Anyone else have this problem. New computer and when I try to use the online
(email)help, it askes for my OS number, but won't accept it.

I can't believe I paid fot this peice of crap OS.


--
thanks

What do you mean OS number? Product Key or Product ID? Which email client
are you using Office Outlook or Windows Mail? Somehow I suspect its
Microsoft Office and you might be running a trial version that has expired.
Just assuming though, try giving us some more details because right now its
just a guessing game.
--
Andre
Blog: [url]http://adacosta.spaces.live.com[/url]
My Vista Quickstart Guide:
[url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
"bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...[color=blue]
> Anyone else have this problem. New computer and when I try to use the
> online
> (email)help, it askes for my OS number, but won't accept it.
>
> I can't believe I paid fot this peice of crap OS.
>
>
> --
> thanks[/color]

Okay,
Product key. The site is not accepting my product key.

I am using MS Office 2002. Another problem I have is that my email accounts
will not remember the passwords.

Windows Live Messenger does not work either; crashes every time I log on. I
have been working by email with MS Support for WEEKS and nothing works. How
is it that MS software is not working with MS software.

Sorry but 2002 software is not that old and any decent company would not
make everyone buy newer software to work with their new OS.

Thanks for your reply.
--
thanks


"Andre Da Costa[ActiveWin]" wrote:
[color=blue]
> What do you mean OS number? Product Key or Product ID? Which email client
> are you using Office Outlook or Windows Mail? Somehow I suspect its
> Microsoft Office and you might be running a trial version that has expired.
> Just assuming though, try giving us some more details because right now its
> just a guessing game.
> --
> Andre
> Blog: [url]http://adacosta.spaces.live.com[/url]
> My Vista Quickstart Guide:
> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...[color=green]
> > Anyone else have this problem. New computer and when I try to use the
> > online
> > (email)help, it askes for my OS number, but won't accept it.
> >
> > I can't believe I paid fot this peice of crap OS.
> >
> >
> > --
> > thanks[/color]
>
>
>[/color]

Which site is not accepting your Office XP product key? Why would a site ask
for your Office product key? The product key is used when installing the
product.

Have you tried installing the latest version of Windows Live Messenger? Try
uninstalling the product and reinstall it, but this time, right click it and
click 'Run as Administrator'.

By MICHAEL:
Outlook 2002 works well with Vista, except remembering email passwords.
Don't look for that to be fixed, either.

You'll just have to keep Outlook opened for as long as you can if you don't
want to enter the password every time.

[url]http://www.outlook-tips.net/howto/vista.htm[/url]
Does Outlook work on Vista?

Naturally, Outlook 2007, the newest version of Outlook, works well on Vista.
(It also works great on Windows XP.) Outlook 2003 works well on Vista as
well. Both of
these versions are officially supported on Vista, so if any issues arise
Microsoft will offer public hotfixes or include the fix in future Service
Packs.

Outlook 2002: It runs, but email account passwords are not saved. After you
enter the password
during the first email check, Outlook will remember it until you close down
Outlook. This is
because Outlook used the protected storage interfaces to store passwords and
these are no
longer supported in Vista. Unless Microsoft decides to create a publicly
available hotfix to
address this, you won't be able to save passwords. Outlook 2002 is outside
of mainstream
support so this is unlikely to happen as it's not a critical security hole.

You can use a Windows script program such as AutoIt to enter the password
for you.

Note that when you enter the password, the Send and Receive that brought up
the password dialog
may fail but future send and receives will work. Leave Outlook open 24/7 to
avoid entering it
frequently.
--
Andre
Blog: [url]http://adacosta.spaces.live.com[/url]
My Vista Quickstart Guide:
[url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
"bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
news:8ADA862D-CD77-4EF1-A5FD-A4112A85E3F9@microsoft.com...[color=blue]
> Okay,
> Product key. The site is not accepting my product key.
>
> I am using MS Office 2002. Another problem I have is that my email
> accounts
> will not remember the passwords.
>
> Windows Live Messenger does not work either; crashes every time I log on.
> I
> have been working by email with MS Support for WEEKS and nothing works.
> How
> is it that MS software is not working with MS software.
>
> Sorry but 2002 software is not that old and any decent company would not
> make everyone buy newer software to work with their new OS.
>
> Thanks for your reply.
> --
> thanks
>
>
> "Andre Da Costa[ActiveWin]" wrote:
>[color=green]
>> What do you mean OS number? Product Key or Product ID? Which email client
>> are you using Office Outlook or Windows Mail? Somehow I suspect its
>> Microsoft Office and you might be running a trial version that has
>> expired.
>> Just assuming though, try giving us some more details because right now
>> its
>> just a guessing game.
>> --
>> Andre
>> Blog: [url]http://adacosta.spaces.live.com[/url]
>> My Vista Quickstart Guide:
>> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
>> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
>> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...[color=darkred]
>> > Anyone else have this problem. New computer and when I try to use the
>> > online
>> > (email)help, it askes for my OS number, but won't accept it.
>> >
>> > I can't believe I paid fot this peice of crap OS.
>> >
>> >
>> > --
>> > thanks[/color]
>>
>>
>>[/color][/color]

Andre,

The problem is my Vista OS (Operating System).
I have done all the neat things for Live Messneger including uninstall,
re-install. Remover this, bla, bla bla. Even the experts seem confused,
though if you search the internet you will see the that the Live Messenger
problem is one had by many.

