I bought this last year when CompUSA was closing its store in Lynnwood, Wa.
All versions of Vista had the red lettering on the box UPGRADE except
Ultimate.

I looked over the box and bought it.

Since I was waiting for the patches I never installed it till 2 weeks ago.
To my suprise it was the UPGRADE, on the side of the box in small white
lettering was "This is upgrade only version."
I wanted full version and not upgrade.

Who at MS could I contact about getting the full version?

No one, you paid for the upgrade, that's what you got, you will need to
purchase the full version if you want it.

--

----
Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
_________________________________________________________________________________


"Raffie" <Raffie@discussions.microsoft.com> wrote in message
news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...[color=blue]
>I bought this last year when CompUSA was closing its store in Lynnwood, Wa.
> All versions of Vista had the red lettering on the box UPGRADE except
> Ultimate.
>
> I looked over the box and bought it.
>
> Since I was waiting for the patches I never installed it till 2 weeks ago.
> To my suprise it was the UPGRADE, on the side of the box in small white
> lettering was "This is upgrade only version."
> I wanted full version and not upgrade.
>
> Who at MS could I contact about getting the full version?[/color]

Since the box was misleading its my problem then right?

"David B." wrote:
[color=blue]
> No one, you paid for the upgrade, that's what you got, you will need to
> purchase the full version if you want it.
>
> --
>
> ----
> Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
> _________________________________________________________________________________
>
>
> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
> news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...[color=green]
> >I bought this last year when CompUSA was closing its store in Lynnwood, Wa.
> > All versions of Vista had the red lettering on the box UPGRADE except
> > Ultimate.
> >
> > I looked over the box and bought it.
> >
> > Since I was waiting for the patches I never installed it till 2 weeks ago.
> > To my suprise it was the UPGRADE, on the side of the box in small white
> > lettering was "This is upgrade only version."
> > I wanted full version and not upgrade.
> >
> > Who at MS could I contact about getting the full version?[/color]
>
>[/color]

It does say upgrade on the box, even though you may need a magnifying glass
to see it, I seriously doubt MS is going to give you a full version, or even
a discount on a full version, you can always call them and ask, no one here
can say whether they will or not with 100% certainty.

--

----
Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
_________________________________________________________________________________


"Raffie" <Raffie@discussions.microsoft.com> wrote in message
news:8614F612-900C-4CE1-9EE0-F45C57EDBBBA@microsoft.com...[color=blue]
> Since the box was misleading its my problem then right?
>
> "David B." wrote:
>[color=green]
>> No one, you paid for the upgrade, that's what you got, you will need to
>> purchase the full version if you want it.
>>
>> --
>>
>> ----
>> Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
>> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
>> _________________________________________________________________________________
>>
>>
>> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
>> news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...[color=darkred]
>> >I bought this last year when CompUSA was closing its store in Lynnwood,
>> >Wa.
>> > All versions of Vista had the red lettering on the box UPGRADE except
>> > Ultimate.
>> >
>> > I looked over the box and bought it.
>> >
>> > Since I was waiting for the patches I never installed it till 2 weeks
>> > ago.
>> > To my suprise it was the UPGRADE, on the side of the box in small white
>> > lettering was "This is upgrade only version."
>> > I wanted full version and not upgrade.
>> >
>> > Who at MS could I contact about getting the full version?[/color]
>>
>>[/color][/color]

Ya I sent them a email.
While the box was very misleading does say upgrade in very small text.

