Hi,
I hope someone can help me, I'm kind of desperate.
From one day to another Word 2007 installed in a Windows Vista environment
stopped working properly.
I don't really know what might be the cause, maybe a Windows update or maybe
an Adobe Update, since a couple of times I had a message concerning Acrobat
Distiller (my idea is that maybe there's a conflict everytime Word has to use
some shared dll in order to be able to print or make pdf documents, but
that's just a guess).
Anyway, the symptomps are:
1. Word opens up apparently fine, but I can't use the side bar to scroll
down the pages
2. I can't click within a document, eventhough I can move the cursor with
the arrows and add characters or delete.
3. If I go to the Word options menu, I'm not able to click on any other
option besides the first line "General settings", I can't go for instance to
the "Center of Protection"
4. Everytime I shut it down, I get a message that there's has been an error
in the process, so the computer will look up for solutions, meanwhile it
restarts Word.

I uninstalled and reinstalled Word twice, but nothing has changed. Curiously
the problem is not with the general Microsoft Office Package (Powerpoint for
instance works fine).
What shoul I do? What might have caused the problem?

Thanks for any help or idea.
Ugo

ugo wrote:
[color=blue]
> Hi,
> I hope someone can help me, I'm kind of desperate.
> From one day to another Word 2007 installed in a Windows Vista environment
> stopped working properly.
> I don't really know what might be the cause, maybe a Windows update or
> maybe an Adobe Update, since a couple of times I had a message concerning
> Acrobat Distiller (my idea is that maybe there's a conflict everytime Word
> has to use some shared dll in order to be able to print or make pdf
> documents, but that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to scroll
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor with
> the arrows and add characters or delete.
> 3. If I go to the Word options menu, I'm not able to click on any other
> option besides the first line "General settings", I can't go for instance
> to the "Center of Protection"
> 4. Everytime I shut it down, I get a message that there's has been an
> error in the process, so the computer will look up for solutions,
> meanwhile it restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously the problem is not with the general Microsoft Office Package
> (Powerpoint for instance works fine).
> What shoul I do? What might have caused the problem?[/color]

Try a System Restore to when things worked since this is a sudden change. To
run System Restore, go to the Start Orb and in the Start Search box type
"System Restore" without the quotes. System Restore will appear in the
Programs result. Click on it, allow the UAC prompt, and follow the wizard.

If a System Restore doesn't work, then the experts in the Word newsgroup may
have an answer for you:

microsoft.public.word.general

Malke
--
MS-MVP
Elephant Boy Computers
[url]www.elephantboycomputers.com[/url]
Don't Panic!

"ugo" <ugo@discussions.microsoft.com> wrote in message
news:E17932E1-262B-4E5F-8F97-239CA063107C@microsoft.com...[color=blue]
> Hi,
> I hope someone can help me, I'm kind of desperate.
> From one day to another Word 2007 installed in a Windows Vista environment
> stopped working properly.
> I don't really know what might be the cause, maybe a Windows update or
> maybe
> an Adobe Update, since a couple of times I had a message concerning
> Acrobat
> Distiller (my idea is that maybe there's a conflict everytime Word has to
> use
> some shared dll in order to be able to print or make pdf documents, but
> that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to scroll
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor with
> the arrows and add characters or delete.
> 3. If I go to the Word options menu, I'm not able to click on any other
> option besides the first line "General settings", I can't go for instance
> to
> the "Center of Protection"
> 4. Everytime I shut it down, I get a message that there's has been an
> error
> in the process, so the computer will look up for solutions, meanwhile it
> restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously
> the problem is not with the general Microsoft Office Package (Powerpoint
> for
> instance works fine).
> What shoul I do? What might have caused the problem?
>
> Thanks for any help or idea.
> Ugo[/color]

Have you tried going to Control Panel/Programs/Uninstall a Program,
selecting Microsoft Word and clicking the Repair option?
That usually works for me.