--
thanks


"Andre Da Costa[ActiveWin]" wrote:
[color=blue]
> Which site is not accepting your Office XP product key? Why would a site ask
> for your Office product key? The product key is used when installing the
> product.
>
> Have you tried installing the latest version of Windows Live Messenger? Try
> uninstalling the product and reinstall it, but this time, right click it and
> click 'Run as Administrator'.
>
> By MICHAEL:
> Outlook 2002 works well with Vista, except remembering email passwords.
> Don't look for that to be fixed, either.
>
> You'll just have to keep Outlook opened for as long as you can if you don't
> want to enter the password every time.
>
> [url]http://www.outlook-tips.net/howto/vista.htm[/url]
> Does Outlook work on Vista?
>
> Naturally, Outlook 2007, the newest version of Outlook, works well on Vista.
> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
> well. Both of
> these versions are officially supported on Vista, so if any issues arise
> Microsoft will offer public hotfixes or include the fix in future Service
> Packs.
>
> Outlook 2002: It runs, but email account passwords are not saved. After you
> enter the password
> during the first email check, Outlook will remember it until you close down
> Outlook. This is
> because Outlook used the protected storage interfaces to store passwords and
> these are no
> longer supported in Vista. Unless Microsoft decides to create a publicly
> available hotfix to
> address this, you won't be able to save passwords. Outlook 2002 is outside
> of mainstream
> support so this is unlikely to happen as it's not a critical security hole.
>
> You can use a Windows script program such as AutoIt to enter the password
> for you.
>
> Note that when you enter the password, the Send and Receive that brought up
> the password dialog
> may fail but future send and receives will work. Leave Outlook open 24/7 to
> avoid entering it
> frequently.
> --
> Andre
> Blog: [url]http://adacosta.spaces.live.com[/url]
> My Vista Quickstart Guide:
> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> news:8ADA862D-CD77-4EF1-A5FD-A4112A85E3F9@microsoft.com...[color=green]
> > Okay,
> > Product key. The site is not accepting my product key.
> >
> > I am using MS Office 2002. Another problem I have is that my email
> > accounts
> > will not remember the passwords.
> >
> > Windows Live Messenger does not work either; crashes every time I log on.
> > I
> > have been working by email with MS Support for WEEKS and nothing works.
> > How
> > is it that MS software is not working with MS software.
> >
> > Sorry but 2002 software is not that old and any decent company would not
> > make everyone buy newer software to work with their new OS.
> >
> > Thanks for your reply.
> > --
> > thanks
> >
> >
> > "Andre Da Costa[ActiveWin]" wrote:
> >[color=darkred]
> >> What do you mean OS number? Product Key or Product ID? Which email client
> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
> >> Microsoft Office and you might be running a trial version that has
> >> expired.
> >> Just assuming though, try giving us some more details because right now
> >> its
> >> just a guessing game.
> >> --
> >> Andre
> >> Blog: [url]http://adacosta.spaces.live.com[/url]
> >> My Vista Quickstart Guide:
> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> >> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...
> >> > Anyone else have this problem. New computer and when I try to use the
> >> > online
> >> > (email)help, it askes for my OS number, but won't accept it.
> >> >
> >> > I can't believe I paid fot this peice of crap OS.
> >> >
> >> >
> >> > --
> >> > thanks
> >>
> >>
> >>[/color][/color]
>
>
>[/color]

