I have a new Gateway laptop running Vista Home Premium. I had to set up
three separate user accounts because we have three active email accounts. I
have had and continue to have problems with shutting down the computer ...
and with "logging off" one user to go to another. The computer goes into
"logging off" mode and stays there. I have spent hours reading the
discussion groups and looking into everything that applies to my problem. I
have done Defender and disabled everything in the start up menu which may be
causing the problem. That day it worked perfectly .... logged off,
restarted, turned off, all without a hitch .... but since then it has begun
hanging up again. I have rechecked the settings in Defender and nothing has
changed. Any other suggestions?
Sue Williams

My guess would be 'profile corruption'

811151 - How to Copy User Data to a New User Profile:
[url]http://support.microsoft.com/default.aspx?scid=kb;en-us;811151[/url]

You are going to need to use the 'run as admin' feature to get this done in
Vista, and the path is now 'c:\users' instead of docs and settings.

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Mark L. Ferguson

..
"Sue Williams" <suewms12848******.com> wrote in message
news:679FC681-F2CF-484A-BAE1-4E00E8CBD1F9@microsoft.com...[color=blue]
>I have a new Gateway laptop running Vista Home Premium. I had to set up
>three separate user accounts because we have three active email accounts.
>I have had and continue to have problems with shutting down the computer
>... and with "logging off" one user to go to another. The computer goes
>into "logging off" mode and stays there. I have spent hours reading the
>discussion groups and looking into everything that applies to my problem.
>I have done Defender and disabled everything in the start up menu which may
>be causing the problem. That day it worked perfectly .... logged off,
>restarted, turned off, all without a hitch .... but since then it has begun
>hanging up again. I have rechecked the settings in Defender and nothing
>has changed. Any other suggestions?
> Sue Williams[/color]

I am reading into your message that you are doing the logging on and off of
users. You don't need 3 users for 3 email accounts. You can set up those 3
accounts under 1 user.

"Sue Williams" <suewms12848******.com> wrote in message
news:679FC681-F2CF-484A-BAE1-4E00E8CBD1F9@microsoft.com...[color=blue]
>I have a new Gateway laptop running Vista Home Premium. I had to set up
>three separate user accounts because we have three active email accounts.
>I have had and continue to have problems with shutting down the computer
>... and with "logging off" one user to go to another. The computer goes
>into "logging off" mode and stays there. I have spent hours reading the
>discussion groups and looking into everything that applies to my problem.
>I have done Defender and disabled everything in the start up menu which may
>be causing the problem. That day it worked perfectly .... logged off,
>restarted, turned off, all without a hitch .... but since then it has begun
>hanging up again. I have rechecked the settings in Defender and nothing
>has changed. Any other suggestions?
> Sue Williams[/color]