--
Peter
Toronto, Canada
XP Pro SP2/SP3 Beta/Vista Ultimate SP1 Beta
Triple Boot

On Sat, 16 Feb 2008 04:35:01 -0800, ugo wrote:
[color=blue]
> Hi,
> I hope someone can help me, I'm kind of desperate. From one day to
> another Word 2007 installed in a Windows Vista environment stopped
> working properly.
> I don't really know what might be the cause, maybe a Windows update or
> maybe an Adobe Update, since a couple of times I had a message
> concerning Acrobat Distiller (my idea is that maybe there's a conflict
> everytime Word has to use some shared dll in order to be able to print
> or make pdf documents, but that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to scroll
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor
> with the arrows and add characters or delete. 3. If I go to the Word
> options menu, I'm not able to click on any other option besides the
> first line "General settings", I can't go for instance to the "Center of
> Protection"
> 4. Everytime I shut it down, I get a message that there's has been an
> error in the process, so the computer will look up for solutions,
> meanwhile it restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously the problem is not with the general Microsoft Office Package
> (Powerpoint for instance works fine).
> What shoul I do? What might have caused the problem?
>
> Thanks for any help or idea.
> Ugo[/color]

As a stopgap until you can get the problem resolved, you might consider
installing OpenOffice.org. It is a complete Open Source office suite -
imports and exports MS Office files and works pretty much the same.

Thank you for the replies they were all somewhat helpful eventhough none
really solves my problem:
1) Restoring the computer to a previous date it's what i'll be forced to do,
eventhough I don't like this kind of solution (i will have to reinstall more
recent programs and i always fear to lose data).
2) I tried repairing the Word installation once, it didn't work, then i
uninstalled it once and reinstalled it without positive results. Finally i
uninstalled and reinstalled the whole Office package, but it didn't solve the
problem.
3) I thought about using OpenOffice, but the compatibility sometimes is not
just perfect with the latest docs.

Thanks to everyone.

Hi guys,

I'm in the same sinking boat as Ugo, has anyone (especially Ugo) found
the solution to this horrid problem??

Cheers
O
[color=blue]
> Hi,
> I hope someone can help me, I'm kind of desperate.
> From one day to another Word 2007 installed in a Windows Vista[/color]
environment[color=blue]
> stopped working properly.
> I don't really know what might be the cause, maybe a Windows update[/color]
or[color=blue]
> maybe
> an Adobe Update, since a couple of times I had a message concerning
> Acrobat
> Distiller (my idea is that maybe there's a conflict everytime Word[/color]
has to[color=blue]
> use
> some shared dll in order to be able to print or make pdf documents,[/color]
but[color=blue]
> that's just a guess).
> Anyway, the symptomps are:
> 1. Word opens up apparently fine, but I can't use the side bar to[/color]
scroll[color=blue]
> down the pages
> 2. I can't click within a document, eventhough I can move the cursor[/color]
with[color=blue]
> the arrows and add characters or delete.
> 3. If I go to the Word options menu, I'm not able to click on any[/color]
other[color=blue]
> option besides the first line "General settings", I can't go for[/color]
instance[color=blue]
> to
> the "Center of Protection"
> 4. Everytime I shut it down, I get a message that there's has been[/color]
an[color=blue]
> error
> in the process, so the computer will look up for solutions, meanwhile[/color]
it[color=blue]
> restarts Word.
>
> I uninstalled and reinstalled Word twice, but nothing has changed.
> Curiously
> the problem is not with the general Microsoft Office Package[/color]
(Powerpoint[color=blue]
> for
> instance works fine).
> What shoul I do? What might have caused the problem?
>
> Thanks for any help or idea.
> Ugo[/color]


--
Rat-race.co.uk
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Hi -- I have the same problem as Ugo & Rat-race.co.uk. I've done
everything, even uninstalled the entire MS Office 2007 suite &
reinstalled it. And it's the same problem. I worked with a Dell tech
for hours & finally gave up and installed 2003. I think it has
something to do with the interaction of Vista & MS Office. Has anyone
found the solution to this?