and you did the Run as Administrator part?
--
Andre
Blog: [url]http://adacosta.spaces.live.com[/url]
My Vista Quickstart Guide:
[url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
"bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
news:9DF2E896-3D50-4E02-B696-AA33E497B9EC@microsoft.com...[color=blue]
> Andre,
>
> The problem is my Vista OS (Operating System).
> I have done all the neat things for Live Messneger including uninstall,
> re-install. Remover this, bla, bla bla. Even the experts seem confused,
> though if you search the internet you will see the that the Live Messenger
> problem is one had by many.
>
> --
> thanks
>
>
> "Andre Da Costa[ActiveWin]" wrote:
>[color=green]
>> Which site is not accepting your Office XP product key? Why would a site
>> ask
>> for your Office product key? The product key is used when installing the
>> product.
>>
>> Have you tried installing the latest version of Windows Live Messenger?
>> Try
>> uninstalling the product and reinstall it, but this time, right click it
>> and
>> click 'Run as Administrator'.
>>
>> By MICHAEL:
>> Outlook 2002 works well with Vista, except remembering email passwords.
>> Don't look for that to be fixed, either.
>>
>> You'll just have to keep Outlook opened for as long as you can if you
>> don't
>> want to enter the password every time.
>>
>> [url]http://www.outlook-tips.net/howto/vista.htm[/url]
>> Does Outlook work on Vista?
>>
>> Naturally, Outlook 2007, the newest version of Outlook, works well on
>> Vista.
>> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
>> well. Both of
>> these versions are officially supported on Vista, so if any issues arise
>> Microsoft will offer public hotfixes or include the fix in future Service
>> Packs.
>>
>> Outlook 2002: It runs, but email account passwords are not saved. After
>> you
>> enter the password
>> during the first email check, Outlook will remember it until you close
>> down
>> Outlook. This is
>> because Outlook used the protected storage interfaces to store passwords
>> and
>> these are no
>> longer supported in Vista. Unless Microsoft decides to create a publicly
>> available hotfix to
>> address this, you won't be able to save passwords. Outlook 2002 is
>> outside
>> of mainstream
>> support so this is unlikely to happen as it's not a critical security
>> hole.
>>
>> You can use a Windows script program such as AutoIt to enter the password
>> for you.
>>
>> Note that when you enter the password, the Send and Receive that brought
>> up
>> the password dialog
>> may fail but future send and receives will work. Leave Outlook open 24/7
>> to
>> avoid entering it
>> frequently.
>> --
>> Andre
>> Blog: [url]http://adacosta.spaces.live.com[/url]
>> My Vista Quickstart Guide:
>> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
>> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
>> news:8ADA862D-CD77-4EF1-A5FD-A4112A85E3F9@microsoft.com...[color=darkred]
>> > Okay,
>> > Product key. The site is not accepting my product key.
>> >
>> > I am using MS Office 2002. Another problem I have is that my email
>> > accounts
>> > will not remember the passwords.
>> >
>> > Windows Live Messenger does not work either; crashes every time I log
>> > on.
>> > I
>> > have been working by email with MS Support for WEEKS and nothing works.
>> > How
>> > is it that MS software is not working with MS software.
>> >
>> > Sorry but 2002 software is not that old and any decent company would
>> > not
>> > make everyone buy newer software to work with their new OS.
>> >
>> > Thanks for your reply.
>> > --
>> > thanks
>> >
>> >
>> > "Andre Da Costa[ActiveWin]" wrote:
>> >
>> >> What do you mean OS number? Product Key or Product ID? Which email
>> >> client
>> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
>> >> Microsoft Office and you might be running a trial version that has
>> >> expired.
>> >> Just assuming though, try giving us some more details because right
>> >> now
>> >> its
>> >> just a guessing game.
>> >> --
>> >> Andre
>> >> Blog: [url]http://adacosta.spaces.live.com[/url]
>> >> My Vista Quickstart Guide:
>> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
>> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
>> >> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...
>> >> > Anyone else have this problem. New computer and when I try to use
>> >> > the
>> >> > online
>> >> > (email)help, it askes for my OS number, but won't accept it.
>> >> >
>> >> > I can't believe I paid fot this peice of crap OS.
>> >> >
>> >> >
>> >> > --
>> >> > thanks
>> >>
>> >>
>> >>[/color]
>>
>>
>>[/color][/color]

I did set up and run as admin.