"David B." wrote:
[color=blue]
> It does say upgrade on the box, even though you may need a magnifying glass
> to see it, I seriously doubt MS is going to give you a full version, or even
> a discount on a full version, you can always call them and ask, no one here
> can say whether they will or not with 100% certainty.
>
> --
>
> ----
> Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
> _________________________________________________________________________________
>
>
> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
> news:8614F612-900C-4CE1-9EE0-F45C57EDBBBA@microsoft.com...[color=green]
> > Since the box was misleading its my problem then right?
> >
> > "David B." wrote:
> >[color=darkred]
> >> No one, you paid for the upgrade, that's what you got, you will need to
> >> purchase the full version if you want it.
> >>
> >> --
> >>
> >> ----
> >> Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
> >> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
> >> _________________________________________________________________________________
> >>
> >>
> >> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
> >> news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...
> >> >I bought this last year when CompUSA was closing its store in Lynnwood,
> >> >Wa.
> >> > All versions of Vista had the red lettering on the box UPGRADE except
> >> > Ultimate.
> >> >
> >> > I looked over the box and bought it.
> >> >
> >> > Since I was waiting for the patches I never installed it till 2 weeks
> >> > ago.
> >> > To my suprise it was the UPGRADE, on the side of the box in small white
> >> > lettering was "This is upgrade only version."
> >> > I wanted full version and not upgrade.
> >> >
> >> > Who at MS could I contact about getting the full version?
> >>
> >>[/color][/color]
>
>[/color]

If push comes to shove you can do a full install on an empty hard disk with
it, just takes a bit more time.

--

----
Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
_________________________________________________________________________________


"Raffie" <Raffie@discussions.microsoft.com> wrote in message
news:85731503-78A2-4064-8EC5-E49B8D647435@microsoft.com...[color=blue]
> Ya I sent them a email.
> While the box was very misleading does say upgrade in very small text.
>
> "David B." wrote:
>[color=green]
>> It does say upgrade on the box, even though you may need a magnifying
>> glass
>> to see it, I seriously doubt MS is going to give you a full version, or
>> even
>> a discount on a full version, you can always call them and ask, no one
>> here
>> can say whether they will or not with 100% certainty.
>>
>> --
>>
>> ----
>> Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
>> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
>> _________________________________________________________________________________
>>
>>
>> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
>> news:8614F612-900C-4CE1-9EE0-F45C57EDBBBA@microsoft.com...[color=darkred]
>> > Since the box was misleading its my problem then right?
>> >
>> > "David B." wrote:
>> >
>> >> No one, you paid for the upgrade, that's what you got, you will need
>> >> to
>> >> purchase the full version if you want it.
>> >>
>> >> --
>> >>
>> >> ----
>> >> Crosspost, do not multipost
>> >> [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
>> >> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
>> >> _________________________________________________________________________________
>> >>
>> >>
>> >> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
>> >> news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...
>> >> >I bought this last year when CompUSA was closing its store in
>> >> >Lynnwood,
>> >> >Wa.
>> >> > All versions of Vista had the red lettering on the box UPGRADE
>> >> > except
>> >> > Ultimate.
>> >> >
>> >> > I looked over the box and bought it.
>> >> >
>> >> > Since I was waiting for the patches I never installed it till 2
>> >> > weeks
>> >> > ago.
>> >> > To my suprise it was the UPGRADE, on the side of the box in small
>> >> > white
>> >> > lettering was "This is upgrade only version."
>> >> > I wanted full version and not upgrade.
>> >> >
>> >> > Who at MS could I contact about getting the full version?
>> >>
>> >>[/color]
>>
>>[/color][/color]

Hi Raffie,

If you follow the instructions in my post 'Clean Install Windows Vista Using
Upgrade Media', also in this newsgroup (dated 9/21/2007), you should be able
to solve your problem. Although this is written for Home Premium (as that is
what I am using), it can be adapted for other versions of Vista.
Dwarf

[url]http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windows.vista.installation_setup&p=1&tid=c2e2a2bd-c0ed-4c78-ae89-5eb74dcf2be7&mid=c2e2a2bd-c0ed-4c78-ae89-5eb74dcf2be7[/url]