Also, is anyone having a problem with System Restore? Mine has never
worked & despite repeated attempts by Dell, we can't get it to work.

Thank you.
Camille


--
camille
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I would like to follow inkysmiles' advice but don't know what it means
to "rename" the "key." Could someone offer an idiot-simple explanation?
Thanks.


--
Paula
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View this thread: [url]http://forums.techarena.in/vista-help/915810.htm[/url]

[url]http://forums.techarena.in[/url]

Quote the full text of the message you are responding to, Paula, and someone
might. Otherwise, the vast majority will have no idea of what you are
referring to.

The forum you are posting to actually just slurps posts from Microsoft's
newsserver farm. Those trying to help use newsreaders, and do not (for the
most part) cache all the old posts, or the readers database would become
unwieldy.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
My thoughts [url]http://rick-mvp.blogspot.com[/url]

"Paula" <Paula.3ksc7b@DoNotSpam.com> wrote in message
news:Paula.3ksc7b@DoNotSpam.com...[color=blue]
>
> I would like to follow inkysmiles' advice but don't know what it means
> to "rename" the "key." Could someone offer an idiot-simple explanation?
> Thanks.
>
>
> --
> Paula
> ------------------------------------------------------------------------
> Paula's Profile: [url]http://forums.techarena.in/members/paula.htm[/url]
> View this thread: [url]http://forums.techarena.in/vista-help/915810.htm[/url]
>
> [url]http://forums.techarena.in[/url]
>[/color]

inkysmiles;3981625 Wrote:[color=blue]
> Hi all,
>
> This is my first post on this site. I dunno if this will help anyone,
> but from the sounds of the symptoms it could be the same troubles that
> I
> suddenly started having with Word 2007 on VISTA (OS).
>
> I found the solution in a post at the following URL: 'Tim Anderson’s
> ITWriting - Tech writing blog » Annoying Word 2007 problem: can’t
> select
> text' ([url]http://tinyurl.com/54dyqw[/url])
>
> . Close Word and Outlook
> 2. Start / Run and type regedit
> 3. Navigate to
> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
> 4. Rename this key.
> 5. Restart Word
>
>
> Microsoft support site also offered a similar solution: 'How to
> troubleshoot problems that occur when you start or use Word 2007, Word
> 2003, or Word 2002'
> ([url]http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B921541[/url])
>
> Hope this helps! :)
>
>
> --
> inkysmiles
> Posted via [url]http://www.vistaheads.com[/url][/color]

I have the same problem with Vista/Word 2007 and would like to follow
inkysmiles' advice but don't know what it means to "rename the key."
Any elucidation would be appreciated.

(Thank you, Rick for help on posting.)


--
Paula
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Hi Paula,

Click start and type "regedit" (without the quotes), then hit <enter>. Click
continue at the prompt. This will open the registry editor, and you must be
careful about what you do here.

Expand the branches at left by clicking the triangles to reach the listed
subkey (each key looks like a folder). Basically, click the triangle in
front of each of these in succesion (each is a subkey below the previous
one):

HKEY_CURRENT_USER
Software
Microsoft
Office
12.0
Word

Under this level you should find the Data key. Right click on the "Data" key
to rename it. Doesn't matter what you call it, just not "Data". Once
completed, close the registry editor and restart the program.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
My thoughts [url]http://rick-mvp.blogspot.com[/url]