--
thanks


"Andre Da Costa[ActiveWin]" wrote:
[color=blue]
> and you did the Run as Administrator part?
> --
> Andre
> Blog: [url]http://adacosta.spaces.live.com[/url]
> My Vista Quickstart Guide:
> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> news:9DF2E896-3D50-4E02-B696-AA33E497B9EC@microsoft.com...[color=green]
> > Andre,
> >
> > The problem is my Vista OS (Operating System).
> > I have done all the neat things for Live Messneger including uninstall,
> > re-install. Remover this, bla, bla bla. Even the experts seem confused,
> > though if you search the internet you will see the that the Live Messenger
> > problem is one had by many.
> >
> > --
> > thanks
> >
> >
> > "Andre Da Costa[ActiveWin]" wrote:
> >[color=darkred]
> >> Which site is not accepting your Office XP product key? Why would a site
> >> ask
> >> for your Office product key? The product key is used when installing the
> >> product.
> >>
> >> Have you tried installing the latest version of Windows Live Messenger?
> >> Try
> >> uninstalling the product and reinstall it, but this time, right click it
> >> and
> >> click 'Run as Administrator'.
> >>
> >> By MICHAEL:
> >> Outlook 2002 works well with Vista, except remembering email passwords.
> >> Don't look for that to be fixed, either.
> >>
> >> You'll just have to keep Outlook opened for as long as you can if you
> >> don't
> >> want to enter the password every time.
> >>
> >> [url]http://www.outlook-tips.net/howto/vista.htm[/url]
> >> Does Outlook work on Vista?
> >>
> >> Naturally, Outlook 2007, the newest version of Outlook, works well on
> >> Vista.
> >> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
> >> well. Both of
> >> these versions are officially supported on Vista, so if any issues arise
> >> Microsoft will offer public hotfixes or include the fix in future Service
> >> Packs.
> >>
> >> Outlook 2002: It runs, but email account passwords are not saved. After
> >> you
> >> enter the password
> >> during the first email check, Outlook will remember it until you close
> >> down
> >> Outlook. This is
> >> because Outlook used the protected storage interfaces to store passwords
> >> and
> >> these are no
> >> longer supported in Vista. Unless Microsoft decides to create a publicly
> >> available hotfix to
> >> address this, you won't be able to save passwords. Outlook 2002 is
> >> outside
> >> of mainstream
> >> support so this is unlikely to happen as it's not a critical security
> >> hole.
> >>
> >> You can use a Windows script program such as AutoIt to enter the password
> >> for you.
> >>
> >> Note that when you enter the password, the Send and Receive that brought
> >> up
> >> the password dialog
> >> may fail but future send and receives will work. Leave Outlook open 24/7
> >> to
> >> avoid entering it
> >> frequently.
> >> --
> >> Andre
> >> Blog: [url]http://adacosta.spaces.live.com[/url]
> >> My Vista Quickstart Guide:
> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> >> news:8ADA862D-CD77-4EF1-A5FD-A4112A85E3F9@microsoft.com...
> >> > Okay,
> >> > Product key. The site is not accepting my product key.
> >> >
> >> > I am using MS Office 2002. Another problem I have is that my email
> >> > accounts
> >> > will not remember the passwords.
> >> >
> >> > Windows Live Messenger does not work either; crashes every time I log
> >> > on.
> >> > I
> >> > have been working by email with MS Support for WEEKS and nothing works.
> >> > How
> >> > is it that MS software is not working with MS software.
> >> >
> >> > Sorry but 2002 software is not that old and any decent company would
> >> > not
> >> > make everyone buy newer software to work with their new OS.
> >> >
> >> > Thanks for your reply.
> >> > --
> >> > thanks
> >> >
> >> >
> >> > "Andre Da Costa[ActiveWin]" wrote:
> >> >
> >> >> What do you mean OS number? Product Key or Product ID? Which email
> >> >> client
> >> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
> >> >> Microsoft Office and you might be running a trial version that has
> >> >> expired.
> >> >> Just assuming though, try giving us some more details because right
> >> >> now
> >> >> its
> >> >> just a guessing game.
> >> >> --
> >> >> Andre
> >> >> Blog: [url]http://adacosta.spaces.live.com[/url]
> >> >> My Vista Quickstart Guide:
> >> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> >> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> >> >> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...
> >> >> > Anyone else have this problem. New computer and when I try to use
> >> >> > the
> >> >> > online
> >> >> > (email)help, it askes for my OS number, but won't accept it.
> >> >> >
> >> >> > I can't believe I paid fot this peice of crap OS.
> >> >> >
> >> >> >
> >> >> > --
> >> >> > thanks
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>[/color][/color]
>
>
>[/color]

Take a look at your Repair Vista Options. For getting Help & Support to work
in Vista see the second tutorial.

[url]http://www.vistax64.com/tutorials/101393-repair-vista-options-preferred-sequence.html[/url]

[url]http://www.vistax64.com/tutorials/87497-help-support-vista.html[/url]

