I have Vista Ultimate and am trying to use Remote Assitance to connect to
other computers Internet who are using Vista Home Premium. The problem is
that I'm not able to connect to their computers. Regardless of the method use
to connect (via Windows Live Messenger's Request Remote Assitance or an
e-mail invitation created via Vista Help and Support's Windows Remote
Assistance) I get an error that a connection could not be establish. It
prompts me for the password but then it says it can't connect. I've tried
assisting three different computer and even tried it in reverse (having them
assist me) but it won't connect in all cases.

For all three computers, we're running Norton Internet Security (2007 or
2008). Of course I've tried turning off the firewall completely (Windows
firewall is already off) but that didn't help.

We all also have Netgear WGT624 routers. I'm wondering if I need to open up
a port to allow the connection. However, I'm not able to figure out what
ports I need to open.

Does anyone have any ideas how to get this to work? I've seen messages
posted that I should just use software from teamweaver but I really prefer to
use Remote Assistance. This all worked without a hitch when all the computers
werew running WinXP, so I'm sure there's a way to make it work with Vista.
(Plus, when I go to the teamweaver.com site, it looks like it's for a fitness
organization, which makes me VERY suspicious of the software.)

Any help anyone can provide is GREATLY appreciated.

Joey

Hi,

It's port 3389 that needs to not only be open, but forwarded to the internal
IP of the target machine by the router. Also, the RA files would need to be
edited before they will be useful due to the machines being behind a router.
The file will be created with the internal (192.168.x.x) LAN address and not
the one that the router has for the outside world. You need to change the
address to the one the router uses for the WAN side of things.

In addition, Symantec's software has been known to confound the RA
connection process as well, regardless of whether or not the firewall
portion is enabled. Disable all startup entries and services on the target
machine before attempting to connect to it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Joey" <Joey@discussions.microsoft.com> wrote in message
news:A1CAA312-4EAC-45CA-8B04-91E679799D35@microsoft.com...
>I have Vista Ultimate and am trying to use Remote Assitance to connect to
> other computers Internet who are using Vista Home Premium. The problem is
> that I'm not able to connect to their computers. Regardless of the method
> use
> to connect (via Windows Live Messenger's Request Remote Assitance or an
> e-mail invitation created via Vista Help and Support's Windows Remote
> Assistance) I get an error that a connection could not be establish. It
> prompts me for the password but then it says it can't connect. I've tried
> assisting three different computer and even tried it in reverse (having
> them
> assist me) but it won't connect in all cases.
>
> For all three computers, we're running Norton Internet Security (2007 or
> 2008). Of course I've tried turning off the firewall completely (Windows
> firewall is already off) but that didn't help.
>
> We all also have Netgear WGT624 routers. I'm wondering if I need to open
> up
> a port to allow the connection. However, I'm not able to figure out what
> ports I need to open.
>
> Does anyone have any ideas how to get this to work? I've seen messages
> posted that I should just use software from teamweaver but I really prefer
> to
> use Remote Assistance. This all worked without a hitch when all the
> computers
> werew running WinXP, so I'm sure there's a way to make it work with Vista.
> (Plus, when I go to the teamweaver.com site, it looks like it's for a
> fitness
> organization, which makes me VERY suspicious of the software.)
>
> Any help anyone can provide is GREATLY appreciated.
>
> Joey

"Joey" <Joey@discussions.microsoft.com> wrote in message
news:A1CAA312-4EAC-45CA-8B04-91E679799D35@microsoft.com...
> (Plus, when I go to the teamweaver.com site, it looks like it's for a
> fitness
> organization, which makes me VERY suspicious of the software.)

<shakes head>

http://www.teamweaver.com/

http://www.teamviewer.com

http://www.dyslexia.com/

ss.