drive
> using the tutorial on this site; and I have plugged it into the pc upon
> startup...with same result as before. Nothing. I am not able to burn a
> DVD because the old laptop I'm on right now only has a CD-R and a
> DVD-Rom. I don't have any blank CD's here and my husband is at work;
> we're pressed for cash also...so I'm pretty screwed all the way around.
> To make matters worse, I have an assignment and my finals (I'm finishing
> school at 31) due today, tomorrow and this weekend. I don't have a vista
> recovery cd, none was provided when i bought my pc. And now i have
> absolutely no idea what to do...I need help guys, please, PLEASE help
> me.
>
> Thanks soooo much.
>
> Sunne[/color]

Hi Sunne--

We can fix this. Things will get better.

Let's see if I can summarize:

"Corrupt file" --hard to interpret--could be spyware--I doubt it's related
to the Back Door Trojan Norton told you it detected and quarantined or
blocked from your box.

Adobe Update to something or other--probably coincidence but of no
consequence to this,

The alert was "from Live Mail" on desktop, I assume--

When WLM, OE, Outlook, Windows Mail repeatedly prompts for password, it
often means the user account has been corrupted unless the server is down
for some reason as with Comcast's mail servers on 4/4/09 weekend. It's not
worth freaking over, because the remedy is often to delete the account
(Tools>Accounts>Remove and recreate it--your email and any folders, etc.
will not be touched when you do this--they'll be there when you remake the
account).


There are many BSOD stop errors that start saying "Win is to be shut down to
prevent damage"--which at first blush suggests to your imagination that it
refers to virus, Trojan, but in fact does not--that's just MSFT's querky and
quaint blue screen vernacular. It's an ominous way of phrasing things but
once you've collected blue screens over time, you'll find this is a standard
greeting on a number of them.

You were going to make a Startup Repair Disk I think, from the link I've put
up here, but you need some media. Everyone understands pressed for cash
these days, but if you can find a big store like Fry's you should be able to
find a small number of either CDs or DVDs cheap--most of your neighbors have
a stash and weill loan you a couple--or possibly your husband can bring some
from work. If you're near school, any department at school will have them
and give you a couple.

The only way for Sunne to go is up and hey LOST is on tonight. We have to
get you a CD so you can burn a startup repair disk from this link on the
laptop.

Download Vista Repair Disk .iso and burn it to CD/DVD (for Sunne it's going
to be to a CD she borrows)
[url]http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/[/url]

How to Use Startup Repair from the Vista DVD or the Repair Disk you make:

[url]http://www.bleepingcomputer.com/tutorials/tutorial142.html[/url]

[url]http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx[/url]

2) If Startup Repair does not get your Vista back, then use the 3 bootrec
commands from the command prompt available on the Statup Repair Menu:

The menu I refer to is in this set of directions with a grey background.

[url]http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm[/url]

Those are:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuild BCD

3) If my second option doesn't work, then try System restore from the
Startup Repair list.

4) If by rare chance you have an actual Vista DVD, you can put it in, boot
from it>choose the Upgrade Option>choose your current broken Vista Drive and
try to do a repair install with the Vista DVD.

How To Perform a Repair Installation For Vista
[url]http://www.vistax64.com/tutorials/88236-repair-install-vista.html[/url]

5) If the above 3 tools don't work, then use the 4 tools available by
restarting your pc and tapping F8 once per second to get to the Windows
Advanced Options Menu.

From this menu click on 3 Safe Mode links to use System Restore. Make sure
you try all 3 if one doesn't work, because just one of them may work.
Tap F8 to Reach Windows Advanced Options Menu Pictured Below:

[url]http://media.photobucket.com/image/vista%20windows%20advanced%20options%20menu/indyank/techbliss/Vista-Advanced-Boot-Options.jpg[/url]

Safe Mode
Safe Mode with Networking
Safe Mode with Command: At the prompt you would type the command to use
forsystem restore at the safe mode cmd prompt is:

%systemroot%\system32\restore\rstrui.exe

If these 3 tools don't work, you have one more you can try which is Last
Known Good Configuration.

***Let me know if you have any questions but ***you have to get a CD to burn
a repair disk*** so that you can boot from it and access Startup Repair's
menu that I've screenshot.**

Without a repair disk, you can use the F8 options I've outlined, but your
odds are considerably better if you try Startup Repair and the easy quick 3
bootrec commands if Startup Repair doesn't get you back to Windows.
Then when you get back to Windows, run a virus scan with Norton but I don't
think a virus/trojan or blended threat has been the cause of this BSOD.

I don't know if you all have added any drivers recently, which also could be
the source of your problem.

Good luck,

CH