"bryanlee" wrote:
[color=blue]
> I did set up and run as admin.
>
> --
> thanks
>
>
> "Andre Da Costa[ActiveWin]" wrote:
>[color=green]
> > and you did the Run as Administrator part?
> > --
> > Andre
> > Blog: [url]http://adacosta.spaces.live.com[/url]
> > My Vista Quickstart Guide:
> > [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> > "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> > news:9DF2E896-3D50-4E02-B696-AA33E497B9EC@microsoft.com...[color=darkred]
> > > Andre,
> > >
> > > The problem is my Vista OS (Operating System).
> > > I have done all the neat things for Live Messneger including uninstall,
> > > re-install. Remover this, bla, bla bla. Even the experts seem confused,
> > > though if you search the internet you will see the that the Live Messenger
> > > problem is one had by many.
> > >
> > > --
> > > thanks
> > >
> > >
> > > "Andre Da Costa[ActiveWin]" wrote:
> > >
> > >> Which site is not accepting your Office XP product key? Why would a site
> > >> ask
> > >> for your Office product key? The product key is used when installing the
> > >> product.
> > >>
> > >> Have you tried installing the latest version of Windows Live Messenger?
> > >> Try
> > >> uninstalling the product and reinstall it, but this time, right click it
> > >> and
> > >> click 'Run as Administrator'.
> > >>
> > >> By MICHAEL:
> > >> Outlook 2002 works well with Vista, except remembering email passwords.
> > >> Don't look for that to be fixed, either.
> > >>
> > >> You'll just have to keep Outlook opened for as long as you can if you
> > >> don't
> > >> want to enter the password every time.
> > >>
> > >> [url]http://www.outlook-tips.net/howto/vista.htm[/url]
> > >> Does Outlook work on Vista?
> > >>
> > >> Naturally, Outlook 2007, the newest version of Outlook, works well on
> > >> Vista.
> > >> (It also works great on Windows XP.) Outlook 2003 works well on Vista as
> > >> well. Both of
> > >> these versions are officially supported on Vista, so if any issues arise
> > >> Microsoft will offer public hotfixes or include the fix in future Service
> > >> Packs.
> > >>
> > >> Outlook 2002: It runs, but email account passwords are not saved. After
> > >> you
> > >> enter the password
> > >> during the first email check, Outlook will remember it until you close
> > >> down
> > >> Outlook. This is
> > >> because Outlook used the protected storage interfaces to store passwords
> > >> and
> > >> these are no
> > >> longer supported in Vista. Unless Microsoft decides to create a publicly
> > >> available hotfix to
> > >> address this, you won't be able to save passwords. Outlook 2002 is
> > >> outside
> > >> of mainstream
> > >> support so this is unlikely to happen as it's not a critical security
> > >> hole.
> > >>
> > >> You can use a Windows script program such as AutoIt to enter the password
> > >> for you.
> > >>
> > >> Note that when you enter the password, the Send and Receive that brought
> > >> up
> > >> the password dialog
> > >> may fail but future send and receives will work. Leave Outlook open 24/7
> > >> to
> > >> avoid entering it
> > >> frequently.
> > >> --
> > >> Andre
> > >> Blog: [url]http://adacosta.spaces.live.com[/url]
> > >> My Vista Quickstart Guide:
> > >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> > >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> > >> news:8ADA862D-CD77-4EF1-A5FD-A4112A85E3F9@microsoft.com...
> > >> > Okay,
> > >> > Product key. The site is not accepting my product key.
> > >> >
> > >> > I am using MS Office 2002. Another problem I have is that my email
> > >> > accounts
> > >> > will not remember the passwords.
> > >> >
> > >> > Windows Live Messenger does not work either; crashes every time I log
> > >> > on.
> > >> > I
> > >> > have been working by email with MS Support for WEEKS and nothing works.
> > >> > How
> > >> > is it that MS software is not working with MS software.
> > >> >
> > >> > Sorry but 2002 software is not that old and any decent company would
> > >> > not
> > >> > make everyone buy newer software to work with their new OS.
> > >> >
> > >> > Thanks for your reply.
> > >> > --
> > >> > thanks
> > >> >
> > >> >
> > >> > "Andre Da Costa[ActiveWin]" wrote:
> > >> >
> > >> >> What do you mean OS number? Product Key or Product ID? Which email
> > >> >> client
> > >> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
> > >> >> Microsoft Office and you might be running a trial version that has
> > >> >> expired.
> > >> >> Just assuming though, try giving us some more details because right
> > >> >> now
> > >> >> its
> > >> >> just a guessing game.
> > >> >> --
> > >> >> Andre
> > >> >> Blog: [url]http://adacosta.spaces.live.com[/url]
> > >> >> My Vista Quickstart Guide:
> > >> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> > >> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> > >> >> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...
> > >> >> > Anyone else have this problem. New computer and when I try to use
> > >> >> > the
> > >> >> > online
> > >> >> > (email)help, it askes for my OS number, but won't accept it.
> > >> >> >
> > >> >> > I can't believe I paid fot this peice of crap OS.
> > >> >> >
> > >> >> >
> > >> >> > --
> > >> >> > thanks
> > >> >>
> > >> >>
> > >> >>
> > >>
> > >>
> > >>[/color]
> >
> >
> >[/color][/color]

Sorry,
But the patch didn't work.
Here is the last HELP crash:

Log Name: Application
Source: Application Error
Date: 12/30/2007 12:59:21 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BryansLaptop
Description:
Faulting application helppane.exe, version 6.0.6000.16386, time stamp
0x4549b63f, faulting module nzdd.dll, version 4.0.0.42, time stamp
0x39c29347, exception code 0xc0000005, fault offset 0x000b48f8, process id
0x278c, application start time 0x01c84ac22c692be0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-12-30T08:59:21.000Z" />
<EventRecordID>7701</EventRecordID>
<Channel>Application</Channel>
<Computer>BryansLaptop</Computer>
<Security />
</System>
<EventData>
<Data>helppane.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b63f</Data>
<Data>nzdd.dll</Data>
<Data>4.0.0.42</Data>
<Data>39c29347</Data>
<Data>c0000005</Data>
<Data>000b48f8</Data>
<Data>278c</Data>
<Data>01c84ac22c692be0</Data>
</EventData>
</Event>
--
thanks


"bryanlee" wrote:
[color=blue]
> Anyone else have this problem. New computer and when I try to use the online
> (email)help, it askes for my OS number, but won't accept it.
>
> I can't believe I paid fot this peice of crap OS.
>
>
> --
> thanks[/color]

"bryanlee" wrote:[color=blue]
> faulting module nzdd.dll, version 4.0.0.42, time stamp[/color]

the fault is caused by nzdd.dll 4.0.0.42 RealDownload RealNetworks, Inc
Uninstall that horrible player Real Player.