"David B." wrote:
[color=blue]
> If push comes to shove you can do a full install on an empty hard disk with
> it, just takes a bit more time.
>
> --
>
> ----
> Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
> _________________________________________________________________________________
>
>
> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
> news:85731503-78A2-4064-8EC5-E49B8D647435@microsoft.com...[color=green]
> > Ya I sent them a email.
> > While the box was very misleading does say upgrade in very small text.
> >
> > "David B." wrote:
> >[color=darkred]
> >> It does say upgrade on the box, even though you may need a magnifying
> >> glass
> >> to see it, I seriously doubt MS is going to give you a full version, or
> >> even
> >> a discount on a full version, you can always call them and ask, no one
> >> here
> >> can say whether they will or not with 100% certainty.
> >>
> >> --
> >>
> >> ----
> >> Crosspost, do not multipost [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
> >> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
> >> _________________________________________________________________________________
> >>
> >>
> >> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
> >> news:8614F612-900C-4CE1-9EE0-F45C57EDBBBA@microsoft.com...
> >> > Since the box was misleading its my problem then right?
> >> >
> >> > "David B." wrote:
> >> >
> >> >> No one, you paid for the upgrade, that's what you got, you will need
> >> >> to
> >> >> purchase the full version if you want it.
> >> >>
> >> >> --
> >> >>
> >> >> ----
> >> >> Crosspost, do not multipost
> >> >> [url]http://www.blakjak.demon.co.uk/mul_crss.htm[/url]
> >> >> How to ask a question [url]http://support.microsoft.com/kb/555375[/url]
> >> >> _________________________________________________________________________________
> >> >>
> >> >>
> >> >> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
> >> >> news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...
> >> >> >I bought this last year when CompUSA was closing its store in
> >> >> >Lynnwood,
> >> >> >Wa.
> >> >> > All versions of Vista had the red lettering on the box UPGRADE
> >> >> > except
> >> >> > Ultimate.
> >> >> >
> >> >> > I looked over the box and bought it.
> >> >> >
> >> >> > Since I was waiting for the patches I never installed it till 2
> >> >> > weeks
> >> >> > ago.
> >> >> > To my suprise it was the UPGRADE, on the side of the box in small
> >> >> > white
> >> >> > lettering was "This is upgrade only version."
> >> >> > I wanted full version and not upgrade.
> >> >> >
> >> >> > Who at MS could I contact about getting the full version?
> >> >>
> >> >>
> >>
> >>[/color][/color]
>
>[/color]

The first thing you need to do is look at the receipt.
What price is shown on the receipt?
And what is the description of the product on the receipt.
Retail or OEM, probably retail.
Did you get what you paid for?
Not necessarily what you wanted.

You will probably need to purchase the full version again since Comp
USA is gone and you waited so long.
If the box was misleading, you should have made that determination
long ago.
You are probably past any reasonable time.
Contact Microsoft and if no satisfaction, your only alternative may
require a lawyer.

My Ultimate upgrade case has Upgrade clearly on the top left front in
white letters in a red box and similar on the side.

--
Jupiter Jones [MVP]
[url]http://www3.telus.net/dandemar[/url]



"Raffie" <Raffie@discussions.microsoft.com> wrote in message
news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...[color=blue]
>I bought this last year when CompUSA was closing its store in
>Lynnwood, Wa.
> All versions of Vista had the red lettering on the box UPGRADE
> except
> Ultimate.
>
> I looked over the box and bought it.
>
> Since I was waiting for the patches I never installed it till 2
> weeks ago.
> To my suprise it was the UPGRADE, on the side of the box in small
> white
> lettering was "This is upgrade only version."
> I wanted full version and not upgrade.
>
> Who at MS could I contact about getting the full version?[/color]

Raffie

This tutorial will show you how to do a clean install with a Upgrade
version of Vista.