"Paula" <Paula.3kshra@DoNotSpam.com> wrote in message
news:Paula.3kshra@DoNotSpam.com...[color=blue]
>
> inkysmiles;3981625 Wrote:[color=green]
>> Hi all,
>>
>> This is my first post on this site. I dunno if this will help anyone,
>> but from the sounds of the symptoms it could be the same troubles that
>> I
>> suddenly started having with Word 2007 on VISTA (OS).
>>
>> I found the solution in a post at the following URL: 'Tim Anderson's
>> ITWriting - Tech writing blog » Annoying Word 2007 problem: can't
>> select
>> text' ([url]http://tinyurl.com/54dyqw[/url])
>>
>> . Close Word and Outlook
>> 2. Start / Run and type regedit
>> 3. Navigate to
>> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
>> 4. Rename this key.
>> 5. Restart Word
>>
>>
>> Microsoft support site also offered a similar solution: 'How to
>> troubleshoot problems that occur when you start or use Word 2007, Word
>> 2003, or Word 2002'
>> ([url]http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B921541[/url])
>>
>> Hope this helps! :)
>>
>>
>> --
>> inkysmiles
>> Posted via [url]http://www.vistaheads.com[/url][/color]
>
> I have the same problem with Vista/Word 2007 and would like to follow
> inkysmiles' advice but don't know what it means to "rename the key."
> Any elucidation would be appreciated.
>
> (Thank you, Rick for help on posting.)
>
>
> --
> Paula
> ------------------------------------------------------------------------
> Paula's Profile: [url]http://forums.techarena.in/members/paula.htm[/url]
> View this thread: [url]http://forums.techarena.in/vista-help/915810.htm[/url]
>
> [url]http://forums.techarena.in[/url]
>[/color]

inkysmiles! You are an absolute genius. Give yourself a pat on the
back

I've been trying to sort this for 2 weeks and your solution was spot
on

Why on earth have Microsoft not sent out an update to fix this yet?
Its a disgrace.

Thanks again


--
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[url]http://forums.techarena.in[/url]

I would like to follow inkysmiles' advice but don't know what it means
to "rename" the "key." Could someone offer an idiot-simple explanation?
Thanks.


--
Paula
------------------------------------------------------------------------
Paula's Profile: [url]http://forums.techarena.in/members/paula.htm[/url]
View this thread: [url]http://forums.techarena.in/vista-help/915810.htm[/url]

[url]http://forums.techarena.in[/url]

Quote the full text of the message you are responding to, Paula, and someone
might. Otherwise, the vast majority will have no idea of what you are
referring to.

The forum you are posting to actually just slurps posts from Microsoft's
newsserver farm. Those trying to help use newsreaders, and do not (for the
most part) cache all the old posts, or the readers database would become
unwieldy.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
My thoughts [url]http://rick-mvp.blogspot.com[/url]

"Paula" <Paula.3ksc7b@DoNotSpam.com> wrote in message
news:Paula.3ksc7b@DoNotSpam.com...[color=blue]
>
> I would like to follow inkysmiles' advice but don't know what it means
> to "rename" the "key." Could someone offer an idiot-simple explanation?
> Thanks.
>
>
> --
> Paula
> ------------------------------------------------------------------------
> Paula's Profile: [url]http://forums.techarena.in/members/paula.htm[/url]
> View this thread: [url]http://forums.techarena.in/vista-help/915810.htm[/url]
>
> [url]http://forums.techarena.in[/url]
>[/color]

inkysmiles;3981625 Wrote:[color=blue]
> Hi all,
>
> This is my first post on this site. I dunno if this will help anyone,
> but from the sounds of the symptoms it could be the same troubles that
> I
> suddenly started having with Word 2007 on VISTA (OS).
>
> I found the solution in a post at the following URL: 'Tim Anderson’s
> ITWriting - Tech writing blog » Annoying Word 2007 problem: can’t
> select
> text' ([url]http://tinyurl.com/54dyqw[/url])
>
> . Close Word and Outlook
> 2. Start / Run and type regedit
> 3. Navigate to
> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
> 4. Rename this key.
> 5. Restart Word
>
>
> Microsoft support site also offered a similar solution: 'How to
> troubleshoot problems that occur when you start or use Word 2007, Word
> 2003, or Word 2002'
> ([url]http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B921541[/url])
>
> Hope this helps! :)
>
>
> --
> inkysmiles
> Posted via [url]http://www.vistaheads.com[/url][/color]

I have the same problem with Vista/Word 2007 and would like to follow
inkysmiles' advice but don't know what it means to "rename the key."
Any elucidation would be appreciated.

(Thank you, Rick for help on posting.)


--
Paula
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