Boot from your Windows Vista DVD, select the System Repair Option > on the
setup screen, select 'Repair Computer > Select your installation of Windows[color=blue]
> select Startup Repair option and follow instructions.[/color]
--
Andre
Blog: [url]http://adacosta.spaces.live.com[/url]
My Vista Quickstart Guide:
[url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
"bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
news:0156F1C4-B44F-4B10-8EB2-7927421CA425@microsoft.com...[color=blue]
>I did set up and run as admin.
>
> --
> thanks
>
>
> "Andre Da Costa[ActiveWin]" wrote:
>[color=green]
>> and you did the Run as Administrator part?
>> --
>> Andre
>> Blog: [url]http://adacosta.spaces.live.com[/url]
>> My Vista Quickstart Guide:
>> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
>> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
>> news:9DF2E896-3D50-4E02-B696-AA33E497B9EC@microsoft.com...[color=darkred]
>> > Andre,
>> >
>> > The problem is my Vista OS (Operating System).
>> > I have done all the neat things for Live Messneger including uninstall,
>> > re-install. Remover this, bla, bla bla. Even the experts seem confused,
>> > though if you search the internet you will see the that the Live
>> > Messenger
>> > problem is one had by many.
>> >
>> > --
>> > thanks
>> >
>> >
>> > "Andre Da Costa[ActiveWin]" wrote:
>> >
>> >> Which site is not accepting your Office XP product key? Why would a
>> >> site
>> >> ask
>> >> for your Office product key? The product key is used when installing
>> >> the
>> >> product.
>> >>
>> >> Have you tried installing the latest version of Windows Live
>> >> Messenger?
>> >> Try
>> >> uninstalling the product and reinstall it, but this time, right click
>> >> it
>> >> and
>> >> click 'Run as Administrator'.
>> >>
>> >> By MICHAEL:
>> >> Outlook 2002 works well with Vista, except remembering email
>> >> passwords.
>> >> Don't look for that to be fixed, either.
>> >>
>> >> You'll just have to keep Outlook opened for as long as you can if you
>> >> don't
>> >> want to enter the password every time.
>> >>
>> >> [url]http://www.outlook-tips.net/howto/vista.htm[/url]
>> >> Does Outlook work on Vista?
>> >>
>> >> Naturally, Outlook 2007, the newest version of Outlook, works well on
>> >> Vista.
>> >> (It also works great on Windows XP.) Outlook 2003 works well on Vista
>> >> as
>> >> well. Both of
>> >> these versions are officially supported on Vista, so if any issues
>> >> arise
>> >> Microsoft will offer public hotfixes or include the fix in future
>> >> Service
>> >> Packs.
>> >>
>> >> Outlook 2002: It runs, but email account passwords are not saved.
>> >> After
>> >> you
>> >> enter the password
>> >> during the first email check, Outlook will remember it until you close
>> >> down
>> >> Outlook. This is
>> >> because Outlook used the protected storage interfaces to store
>> >> passwords
>> >> and
>> >> these are no
>> >> longer supported in Vista. Unless Microsoft decides to create a
>> >> publicly
>> >> available hotfix to
>> >> address this, you won't be able to save passwords. Outlook 2002 is
>> >> outside
>> >> of mainstream
>> >> support so this is unlikely to happen as it's not a critical security
>> >> hole.
>> >>
>> >> You can use a Windows script program such as AutoIt to enter the
>> >> password
>> >> for you.
>> >>
>> >> Note that when you enter the password, the Send and Receive that
>> >> brought
>> >> up
>> >> the password dialog
>> >> may fail but future send and receives will work. Leave Outlook open
>> >> 24/7
>> >> to
>> >> avoid entering it
>> >> frequently.
>> >> --
>> >> Andre
>> >> Blog: [url]http://adacosta.spaces.live.com[/url]
>> >> My Vista Quickstart Guide:
>> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
>> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
>> >> news:8ADA862D-CD77-4EF1-A5FD-A4112A85E3F9@microsoft.com...
>> >> > Okay,
>> >> > Product key. The site is not accepting my product key.
>> >> >
>> >> > I am using MS Office 2002. Another problem I have is that my email
>> >> > accounts
>> >> > will not remember the passwords.
>> >> >
>> >> > Windows Live Messenger does not work either; crashes every time I
>> >> > log
>> >> > on.
>> >> > I
>> >> > have been working by email with MS Support for WEEKS and nothing
>> >> > works.
>> >> > How
>> >> > is it that MS software is not working with MS software.
>> >> >
>> >> > Sorry but 2002 software is not that old and any decent company would
>> >> > not
>> >> > make everyone buy newer software to work with their new OS.
>> >> >
>> >> > Thanks for your reply.
>> >> > --
>> >> > thanks
>> >> >
>> >> >
>> >> > "Andre Da Costa[ActiveWin]" wrote:
>> >> >
>> >> >> What do you mean OS number? Product Key or Product ID? Which email
>> >> >> client
>> >> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
>> >> >> Microsoft Office and you might be running a trial version that has
>> >> >> expired.
>> >> >> Just assuming though, try giving us some more details because right
>> >> >> now
>> >> >> its
>> >> >> just a guessing game.
>> >> >> --
>> >> >> Andre
>> >> >> Blog: [url]http://adacosta.spaces.live.com[/url]
>> >> >> My Vista Quickstart Guide:
>> >> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
>> >> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
>> >> >> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...
>> >> >> > Anyone else have this problem. New computer and when I try to use
>> >> >> > the
>> >> >> > online
>> >> >> > (email)help, it askes for my OS number, but won't accept it.
>> >> >> >
>> >> >> > I can't believe I paid fot this peice of crap OS.
>> >> >> >
>> >> >> >
>> >> >> > --
>> >> >> > thanks
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>[/color]
>>
>>
>>[/color][/color]

Okay, rebuting this morning it look like HELP is working!
Thanks uvbogen!
I wonder why my auto-update didn't take care of that?