[url]http://www.vistax64.com/tutorials/68767-clean-install.html[/url]

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"Raffie" <Raffie@discussions.microsoft.com> wrote in message
news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...[color=blue]
>I bought this last year when CompUSA was closing its store in Lynnwood, Wa.
> All versions of Vista had the red lettering on the box UPGRADE except
> Ultimate.
>
> I looked over the box and bought it.
>
> Since I was waiting for the patches I never installed it till 2 weeks ago.
> To my suprise it was the UPGRADE, on the side of the box in small white
> lettering was "This is upgrade only version."
> I wanted full version and not upgrade.
>
> Who at MS could I contact about getting the full version?
>[/color]

"Jupiter Jones [MVP]" <jones_jupiter@hotnomail.com> wrote in message
news:OglTB1gWIHA.5340@TK2MSFTNGP06.phx.gbl...[color=blue]
> The first thing you need to do is look at the receipt.
> What price is shown on the receipt?
> And what is the description of the product on the receipt.
> Retail or OEM, probably retail.
> Did you get what you paid for?
> Not necessarily what you wanted.
>
> You will probably need to purchase the full version again since Comp USA
> is gone and you waited so long.
> If the box was misleading, you should have made that determination long
> ago.
> You are probably past any reasonable time.
> Contact Microsoft and if no satisfaction, your only alternative may
> require a lawyer.[/color]

Are you kidding? A lawyer? All he needs to do is follow the directions
that a few others have posted about doing a clean install with an upgrade
copy. No big deal. He will then have a clean install.

Problem solved.
[color=blue]
>
> My Ultimate upgrade case has Upgrade clearly on the top left front in
> white letters in a red box and similar on the side.
>
> --
> Jupiter Jones [MVP]
> [url]http://www3.telus.net/dandemar[/url]
>
>
>
> "Raffie" <Raffie@discussions.microsoft.com> wrote in message
> news:12DCF904-24F7-4D36-AD02-B74FEB58B58B@microsoft.com...[color=green]
>>I bought this last year when CompUSA was closing its store in Lynnwood,
>>Wa.
>> All versions of Vista had the red lettering on the box UPGRADE except
>> Ultimate.
>>
>> I looked over the box and bought it.
>>
>> Since I was waiting for the patches I never installed it till 2 weeks
>> ago.
>> To my suprise it was the UPGRADE, on the side of the box in small white
>> lettering was "This is upgrade only version."
>> I wanted full version and not upgrade.
>>
>> Who at MS could I contact about getting the full version?[/color]
>[/color]

"Problem solved."
Can you GUARANTEE it, permanently?
No, you can not.
Temporarily or maybe permanently is unknown.
Microsoft may very well close that hole at some later time.

And NO I am not kidding.
I was giving information that may help the OP.
Your contribution is little more that criticism with nothing of value
for the OP or anyone else.

--
Jupiter Jones [MVP]
[url]http://www3.telus.net/dandemar[/url]


"Bill Yanaire" <Bill@yaniaire.com> wrote in message
news:Opi8pgiWIHA.1376@TK2MSFTNGP02.phx.gbl...[color=blue]
> Are you kidding? A lawyer? All he needs to do is follow the
> directions that a few others have posted about doing a clean install
> with an upgrade copy. No big deal. He will then have a clean
> install.
>
> Problem solved.[/color]

"Raffie" wrote:
[color=blue]
> I bought this last year when CompUSA was closing its store in Lynnwood, Wa.
> All versions of Vista had the red lettering on the box UPGRADE except
> Ultimate.
>
> I looked over the box and bought it.
>
> Since I was waiting for the patches I never installed it till 2 weeks ago.
> To my suprise it was the UPGRADE, on the side of the box in small white
> lettering was "This is upgrade only version."
> I wanted full version and not upgrade.
>
> Who at MS could I contact about getting the full version?[/color]

Raffie,

If the price you paid for your retail Ultimate was substantially less
than what a FULL retail product sold for at the time why did you not look
more closely at the box? Why didn't you ask the sales clerk if it was a full
or upgrade?

I agree that many things on a product are subject to "fine print" but
this has been the case for decades. You need to pay closer attention in the
future regarding anything you purchase.

I didn't have any trouble whatsoever when I went to a retail store to
buy Vista Ultimate. I could clearly see the "Upgrade" listed on the box, just
as I could clearly see the listing for the "full" version.

Microsoft is not going to give you a product you did not pay for. You
paid for the upgrade, not the full version.

Have a nice day.

C.B.