As far as using the Vista CD... My new computer did not come with CD's. I
did back up onto CD's before I stared installing. For further trouble I try
this.

Now hopefully, the tech guys can discover how to fix my Messenger.

--
thanks


"Andre Da Costa[ActiveWin]" wrote:
[color=blue]
> Boot from your Windows Vista DVD, select the System Repair Option > on the
> setup screen, select 'Repair Computer > Select your installation of Windows[color=green]
> > select Startup Repair option and follow instructions.[/color]
> --
> Andre
> Blog: [url]http://adacosta.spaces.live.com[/url]
> My Vista Quickstart Guide:
> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> news:0156F1C4-B44F-4B10-8EB2-7927421CA425@microsoft.com...[color=green]
> >I did set up and run as admin.
> >
> > --
> > thanks
> >
> >
> > "Andre Da Costa[ActiveWin]" wrote:
> >[color=darkred]
> >> and you did the Run as Administrator part?
> >> --
> >> Andre
> >> Blog: [url]http://adacosta.spaces.live.com[/url]
> >> My Vista Quickstart Guide:
> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> >> news:9DF2E896-3D50-4E02-B696-AA33E497B9EC@microsoft.com...
> >> > Andre,
> >> >
> >> > The problem is my Vista OS (Operating System).
> >> > I have done all the neat things for Live Messneger including uninstall,
> >> > re-install. Remover this, bla, bla bla. Even the experts seem confused,
> >> > though if you search the internet you will see the that the Live
> >> > Messenger
> >> > problem is one had by many.
> >> >
> >> > --
> >> > thanks
> >> >
> >> >
> >> > "Andre Da Costa[ActiveWin]" wrote:
> >> >
> >> >> Which site is not accepting your Office XP product key? Why would a
> >> >> site
> >> >> ask
> >> >> for your Office product key? The product key is used when installing
> >> >> the
> >> >> product.
> >> >>
> >> >> Have you tried installing the latest version of Windows Live
> >> >> Messenger?
> >> >> Try
> >> >> uninstalling the product and reinstall it, but this time, right click
> >> >> it
> >> >> and
> >> >> click 'Run as Administrator'.
> >> >>
> >> >> By MICHAEL:
> >> >> Outlook 2002 works well with Vista, except remembering email
> >> >> passwords.
> >> >> Don't look for that to be fixed, either.
> >> >>
> >> >> You'll just have to keep Outlook opened for as long as you can if you
> >> >> don't
> >> >> want to enter the password every time.
> >> >>
> >> >> [url]http://www.outlook-tips.net/howto/vista.htm[/url]
> >> >> Does Outlook work on Vista?
> >> >>
> >> >> Naturally, Outlook 2007, the newest version of Outlook, works well on
> >> >> Vista.
> >> >> (It also works great on Windows XP.) Outlook 2003 works well on Vista
> >> >> as
> >> >> well. Both of
> >> >> these versions are officially supported on Vista, so if any issues
> >> >> arise
> >> >> Microsoft will offer public hotfixes or include the fix in future
> >> >> Service
> >> >> Packs.
> >> >>
> >> >> Outlook 2002: It runs, but email account passwords are not saved.
> >> >> After
> >> >> you
> >> >> enter the password
> >> >> during the first email check, Outlook will remember it until you close
> >> >> down
> >> >> Outlook. This is
> >> >> because Outlook used the protected storage interfaces to store
> >> >> passwords
> >> >> and
> >> >> these are no
> >> >> longer supported in Vista. Unless Microsoft decides to create a
> >> >> publicly
> >> >> available hotfix to
> >> >> address this, you won't be able to save passwords. Outlook 2002 is
> >> >> outside
> >> >> of mainstream
> >> >> support so this is unlikely to happen as it's not a critical security
> >> >> hole.
> >> >>
> >> >> You can use a Windows script program such as AutoIt to enter the
> >> >> password
> >> >> for you.
> >> >>
> >> >> Note that when you enter the password, the Send and Receive that
> >> >> brought
> >> >> up
> >> >> the password dialog
> >> >> may fail but future send and receives will work. Leave Outlook open
> >> >> 24/7
> >> >> to
> >> >> avoid entering it
> >> >> frequently.
> >> >> --
> >> >> Andre
> >> >> Blog: [url]http://adacosta.spaces.live.com[/url]
> >> >> My Vista Quickstart Guide:
> >> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> >> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> >> >> news:8ADA862D-CD77-4EF1-A5FD-A4112A85E3F9@microsoft.com...
> >> >> > Okay,
> >> >> > Product key. The site is not accepting my product key.
> >> >> >
> >> >> > I am using MS Office 2002. Another problem I have is that my email
> >> >> > accounts
> >> >> > will not remember the passwords.
> >> >> >
> >> >> > Windows Live Messenger does not work either; crashes every time I
> >> >> > log
> >> >> > on.
> >> >> > I
> >> >> > have been working by email with MS Support for WEEKS and nothing
> >> >> > works.
> >> >> > How
> >> >> > is it that MS software is not working with MS software.
> >> >> >
> >> >> > Sorry but 2002 software is not that old and any decent company would
> >> >> > not
> >> >> > make everyone buy newer software to work with their new OS.
> >> >> >
> >> >> > Thanks for your reply.
> >> >> > --
> >> >> > thanks
> >> >> >
> >> >> >
> >> >> > "Andre Da Costa[ActiveWin]" wrote:
> >> >> >
> >> >> >> What do you mean OS number? Product Key or Product ID? Which email
> >> >> >> client
> >> >> >> are you using Office Outlook or Windows Mail? Somehow I suspect its
> >> >> >> Microsoft Office and you might be running a trial version that has
> >> >> >> expired.
> >> >> >> Just assuming though, try giving us some more details because right
> >> >> >> now
> >> >> >> its
> >> >> >> just a guessing game.
> >> >> >> --
> >> >> >> Andre
> >> >> >> Blog: [url]http://adacosta.spaces.live.com[/url]
> >> >> >> My Vista Quickstart Guide:
> >> >> >> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> >> >> >> "bryanlee" <bryanlee@discussions.microsoft.com> wrote in message
> >> >> >> news:6AA34FD6-D3DB-4FA9-93AF-4124A368839A@microsoft.com...
> >> >> >> > Anyone else have this problem. New computer and when I try to use
> >> >> >> > the
> >> >> >> > online
> >> >> >> > (email)help, it askes for my OS number, but won't accept it.
> >> >> >> >
> >> >> >> > I can't believe I paid fot this peice of crap OS.
> >> >> >> >
> >> >> >> >
> >> >> >> > --
> >> >> >> > thanks
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>[/color][/color]
>
>
>[/color]

Tries to uninstall "Real Basic Player" but says I do not have autority. I am
the admin, so I don't know what the problem is. I did already deleate 2 other
REAL products. Perhaps it has already been removed by those.


--
thanks


"BillD" wrote:
[color=blue]
>
>
> "bryanlee" wrote:[color=green]
> > faulting module nzdd.dll, version 4.0.0.42, time stamp[/color]
>
> the fault is caused by nzdd.dll 4.0.0.42 RealDownload RealNetworks, Inc
> Uninstall that horrible player Real Player.[/color]

Install/Uninstall Problems
Most install/uninstall problems are due to remnants of older versions and
install/uninstall debris blocking normal install processes. Until you
completely clean your system of any older versions, broken install or
incomplete uninstall debris, you won't be able to install a new version or
program. Vista uninstaller does a very poor job of removing all parts of a
program. Sometimes a proprietary removal tool can help, but even these will
leave blocking files and registry entries on your system.

You can do a manual uninstall with the help of Windows Installer CleanUp
Utility, but the best way to get rid of all remnants of an older program,
failed download and install, or failed uninstall is using Smarty Uninstaller.
This program will scan your system and list all the programs on your
computer, including "broken" parts of programs. It will then run the
program's uninstaller (if present), and then rescan to list any pieces left
on your system. Clicking Cleanup will then remove all traces of your program
and installation of the new or update program can then proceed normally. You
can access Smarty Uninstaller, a number of proprietary removal tools and
instructions for doing a manual uninstall at the tutorial link below.

[url]http://www.vistax64.com/tutorials/87249-unable-install-latest-version-program-vista.html[/url]

Take Ownership/Permissions
Even running as Administrator may leave you without permissions to modify
some files or folders, even ones that you have just downloaded and installed.
To access or modify (copy, delete, rename) files or folders you can take
Ownership of (in your Username) and grant yourself Full Control permissions
of the files or folders in question described in the following tutorial.

[url]http://www.vistax64.com/tutorials/67717-take-ownership-file.html[/url]

To avoid having to do this individually for hundreds of files, Take
Ownership of large branch folders like Program Files folder, Users folder, or
Windows folder, and grant yourself Full Control of the folder, all
subfolders, and all files contained in the folder. In the case of Program
Files, you would have full access to all your programs. In the case of Users
folder, you would have full access to your Music, Pictures, Videos,
Documents, etc. In the case of Windows folder you would have full access to
your OS, including Windows Installer. These folders are all major branches of
your C:\ drive that can be accessed by clicking on Computer->C:\. My C drive
is listed as OS(C:).

Windows Explorer Run As Administrator
Another way to gain access to modify files and folders includes going to the
Start button, typing in Windows Explorer, right-clicking on this and
selecting Run As Administrator. You should then have "elevated privileges"
to do whatever you wish to files in Windows Explorer.

Unlocker Program
There is also a program called Unlocker that you can use to gain access to
modify files and folders.

[url]http://ccollomb.free.fr/unlocker/[/url]


"bryanlee" wrote:
[color=blue]
> Tries to uninstall "Real Basic Player" but says I do not have autority. I am
> the admin, so I don't know what the problem is. I did already deleate 2 other
> REAL products. Perhaps it has already been removed by those.
>
>
> --
> thanks
>
>
> "BillD" wrote:
>[color=green]
> >
> >
> > "bryanlee" wrote:[color=darkred]
> > > faulting module nzdd.dll, version 4.0.0.42, time stamp[/color]
> >
> > the fault is caused by nzdd.dll 4.0.0.42 RealDownload RealNetworks, Inc
> > Uninstall that horrible player Real Player.[/color][/color]